Claimed

ShopClues.com Complaints & Reviews

1.3
Updated: Apr 28, 2026
Complaints 7004
Resolved
1673
Unresolved
5331
Contacts

File a complaint to ShopClues.com

Having problems with ShopClues.com?

File a complaint and get it resolved by ShopClues.com customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ShopClues.com reviews & complaints page 17

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Sowjanya Kambala
from Tādepallegūdem, Andhra Pradesh
Mar 3, 2021
Resolved
Report
Copy
Resolved

I have received a speed post about the lucky draw.. as they mentioned it was the 10th anniversary of shopclues.. on this occasion they have randomly selected few customers.. They asked us to redeem by scratching the coupon.
I want to file a complaint against this fraud notices.
Aug 9, 2021
Complaint marked as Resolved 
ShopClues.com customer support has been notified about the posted complaint.
Verified Support
Mar 06, 2021
ShopClues.com Customer Care's response
Dear Sowjanya,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    H
    Haiderk786
    from Jodhpur, Rajasthan
    Mar 2, 2021
    Report
    Copy

    On February 22, on the ShopClues shopping site, I was looking for mobile __, but accidentally transferred Rs 565 from Paytm to ShopClues ___ Please send me my money back refund

    My mobile number - [protected]

    My email id - [protected]@gmail.com

    My upi id :- [protected]@upi
    ShopClues.com customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Shivgupta218
      from Noida, Uttar Pradesh
      Feb 28, 2021
      Report
      Copy

      I have ordered a nokia phone with order id[protected] from shopclues. The product which i received was not the same as was ordered. Also, the delivered product was of poor quality. I requested for refund for the same to shopclues. They initiated a return for the same. I handed over the product to their agent on 22nd feb as per their instruction. The agent did not gave any receipt for the same. I took a snap of number plate of motorcycle of the agent for record. Later i got the message that return failed due to quality check issue. Now they have closed the return request and refund too.

      I want my money back. Also, i want acknowledgement from shopclues that i have handed over the product to them.
      ShopClues.com customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        H
        Haiderk786
        from Jodhpur, Rajasthan
        Feb 26, 2021
        Resolved
        Report
        Copy
        Resolved

        22 February 2021 Shoplcues pvt ltd deducted 565 rupees from my account ___
        I tried to order a mobile from shopclues and My [protected] mobile nmbr and [protected]@gmail.com is registered on ShopClues__My number is not registered with the bank__so I paid from another paytm upi number

        [protected]@paytm

        Due to which my payment was not successful ___ and my Rs 565 was transferred to ShopClues. Private Limited__

        After that neither the mobile order nor the money was returned

        My bank account number is - [protected]

        My paytm upi id: - [protected]@paytm

        I am sending you the screenshot of money transfer below

        Please refund me my money back at [protected]@paytm
        Feb 26, 2021
        Complaint marked as Resolved 
        My mobile number :- 8005844988 My email :- [email protected] My paytm upi:- 7877057362@paytm
        ShopClues.com customer support has been notified about the posted complaint.
        Verified Support
        Mar 01, 2021
        ShopClues.com Customer Care's response
        Dear Haider,

        Greetings from ShopClues.com

        Our sincere apologies for the delay that happened in resolving your concern.

        We have shared the information with our Support Team and they shall be connecting with you within next 48 hours for further proceedings.

        Requesting your patience here.

        Best Regards,
        Team ShopClues
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          V
          vikashchaudhary311
          Feb 25, 2021
          Report
          Copy

          I was order android cable but i received wrong products.. which is apple cable ... nobody solve my issue ... and they send me a mail that we investigate your complaint and we found your got se
          al pack and quality check product... but i got wrong product so i was contacted with merchant and they said no body will call me from ShopClues and i am not receiving any mail .. they told me i am ready for replacement after ShopClues approval.. that means .. ShopClues making us fools.. they have disgusting service...
          ShopClues.com customer support has been notified about the posted complaint.
          Feb 26, 2021
          Updated by vikashchaudhary311
          still no body contact me..
          Verified Support
          Feb 27, 2021
          ShopClues.com Customer Care's response
          Dear Vikash,

          Greetings from ShopClues.com

          We would like to begin by apologizing for the inconvenience this may have caused you.

          Please share your order details to enable us to check and resolve this at the earliest.

