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SHOP CJ Network Complaints & Reviews

www.shopcj.com

3.2

Updated: Jul 26, 2022

Complaints 2026

Resolved

1185

Unresolved

841

Good! SHOP CJ Network values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that SHOP CJ Network step up their efforts to fully resolve all complaints 👍

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SHOP CJ Network reviews & complaints page 55

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Address: Thane, Maharashtra, 421302

Website: Shop cj

Power bank not on, nd not mobile charging, power bank connect electricity 12 hrs but blue light blink contnue, nd not mobile not charging . Power bank recive date 20 mar 2016 by gati courier, order no.[protected].
my mob no is [protected], [protected] mr chhatrapati mhatre,

Complaint marked as Resolved

SHOP CJ Network customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2016

SHOP CJ Network Customer Care's response Hi Mr. Mhatre, We understand your concern. We will get this checked and update on the same, please bear with us. Regards, Shop CJ ORM Team

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Address: Mumbai City, Maharashtra, 400007

Website: www.shopcj.com

Dear Sir,

I was ordered on dt 19.03.16 and my order no is [protected]. but till date my shipment not received to me and no any refund of money in this regard. I was called to Customer care many times but not satisfactory response I got. So, you are requested to kindly refund my money if you aren't able to delivered my shipment.

Pradeep

SHOP CJ Network customer support has been notified about the posted complaint.

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SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Mar 21, 2016

Verified Support

Hi Pradeep,
We’ve escalated this issue to the concerned team and request you to allow us sometime.

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Mar 22, 2016

Verified Support

Hi Pradeep,

We hope satisfactory assurance was provided by our team. We are eagerly waiting for the next time we get to serve you.

Thank you for choosing Shop CJ.

Regards,
Shop CJ India

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Address: Mumbai City, Maharashtra

Website: www.shopcj.com

I received Intex intex 3G cloudy candy android mobile with order no # [protected] by paying 3400 rupees on 14th February 2016 at Bhagalpur.

The phone is not working properly as its very slow and you cant install multiple applications and within a month it has started hanging. I called CJ customer care several times and they asked me to visit the nearest service center which is not available at the address provided by the customer support team of Star CJ also the number of the service center is not valid.

I have been going through this for 10 days without any resolution. I am pissed of with this kind of response and making fool of people like us by showing classy ads on TV when you dont have that kind of product.

I need a refund immediately as I dont want any replacement because I have lost trust and if no service center is available why I should have the product.

Make an arrangement for Immediate refund as I dont want any more hassles and CJ teams is worst.

Thanks,
Jitendra Das
babita.[protected]@gmail.com

SHOP CJ Network customer support has been notified about the posted complaint.

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SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Mar 21, 2016

Verified Support

HI Jitendra,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Shop CJ ORM Team

B

Babita.ursela

from Hyderabad, Telangana

Mar 22, 2016

Hi Team,

I got a call from your team and the Intex team as well regarding my issue and I was redirected to the service center for Intex in Bhagalpur area.

I was provided that number by the CJ as well as the Intex team. Firstly it was a mental and physical harrasment to get to that address because the number that was provided was never answering and finally when he got a call from the Intex team he reluctantly said yes he will wait to hear from me.

I tried immediately to reach him while the Intex rep was online with me and that time the service center guy named Chandan Kumar agreed to do the needful and check my phone for the issue.

Once done I tried reaching him to get the address so that I can meet him but again he was not answering my call finally after several attempts he picked and helped me with the address. But the greatest twist of this entire 70 mm movie was that the so called or claimed authorized service center by the Shop CJ or the Intex said that he is first of all not an authorized service center for Intex and secondly he is just doing it for the sake of courtesy. Also the work that he told will be done after 4-5 days as he is closed for couple of days. Also the phone has memory issue from the beginning and it cant be repaired but he will try some software updates and see if it works.

