SHOP CJ Network Complaints & Reviews

The oleva spaghetti combo i ordered, one was different among the 5 and no mention of company tags we have been trying to register the complaint since long time using differnt links it has not yet been taken in charge... i recieved my order on 24th april n i complained the same day but it has not been registered yet!
my order was on the name of: saroj bhatia
order no. :[protected]

Saroj bhatia.

Sir, i am getting a lot of promotional smss from shop cj which are of no use to me. My number is registered with dnd also.Inspite of that, a lot of sms which is not only wastage of time, money and manpower from shop cj network but also causing mental disturbance to me as well as wasting my time. I earnestly request shop cj network to stop these messages forthwith. Contact number can not be shared publically. My email id is [protected]@gmail.com.

Got the delivery of Amy Rose PO3 Coloured Super BRA which was ordered for XXL but got XL in delivery. We asked for exchange but took long time to respond and finally took for exchange on March 17 2016 but still not responded. What can I do now? You Peopke are so negligant towards customers. I am irritated with following up so many times. I want response for this complaint. I want cash back as fast as possible3
Regards Jaisree K

Blanc pack of 3 double bedsheets set collection 3 among them 1 bedsheet is damage blue colour bedsheet even pillow covers colours are little faded even i saw some orange colour shade on bedsheets and pillow covers.
I am not satisfied with this product company has trouble me a lot from past 1 month i am compaining about the product but no one response me properly i am not satisfied.
I request you to take your product back and return my money.

I have ordered 2 set of a product called VLCC gold facial kit on 17th april 2016. But I have received only one set of product and I was told by delivery guy that the box contains 2 set of product so I have paid for 2, but the box contains only one set. I have already raised the complaint 10 times to customer support people they are telling it will get deliver within 3-4 working days but it's been more than 3 week's I haven't received any product.
This is the first time I have ordered something from Shopcj and it was such a bad experience with these people.

I purchase beauty kit (Artiste makeup) wide invoice no[protected] dated[protected].In above i found the product was damage (Empty). I have been complain 7 to 8 time via telephone. For replacement. But still today i have not got proper answer.
Every time they call for 2 to 3 days for replacement but still today there is no action has been taken.
O, pls do the needful and solve our problem as early as passible.

Hi

I have purchased product from shop cj and same was not up to the mark/defective to use..I have approached them for refund

They said that there is no refund policy.I have checked on terms and conditions page there is written for refund if product is defective o can get refund in 48 days by returning product to seller

I called them on same day and approached but they are denying to refund my money and simply registered my complaint on that day

But I have not received a single call from them

Please help

Thanks,
Pratik

Dear Sir,
I purchased a microwave as date on[protected] order no.[protected] after that immediately I received a call from shop cj executive. That I won a AC as a gift from their online order campaign. Same was display on tv with my name and chat that Kalpna Sharma from delhi has won a AC online tv channel at around 1400 hrs. But till now Iam not received any msg. or call regarding my gift.I have recordings of conversations.I tried to contact them but not received any reply. how will I claim this.

Please do the needful.
Regards
Kalpna Sharma

Dear sir My Name is Sarita our order No. [protected] this order material wrongly sent u by mistake so hence please provide to correct material order so please kindly contact me Mob No. [protected]

our address
sarita s/o sh. omprakash
C/o Anirudh Sharma
Jagdamba Colony Himmat Nagar Star Paper Mill Road
Near Peer Saharanpur 247001
Mob. [protected]

Hi,

I have booked 1 Blanc Mattress Protector Set-Brown with Shopcj on 13/04/2016. Its almost 1 month now i didnt received my product. I have informed their customer care team they shared the tracking details & asked me to contact them. I tried the courier details it was invalid. I called them so many time, they are keep on saying it will reach in 2 days or 3 days. I raised a complaint and asked them to cancel the order & atleast refund my money. They are not responding properly & i am worried about my money now. Please find the order details below.
Billing Information
Name
NADHIYA VIJAYKUMAR
Address
Chikkanna Layout . BANGALORE KARNATAKA 560045
Phone
[protected]
Mobile
+91 [protected]
Email
[protected]@gmail.com
Shipping Information
Name
NADHIYA VIJAY
Address
Sodexo SVC India Pvt. Ltd., 2nd floor, , Y4 Heights, 7M-235, 80 Feet Road, , Opp to Corporation Bank, HRBR Layout, Banaswadi, BANGALORE BANGALORE KARNATAKA 560043
Phone
-[protected]
Mobile
+91 [protected]
Franchisee
Agency Franchisee HO

I want my money back, I hope this issue will be get resolved at the earliest.

