SHOP CJ Network Complaints & Reviews

I bought a spice x life proton 5 from shop cj in december 2016. It had some problems on the screen as well a corrupted camera. Then the company send another phone to replace my older phone. But now the new replaced phone has also started malfunctioning. It has problems with the battery and now with camera also. Also when the bluetooth of the phone gets activated on its own and when i am try to turn it off the phone also gets switched off. It is not even one year since i bought the phone and this is the second time i am writing to you. I want you again to replace my phone.

Along with this i am attaching the invoice as the proof and also the dop/dap certificate issued earlier.

Please help me and resolve this problem.

Meine 25 may 2017 ko 5bedsheets aur 5 towelset wala combo offer order kiya tha. Jiska order no. [protected] hai.

Mujhko 2 bedsheet kam mili hain. Bahut baar phone pe complaint ki, par aapki taraf se yahi jawaab mila ki humne 2 bedsheets bhej di hain. Lekin mujhko aajtak bedsheets nahi mili hain. Agar aapne bhej di hain to uski receiving dikha de.
Thanks
Vartika nigam.

I had returned order no-[protected] fibena po4 alka printed kurta collection and requested for refund i gave my bank details too but yet never received refund when we call u people no response some executive lies its done i am calling from long one month really nonsense n pathetic people see mini statement and currently checked balance attached below that no transfer is done yet by shop cj people. Useless and pathetic service i want my refund soon wen i call always excuses given

If i can give 0 star for this app/website, i would have happily given a 0.
My mother ordered a pack of metallic jacquard carpet for 999rs. But what shop cj sent was a pair of bedsheets.
Unsatisfied with the product, my mother called customer care for return option. My mother was informed that they will take back the product only if it is damaged, cannot be returned based on likes/dislikes.
First of all selling an ill quality product to customers. And on top of it, not taking it back even though it has quality issues.
Bad quality products and worst customer care support.
People please don buy anything from this website/app.

I was recieved swipe connect mobile yesterday (16.08.2017) from your end. When i opened and on i was shocked. Because the mobile was found disply problem. The mobile disply running line frequently. I was immediately i informed to over phone. That mobile number was +[protected]. After informed you that mobile packed as your packing kept on sepratly. So what i do further. Kindly advice me over phone in tamil speaking customer care person.

I had ordered a bedsheets order number is [protected]. Received product quality totally different from product shown on site i send complain on your number. Please take your product back and refund my money. When i called on toll free number your all executives said that we are transfer your call on head staff. But call just hold not picked by anyone. This is very dissapointed way. I want my money back. Please for all customer not to buy any product from this channel.

I had ordered the pack of leggings from shop cj but the quality of product was very bad so i had complaint and returned the product and company assured me about the refund of the amount i have paid for product, but its more than 2 months that i am waiting and there is no sign of refund. I have given my bank acc detail to the company and each time company exicutive use to just assure me that i will be refunded within 5 working days.

I order on 25-7-17 for store smart canvas vacuum bag.
Order no. [protected] my pro duct is not complete. I complaint for this that i only get 5 bags rest of the product i. E vaccume cleaner machine and 5 bags. Not get. I paid 1648 gor that and i don'the get money from tree. They r not giving me my money back or complete product. What will i do with incomplete product that is waste for me. They called me for my complaint but they r blaming me that we send whole product it's not company fault which is very rude and not exceptable. U should satisfied u r customer not blamming him/her for product. Next time we will not trust u as well as ur company. If any senior is reading this pls solve this problem otherwise u lost u r trust and i surly not recommend any of my realitives or any friend to shop from shopc.

On 01-aug-2017, i bought buy 10pcs get 10pcs stainless steel serving set - new from you for rs.1499 & delivery charges is rs.49. However, when i was received on 03-aug-2017 i discovered that it was wrongly product delivered to me.

The condition of the item was your responsibility up to the point i received it and accordingly i am entitled to [a refund along with a refund of all delivery costs].

I would request that you confirm in the next three working days that you will provide this remedy and that you will cover the cost of the defective item being returned to you.

I has ordered a product maharaja whiteline juicermixer grinder online from shopcj.com with order no. [protected], the product was first delivered damaged the exchanged product delivered was also damaged, i have asked for refund/order cancel. The compliant was launched on 24th-july for return and i had been told that product will be picked within 10 working days, when i called again on 02nd-august to check the status of complaint customerexecutive told me that complaint been closed due to no response from my end, however i havent received any call or message for any query or information. Every time i call helpline the executives says different statements like complaint is closed or has not been registered. I am very disappointed with service. Please resolve the issue if possible.

