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ShopClues.com Complaints & Reviews

1.3
Updated: Nov 28, 2025
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ShopClues.com reviews & complaints page 17

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H
Haiderk786
from Jodhpur, Rajasthan
Mar 2, 2021
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On February 22, on the ShopClues shopping site, I was looking for mobile __, but accidentally transferred Rs 565 from Paytm to ShopClues ___ Please send me my money back refund

My mobile number - [protected]

My email id - [protected]@gmail.com

My upi id :- [protected]@upi
ShopClues.com customer support has been notified about the posted complaint.
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    Shivgupta218
    from Noida, Uttar Pradesh
    Feb 28, 2021
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    I have ordered a nokia phone with order id[protected] from shopclues. The product which i received was not the same as was ordered. Also, the delivered product was of poor quality. I requested for refund for the same to shopclues. They initiated a return for the same. I handed over the product to their agent on 22nd feb as per their instruction. The agent did not gave any receipt for the same. I took a snap of number plate of motorcycle of the agent for record. Later i got the message that return failed due to quality check issue. Now they have closed the return request and refund too.

    I want my money back. Also, i want acknowledgement from shopclues that i have handed over the product to them.
    ShopClues.com customer support has been notified about the posted complaint.
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      H
      Haiderk786
      from Jodhpur, Rajasthan
      Feb 26, 2021
      Resolved
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      Resolved

      22 February 2021 Shoplcues pvt ltd deducted 565 rupees from my account ___
      I tried to order a mobile from shopclues and My [protected] mobile nmbr and [protected]@gmail.com is registered on ShopClues__My number is not registered with the bank__so I paid from another paytm upi number

      [protected]@paytm

      Due to which my payment was not successful ___ and my Rs 565 was transferred to ShopClues. Private Limited__

      After that neither the mobile order nor the money was returned

      My bank account number is - [protected]

      My paytm upi id: - [protected]@paytm

      I am sending you the screenshot of money transfer below

      Please refund me my money back at [protected]@paytm
      Feb 26, 2021
      Complaint marked as Resolved 
      My mobile number :- 8005844988 My email :- [email protected] My paytm upi:- 7877057362@paytm
      ShopClues.com customer support has been notified about the posted complaint.
      Verified Support
      Mar 01, 2021
      ShopClues.com Customer Care's response
      Dear Haider,

      Greetings from ShopClues.com

      Our sincere apologies for the delay that happened in resolving your concern.

      We have shared the information with our Support Team and they shall be connecting with you within next 48 hours for further proceedings.

      Requesting your patience here.

      Best Regards,
      Team ShopClues
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        V
        vikashchaudhary311
        Feb 25, 2021
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        I was order android cable but i received wrong products.. which is apple cable ... nobody solve my issue ... and they send me a mail that we investigate your complaint and we found your got se
        al pack and quality check product... but i got wrong product so i was contacted with merchant and they said no body will call me from ShopClues and i am not receiving any mail .. they told me i am ready for replacement after ShopClues approval.. that means .. ShopClues making us fools.. they have disgusting service...
        ShopClues.com customer support has been notified about the posted complaint.
        Feb 26, 2021
        Updated by vikashchaudhary311
        still no body contact me..
        Verified Support
        Feb 27, 2021
        ShopClues.com Customer Care's response
        Dear Vikash,

        Greetings from ShopClues.com

        We would like to begin by apologizing for the inconvenience this may have caused you.

        Please share your order details to enable us to check and resolve this at the earliest.

        Best Regards,
        Team ShopClues
        Mar 03, 2021
        Updated by vikashchaudhary311
        issue has been resolved... now .
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          N
          naveens12390
          from Mumbai, Maharashtra
          Feb 25, 2021
          Resolved
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          Resolved

          ShopClues.com 9th anniversary lucky draw scam

          Incident Date: 25/02/2021
          Scam people contact Number: [protected], [protected]

          Few days back my friend bought power Bank in shopclues.com, Today he got a message in whats app claiming he won Tata Safari car on 9 th anniversary luck draw which is values more than 13 lacks and if he pays 1 % of the total value towards TDS ie 13k Appox they can proceed the Registration. These Scam ### are not new, We can ignore them or report...
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          H
          Haiderk786
          from Jodhpur, Rajasthan
          Feb 24, 2021
          Resolved
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          Resolved

          On 22 February 2021, I tried to order a gfive keypad mobile for which I transferred Rs.565 to ShopClues Network Private Limited from Paytm UPI [protected]@paytm ___But my product was neither ordered nor refunded.