Thanks in advance.

Regards,
Nadhiya

Hi team,
Pathetic service provided by your company, still my product is not picked up for return after several chase. No support provided, everytime new information is provided by customer care dept. Kindly confirm when the product would be picked up and my refund would be provided. Very disappointed by the service provided.

Regards,
Prachi
Mobile number:[protected]
Email id:[protected]@gmail.com

Dear sir,
I requested to Care for returning the product but customer care cant returning the product. they says that product we can refund you do what to want to do.
when i order this product the care person can't say that this is non refundable product.
Now i kindly requested to you please understand my problem and return the product as earlier.

The address of office Star CJ is- 6th Floor, Star Cj Plaza, Dr D B Marg, Grant Road, Near Apsara Theatre Mumbai.

I placed order no. [protected] with shopcj.com on 20 march 2016. To my surprise, the product has missing items (It was cream pack for ladies) and did not have exact items as shown and advertised in their regular tv ads when the packet was delivered to me on 22 march 2016. I called shopcj customer care number [protected] to complain about this on 22 march 2016 itself, the day i got product from them.

Faulty product not picked up

I was assured that my matter will be looked into. I even spoke to one nadim akram from shopcj.com customer care team at phone no. [protected] on 16 april 2016 who assured that the faulty packet will be picked up from my residence in munirka, new delhi within two days and my full payment of rs. 1088 refunded to me within a week.

Bad customer service

But showing utter disregard to customer concerns and displaying professional misbehavior, they did not honor their own commitment. They did not pick up the product nor did they refund my money till date, more than 45 days later after the delivery of faulty product by shop cj to me.

Not resolving phone complaints

I have called shop cj customer care more than 30 times in last 45 days but they have not refunded the payment to me till date nor did they pick up the faulty product from my residence.

Not resolving contain on emails

I have even written several complaints to them on their official mail id: [protected]@shopcj.com but to no avail. They have cheated me of my money.

I had similar problem with home shop 18 where i placed order no.[protected] for roti maker which i returned to home shop 18. They promptly sent me check for rs. 110 as refund for courier cost and also promptly sent me another cheque of rs 1098 as refund for my product cost. My grievance with home shop 18 was resolved within 15 days and i got my full payment back from home shop 18.

There is one of my friends, k. K. Kadam who placed order no. 90726587 for a phone project with www.shopclues.com. He found some fault in the product, he complained of this on the next day, i. E. On monday, 02 may 2016 to shop clues. They refunded his full amount within 02 hours of lodging the complaint, and shop clues messaged him more than 10 times same day on his mobile regarding his successful refund.


On the contrary, my experience with shop cj is very bad.
So, i would give 08 marks on 10 to home shop 18 and shop clues (Excellent) and just 02 marks on 10 (Very poor) rating to shop cj.

Shop cj has cheated me of rs. 1088 but i will not let the issue die like this. I will tell people on multiple digital forums about their poor service and also plan to lodge a formal complaint against shop cj at consumer forum (Jaago grahak jaago)

This is to inform you that i Anju Trehan a regular customer of shop cj had purchased siya jwellery of amount Rs1700 in August 2015. POID-[protected], ProductName-Aura Collection by Sia Immitation Jwellery, Pruduct-Id 151142, Product Qty-1, has returned the product due to small size and asked for replacement of it or refund of amount Rs 1700.
Neither the product been replaced nor the amount have been refunded. I have complained regarding the subject mentioned above to the customer services of shop cj, but it has not been processed till now this my last and final request to you to look after the issue aur otherwise I'll be giving complaint in the consumer court within next five days, I am enclosing here with the attatchment of the courier recipt, received after returning back the product. Kindly pay attention to the need full and oblige.
Yours sincerely
Anju Trehan
290-B, Shanti Nagat, Model town, Panipat, Haryana, 132103
Phone Number-[protected]

I have ordered symphony 17 l cooler.No where in the description amd specification the height and width and cooler was mentioned.I called shop cj and asked them to exchange my cooler with bigger size.I was ready to pay extra charges also but after several follow up, i didn't get any call from their exchange/return department.Highly dissatisfied with the services provided as it was mentioned 48hrs exchange /return is possible.

I have purchase 2 silk sarees product from shop cj . But the cloth was not gud.. I already to returned the product and i need my money back, i call every time to customer care about the problem. I am charged 200rs till for calls.. I am very disappointing from your service. You don't give me properly response. Plz give my refund as earlier ...

My booking on 16 april...Taken return on 24th till not yet taken my amount details... Thy said may 5th is last but i didnt got single call frm them...

Reverse pickup no is-[protected] & [protected]

This is my last & final request to you to send me the invoice copy of swipe w74 tab purchased from you on 25th april 2016 to get a doa for return of the product.

I have spoken to mr. Sanjay from shop cj today who has told me to attach my e-mail id through this mail.

If no action is taken even after this mail, i will have to approach to the higher authorities.

Time and again (right from 25th of may to 4th of may )i have brought to your notice that you were suppose to send me a physical copy of the product as well as you should have mailed me the copy of the invoice but it was all invain.
This has dissapointed me for the the very fact that you are purposely not sending me the copy of the invoice and your representatives direct us to nothing but just a stereophonic msgs "aap ko itni dikatton ke liye maafi chahte hain' but no responses coming from your complaint department

i have also time and again asked for a refund or just to take back the product and give me the model of the tab (if possible) for u but still negligible responses upcoming.

This all is prompting me to take a stern step for the company (star cj) and i may be dealing this with a very serious step in a day or two.

Please send the invoice at [protected]@yahoo.Co.In or [protected]@gmail.Com

awaiting a reply asap

yours sincerely
prerna jagasia

I have purchase swipe tab 3D product from shop cj . But that was in heating and camera was not and 3D glass looking scratch condition. I want to return the product and i need my money back, i call every time to customer care about the problem. I am very disappointing from your service. You don't give me properly response. Plz give my refund earlier otherwise... I request you. I hope you give me response earlier...

Myself ganesh lingam details given below, mentally stressed, going through agony for the worst & pathetic service offered by shopcj.

This is the worst ever on-line company ever seen, i would request none of the customer should buy any product from shopcj.

I had ordered "smart tab" on dated 14.04.2016, this was received under defective condition with lots of scratch in the screen also the piece has hand marks with dust which i had wiped with dry cloth.
O charging the said tab, the images was dulish nothing can been seen in screen,
I tried to adjust the contrast nothing seemed to be improving, the same day i logged the complaint.
But no response, in vain to understand what would happen.
It was so surprising to have such a defective product in hand, at once i called up on number - [protected], where my complaint was booked.

Note : while even booking on product, i have clearly instructed that my earlier number - [protected] is registered since i have purchased an 5.1, now the since the number is not in active, pls note my new number : [protected]. Where they said ok sir, you may receive a call on the alternative number & we have registered it.

But surprisingly nothing happened on the next day, again i called on the same number on dated : 15.04.2016, but the answer was the same that they had called me on the number [protected] which is non active, again i narrated my story. He promised you will surely get an call tomorrow.

But in vain nothing happens - again the same answers are repeated on calling nothing is happening.

Even today i had called up in agony & pain to hear the same answers, nearly about 20 times a day i call them to find the same answer.

It is now to an height with the patience, now the ultimate is 24 hours from now, or i would press my comments about the fraud which " shopj " is doing with customer sending the repaired product against the booking for new & lot more... The experience is too worse.

And also would approach consumer forum, if my case is not taken care within 24 hours from now.

It was very pathetic to see after paying an amount, you get an repaired /used product, even im from hitachi home & life solutions, iam working as an branch service manager. I knew how to service a customer when he receives a defective product.

We take immediate actions on the same & the product is replaced with the fresh unit delivered at the customers step the next day, or refund him with dd.

Pls call me & ask your concern to call me on below number. Awaiting your reply


My registered number - [protected] - pls change to [protected].

Expecting your call atone or else approaching consumer forum or media for the agony ima going through

I had placed an order for SWIPE Tab on 25th April, 2016, (order no. [protected]) order received on 27th April, 2016. The purpose for which the tab was purchased has not solved as the particular app does not get installed in it. I want a DOA form from the dealer to replace the product for which the Invoice is necessary. I have requested the company to provide me with the Invoice copy in the mail . The company has not even provided me a physical copy of the Invoice. I have been continuously calling up shop CJ from Friday i.e. 29th April, 2016 to please send me a soft copy of the Invoice . Today it is 3rd May, 2016, but I have still NOT RECEIVED a copy of the Invoice .
Prerna Jagasia