ShopClues.com Complaints & Reviews

I had placed order to shoclues .com on 12th May 2015 but due to delay in shipment i cancelled it and applied for refund, Shopclues is telling till date they have refunded my amount Rs. 1936/- but there is no refund amount in my account . I already shared my bank statement of May Month also confirmed from bank . From 20th May they are only saying we are doing work on this case but till no any positive response . I had done lots of calls and emails but same answer, we are working on the same . pl wait pl wait. Now One month passed, Now I want my money with Interest also my telephone call bills. Its v v v bad service. Pl do the needful for me, Bhushan Pawar [protected]

I have ordered a designer saree from your website on 15 may 2015 which i received on 26 may 2015 which was defective, refund request was given on call at 29 may 2015 where i was told it will be refunded within next 48 hours but after 4 days when i enquired about the status i was told your complaint status is closed because you were not available on 8 june at your home which is not true so i called back on 11 june 2015 so i was told again to wait for next 48 hours but the resolution was same after 48 hour so i called on 17 june 2015 and was again told to wait for next 48 hours but resolution is still same. I want this refund at the earliest or else i will have to complaint to consumer forum after two days.

Order no. : 51661139
Complaint no. : 1437285 & 3083250.

I have ordered a product on 10th Jun and it was supposed to be delivered on 18th June. No update yet and today is 20th June. If I didnt get the product by today, I will go ahead and cancel the order. Order No: 56059361 Tracking No: 102151, Tracking no also showing not found.

mera order no. 38456529 dt.18/02/2015 ko order kiya tha dt.24/02/2015 ko muje delivery mili thi delivery me muje damage pics mila he. jis din muje delivery mili thi usi din hamne customer care me phone se inform kiya tha last 4 request no. & date date request no. support team 28/05/[protected] akash 22/05/[protected] kishor 05/05/[protected] pramod 30/04/[protected] shrishti in sabhi ko hamne kaha ki muje damage pics mila he, aap vapas mangvalo, muje naya pic nahi do to chalega aur refund nahi milega to chalega yaha tak ki hamne kaha ki consumer court case dakhal karuga javab me mila :-- hamko 2 din ya 48 hrs. ka time do yah meri last complaint he abhi muje naya pic do ya refund do varna consumer court me case dakhal karuga regard hemant mungal mo- [protected] email [protected]@yahoo.com

I have ordered a product 1 week back and it was supposed to be delivered on 19th June. No update yet and today is 20th June. If I didnt get the product by today, I will go ahead and cancel the order. Order No: 56204017 Tracking No:[protected]

i bought K& total security antivirus from shopclues.com on 11 may 15 & my Order no. 50819373. but till now the product is not delivered to me but shopclues as well the courier service BLUE DART shows the delivery on 18 may 2015. i make complaint to shopclues.com & customer support 11 times or more but there is no positive response. product cost approx 399 & i spend money on call approx 200. i want my money back & want to file a case against shopclues.com for fraud.

Hi, I have purchased a combo pack of three polo T-Shirt brand TSX Exquisite Cotton Blend, Against the order no.56182177 on dated 11/06/2015 Price amount Rs.499/- paid by SBI credit card. I have received the product on 16/06/2015 but color was different while I have selected Pink, green and Black but received Yellow, Blue and Light Blue . When I talked with customer service they advise me for filing the complaint online . On 17th June I have raised a complaint but till date I have not received any feedback from Shopclues. Now I do not want to keep these different color T-Shirt so pls reimburse the amount in my account. Thanks Dheeresh kumar

I have ordered on 6th may 2015 a combined order of Zebronics Micro Drum 2.1 Multimedia Speaker with Order No.[protected], I have paid for this products via net banking. Status of this products showing on your website: - Zebronics Micro Drum 2.1 Multimedia Speaker (QTY:1) - Undelivered - Returning to Origin After few email conversation, shopclues emailed me "We want to inform you that your Order Number: 49817913 has been refunded." and on the website shopclues showing my status "Return Complete"... while no money i have got yet for Zebronics Micro Drum 2.1 Multimedia Speaker (QTY:1). I want to my money back as soon as possible, please take a proper action against shopclues as this is a matter of trust on online shops we build... I have attached my order status as a proof... please see.

I ordered a product from their site and they confirmed my order.But the very next day they sent an email stating that the information provided about the product by them was wrong. If they can't fulfill what they have committed they don't have any right to commit such commitment and to deceive a customer. Henceforth I want a fair judgement regarding this matter.What should I do. Please suggest.

i have order the SanDisk Ultra16GB MicroSDHC Cards at 22 May 2014 but not yet delivered to me near about 1 month i am waiting for the product, once i check the delivery status i was shocked that the product is delivered today. But i have not yet received. This order is shipped via E-Parcel. The tracking number for this shipment is EP2347101. i am unable to check the order details, it shows no records found. tracking number provided by ShopClues is fake shipment. I did not expect this much of worst service in shopclues.com. i have purchased many products but this i very much dissatisfied of Your service, please deliver the product as soon as possible I am still waiting.