          My a/c no:- [protected]
          My paytm upi :- [protected]@paytm

          My ShopClues email id :- [protected]@gmail.com

          My ShopClues m no:- [protected]
          Aug 8, 2021
          Complaint marked as Resolved 
          ShopClues.com customer support has been notified about the posted complaint.
          Verified Support
          Feb 27, 2021
          ShopClues.com Customer Care's response
          Dear Haider,

          Greetings from ShopClues.com

          We would like to begin by apologizing for the inconvenience this may have caused you.

          Please share your order details to enable us to check and resolve this at the earliest.

          Best Regards,
          Team ShopClues
          Feb 28, 2021
          Updated by Haiderk786
          Order no :[protected]

          Transaction no :[protected]

          I am sending you photo of order no and bank transaction history

          My mobile no:- [protected]

          Verified Support
          Mar 06, 2021
          ShopClues.com Customer Care's response
          Dear Haider,

          Greetings from ShopClues.com

          Our sincere apologies for the trouble you were put through.

          We do understand the inconvenience you have faced. Since the payment has not reached to us due to payment failure, hence the order has not been processed.

          Payment failure can happen due to multiple reasons including technical issues. As an amount of Rs. 565 has been deducted from your account, it will be auto-reversed. You will have to coordinate with your respective bank, if the same doesn't reflect in your account.

          We believe that you wanted to buy the product of your choice, hence we request you to place a fresh order by referring http://www.shopclues.com/.

          Best Regards,
          Team ShopClues
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            D
            Devendra00jain
            Feb 22, 2021
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            Mera payment 16th February 2021 se refund ke liye process kr rkha he lekin abhi tak refund received nahi hua he..itni cheap service he😕next time ShopClues se koi order na to krunga or na mere frds circle me krne dunga agar mera payment aaj ki date m mujhe nahi mila to
            ShopClues.com customer support has been notified about the posted complaint.
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              M
              Moota Sukruthi
              Feb 20, 2021
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              I received a post today from ShopClues saying that I was one of the winner in their lucky draw contest
              I also received a scratch card .
              Is this real or fake?
              ShopClues.com customer support has been notified about the posted complaint.
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                A
                Arshad778
                Feb 20, 2021
                Resolved
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                Resolved

                I had received a call from ShopClues team about a lucky draw contest on the eve of 10 th anniversary.she told that I had won a Hyundai creta car worth 9, 50, 000INR.And she told me to credit 1 percent of gift amount i.e.9500 to their account named ShopClues pvt.ltd .a/c no. [protected] IFSC.SBIN000132. I received a call from [protected].I want to know this is real or fake🤥.if it's fake, request you to take necessary action
                Aug 12, 2021
                Complaint marked as Resolved 
                ShopClues.com customer support has been notified about the posted complaint.
                Verified Support
                Feb 20, 2021
                ShopClues.com Customer Care's response
                Dear Arshad,

                Greetings from ShopClues.com

                Our sincere apologies for the trouble you were put through.

                Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

                Your patience in this unfortunate matter will be highly appreciated.

                Best Regards,
                Team ShopClues
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                  A
                  annahit
                  Feb 20, 2021
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                  I need to delete my Shopclues account and my information from their database. But there seems to be no way to do this.
                  ShopClues.com customer support has been notified about the posted complaint.
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                    9
                    9865784495
                    Feb 19, 2021
                    Resolved
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                    Resolved

                    Address: SF.NO 88 / D.NO 2-301, Kaniyampoondi, Vanjipalayam, Tirupur-641663
                    Website: ShopClues.com

                    My order number[protected]

                    We have ordered Plant House Live Red Peace Lily Plant With Pot but received wrong plant by 19th February 2021.

                    Attached received wrong plant image for your review.

