SHOP CJ Network Complaints & Reviews

I ordered Ethnic Basket Multicolor Digital Print Crepe Kurti (Pack of 3) on 5th sept 2017 and made payment thru my debit card. I was supposed get my parcel by 6working days but I have not received yet. I called SHOP CJ customer service dept more than 20 times but am not getting proper response. They say they have escalated and I will get my parcel by 20th of sept 2017 but I have not got my parcel not my money. Customer Reps are so disgusting they disconnect my calls saying call after one hour. They say I will get call back but till today I got 2 calls from shop cj and they said that will check. I don’t know what they will check. I called Xpress Bees to track my order but they said they have not received any parcel and asked me to contact SHOP CJ. Can someone check on these and update me? I want my money back. Trust me I will never ever shop from shop cj.

I borrow a product from shop cj. Order no is [protected]. I received the product but it's damaged and parts is missing. I lodged the complain and i did not receive any call and i got the message that complain is resolved. I want to return the product and in return want another product. Kindly resolve my problem and make the arrangement to return the products.

I have bought a product i. E. A haandi set with a offer buy 10 get 10 free. The product was delivered on 4th of august 2017. The product was damaged, one of haandi's handle was broken. I complaint to the channe, they replaced it, but the problem was same, i complaint again n asked to refund the money they told me about the shopcj points. First i agreed but later i told them to return my money n given them my bank details also, n also whenever i used to call them for asking the status of problem the executive of your's used to put me hold or disconnect my call by saying "we r transferring ur call to r senior". The money hasn't been refunded yet please help.

I had ordered for a set of tops and got highly defective products it's more that 50 days i am regularly taking feedback on calls. I have wasted more money than the actual cost of tops on making calls but there is no proper response from their side i haven't got my money back and the mental torture that i am getting is unbearable pls resolve the issue as soon as possible and revert back to customer. I have not recieved any apology from thier side except false commitments of resolving it pls do the needful as soon as possible

I won lucky draw against my purchase as on 01-aug-2017, which is shown by shopcj on its program. My order number is [protected] and assured me that holiday package will be reached to me within 7 to 8 working days.

But after passed 48 days, I still wait of my Holiday package from your side.

Many time I had connected with customer care representative, all time they assured me that within 2 to 3 days my issue...

I purshed 12 piece serving set. I raised a return and refund on aug 24 and i returned the product on 29 aug then 2 sep i updated my bank details also they told me within 5 to 7 working day you will get your refund. I was called morethan 15 times they didn't answer properly they said u will wait a minute on hold but they never take back the call. Literally i fed up with this shopcj. Worst ever experience i had. Please do something to get my refund as soon as possible. I want my money back My mail id shanthini.[protected]@gmail.com
Thank you
Shanthini

I order some kurtis from shop cj but the product was of low quality so i returned it they assured me my money will be refunded

its been 1.5 months i am calling them the say you will get call back from refund department but still no call nothing

its totally a fraud
please help me resolve this
account registered with mobile number [protected]

contact detail
somil [protected]

Respected sir/ madam
Yesterday i received a call from your company shopcj. A women name aditi was telling me about any prize announced by your company. Is it true. She was asking for otp. Credit card details and atm. Please tell me that have your company anounced any gift. If no that plz action against this lady. Her mobile number is [protected] so please take action on this contact if it is fake.

I m zainab kantawala
Adress : mogalwada gulmirshah masjid near momeen street vadodara
I had orderd 5 combo tops which u had delierverd! Nd the tops which i ricieved is too much defective and i m very dissapointed!! And u can see this as i m uploding the pictures below!! Now i want my payment back! I dont want to shop again!! Plzz refund my payment as much as early possible!!

I have received order no.[protected] (Chandni agarwal) parcel of legions but when open the parcel and found that product quality totally different from show on tv. So i want return back and refund my money. Because that is not use for my. This is not good for company image. Customer satisfactory is first priority for company. So please do as soon as return my parcel and refund my money.

