SHOP CJ Network Complaints & Reviews

We have ordered Top Gear Luggage Travel Bag - set of 5. We have ordered red and black color but we have received grey and dull red color. From last 10 day we are coordinating with customer care for the same. we have received reply from one of your representative that the red and black color is not in the stock hence they have dispatched different color. We liked any product then only we are placing order. You are not having rights to take decision your own. Yesterday your representative confirmed us that they are going to take our issue on most priority basis and today when we have again called that time another representative replied that yesterday they have called us in the afternoon and we confirmed that we are accepting that color. This is totally lie, why we should accept. today he is telling we are not going replace the product. It means shop cj is only lieying customers, they are so irresponsible. they are not taking care about customers satisfaction. This is our last shopping from Shop CJ. From today onwards we are not going to placed any single order on shop cj even we are going to inform same to our friends, relatives and neighbours. VERY VERY BAD EXPERIENCE WITH SHOP CJ

Dear Sir / Madam, My order no. is #[protected] I have purchased a combo of 10 Double Printed Bedsheets ( BlackPepper Pack Of 10 Double Printed Bed Sheets) form www.shopcj.com.When I opened the box there were 2 packs (5 bedsheets in one pack and 5 in other one). I was told that these bedsheets were made up of cotton but these bedsheets were made up of 100% polyester. These bedsheets were of zero quality.One pack was in horrible condition. It was opened before I opened the box by some one else and the plastic polythene was scattered in pieces. Two of these bedsheets were Torn from one side and some other bedsheets have dark stains on them. In 1 hour of delivery of the box, I have registered a complaint against it and registered a refund request. They told me to wait for 7-10 working days and we'll call you and pickup your box from your home and refund you through your bank account. But its about 45 days and there is not a single call on behalf of them and no response. I have paid ₹3098 for this. When I call customer care, they always say that we have registered your refund request and you will receive a call from our representative in 3-4 business days. It happened for nearly 10 times. No call from your company is being received by me. Sir / Madam kindly do the needful. I'm in an extreme dangerous problem.

Hello, I had purchased from Rebecca Mattress protector from the ShopCJ & mattress delivery received to me on[protected].When i opened the carton the quality of Mattress is ordinary. On.On Next day i.e.[protected] i call to ShopCJ customer executive and ask to him i don't like the material supplied to me please bring back your material and refund my money as early as possible. Till date no action taken by the shopcj. Kindly help me to get back my money from the ShopCJ. Thanks & Regards Rahul Singh M.no.[protected]/[protected]

This is regarding refund of mini cycle which i had purchased more than a month back... Docet no[protected] Seema hashmi [protected] There is no response for refund of the same Kindly do the needful

I have ordered Glam n Glorious set on 9/12/15 and got the delivery yesterday..after fetting the product i found that 2 of my jewellery items are broken.. 1 mangalsutra set earing is broken and 1 pendent set earing is broken.i gave d call yesterday but didnt got the complaint no or anything in written plz tell me when i will get d product??

This is regarding my order- [protected] which was placed for Silco Silver Plated 9 pcs Cup Saucer Set With Tray on 09-Dec-15. However received on 10-Dec-15 but instead of Cup-Saucer there as Bowl set with Tray. Immediately I logged a complaint against and the executives promised that I will receive a call for the replacement. Here I am still waiting for their call also there is no response from anyone. I don't understand how come product is dispatched without verifying and could deliver to customer without checking. Really disappointed.

Dear sir, i am tejas shah - mobile no. [protected] order no. [protected] invoice no.[protected] dt. 03/09/15 in above ref. I have received faulty material and we have return the same via blue dart courier docket no. [protected] dt. 06/10/15 your thane address. Material receipient name is mr. Nitesh dt. 14/10/2015 (copy attached)

I had ordered stuffcool mobile cover vide Order No. [protected] on Nov. 17, which has not been delivered till date, despite constant follow-up through mails and calls to call centre. Please help.

Dear Sir, I am purchase the new mobile of I Ball Andi 4.5 in last saturday. But shop cj was delivered the second hand defective phone. This product battery & speaker is not working. So i send the complain of customer care this no [protected] and ask to replace of this product. But they did not give any positive response to me. I am working with Cargo Movers Compnay. I am talk to lot of client & driver ask the location & payment. So my work is too suffer of this.