                    This is first time I purchased at shop clues and I am not happy this happen.

                    kindly check and confirm and awaiting your response.
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    ShopClues.com customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 20, 2021
                    ShopClues.com Customer Care's response
                    Dear Customer,

                    Greetings from ShopClues.com

                    Our sincere apologies for the delay that happened in resolving your concern.

                    We would like to inform you that the return request against Order ID[protected] for Plant House Live Red Peace Lily Plant With Pot - Decorative Plant has been approved and refund of Rs. 199.00 has been initiated into Clues Bucks. You can expect the next update from us by 24th Feb, 2021.

                    Kindly note that the pickup may be attempted within 10 days from the date of return request approval. In case it doesn't happen within the stipulated time, you may use/dispose the product as per your convenience.

                    Best Regards,
                    Team ShopClues
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                      T
                      Tanya Charupa
                      Feb 19, 2021
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                      Address: Near Boutique

                      I order a dress and its delivered in 15 January now its really disappointed that when i contact or complaint any thing shopclues doesnt call me back or send me any message i want my money back i was complainting too much please return my product and give my money, ur complaint number not connected so its really bad to contact you.
                      ShopClues.com customer support has been notified about the posted complaint.
                      Feb 19, 2021
                      Updated by Tanya Charupa
                      My order number is[protected]
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                        R
                        Rushikesh Uttam Shinde
                        Feb 18, 2021
                        Resolved
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                        Resolved

                        Address: Clues Network Pvt. Ltd. Building No. 112, Sector – 44, Gurgaon, 122001, Haryana, India
                        Website: www.shopclues.com

                        Date:[protected]
                        Order ID:[protected]

                        I had ordered iPhone X 3GB and 64GB priced at Rs.29, 449/- + Rs. 49 shipping charges and I got Rs.1650 discount on it. I paid Rs. 27, 848/- for the order.
                        Seller marked product quality as excellent but I received the defective product as there was a problem in display, backglass and battery, battery was depleting in 2 hrs. only and backglass has many scratches and white dots as shown in images, also one speaker was not working so I returned the product to them. The return was approved by them and pickup was completed on[protected].
                        They are now showing on site as return is completed and refund status reject - customer confirmation and they are not giving the refund money. They are also not replying to my mails.
                        They have also picked up the order and now they are also rejecting the refund. As the refund amount is very so high and I returned the roduct kindly resolve this problem as soon as possible.
                        Mar 2, 2021
                        Complaint marked as Resolved 
                        ShopClues.com customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 20, 2021
                        ShopClues.com Customer Care's response
                        Dear Rushikesh,

                        Greetings from ShopClues.com

                        We understand the inconvenience you have faced and we apologize for the same. We have forwarded the request to our billing department to process the refund. You can expect the next update from us by 23rd Feb, 2021.

                        Requesting your patience here.

                        Best Regards,
                        Team ShopClues
                        Feb 20, 2021
                        Updated by Rushikesh Uttam Shinde
                        Sure! Waiting for next update till 23 feb
                        Feb 24, 2021
                        Updated by Rushikesh Uttam Shinde
                        Still no update it's 24th of feb... Please resolve the issue at the earliest as amount is very high.
                        Verified Support
                        Feb 24, 2021
                        ShopClues.com Customer Care's response
                        Dear Rushikesh,

                        Greetings from ShopClues.com

                        Our sincere apologies for the delay that happened in resolving your concern.

                        We checked and found that your refund of Rs 27848.00 has been initiated into your original payment mode. The same will get pocessed within 48 hours. You will be notifed via Email/SMS once refund is credited into your account. Kindly wait till shared timeline.

                        Requesting your patience here.

                        Best Regards,
                        Team ShopClues
                        Feb 26, 2021
                        Updated by Rushikesh Uttam Shinde
                        I've not received any refund till date. Kindly share the status of the refund.
                        Feb 26, 2021
                        Updated by Rushikesh Uttam Shinde
                        Kindly refund the amount in the Bank account that I've added to my profile. Kindly transfer the cluebucks to the bank account added.
                        Verified Support
                        Feb 27, 2021
                        ShopClues.com Customer Care's response
                        Dear Rushikesh,

                        Greetings from ShopClues.com

                        Our sincere apologies for the delay that happened in resolving your concern.