This proves that no 1. the mobile set provided to me is a defaulted piece or is of wrong configuration or the second the Shop CJ team and the Intex team is playing fool of me by giving false or wrong information abou their service centers which is not in existence.

I need my money back which the CJ team says is not possible but they have to make it possible as I have been going through this mental and physical harassment from you guys. Either get my money back or a different mobile set of a different company and I am ready to pay the extra amount.

If any of the above is not possible let me know as I am completely fed up and I will file a harassment and Fraud case against all of you including your so called service center.

Look forward to hear from you all...

Best Regards,
Jitender Das

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Mar 22, 2016

Verified Support

Hi Jitendra.
We're so sorry. We'll update you by end of the day. We appreciate your patience.

Intex Technologies Customer Care

from Pune, Maharashtra

Mar 28, 2016

Kindly contact to intex customer care and take the necessary information about the
service center and get the complaint logged in any of the near by service center's.
After that share the job sheet no. or the complaint no. with us so that we can provide you the solution.

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Apr 5, 2016

Verified Support

Hi Jitendra,

We have refunded the amount, Do check and let us know if you face any issues, we regret for delay, hope to serve you soon.

Regards,
Shop CJ India

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Address: 110030

Website: no refund till date

Dear sir/iam extremely sorry to say that your sales team is very iresposible /they very lier always talk lies .we called so many times always says that our accounts. person will call you with 24-28 hrs but there is no response from your side.

Sir i bought a smart tab from shop cj .my order no. is [protected].when we received our tab it was broken .At the same time i phoned to shop cj .your executive said that our delivery boy will come to pick it up tomorrow. and with in 7 days your money will be refunded .but till date there is no refund.kindly refund my money as soon as possible. thanks . I received this smart tab .on 22/2/2016. KINDLY TAKE THE NECESSARY ACTION AGAINST YOUR STAFF. AS THE HARASS ME .
KP SINGH 88/ 2 MEHROULI NEW DELHI 110030
MY ORDER NO. IS [protected].
DATED ON 19/02/2106

SHOP CJ Network customer support has been notified about the posted complaint.

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SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Mar 19, 2016

Verified Support

Hi K.p singh, Thanks for the information. We will look into your issue and get back to you with the resolution at the earliest.

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Mar 28, 2016

Verified Support

Hi Mr. Singh,

We have refunded the amount on 26-march-2016, Do check and let us know if you face any issues, we regret for delay.

Thanks for choosing shop CJ.

Regards,
Shop CJ India

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Address: 121001

Dear sir i was orderd reebok combo pack from shop-cj it was delivered me on[protected] but when i was open it one track sout was missing according to his promise i told him to return this but they not agree and also not picking my phone.
So please help me to solve this matter.

Thanks & regard
Kamal singh rawat
[protected]

SHOP CJ Network customer support has been notified about the posted complaint.

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SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Mar 19, 2016

Verified Support

Hi Kamal, Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Apr 14, 2016

Verified Support

Hi Kamal,

We have refunded your amount, Do check and let us know if you face any issues, we regret for delay.

Thanks!

Regards,
Shop CJ India

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Address: Lucknow, Uttar Pradesh, 226003

Website: Online

I had purchase Body Slimmer (VLCC Product) from shop CJ on 29th Sept'15. After few days when i have open that product found that product is not working.
Multiple times I called up on call center and every time I getting response from your team member that complaint has been register and team will contact with you but till date I have not received neither any call nor complaint number. Today again I have called on your center and asper CCE call was not responding by Service center.

Please assist.

R//
Shailendra
[protected]

Mar 30, 2016

Complaint marked as Resolved

Hi, Thanks for your support. P Faulty product has been replaced and i have been received the same om 29th March'16. I have checked and tested and product is working fine. R// Shailendra

SHOP CJ Network customer support has been notified about the posted complaint.

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SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Mar 18, 2016

Verified Support

Hi Shailendra,

we regret the inconvenience caused. Do bear with us while we investigate the matter. Be rest assured that we'll work on the feedback provided and fast track a resolution for you. Thank You.

Regards,
Shop CJ India

S

Shailendra Kashyap

from Siwan, Bihar

Mar 19, 2016

Hi, till morning i have not rcvd any call from your side, as per discussion held on yesterday.

This shows your customer centricity and value for you

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Mar 19, 2016

Verified Support

Hi Shailendra, We are working on your issue. You will hear from us with the update soon.

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Apr 4, 2016

Verified Support

Hi Shailendra,
thanks for connecting with us, hope we get to serve you soon.

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Address: Mumbai City, Maharashtra, 400007

Website: www.shopcj.com

I have ordered pack of 5 Spaghetti, it was delivered after 2 days from the day ordering.I was having Size issue for which I placed replacement request, the merchant had already collected those parcel on 1st of March and from that day onwards there is no response from SHOP CJ.I have been calling over there from so many days.It was told to me that it would be replaced within 2-3 days, after that when i Called Shop CJ customer care they told me to wait for another 7-10 working days, but even though there was no result.I called after 7-10 days and asked them to refund it but one of the executive told me to wait till 16th March, anyhow it would be done.I confirmed him again and again and finally now its 17th of March and I called them again and ask him for refund and requested him to connect me to his Head but he told that I would receive call from him or other executive to take details.But No Calls Yet...Very poor service

SHOP CJ Network customer support has been notified about the posted complaint.

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SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Mar 17, 2016

Verified Support

Hi Ragini,
We apologize for the inconvenience caused. Request you to provide us the Order ID so that we can resolve your issue.

R

Ragini_Ch

from Mumbai, Maharashtra

Mar 17, 2016

Its the worst site ever, now not even my call is being connected I tried calling from another number which was directly connected but had a disgusting experience, i would like to mention employees name Kushal, Manish, Mandeep & Anup. I called 4 times in last half an hour as all this people kept me on hold for more than 5 mins and went somewhere saying that I will connect my call to senior.But all this 4 people Vanished somewhere after putting on hold.Please do take strict action against the SHOPCJ employee as well as company.I would lodged a complaint in court as well for so rude and unethical behaviour of SHOP CJ employees as well as company..

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Mar 17, 2016

Verified Support

Hi Ragini, we're sorry to hear that. Could you please share your order details so we can find out what went wrong there? Be rest assured that we'll solve it at the earliest. Thank You.

S

sowmyak

from Mumbai, Maharashtra

Mar 17, 2016

Hi, I am sowmya, I received a prestige 19ltr on 3rd march, which was completely damaged. I am asking them to take a product back and return money, they are not responding properly, very poor service.

The team from backupservice team will call and they are telling that you can take legal action and shouted on us.

Really they don't know how to serve customer's.

Please help me to resolve this problem, I have called several times to shopcj. I am surely going to consumer court and will lodge complaint.

S

sowmyak

from Mumbai, Maharashtra

Mar 17, 2016

Who will help me to solve my problem.

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Mar 18, 2016

Verified Support

Hi Sowmya,
We regret the inconvenience. Please help us with your order # so that we can assist you at the earliest .

R

Ragini_Ch

from Mumbai, Maharashtra

Mar 22, 2016

Stop Fooling people I wish I could slap those employees who are so rude and without informing they keep on hold for no reason.And what Order ID you people are requesting i don't understand.My product is already collected by your people on 1st of March 2016.I don't have any details except Docket No provided by your courier partner.I want my money back or If i lodged a complaint you could bear more loss by paying more.Better Understand it.We are customer, and you people are nothing without US.

R

Ragini_Ch

from Mumbai, Maharashtra

Mar 22, 2016

If you people seriously want to sort it out, I have the Docket No with me its BN96241935 which is the olny thing I am having right now From PARCELLED courier partner.Their No is[protected].

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Mar 23, 2016

Verified Support

Hi Customer,

Please help us with your registered mobile number, so that we can get in touch with you.

Regards,
Shop CJ India

R

Ragini_Ch

from Mumbai, Maharashtra

Mar 26, 2016

[protected] .

R

Ragini_Ch

from Mumbai, Maharashtra

Mar 29, 2016

What happen no calls yet !!Even though providing registered number.SHAME!!

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Apr 5, 2016

Verified Support

Hi Ragini,

Thanks for the information. We will look into your issue and get back to you at the earliest.

Regards,
Shop CJ India

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Apr 6, 2016

Verified Support

Hi Ragini,

we are trying to call you on the registered number but we are not able to get in touch with you. Please provide any alternate contact number or suitable time to connect.
So we can help you with the resolution. Thanks!

Regards,
Shop CJ India

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Address: Faridabad, Haryana, 91

My order no is-[protected].this product delivered to me on 27.02.16 and same day I registered complain regarding this product I found defective,
The shop Cj executive said me that when the pick up will complete than you will get your refund within 7 days
but product not pickup till now
I am contacting every after 48 to shop cj executive they said with in 24 hours you get a call from shop cj for pick the product
kindly pick your product and and refund to me

I am very disappointed I want my refund immediate
so request you to please look in this matter and resolve the same day

kamlesh saini
[protected]

SHOP CJ Network customer support has been notified about the posted complaint.

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SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Mar 17, 2016

Verified Support

Hi Kamlesh, We regret the inconvenience. We’ve escalated this issue to the concerned team and request you to allow us sometime.

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Mar 17, 2016

Verified Support

Hi Kamlesh, We are not able to get in touch with you. Request you to please get back to us with correct mob no so that we can contact you.

N

nk_saini1

Mar 17, 2016

Reminder 1
Mobile no is correct [protected], [protected]

N

nk_saini1

Mar 17, 2016

Refund

N

nk_saini1

Mar 17, 2016

I want refund call to me

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Mar 18, 2016

Verified Support

Hi Saini,
Thanks for the information. We will look into your issue and get back to you at the earliest.

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Apr 4, 2016

Verified Support

Hi Saini,

We hope we have resolved your issue, thanks for connecting with us, hope we get to serve you soon.

Thanks

Regards,
Shop CJ India

R

rameshrajnilu

from Indore, Madhya Pradesh

Jun 13, 2016

MG 2570 PRINTER

I HAVE PURCHASED TWO MG2570 CANON PRINTER BUT IT DO NOT WORK AS PER YOUR ADD..ONLY 25-30 PRINT OUT BY ONE PRINTER XEROX AND SCANNING ALSO NOT WORKED...

SHOP CJ Network Customer Care's response, Jun 14, 2016

Verified Support

Hi Ramesh,

We regret the inconvenience. Please help us with your order # so that we can assist you at the earliest.

Regards,
Shop CJ India

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Address: 401104

Give faulted piece on 5th march 2016 still not refunded or not money return.order no.[protected]. booking date 03/03/2016 .

Complaint marked as Resolved

SHOP CJ Network customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2016

SHOP CJ Network Customer Care's response Hi Kranti, We apologize for the error. Your query has been forwarded to the customer support team, allow us sometime

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K

kranti gome

from Gurgaon, Haryana

Mar 16, 2016

shop cj is not good company .so dont purchase from shop cj because they cant refunded or return easily, money either replacement

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Mar 18, 2016

Verified Support

Hi Kranti.
We're so sorry. We'll update you by end of the day. We appreciate your patience.

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Apr 5, 2016

Verified Support

Hi Kranti,

We have refunded the amount, Do check and let us know if you face any issues, we regret for delay, hope to serve you soon.

Regards,
Shop CJ India

V

Vartika Bansal

from Mumbai, Maharashtra

May 20, 2016

Star CJ — Not receiving call from complaint department

I return my product due received in damaged condition and now i am not getting call or any information regarding money back.

SHOP CJ Network Customer Care's response, May 25, 2016

Verified Support

Hi Vartika,

we're sorry to hear that. Your feedback is important to us. Could you please share your order details so we can find out what went wrong there? Be rest assured that we'll solve it at the earliest. Thank You.

Regards,
Shop CJ India

H

Happpy

from Phagwara, Punjab

Jun 8, 2016

Tablet of android not working

We order a tablet, but after one month it is not working, , it is not able to charge now, please tel us what will we do now.

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Address: Chandigarh, Punjab, 160014

Website: 6th Floor, Star Cj Plaza, Dr D B Marg, Grant Road, Mumbai - 400007, Near Apsara Theatre

I purchased a mobile on 4th march ..it was fault i was asked to go to service center and take doa certificate .. after that . i have done many calls and emails for reverse pick-up or money refund no response yet(16/3/2014).
every time i call a new answer is ready but no solution is provided me.

Complaint marked as Resolved

SHOP CJ Network customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2016

SHOP CJ Network Customer Care's response Hi Veer, we're sorry to hear that. Your feedback is important to us. Could you please share your order details so we can find out what went wrong there? Be rest assured that we'll solve it at the earliest. Thank You.

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Address: 110092

I have purchase 20 L Electrolux Microwave Grill. in this we have suppose to receive free items 5 yrs warrenty card, kitchen appren, 28 pcs microwave dinner set and one receipe book. we have not received kitchen appren and one receipe book from your side and I have complaints many times to your call centre. kindly look into the matter and resolve asap.

Complaint marked as Resolved

SHOP CJ Network customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2016

SHOP CJ Network Customer Care's response Hi Pavan, we're sorry to hear that. Your feedback is important to us. Could you please share your order details so we can find out what went wrong there? Be rest assured that we'll solve it at the earliest. Thank You.

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P

pavansharma

from Noida, Uttar Pradesh

Mar 15, 2016

customer care service poor

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Mar 16, 2016

Verified Support

Hi Pavan,
Please help us with your order # so that we can assist you.

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Mar 18, 2016

Verified Support

HI Pavan,
If you are facing any issue with shop CJ, request you to share your contact details with us. So that we can resolve your issue.

P

pavansharma

from Noida, Uttar Pradesh

Mar 25, 2016

my order no. is [protected] was dispached by CJKX (SF).

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Apr 7, 2016

Verified Support

Hi Pawan,

Thanks for the information. We will look into your issue and get back to you at the earliest.

Regards,
Shop CJ India

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Apr 13, 2016

Verified Support

Hi Pawan,

We hope your issue is resolved. And
still if you are facing any trouble you can get back to us any time.
Thank you for choosing Shop CJ.

P

pavansharma

from Noida, Uttar Pradesh

Apr 13, 2016

complaint resolved all credit goes to shop cj Mumbai team. I thank to all guys who effort for solve my problem.
once again thank you all of you.

SHOP CJ Network Customer Care's response, Apr 14, 2016

Verified Support

Hi Pavan,

We appreciate your feedback. And in future if you face any issue please get back to us, we will be more than happy to assist you.
Thanks for choosing shop CJ.

Regards,
Shop CJ India

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Address: Mumbai City, Maharashtra, 400007

Website: www.shopcj.com

I've ordered i-Ball Cobalt 4 smart phone for my brother. But they've delivered me a defective piece. I'm trying to contact the customer care representative since the last 4 days for inquiring about the refund process, but no more action is taken from their end and they are not even responding to your emails too.

Complaint marked as Resolved

SHOP CJ Network customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2016

SHOP CJ Network Customer Care's response Hi Krunal, we're sorry to hear that. Your feedback is important to us. Could you please share your order details so we can find out what went wrong there? Be rest assured that we'll solve it at the earliest. Thank You.