ORDER NO:56147473 DELIVERY DATE :[protected], I RECIVED DOUBLE BED SHEET DAMAGE & DIFFERENT COLOUR FROM WHICH I ORDERED .SO PLEASE TAKE RETURN OF DOBLE BED SHEET AND GIVE MY BACK .PLS PROCESS MY REQUEST IMMEDIEATLY.And I want my money to be credited inin my bank account

I had bought a punching bag from shop clues and found that it was too small for me.So i put the return request by refund action.After a day or two they declined my request.so i want your help.I hope you will understand me problem and help me return this punching bag. Order no[protected]

dear sir. mai roomie taj hu aur amarwara se belong karta hu maine shopclues par ek item purchase kiya jiska order number hai 53933963 iski payment bhi maine online kar chuka hu lekin aaj 20 din ho chuke h mujhe mera item delivered nhi hua ab tak company ko mai 10 baar phone lga chuka hu wo log har baar request ko forward kar rahe h kehke phone taal dete h mera track id h C[protected] madhurprime.com k threw mera product aa raha h lekin 20 din ho chuke h aur ab tak kuch nhi hua

Sir my order id is 56014369 i have ordered jeans price rs 990 but they delivered me totally different product now i have asked for refund on the same day when it was delivered but merchant rejected return and shopclues didnt take any action against merchant plz refund my money

Applicant :- Nilesh Nandkishor Yadav Dear Sir, I had booked one no.induction cook top of pigeon make on 12.06.2015 at 11.00 pm. This product order no.is 56356831 and product value is Rs.1128.This Pigeon make induction cook top is received on 18/06/2015 at 1:23 pm. through Aramex courier . It was shocked to find the appliance not started after power on by pressing ON/OFF switch. I am regular customer of Shop Clues & I am confident that a reputed concern like that of yours can ill afford to lose your reputation. So please replace this faulty induction cook top at the earliest. Product details :- Qty Price Pigeon Rapido Cute Induction Cook Top 01 Rs. 1128.0 Order No. 56356831 My Add:- NIlesh N.Yadav C/O:- Dilip Nishankar, House No.300, near zila parishad primary school, ganesh nager, borgaon ( meghe) Taluka, District :- Wardha -442001( Maharashtra )

We have ordered one Matrix deep smoothing shampoo, Conditioner and serum. with order ID # 49942945 on 7th May 2015. And we was received the packet on 12th May 2015 and when we opened the packet found the product is different from which we have been ordered online, Also there is only two small bottle and serum is missing from packet. We have raised the complaint to shopclues customer care on[protected] as per agent the missing serum they will be delivered by next day but unfortunately it was not delivered after such a long time. so we have requested to shopclues to refund our money on 10th June 2015 but after that there is no appropriate action from shopclues. When we again call to shopclues for follow up the agent told me they have processed the payment to our account but they don't have any update right now so he has raised the internal complaint with reference 3274905 with his team and it will take 48 hours to update the same.

I have ordered an Ac from Shopclues.com - Carrier 1.5 Ton 5 Star Superia Split Air Conditioner - order number is[protected] Code: 74482996. I have made the payment on 1st Jun 2015 and since last 1 week i am getting call from courier guy that they will deliver Ac today evening ... but everyday I am just waiting, , , and even after multiple calls to customer care at shopclues they have only one common reply that they will update in 48 hours, but again result is zero... this is very pathetic scenario where in even shopclues are not able to track the product or they have zero control over delivery.. they don't have even contact detail of the delivery people. I would like to lodge the complaint on this.

I m having a prob with shopclues.com, , , i had ordered a forster blue brown men formal stylish shoes and i received a black shoe at the date of 18th june 2015. i want to return this black shoe and send my ordered pair, or else return my money back. bryan order number[protected]

Dear Sir, My order number was 52679711 Product Nova N-658 Foldable Hair Dryer 1000W Order Date 20 May 2015. Which has been delivered 5 june2015.Dated June 17, 2015, dryer has burst and not working. I sent a mail to shopClues regarding this Issue they sent a mail. "We regret for the inconvenience caused to you. Based on your concern, we would like to inform you that you have registered complaint after . days As per ShopClues Terms & Conditions, return request is accepted within 10 days of delivery which is already over. Hence, we would not be able to fulfill your request as per our return policy." I want to ask one thing to shop clues and the merchant, any electric Item/product has grantee/warranty for 10 days. I would like request to you, Kindly replace the Product as soon as possible bases. I would be very thankful to you.. Thanks & Regards Kawaljeet [protected]

I order V-Guard Vg-400 Stabilizer (QTY:1) on 23 May 2015 order no 53106833 paid amount Rs 1369, after complaining for shipment issues in this site shopclues.com arrange the hipment with Safe express courier with tracking number 82122420 but safe express replied me mention this is not a valid tracking number. This is serious issue shopclues.com heated me that they shipped the product but actual they do not do that. I already complain for that ticket no 3076755 and 3092977 but already 1 months passed no initiative was taken from shoplcues and my money was also not refunded. Please provide me the refund or arrange the shipment as soon as possible with valid tracking number. Akosha team please help my Mobile number was [protected].