          Best Regards,
          Team ShopClues
          Mar 03, 2021
          Updated by vikashchaudhary311
          issue has been resolved... now .
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            N
            naveens12390
            from Mumbai, Maharashtra
            Feb 25, 2021
            Resolved
            Report
            Copy
            Resolved

            Incident Date: 25/02/2021
            Scam people contact Number: [protected], [protected]

            Few days back my friend bought power Bank in shopclues.com, Today he got a message in whats app claiming he won Tata Safari car on 9 th anniversary luck draw which is values more than 13 lacks and if he pays 1 % of the total value towards TDS ie 13k Appox they can proceed the Registration. These Scam ### are not new, We can ignore them or report them. But I am concerned how ShopClues are running their business. Scammer got My Friends
            Name, Number, Address, Region, Previous purchase product, Previous purchase transaction value etc. Which are highly sensitive data in nature. How come scammer got hands in to that, I doubt May be Shop clues is running this scam business. When i search about this scam there are various people complained this from May 2020 still there is no necessary steps to taken to prevent this from shopclues end. People need to think before buying anything from shopclues and becoming the prawn to the scammers.
            Aug 6, 2021
            Complaint marked as Resolved 
            ShopClues.com customer support has been notified about the posted complaint.
            Verified Support
            Feb 27, 2021
            ShopClues.com Customer Care's response
            Dear Naveen,

            Greetings from ShopClues.com

            Our sincere apologies for the trouble you were put through.

            Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

            Your patience in this unfortunate matter will be highly appreciated.

            Best Regards,
            Team ShopClues
            Helpful
            29 other people found this review helpful
            29 found this helpful
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              H
              Haiderk786
              from Jodhpur, Rajasthan
              Feb 24, 2021
              Resolved
              Report
              Copy
              Resolved

              On 22 February 2021, I tried to order a gfive keypad mobile for which I transferred Rs.565 to ShopClues Network Private Limited from Paytm UPI [protected]@paytm ___But my product was neither ordered nor refunded.

              My a/c no:- [protected]
              My paytm upi :- [protected]@paytm

              My ShopClues email id :- [protected]@gmail.com

              My ShopClues m no:- [protected]
              Aug 8, 2021
              Complaint marked as Resolved 
              ShopClues.com customer support has been notified about the posted complaint.
              Verified Support
              Feb 27, 2021
              ShopClues.com Customer Care's response
              Dear Haider,

              Greetings from ShopClues.com

              We would like to begin by apologizing for the inconvenience this may have caused you.

              Please share your order details to enable us to check and resolve this at the earliest.

              Best Regards,
              Team ShopClues
              Feb 28, 2021
              Updated by Haiderk786
              Order no :[protected]

              Transaction no :[protected]

              I am sending you photo of order no and bank transaction history

              My mobile no:- [protected]

              Verified Support
              Mar 06, 2021
              ShopClues.com Customer Care's response
              Dear Haider,

              Greetings from ShopClues.com

              Our sincere apologies for the trouble you were put through.

              We do understand the inconvenience you have faced. Since the payment has not reached to us due to payment failure, hence the order has not been processed.

              Payment failure can happen due to multiple reasons including technical issues. As an amount of Rs. 565 has been deducted from your account, it will be auto-reversed. You will have to coordinate with your respective bank, if the same doesn't reflect in your account.

              We believe that you wanted to buy the product of your choice, hence we request you to place a fresh order by referring http://www.shopclues.com/.

              Best Regards,
              Team ShopClues
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                D
                Devendra00jain
                Feb 22, 2021
                Report
                Copy

                Mera payment 16th February 2021 se refund ke liye process kr rkha he lekin abhi tak refund received nahi hua he..itni cheap service he😕next time ShopClues se koi order na to krunga or na mere frds circle me krne dunga agar mera payment aaj ki date m mujhe nahi mila to
                ShopClues.com customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  M
                  Moota Sukruthi
                  Feb 20, 2021
                  Report
                  Copy

                  I received a post today from ShopClues saying that I was one of the winner in their lucky draw contest
                  I also received a scratch card .
                  Is this real or fake?
                  ShopClues.com customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Arshad778
                    Feb 20, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    I had received a call from ShopClues team about a lucky draw contest on the eve of 10 th anniversary.she told that I had won a Hyundai creta car worth 9, 50, 000INR.And she told me to credit 1 percent of gift amount i.e.9500 to their account named ShopClues pvt.ltd .a/c no. [protected] IFSC.SBIN000132. I received a call from [protected].I want to know this is real or fake🤥.if it's fake, request you to take necessary action
                    Aug 12, 2021
                    Complaint marked as Resolved 
                    ShopClues.com customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 20, 2021
                    ShopClues.com Customer Care's response
                    Dear Arshad,

                    Greetings from ShopClues.com

                    Our sincere apologies for the trouble you were put through.