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Address: Sangrur, Punjab, 148023

Website: www.shopcj.com

I have order the set 4 of Blankets of full size bed, when it is delivered to me and when i have opened this it is of single size bed.
I have call to shopcj coustmer care and i asked about it that i have to return my order then they has dropped my call.

SHOP CJ Network customer support has been notified about the posted complaint.

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SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Mar 15, 2016

Verified Support

Hi Ram, We’ve escalated this issue to the concerned team and request you to allow us sometime. Thanks

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Mar 17, 2016

Verified Support

Hi Ram, We hope satisfactory assurance was provided by our team. We are eagerly waiting for the next time we get to serve you.

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I purchased a new magic mop from shop CJ and it was delivered me on 29/01/2016 which was in defective condition than according to the terms and conditions of shop cj I registered my complaint for return the product within 48 hours of delivery without using the product.
The Shop CJ executive said me that when the pick up will complete than you will get your refund within 7 days and the product was picked up approx 1 month (26/02/2016) later of my complaint than I got a call from SHOP CJ executive regarding my refund and executive said that your amount will be refund through NEFT before 10/03/2016 but still the amount is not refunded to me.
Than I contacted again to the SHOP CJ on 11/03/2016 and the executive said me that we are registering your complaint and you will get call from SHOP CJ executive within 24 hours but I didn''t got any call from SHOP CJ till yet.
And they are not give any responses to me of any call and email.
So I am requesting to consumer helpline to help me in getting my refund amount with compensation because the Shop CJ is not following their own terms and conditions and I have all the call recordings in which I talked to SHOP CJ executive regarding my complaint.

My order Id - [protected]
My Contact [protected]
Thank you! !
Hope for your favourable response.

Complaint marked as Resolved

SHOP CJ Network customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2016

SHOP CJ Network Customer Care's response Hi Seema, We have refunded the amount, Do check and let us know if you face any issues, we regret for delay,

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SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Mar 15, 2016

Verified Support

Hi Akash,
Sorry for the delay, We are initiating your refund and same will be credited within 2 days, kindly wait for the same!

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Address: 201005

Bill No-U [protected],
Order No-[protected]
Date-13th March'16
Subject-Incorrect Order Delivered
I ordered a Sunflame Glass Top 4 Burner Gas Stove with Eight Piece of Non Stick Cookware and a 12 piece Microwave Dinner Seton 12th March'15.
Against my above order I received a Prestige Non Stick 4 Burner Gas Stove which was an incorrect order by all means and also highlights gross negligence on the part of Star CJ Alive.
As the order supplied is not what I had ordered and is an incorrect one I have requested to recall the consignment that has been delivered to me and refund my money(Rupees 6389) .

[protected]@gmail.com

SHOP CJ Network customer support has been notified about the posted complaint.

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SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Mar 15, 2016

Verified Support

Hi Vijay,
We understand your concern. We will get this checked and update on the same, please bear with us

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Apr 5, 2016

Verified Support

Hi Vijay,

we are trying to call you on the registered number but we are not able to get in touch with you. If your query stands unresolved then please provide us your contact details so we can help you with the resolution. Thanks!

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Address: Shimoga, Karnataka, 577202

Order no [protected] is cancelled 2 moths before. In spite of calling several times to the customer i have not yet received the refund back. Look into the matter and refund the amt at the earliest. My ac no is [protected] nazia sultana ifsc code barb0shimog (Fifth character is zero)

Complaint marked as Resolved

SHOP CJ Network customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2016

SHOP CJ Network Customer Care's response Hi Altaf, Sorry for the delay, We are initiating your refund and same will be credited within 2 Working days, kindly wait for the same!

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SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Mar 14, 2016

Verified Support

Hi Sayed,
Sorry for the inconvenience. We will look into your issue and get back to you at the earliest. Thanks!

S

Syed Altaf Ahmed

Mar 19, 2016

Hi, finally thanks to mr Amit who helped me to get back my money back.
Need to talk Mr Amit pls call back immediately after reading the message.

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Apr 5, 2016

Verified Support

Hi Syed, thanks for connecting with us, hope we get to serve you soon.

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Address: Mumbai City, Maharashtra, 522743582

Website: www.shopcj.com

I placed an order with no [protected] dtd 28/02/2016. On receiving the box i paid rs 3248/-. While checking a jacket was missing. Inspite of repeated complaint thro phone[protected] for the past 15 days there is no response.

Anticipating your response immediately for further action from my side.

My mobile no [protected]
Email cud.[protected]@yahoo.Co.In

R nagarajan

SHOP CJ Network customer support has been notified about the posted complaint.

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SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Mar 14, 2016

Verified Support

Hi Nagarjan,
We understand your concern. We will get this checked and update on the same, please bear with us.

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Apr 5, 2016

Verified Support

Hi Nagarajan,

We hope satisfactory assurance was provided by our team. We are eagerly waiting for the next time we get to serve you.

Regards,
Shop CJ India

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Address: Bangalore, Karnataka, 560061

These people are very unprofessional. never order anything from them. they even book and cancel orders at their convenience without the customers consent. when you call their call center no one is ready to assist they just keep transferring the calls from one department to another. I had a very bad experience with these people. They promise to call back which they never do. They make false promises. they have employed a bunch of fools as customer care executives who don't even know whats the offer running in their website. They never reply to your query rather they are busy talking to each other over the call without even placing the customer on hold. very very unprofessional and unethical in their code of conduct. DO NOT BUY any products from SHOPCJ.

SHOP CJ Network customer support has been notified about the posted complaint.

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SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Mar 14, 2016

Verified Support

Hi Hima,
we're sorry to hear that. Your feedback is important to us. Could you please share your order details so we can find out what went wrong there? Be rest assured that we'll solve it at the earliest.
Thank You.

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Address: Mumbai City, Maharashtra

Website: www.shopcj.com

I have purchase a phone of Zync X208 Dual SIM Mobile Phone but this phone is Already Use, I have seen phone call in this since 2013, also cruces in body cover. when i call to customer care they tell long procedure. That’s why i am frustrated i purchase product from shop cj so this is the responsibility of them to exchange this product. Or refund my payment. Please revert early otherwise ill complaint in police station. Because i am frustrated u guys.
Online Shopping Site- SHOP CJ
Item Name:- Zync X208 Dual SIM Mobile Phone
Order No.[protected]
Date – 26/02/2016
Docket No. –[protected]

SHOP CJ Network customer support has been notified about the posted complaint.

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SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Mar 12, 2016

Verified Support

Hi, We’ve escalated this issue to the concerned team and request you to allow us sometime. Thanks

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Apr 5, 2016

Verified Support

Hi Sachin,

We hope we have resolved your issue, thanks for connecting with us, hope we get to serve you soon.
Thanks for choosing Shop CJ.

Regards,
Shop CJ India

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Address: Mumbai City, Maharashtra, 400007

My order no is-[protected].this product delivered to me on 13.02.16 and same day I registered complain regarding this product I found defective, After my complain they pick product from my address at 18 .02.16.
From that date to till I will not get any call back for refund or further process, when ever I call them they asking still your complain in process. From call center I will get different different statement but no one provide me correct info regarding refund one further process. I feel cheated .

SHOP CJ Network customer support has been notified about the posted complaint.

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SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Mar 12, 2016

Verified Support

Hi Sandeep,
We apologies for inconvenience caused.
We've escalated this issue to the concerned team and request you to allow us sometime.

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Apr 5, 2016

Verified Support

Hi Sandeep,

We have refunded the amount, Do check and let us know if you face any issues, we regret for delay, hope to serve you soon.

Regards,
Shop CJ India

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