SHOP CJ Network Complaints & Reviews

Hi,
I'm manasy n I have purchased prestige champ juicer mixer grinder in shop cj it just worked 15days after that it stopped working, n when I have complained they have given many numbers n said to cal them but they were wrong numbers n they also gave me service station address but the address was also wrong, pls kindly reply me with some solution.

Can you please provide the status of my orders... status it is showing as shipped from last 5 days.. but there is no update after that. i placed these orders on june 20th and 21st. there are no tracking details to track the shipment.. can you please check and provide the status of these orders. please see the order number details below...

[protected]
[protected]
[protected]
[protected]

Hello team pehredar,

My name is - indar dadwani,
I am from bangalore.
My contact no. is - [protected].

I v'e placed an order on http://www.shopcj.com/, order no. is [protected].
Placed this order on 21st june'16 using a coupon for a discount of rs. 300. what they did is they did, t dispatch this order till the date. iv'e follow up with customer care on call several times, every time they just request me to wait for 2-3 days after getting tired with this, i send them mail and posted my concern on their facebook page and then they call me and ask me to cancel the order saying that there is a technical glitch and they don't know how much time it will take to get fixed and bear a loss of rs. 300, i denied the same since it leads me to a loss of rs. 300. i asked them to manually process the order and all other possible ways. i asked them what type of problem they are facing but they don't have an answer just repeating this is a technical issue sir.

Their customer support person (amit) promised me to get back to me with a resolution after discussing the same with their senior, by this monday (i. e.4th july), now they are not responding on facebook or mail. i don't want to call to them.

I am not understanding what is wrong with this order? why these guuys are not dispatching my order. i want a concrete reason behind the delay and a date by when i can expect my order to arrive to me or complete refund of rs. 568 along with interest and written apology for wasting my time.

Sir, i ordered 01 eletcrolux microwave on 19 jun 16. Every time i inquired, i got response that it would reach within 02 days. Now it is 15 days, still not reached for that i registered complain twice. On 04 july when i contacted customer care one of staff mr. Sayed responded that the product has returned as no body was at home which is wrong response quoted by him whereas no body neither contacted at my registered contact no nor even bothered to reach my address. When i asked to forward my call to senior executive, he responded that no senior was available at that time to take call. It is very pathetic performance and can't be expected from professional company like you. Kindly redress the matter.
Regards,
Atul kumar srivastava

Hi

My Acount No is [protected] IFSC Code: SBIN0001405

I would be highly obliged if you transfer the refund amount to this account. It is not possible for me to provide you with the ATM card number. You can also send me the refund via a cheque.

Attaching my complain letter along with this. You will get all the details here.

I bought this sewing machine on your insistence. But the machine turned out to be faulty. Ever since I had been calling customer care for help.

My order number was [protected], which was booked via Gati on 13/5/16 and delivered around end of May. I was asked to complain Vox customer care centre by ShopCJ. I sent it back for repairing via blue dart courier that too paying from my own pocket (air waybill No. [protected]) on 28/6/16. But no action has been taken till date. I want my money refund. I don't want the product anymore. I had been a loyal customer of starCJ for more than 2 years now. Am really disappointed with your treatment. I want the refund asap and you can keep your product.
Thanks

A B Biswas
Jadavpur, Kolkata-700032
Mobile: [protected]

I bought a microwave oven.They strictly told me not to open the box before paying money and also told that they'll refund the money if it is damaged. As soon as i opened the box i could see that it is a manufacturally defected one. I contacted them immediately and told this. they said that their executive will call me within an hour but none of them contacted us. i have called many times but there were no response right now.I want them to refund my money since we all know that oven is hazardous if it is damaged. i have ordered it on 27.6.16 and got it on 28.6.16
I don't want this to happen to any other customer. If i call they answer to us very harshly.
my order no: [protected]
docket no: [protected]
so kindly please take necessary action immediately.

I tried to place an order for a bed-sheet on 21-Jun-16 on shopcj.com, but due to some reason the order was not successfully placed. However. the payment for Rs. 49 was successfully deducted from my Mobikwik account. When I checked in the My Orders, it showed no orders placed as yet. Kindly check the details and revert back asap.

I ordered a product ( Goldy gas saver, order no - [protected], amount - 1439/-) on 2th June 2016 and received the same on 6th June 2016. I requested for its return on 6th itself via phone no.([protected]) and was told I will be receiving a call from the return guys within 48 hours. But they never called me so I called up shop CJ again for 5 more times and they kept on telling me that I will get a call from the return guys with 48 hours. Its over a month now and still there is no news from shop CJ.
I've been a very good customer of shop CJ since last couple of years. This is the first time I requested for a return and they are not giving any importance to my call at all. I am not able to make further purchases because of this return problem.

I have ordered on 21 june 16. till now i have not get my product.

Whenever i shows status of my order it will shows as " Ready for shipping" from next day to ordered.

I have also call customer care no. more then 10 times but and not get any proper answer from any person. they always says you will received your product in two days.

I have also try to contact their senior executive person but then don't transfer my call to him.

Order no [protected].
I ordered "Rangilo Rajasthan Bed-sheets" (set of 4) worth Rs. 2498 dated 12th May 2016. On receiving order, I found two of them defective, and hence requested for exchange. Customer care Executive told me to return the whole set instead of defective bed-sheets only. So I did the same. After many follow-ups & calls, they just sent me one of the bed-sheets out of 4.
I registered so many complaints & made calls several times, every time they just request me to wait for 1-2 days & apologize for delay. Its been a month waiting for products for which I have already paid. Its really very disappointing.

I require whole set which I ordered or REFUND my Rs. 2498 as early as possible.

Order # [protected]. i had ordered for this product a 14 piece american diamond jewellery set on the 10th and on the 15th i get a text from your end asking for an apology for not being able to deliver on time with a assurance of being delivered in 4 business days. after this text there is no communication from your end regarding this, even after continued phone calls i only get replies like we are sorry and apologies for it. i wasn't even allowed to talk to a senior executive even after repeated requests, and even a call back call was arranged but never got a call from your end. on the 28th i called again and then i was put through a senior executive and then after talking to them i was told that i will get my product in 5 business days. i haven't got a confirmation text also from your end which generally is automated whenever a order is placed. i need a compensation for all the problems i have undergone, when the ad is being aired the guide tells us its a gifting option and it van be gifted to anyone, i had placed the order keeping in my a birthday of a closed on but due to this incompetency on your end i had to pay for it. i will also be forwarding this matter in the consumer court asking for a compensation because when you are not able to deliver the product on time you need to apologies and also call the customer and inform about the delay which is not done so which shows irresponsibility and negligence from your end. i would also be sending this to consumer forum.

Regarding orders [protected] and [protected]. both orders are
Cash on delivery as per your customer care. however i had paid for one
Of them and an amount of rs. 2198 has been deducted from my account.

I have called to cutomer care multiple times, yet no action is taken.

For your record i have mailed to [protected]@shopcj.com with the
Creenshot of my back account which clearly shows that an amount of
Rs. 2198 has been deducted from my account on 21st june 2016.

I have mailed and called in multiple times, yet no resonse from their team.

Please look into this and refund at the earliest.

I purchased the above product and was delivered on 02/06/2016.

The product consisted of 3 ddifferent pendant sets along with chain (solitare pendant set, round pendant set, surya pendant set) 1 mangalsutra set, 2 american diamond bangles and free size finger ring.

But i received a chain less. so returned the product within 48 hours after delivery.

The ecom express private limited tracking order no. is[protected] and by seeing it online, the product is delivered to the vendor.

I called the shop cj department 5 times but yet the product is not delivered to me.

Order #[protected], Iv'e Placed this order on 21st June'16 and this has not yet get shipped. Iv'e follow up with customer care on call several times, every time they Just request me to wait for 2-3 days. I am not understanding what is wrong with this order? Why you guys are not dispatching my order. I want a concrete reason behind the delay and a date by when I can expect my order to arrive to me.

Shop Cj Alive is sending Promotional SMS on my mobile no. [protected] and I am fed up of these messages, daily they disturb by such messages, My phone no is also not registered with them, they daily inform by such messages like they persuade to buy magic mop, intex mobiles and sarees, Despite telling them at their customer care no.they are sending SMS continously

Hi had ordered for a design nail studio. In which the contents as per the tv and website is : 1 scrapper, 1stamper, 5 image plates, and 1 manicure station, set of 24 nail Polish and 2 makeup pouch.. I have received only the snapper stamper and 5 image plat3s...what about the nail Polish 24 and the make up pouches? I have paid 999 for this while range not only for 3 items...

Either kindly send in the right product or else refund me back. At the same time I have called the customer care and in vain...they say complaint raised but I haven't received anyour message on my mobile no. Stating the confirmation of he complaint that has been raised...kindly take into account that either I receive he complete package or else kindly take this order back and pay me my 1000 rs...

I have also included a screenshot of what the contents that were promised as per the tv ad and the website.

I had ordered a classy laptop stand worth rupees 1000/- through internet on shopcj online on 09/06/2016 in the name of ansh singh.The payment was made through my debit card. The order number is [protected] till date I have not recieved the product or any notification regarding the product.Please refund my money.

Had purchased lloyd air conditioner of 1 ton capacity on internet. The product was deliverable at khurja with pincode 203131. Payment of rs. 22190/- was taken immediately by net banking at time of booking on 05/06/16. After about weeks time, on inquiry with the dealer, it was known that product could not be delivered to given address; as their courier service not available (Though it was deliverable at time of booking). On asking for refund of money, i was directed to go to site for cancellation. Same was cancelled on 16/06/16 by me by talking to customer care no. They told me that you will get call from them within 48 hours. No call received even after 5 days. So again called to them, but got same reply that we will call you within 48 hours. Since than i have called 2 more times after waiting for 24 hours, but no reply.
My phone no. Is [protected] / [protected]

Order no [protected], swipe slice tablet 7 inch calling 3g tab, is not working, i am going daily to the service center, kindly replace the same with a new one, total waste product,

I have paid rs 1898 dfo order no [protected] f or xl size then got the order but i request for exchange for order no [protected] date 08th june 2016. My old order picked up on 13 june 2016. But i never received exchange order yet. Even i paid for 1898. Even i didn't receive refund.
I require my exchange order or refund. I m waiting for it. I called shop cj regarding the same but they are used to saying your order will come in next two days. Now two weeks over yet i didn't receive order or my refund please help me in this matter