                    Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

                    Your patience in this unfortunate matter will be highly appreciated.

                    Best Regards,
                    Team ShopClues
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      annahit
                      Feb 20, 2021
                      Report
                      Copy

                      I need to delete my Shopclues account and my information from their database. But there seems to be no way to do this.
                      ShopClues.com customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        9
                        9865784495
                        Feb 19, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: SF.NO 88 / D.NO 2-301, Kaniyampoondi, Vanjipalayam, Tirupur-641663
                        Website: ShopClues.com

                        My order number[protected]

                        We have ordered Plant House Live Red Peace Lily Plant With Pot but received wrong plant by 19th February 2021.

                        Attached received wrong plant image for your review.

                        This is first time I purchased at shop clues and I am not happy this happen.

                        kindly check and confirm and awaiting your response.
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        ShopClues.com customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 20, 2021
                        ShopClues.com Customer Care's response
                        Dear Customer,

                        Greetings from ShopClues.com

                        Our sincere apologies for the delay that happened in resolving your concern.

                        We would like to inform you that the return request against Order ID[protected] for Plant House Live Red Peace Lily Plant With Pot - Decorative Plant has been approved and refund of Rs. 199.00 has been initiated into Clues Bucks. You can expect the next update from us by 24th Feb, 2021.

                        Kindly note that the pickup may be attempted within 10 days from the date of return request approval. In case it doesn't happen within the stipulated time, you may use/dispose the product as per your convenience.

                        Best Regards,
                        Team ShopClues
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          T
                          Tanya Charupa
                          Feb 19, 2021
                          Report
                          Copy

                          Address: Near Boutique

                          I order a dress and its delivered in 15 January now its really disappointed that when i contact or complaint any thing shopclues doesnt call me back or send me any message i want my money back i was complainting too much please return my product and give my money, ur complaint number not connected so its really bad to contact you.
                          ShopClues.com customer support has been notified about the posted complaint.
                          Feb 19, 2021
                          Updated by Tanya Charupa
                          My order number is[protected]
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            Rushikesh Uttam Shinde
                            Feb 18, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: Clues Network Pvt. Ltd. Building No. 112, Sector – 44, Gurgaon, 122001, Haryana, India
                            Website: www.shopclues.com

                            Date:[protected]
                            Order ID:[protected]

                            I had ordered iPhone X 3GB and 64GB priced at Rs.29, 449/- + Rs. 49 shipping charges and I got Rs.1650 discount on it. I paid Rs. 27, 848/- for the order.
                            Seller marked product quality as excellent but I received the defective product as there was a problem in display, backglass and battery, battery was depleting in 2 hrs. only and backglass has many scratches and white dots as shown in images, also one speaker was not working so I returned the product to them. The return was approved by them and pickup was completed on[protected].
                            They are now showing on site as return is completed and refund status reject - customer confirmation and they are not giving the refund money. They are also not replying to my mails.
                            They have also picked up the order and now they are also rejecting the refund. As the refund amount is very so high and I returned the roduct kindly resolve this problem as soon as possible.
                            Mar 2, 2021
                            Complaint marked as Resolved 
                            ShopClues.com customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 20, 2021
                            ShopClues.com Customer Care's response
                            Dear Rushikesh,

                            Greetings from ShopClues.com

                            We understand the inconvenience you have faced and we apologize for the same. We have forwarded the request to our billing department to process the refund. You can expect the next update from us by 23rd Feb, 2021.

                            Requesting your patience here.

                            Best Regards,
                            Team ShopClues
                            Feb 20, 2021
                            Updated by Rushikesh Uttam Shinde
                            Sure! Waiting for next update till 23 feb
                            Feb 24, 2021
                            Updated by Rushikesh Uttam Shinde
                            Still no update it's 24th of feb... Please resolve the issue at the earliest as amount is very high.
                            Verified Support
                            Feb 24, 2021
                            ShopClues.com Customer Care's response
                            Dear Rushikesh,

                            Greetings from ShopClues.com

                            Our sincere apologies for the delay that happened in resolving your concern.