                        We checked and found that your refund of Rs 27848.00 has been initiated into your original payment mode. The same will get pocessed as soon as possible. You will be notifed via Email/SMS once refund is credited into your account. Kindly wait till shared timeline.

                        Requesting your patience here.

                        Best Regards,
                        Team ShopClues
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                          M
                          Mrs Ayesha
                          from Bengaluru, Karnataka
                          Feb 17, 2021
                          Resolved
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                          Resolved

                          Hi Team,

                          Since yesterday I'm receiving a calls from Mr. Sanjay and he have shared me his Employee ID, Aadhar card copy, DL. And he wants me to pay 7, 400/- and they will deliver the car worth 14 lakhs within 48hours, they forced me to make the payment while I was on call, and I have made for 1, 000/-

                          I received one contact number in Shopclues lucky draw contest where that person wants me to transfer 6, 500/- so that he can transfer the amount to my account.

                          I've been trying to reach the customer care but the announcement is only about the products and there is no option to speak with customer care, if that's the case we can track through website only na.

                          Kindly help me out with this.
                          Aug 8, 2021
                          Complaint marked as Resolved 
                          ShopClues.com customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 18, 2021
                          ShopClues.com Customer Care's response
                          Dear Ayesha,

                          Greetings from ShopClues.com

                          Our sincere apologies for the trouble you were put through.

                          Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

                          Your patience in this unfortunate matter will be highly appreciated.

                          Best Regards,
                          Team ShopClues
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                            S
                            Sanjeev Kumar4948
                            Feb 16, 2021
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                            Main ek shoes order kiya tha jo big size hai to main replacement karna chahta hi par bha par return ka option nahin as Raha

                            Mera contact number hai[protected] is number per call ki jaaye
                            ShopClues.com customer support has been notified about the posted complaint.
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                              Sierra Delta
                              Feb 14, 2021
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                              I wanted to delete my shopclues account as its a very useless unethical ecom site, but to my surprise they have-not helped me to delete my account. while in their website they haven't giving me option a delete my account. very poor service quality.
                              ShopClues.com customer support has been notified about the posted complaint.
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                                H
                                HYDER BAGWAN
                                from Noida, Uttar Pradesh
                                Feb 11, 2021
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                                Address: Kurundwad Tal: shirol Dist Kolhapur State: Maharashtra
                                Website: shopclues

                                My product has not delivered at our place
                                ShopClues.com customer support has been notified about the posted complaint.
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                                  sanchit28
                                  from Mumbai, Maharashtra
                                  Feb 10, 2021
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                                  Address: Contact Us Headquarters & Registered Office Clues Network Pvt. Ltd. Building No. 112, Sector – 44, Gurgaon, 122001, Haryana, India
                                  Website: www.shopclues.com

                                  Order Number:[protected]
                                  I ordered a Portronics product(Order Number:[protected] via Shopclues. But firstly they delivered a wrong product with late delivered and when I applied for return(product in 10 days return policy) they denied. After so many requests they accepted and accept the return. Same day the product returned (delivered) to the merchant. And now its 15 days around but I did not get the refund in account. So I again raised some requests but every time they showed processed or processing your request. Finally they gave me a date 08/01/2021 for refund but today is 10/01/2021 and I didn't get refund yet.
                                  ShopClues.com customer support has been notified about the posted complaint.
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                                    Ajumaury
                                    from Nagpur, Maharashtra
                                    Feb 10, 2021
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                                    I have call from ur shopclues agent dayashankar mishra he was telling that u are the winner of our lucky draw and etc ...so i want to confirm is these true or fraud
                                    ShopClues.com customer support has been notified about the posted complaint.
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                                      Preejisha
                                      Feb 9, 2021
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                                      I had ordered a saree through shopclues and the payment was done online..on checking status...it's written that the product was already delivered. But haven't received it yet. Please help me to find a solution for it!
                                      I am enclosing with pictures for your kind perusal.
                                      ShopClues.com customer support has been notified about the posted complaint.
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