Dear Sir, I have ordered product named Magic Box by creation Plaisir Immitation Jewellery through Star CJ online shopping on November 17, 2015. My order no is [protected]. I received this item by Courier today at 2:40 pm after paying an amount of Rs 848. After receiving the box when I opened it I found the jewelries inside it was defective. All white colored diamonds are coming out from pendent and earrings as well. I immediately called customer care at your place[protected] and at star cj as well[protected]. I have been asked by your customer care executive to courier the box at your address and by star cj executive that there unit will contact me soon. After this I got call and they assured me for replacement of product till 4th November 2015. But no response till now. I want my refund not replacement. I contacted many times to customer care but no response and rude behavior. Which makes me to get frustrated and annoyed.

I have purchase a tablet last 20 days. But company excuvtive tell me wrong information and wrong guidance about the tablet .the company senior officer is totally bad response. They are not solve my problem.I have seven times call customer care but nobody listen and nobody solve my problem. For my opening shopcj company is totally 100% fraud company. Ajay ratwaya, [protected]

I made an order with you people in October. The order was not confirmed but my account was debited. My credit card has been charged and I have already made the payment. I have called you people so many times but there is no resolution. I want my refund asap.

Dear sir, i have placed order online on Shop CJ [protected] on 1 November 15 one bed sheet combo Superspun Snzzzz Dreamz Pack of 5 Bedsheet sets Season2 item delivered without blanket which is shown online at shop cj site at the time of placing Order. This means customers have been cheated. When confirmed by me from Customer Care executive he is telling now that there was no offer like that. I was shocked to know this.This is pure cheating. Please ensure that I am getting my blanket at the earliest as promised in the adverstisement online(by shop cj)

I have placed a single order on which i got the discount of rs 500. but company booked two order of same product, one with discount and one without discount and delivered the product which is without discount and get the full amount from my house. kindly check. Order No. with discount - [protected] Order No. without discount- [protected]

Dear wanna be customer I recently ordered one bhalaria make dinner set to gift someone form star cj live and gets the order in 3-4 days...i checked dinner set and counted all the utensils but unable to check the serving bowls (dongey) as it was set of three and has been jam packed into one another to save the space and this was my mistake, you cant trust the one who makes the policy of returns valid for two days only. Some time don't gets time to check the products due to some reasons. (Online line buyers do there shopping only because they have less time to go in a market so they choose online shopping.) Now the time came when we start unpacking the set to check the quality of the product and found 2 out of 3 DISH SERVERS (dongey) dented and scratched badly. So we decided not to give this set on marriage occasion. I did a complaint but got disappointment as they said its over 8-9 days now and they replace only when you complaint with in 2 days. Iam really sorry for our self's as we choose "STAR CJ LIVE". We will definitely do not shop again from this company neither recommend other to buys down market (*free )products which they offer with the main purchase. Star CJ is not worth of gaining our trust. Good Luck. Virender

Sir, I purchased above said ordered item on 27/07/2015 vide invoice number[protected] dated 29/07/2015 vide order no. [protected] and Docket number[protected]. The order was placed by seeing online show at Tatasky on 27/07/15. They declared free selfi stick and protecter of mobile in there show. but when on 29/07/2015 they delivered the item the freebee were missing. i paid cash on delivery Rs. 6499/- (actual cost of product was 6999/- they adjusted Rs. 500/- in this product because one year back i purchased 3 Tabs from them and one of tab was missing with its free bee which they had declaired were worth rs. 3000/-. For this I made several calls and reminders and spend more than re. 2500/- upon phone calls also, so at the end they adjusted res. 500/- against that issue and agree to deliver my new product @ 6499/-)

But this time again i did not find free bee with the purchase . upon my complaint they agree to replace with other set. As such they replaced their product on 29-30/07/2015 at my office address. when i went home I opened the packet and checked the mobile was not accepteing the sim, after wards it took a few entries only visible where are on sim there were more than 500 contacts ans it was showing less than 50 only. I tried to pair it with other device to transfer my data but failed. Within 15 minutes it was so hot and radio active rays were so active that my fingers started trembling. I immediately informed shopcj customercare and also told that this is very harmful set for health also and i am unable to keep you talk for a long period because it is very hot. Bettery may be blast. I immediately packed it in its packing and requested for immediate reverse pick up AND FOR REFUND OF THIS PRODUCT. THEY ACCEPTED AND ASSURED TO COLLECT BACK SOON. BUT THEY DID NOT CAME INSPITE OF MY VARIOUS PHONE CALLS AND MAIL MESSges. ultimately they send their messenger and collected the set from me on 17th-18th August 2015. I also handed over him all its packing and free bee etc. he demanded for original invoice and i also gave it to him After this I requested for immediate refund. Which they acknowledged vide mail msg on 19th August. I again send reminder and they again cleared vide mail that my refund is under process and it will be get by me within 7 to 10 days.

But since today I had made 100s calls and more than 30 reminders but not received my refund so far.
One day there was heavy rain while going to home from office and due tyo rainy water the papers kept in my purse were almost spoiled. One slip(related to pick up of above said product)was also in these spoiled things, I thought NOW IT HAS NO USE BECAUSE THE ACKNOWLEDGEMENT OF REFUND RELATED MAILE HAD ALREADY GOT, AND MORE OVER WHILE SPEAKING TO CUSTOMERCARE DAILY THEY ADMITS THAT THEY HAD RECEIVED MY PRODUCT AND WERE APOLOGISING FOR DELAY OF REFUND. SO THAT ROTTEN PAPER I THROW AWAY WITH OTHER SPOILED PAPERS.

ONE DAY WHILE COMPLAINING AND REMINDING ABOUT MY REFUND I TOLD TO THERE COMPLAINT ATTENDING PERSON THAT YOU PEOPLE HAVE TAKEN MORE THAN THREE MONTHS TO MAKW REFUND AND NOW I HAVE NO RECORD OF MY RETURN ALSO BECAUSE I HAD HANDED OVER EACH AND EVERY THING WITH COMPLETE PACKING TO UR COURIER PERSON.

THEY COUGHT MY POINT AND NOW AGAIN AND AGAIN REPEATING ONLY ONE LINE '' PRODUCE YOUR PICKUP SLIP TO GET REFUND''

THIS IS TOTALLY A HARASSMENT. BECAUSE THE TORN SLIP WAS THROWN AWAY AFTER TWO AND HALF MONTH PASSED FROM PICKUP ?????

AND SINCE 19THAUGUST THEY ARE ACCEPTING THAT THEY HAD GOT BACK THEIR PRODUCT.
THEY HAD TRIED TO TEMPERED MY RECORD IN my zone OF THERE SITE. BECAUSE THERE RETURNED WAS SHOWING FOR MORE THAN 2.5 MONTHS AND NOW THAT CORNER DELIVERED SHOWS.
THIS IS A BIG CRIME ALSO.

sir kindly help me by providing your help to take refund .
I also told them that i have some calls recorded which describes that you people have received back your product and processing my payment.

I ordered to Shopcj for a Videocon Infinium Z41 aire mobile. Order id [protected].When I opened the courier packet and saw the mobile it was totatly defective. They are taking no action to replace the product or refund my money though I have made many calls /complain to the customer service of Shop CJ, instead only once they told me to get a DO letter from the local service centre. When i visited the centre, they said that the display and some parts are broken and they cannot provide any letter for broken item. Now I have to pay and repair the mobile.So my request to you is this Please take necessary action against Shop CJ.

Dear sir, i have placed order [protected] on 1 November 15 one bed sheet combo Superspun Snzzzz Dreamz Pack of 5 Bedsheet sets Season2 item delivered without blanket which is shown online at shop cj site at the time of placing Order. This means customers have been cheated. When confirmed by me from Customer Care executive he is telling now that there was no offer like that. I was shocked to know this.This is pure cheating. Please ensure that I am getting my blanket at the earliest as promised in the adverstisement online(shop cj)

Dear sir, I have ordered a diamond jewellary set but as it was defective I made a complaint I m enclosing acknowledgement receipt of my product when my product had been taken back by your representative i.e on 2 october 2015 and now it has been more than two months completed but i didn't receipt delivery of my product back and have wrote u earlier also please send my order asap or refund the cash and don't compel me to take some negative steps because you are not at all concerned with the customers grievances ( PRODUCT WORTH 2200 RUPEE) LALIT MOTWANI

I ordered Avenger Mink Blanket from star CJ - Order No - [protected] on 18/11/2015 and received on 20/11/2015. Got a defected blanket when opened the blanket for which i registered a complaint on same day (20/11/2015) and they gave an assurance to replace the product. But when i called customer care again for status on 24/11/2015 then customer executive told me that your complaint closed. From 24/11/2015 i registered two more complaint for replace the product but they closed the complaint again and again.