I purchased a ethnic basket black velvet and georgette gown from star cj last month. When the product arrived, it was nowhere near specifications. I called them up within 24 hrs to ask for a refund. They said it is not their policy to refund on fashion products, and that i should follow-up with manufacturer. When i refused saying it is star cj's liability, they said they will excahnge the product. The exchanged product arrived after several weeks, while i was out of station. When i returned and checked the product, it was worse than ever. This time, the gown itself was torn; rather it looked as if eaten by rats. I am shocked that they don't even do basic quality check of products they deliver. I haaven't heard back from them after this. It is like money gone down the drain. Donot ever purchase any product from this company; it is blot on online shopping

R/sir,
This is my first time of purchase from your shopcj. My order no.[protected]. Courier boy delivered parcel, after received, opend it but product totally different, so pls return this product and refund my money immediately.
I call to customer call center but he says send photo of saree, after checking solve u r problem and asked this product are not available so u purchase other product on same price. But my question is if not available product why u send different product to customer and show faulty shopcj and sorry no next time i care
Etc.

Hi.. I had placed an order of designer jeans on shop cj by watching the product on tv. My order no. Is [protected]. The product shown on tv is totally different. The one delivered to me appeared to be of very low grade quality. I paid 1148/- for a set of four. Totally unsatisfied with shop cj. I need an urgent refund of my money. Please take your product back and refund my money. I tried calling on the customer care numbers, for some reason it doesn't seem to get thru. You'll should adopt customer feedback n return policy as snapdeal amazon n the other shopping sites have. Please refund my money.

Indira cotta
[protected]

My order number is [protected] i have ordered the product by watching tv that is vlcc 4in1jewel +6in 1facial massager kit (Diamond, gold, pearl and party glow facial kit with free bleach and massager, kajal, manicure pedicure set and neem face wash and insta glow cream) but i got gold facial kit combo i want to return it back and replace the product which i ordered if not return my money respond soon as you respond for orders but your not responding to complaints as soon as possible so tell me when you're replacing my product or immediately return my money don't play with customers it's a big apologise from me

I have ordered vlcc 4in 1jewel +6in1massager with free gold bleach, pedicure manicure, a kajal, neem face wash, insta glow fairness cream but i received wrong product of gold facial kit 4 gold facial kit and massager kit combo i want to return it and i want the product which i ordered so when is my order is going to replace is it going to replace or not say soon don't play with customers respond soon and tell me that product is going to replace or not i want surely replace the product, or return my money

Reference to the above i would like to state that, i have ordered one set of leggings (Pack of 8 pcs) on 26\/06\/2017
By showing tv displaying by shop cj on tv as per order no. [protected]. The total cost i have paid on cod basis at the time of receiving delivery of rs.1149\/- (999+150-shipping). But immediately after opening the packet i have seen that the product is too inferior and not as per quality shown in the tv as well as it has not fit also. So, immediately i have returned it by complaints on 07\/07\/2017. On 10\07\2017 i have been received a call from shop cj ([protected]) with the request of my bank details for neft with 3 to 5 days. Accordingly i have shared it immediately.

But after making several complaints to the toll free no.[protected] till date neither i have received my money nor i have been responded properly. Now i am doubting whether my entire money have gone? Instead of receiving interest on delayed payment i am now fearing of forfeit the entire amount. What kind of refund process is it? Now my heartiest prayer before you to kindly look into the matter so that i can get refund the amount i have paid as early as possible.

Thanking you

Sudipta mukherjee

I have ordered 4 shirts combo on dated 14th july 2017.. On advertisement they are claiming that these shirts are 100% cotton but when i recieved my order.. It was my worst experience.. Shirts are of so much cheap quality that even i cannot explain.. I m so much disappointed that in future i never thought of buying any thing online from any channel.. Plz don not do such type of fraud...

I have returned my order on 16 july 2017 and since then i haven't received my refund against my order number [protected]. I have called your centers a several times but every time i'm getting same answer that our seniors will contact to in 14 hrs but never received any such call from your side and instead of that i'm getting messages that problem has resolved but in reality haven't received any kind of links or calls. Shop cj i'm not at all happy with your service. Please send me a link for submitting my bank detail to claim my refund.

I am a regular customer if shop cj, had purchased bedsheets with that hope (Rs.2200), but when i saw the product, i was disappointed. It is worst than a handkerchief. The sides have not been stitced threads keep coming out. I called up customer care many times they say it cannot be returned. Later after repeated calling an executive said a complaint is registered and i will get my compliant no.
I didn't receive any call. Worst customer care and worst products. I will block that channel because it irritates me. Don't cheat people like this, its our hardend money..

Hi team,
I ordered hair4real black color shampoo on 22nd july 2017 last saturday at 2.40 pm around. My registered mob. No. Is [protected] at the time of placing order. I paid the money by saraswat bank debit card. I followed all the process for the placed product and finally reached on payment window. I paid the money with my debit card. After completing the payment process, i got message from my saraswat bk. That the money was deducted, but then immediately new page was opened and displayed the message that oops... Something wrong, means my order has been not placed. But bank cut the amt. Rs 868 for the product. So i want to know that the order will be placed or u refund my money? And when will it refunded by shopcj? Pls ans. My mail, as early as possible... Thanks