My wife got 5 time call from mr. Rahul sakshena, his no.[protected], he told you got 3 prizes, 1. Scoooty 2. Double door fridge, 3;50000 cash, after giving confirm your order for rs.3600, afterwards he rahul, spoken with me, ii taken order from my credit card 3600, deduct from my credit card, i got message to my mobile then got call from one of your person from your company, he taken my debit card details otp and cvv number, done the online payment 3000 rs. From my debit card, i want both amount to be credit to my account other wise, i will go to customer consumer court lodge the complaint against customer fraud case and give information to media against customer fraud from your company, yours, m. K. Guruprasad, my mobile number is [protected] and [protected]

I had place order for ilo vacuum bag, order no. [protected], which i received the delivery on 22nd august, 17, i opened the product which at first sight the vacuum cleaner looked old and faded colour when opened it, it was full of dust inside, vacuum bag place inside was fully dusty with dust particles, as i opened it fell on me, secondly the hose pipe and square brush was missing, the same day i complaint and asked for return and refund, which the product was sent for pickup on 29th august'17, after i inquiring on 4th september'17, pertaining my refund information they took my complaint and called me back on the same day and took my bank details, which thereafter they have not yet refunded my amount as i called them today the 11th september'17, the customer service agent replied it will be done.. And it's the second time it's been happening with me, beside the first time i thought i will order this product it may not happen again, but to my horror it repeated the same, the shop cj is not reliable at all, we being customers order the product by faith that they will deliver what is shown, but not, i suppose they sent me the product what was used to demonstrate on the tv channel, if they are promoting the product for sale they should insure the product is packed with complete items dispatched to the customer, there is not big then the customer satisfaction they should realise.. Plz i request you to help me to refund amount of rs.1798/-for the same

Order number [protected] for lg microwave which i have given on 23 aug 2017. On call before giving order i have confirmed with customer service agent he said i can grill and bake as well in solo microwave.

Now they are refusing for the same as they have not said, i know every call is getting recorded.

Kindly help me to return my product and get my refund as soon as possible.

Simran

Dear sir,

Subject:-regarding refund of rs. 1148/- pending from[protected] against order no. [protected].

I had purchased a nutriglow product from shop cj network on 11.07.2017. When i have received this product physically it is broken and already used product you have sent to me. I have informed to your customer care no. [protected] and return back this product to delivery / pickup boy of (Courier company). I have handed over to him on 14.07.2017. After that i have call too many times to your customer care executive of above mentioned number. Regarding refund of my money but till now i have not received my money of rs. 1148/- till pending from 15.07.2017 to till date (07.09.2017) around two months period had been passed but i have not received my money (Refund money) of rs. 1148/- till date. My self - mr. Gurmeet singh (M) [protected], (M) [protected],

With reference to order number [protected] on shop cj i would like to bring this to your kind notice that the product sent by you was already damaged and not upto the quality. The liner bottle was on a verge of broking and and most of the nail pints were dried.
This is really pathetic and highly unprofessional on your side. I have called your customer care so many times and every time they say they ll return my stuffs but till now they have not taken any measure regarding this.
Therefore i request you to take action at the earliest and return my product and redeem my vault
Thank you

This is to inform you i ordered 1 order from your shop cj on 18/8/17 my order no is [protected] still i haven't received my order, i belief shop cj is giving a better services, but iam wrong, sincerly very poor service, can you do me a favour please cancelled my order, because its to late i dont need this when i ordered you give me 26-08-17 date, now its 29-08-17.

I called from your side a told whole situtation to him, i agreed to take my order if only when you are not takken the dilivery charges, because the fault is from your side, you should take care off your customers, wating for your reply.

Thanks regards
Rajesh tamta.

My reg phone no is [protected], I have placed my order on 16 of aug and till today I haven't received it so I contact u people to know the status but u people cancelled my order and reordered the same product and asked me to pay 3300 instead of 2999, what a shame on u people. I really think that u r cheating people and I am definitely going to act on this lack of reaponsibility, I am giving u people 3 days Grace time to correct your mistake and do take all necessary steps for the same and after that give me a report on that stating action taken and person removed. And this experience has totally changed my mind to ever shop on shop cj

Hi shopcj, kindly cancel my order booked yesterday night by mistake, order number [protected]

Actually i have booked the product on tv for the price 1555 and. While i see for the same. In your website it is mentioned as 1099 and 1200 for the same. Product so i checked whether its the same product

While checking by mistake i have placed the order, so i request to cancel my order

Thank you

This is to inform you i ordered 1 order from your shop cj on 18/8/17 my order no is [protected] still i haven't received my order, i belief shop cj is giving a better services, but iam wrong, sincerly very poor service, can you do me a favour please cancelled my order, because its to late i dont need this when i ordered you give me 26-08-17 date, now its 29-08-17

Thanks regard
Rajesh tamta

Dear team,

Ordered a mwo of electrolux brand on 14th aug, 2017 worth rs 6289/-, which is delivered on 21st aug to me. Order details given below.

Now,

Today on 23rd aug, the company person visited for demo and installation and found the product in a not working condition and damaged pcb.

Pfa for engineer report and invoice copy.

Request to replace the product with a new and working condition immediately. Else refund back money.

Invoice no[protected]

Docket no[protected]

Order no-[protected]

Registered mob-[protected]