                            We checked and found that your refund of Rs 27848.00 has been initiated into your original payment mode. The same will get pocessed within 48 hours. You will be notifed via Email/SMS once refund is credited into your account. Kindly wait till shared timeline.

                            Requesting your patience here.

                            Best Regards,
                            Team ShopClues
                            Feb 26, 2021
                            Updated by Rushikesh Uttam Shinde
                            I've not received any refund till date. Kindly share the status of the refund.
                            Feb 26, 2021
                            Updated by Rushikesh Uttam Shinde
                            Kindly refund the amount in the Bank account that I've added to my profile. Kindly transfer the cluebucks to the bank account added.
                            Verified Support
                            Feb 27, 2021
                            ShopClues.com Customer Care's response
                            Dear Rushikesh,

                            Greetings from ShopClues.com

                            Our sincere apologies for the delay that happened in resolving your concern.

                            We checked and found that your refund of Rs 27848.00 has been initiated into your original payment mode. The same will get pocessed as soon as possible. You will be notifed via Email/SMS once refund is credited into your account. Kindly wait till shared timeline.

                            Requesting your patience here.

                            Best Regards,
                            Team ShopClues
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              M
                              Mrs Ayesha
                              from Bengaluru, Karnataka
                              Feb 17, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              Hi Team,

                              Since yesterday I'm receiving a calls from Mr. Sanjay and he have shared me his Employee ID, Aadhar card copy, DL. And he wants me to pay 7, 400/- and they will deliver the car worth 14 lakhs within 48hours, they forced me to make the payment while I was on call, and I have made for 1, 000/-

                              I received one contact number in Shopclues lucky draw contest where that person wants me to transfer 6, 500/- so that he can transfer the amount to my account.

                              I've been trying to reach the customer care but the announcement is only about the products and there is no option to speak with customer care, if that's the case we can track through website only na.

                              Kindly help me out with this.
                              Aug 8, 2021
                              Complaint marked as Resolved 
                              ShopClues.com customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 18, 2021
                              ShopClues.com Customer Care's response
                              Dear Ayesha,

                              Greetings from ShopClues.com

                              Our sincere apologies for the trouble you were put through.

                              Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

                              Your patience in this unfortunate matter will be highly appreciated.

                              Best Regards,
                              Team ShopClues
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Sanjeev Kumar4948
                                Feb 16, 2021
                                Report
                                Copy

                                Main ek shoes order kiya tha jo big size hai to main replacement karna chahta hi par bha par return ka option nahin as Raha

                                Mera contact number hai[protected] is number per call ki jaaye
                                ShopClues.com customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Sierra Delta
                                  Feb 14, 2021
                                  Report
                                  Copy

                                  I wanted to delete my shopclues account as its a very useless unethical ecom site, but to my surprise they have-not helped me to delete my account. while in their website they haven't giving me option a delete my account. very poor service quality.
                                  ShopClues.com customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    H
                                    HYDER BAGWAN
                                    from Noida, Uttar Pradesh
                                    Feb 11, 2021
                                    Report
                                    Copy

                                    Address: Kurundwad Tal: shirol Dist Kolhapur State: Maharashtra
                                    Website: shopclues

                                    My product has not delivered at our place
                                    ShopClues.com customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      sanchit28
                                      from Mumbai, Maharashtra
                                      Feb 10, 2021
                                      Report
                                      Copy

                                      Address: Contact Us Headquarters & Registered Office Clues Network Pvt. Ltd. Building No. 112, Sector – 44, Gurgaon, 122001, Haryana, India
                                      Website: www.shopclues.com

                                      Order Number:[protected]
                                      I ordered a Portronics product(Order Number:[protected] via Shopclues. But firstly they delivered a wrong product with late delivered and when I applied for return(product in 10 days return policy) they denied. After so many requests they accepted and accept the return. Same day the product returned (delivered) to the merchant. And now its 15 days around but I did not get the refund in account. So I again raised some requests but every time they showed processed or processing your request. Finally they gave me a date 08/01/2021 for refund but today is 10/01/2021 and I didn't get refund yet.
                                      ShopClues.com customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        A
                                        Ajumaury
                                        from Nagpur, Maharashtra
                                        Feb 10, 2021
                                        Report
                                        Copy

                                        I have call from ur shopclues agent dayashankar mishra he was telling that u are the winner of our lucky draw and etc ...so i want to confirm is these true or fraud
                                        ShopClues.com customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit