ShopClues.com Complaints & Reviews

Dear Sir, My order number was 52679711 Product Nova N-658 Foldable Hair Dryer 1000W Order Date 20 May 2015. Which has been delivered 5 june2015.Dated June 17, 2015, dryer has burst and not working. I sent a mail to shopClues regarding this Issue they sent a mail. "We regret for the inconvenience caused to you. Based on your concern, we would like to inform you that you have registered complaint after . days As per ShopClues Terms & Conditions, return request is accepted within 10 days of delivery which is already over. Hence, we would not be able to fulfill your request as per our return policy." I want to ask one thing to shop clues and the merchant, any electric Item/product has grantee/warranty for 10 days. I would like request to you, Kindly replace the Product as soon as possible bases. I would be very thankful to you.. Thanks & Regards Kawaljeet [protected]

I order V-Guard Vg-400 Stabilizer (QTY:1) on 23 May 2015 order no 53106833 paid amount Rs 1369, after complaining for shipment issues in this site shopclues.com arrange the hipment with Safe express courier with tracking number 82122420 but safe express replied me mention this is not a valid tracking number. This is serious issue shopclues.com heated me that they shipped the product but actual they do not do that. I already complain for that ticket no 3076755 and 3092977 but already 1 months passed no initiative was taken from shoplcues and my money was also not refunded. Please provide me the refund or arrange the shipment as soon as possible with valid tracking number. Akosha team please help my Mobile number was [protected].

Hi Give Me reason for that. why cancelled my order and if not propper resone than i have claimed for your comapny this one is my second order and first order also automatic cancalled and this one also automated cancalled . give me reason propperly for this order other vise realy i am compain for that if stock is not available than why oreder stock and submit my order and confirm order

I had ordered product "Vantage Steel Mega Spin Magic Mop" on 25.05.2015 on SHOPCLUES.COM and made payment by NET Banking. Order No : 53782097 I have not received my ordered product till the present date(18.06.2015) I also informed the Shopclues team about this by mail and they assured me about the delivery within a week but did nothing, rather they changed the delivery status to "Delivered" and Order "Complete". I didn't get any reply mail with proof of delivery of the product from their side. Kindly take this matter and do the needful . * I am providing the necessary documents in the attachment

Dear Sir/Ma’am My Name is Kishore working as an Engineer in Tata Projects Limited Web Site: www.shopclues.com Order Number: 55327729 Ordered On: 06/06/15 Money Paid: 60270 Thru Net banking Received on: Not received till date Status Showed on Shopclues.com: Delivered On 6th June 2015 I have Ordered a LG Television from Shop Clues.com which is an online service and they were promised to deliver the product within 3 days from the date of Order which is not done till date. After 3 days I have called them and they told that “your order will be highlighted as a critical priority and the same is done by them” even then there is no delivery from M/s Shop clues After 3 days on 9th June 2015 again they told that there is a delay from their merchant and they were deliver the item by 15th June 2015 On 13th June 2015 Order status shown as dispatched and given a tracking number as showin below SHIPPING INFORMATION This order is shipped via Safeexpress. The tracking number for this shipment is 82123744. To track this package gotohttp://www.safexpress.com/support/trackur_shipment.aspx and enter the tracking number shown above. On 15th June 2015 also I have not received my item from shopclues.com After calling M/s Shopclues.com customer care they were claiming that they will contact with them about the product Today dated 17th June 2015 I called customer care and talked very seriously with them at 9:45A immediately they shown the order status as delivered which I am very surprised to see this and it is completely fraudulent act from shopuclues.com Again I called them they told they are discussing this issue with the Mechant Atlantic (as shown in the Website) Sold by : The Atlantic Location : New Delhi, Delhi Please help in this regards Kishore G [protected]

Order No: 54271471 I have been telling again and again that this product is not delivered to my Address, Kindly do needful, But I have been receiving emails stating that the courier company is saying the Product is delivered. Refer screen shot of the courier company status from ondot on 6-Jun-15 which shows intransit and also today it shows as OFD.

Dear sir, My order number is 44195537 and firstly, I have done payment 2339 rupees from my axis bank credit card and then I have done payment 6250 my MobiKwik wallet (https://www.mobikwik.com/), Transaction ID is CCACC1APP787. I am sending this transaction id snapshot, please find the attachment.then, Second I have done payment 6250 my Axis bank credit card. After that, this order is cancelled and refund is initiated on 2nd may 2015 but i received only 2339 rs. and 6250 rs. in my axis bank credit card. I don’t received 6250 rupees in my MobiKwik wallet (https://www.mobikwik.com/), because 6250 rupees Transaction done it twice firstly MobiKwik wallet (https://www.mobikwik.com/) and second my credit card. This company not refund my money. Please solve my problem ASAP and refund my money 6250 rupees in MobiKwik wallet (https://www.mobikwik.com/) urgent. It’s already take 75 days. shopclues id. - [protected]@yahoo.com mobile number- [protected] anyone suggest me what can i do ?

Product for male POLO Couple watch ( order no.[protected] is very poor. Male watch is not working for last 20-25 days. I have tried your no, for refund of product several times but got discoonected. I had presented this watch as a gift, but unfortunately it is not working at all. It is very shameful to me. Hope you will understand my situation and help me with the refund procudre. waiting for your response. aninda ([protected])

I had ordered an hand bag on april 17th but till june i did not received my product.I got a message immediately about my order a code no on my mobile but till now i did not received my product.I want to know about the reason what had happened after sending me a code number of that product.

order no:55943855 Product: Xiaomi Note 4g Mobile phone, Price: Rs.8399/- After opening the box, the phone is not working and not charging, As it seems manufacturing defect, please refund my amount. I am unable to upload the picture even with size of less than 1MB, So my request of refund is not proceeding further. No proper response received even 3-4 days after raising the complaint, no status updation. Please look into the issue and resolve it as soon as possible.

return id 1515347 Oder id 54807481 Buy deodorant and get a 10400 ma power bank FREE Sir power Bank Is Wrong duplicate Product It Is Poor Quality.It Is Not original.sir i request to refund My money i am not satisfied.my money is waist . pl refund full amount in bank.i need to process quick.take step for duplicate product .as soon return my account.

Order id[protected] I did order this product 22 days back. Since then it is not delivered to me nor I am able to track the progress of order. I mailed customers support daily since last 15 days to get help. But these people are not responding at all. I don't know why these people are not responding? Do they really have functional customer support or they just fooling people. Please cancel my order and refund my money if you are not able to fulfill the order...

Order No 56274581. I have ordered for Everpure 16 litre Unbreakable Non-Electric Water Purifier through shopclues but still I am waiting for my order to recd. I am following with track . But tracking result is as follows: What does status New Order - COD confirmation Pending mean? This is very much disappointing and I have suffer lot. Hence, I request you to kindly confirm my order and devlier my item immediately.

On May 29, 2015 7:03 AM, "satish kumar Thangavelu" wrote: Hi I havent recieved any cash refund to my account for the below order no as per ur mail intimation. I have paid the money of 229 Rs through net banking and from 15th may it is almost 2 Weeks over after your refund initiation process. Kindly look into it and send back my money as quivk as possible. Satish [protected] On May 18, 2015 8:11 PM, "ShopClues.com" wrote: To ensure delivery to your inbox, please add [protected]@shopclues.com to your address book. shopclues Lets Talk Dear thangavelu, We want to inform you that your Order Number: 51679077 has been refunded. Date Of Order:[protected]:14:57 Product(s): Amiraj Fruit & Vegetable Juicer The details of the refund are as below: Refund in your bank/Card: Rs. Refund of Clues Bucks: 0.00 Refund in Gift Certificate: Rs. 0.00 Refund of COD amount in Clues Bucks: Rs. 0.00 Total Refund Amount: Rs. The amount would reflect in your account within the below mentioned timeline. 7-9 business days for Debit Card 15 business days or in next billing statement for Credit card 4-5 business days for Net-banking For further assistance, kindly refer to www.shopclues.com/help We look forward to your shopping with us again! Best Regards, Customer Support Team ShopClues Team

Hi As this company is giving online services to shop I purchased one product after reading their all policies As per their policies they are delivering the products in 10 days however I did not get my item even though 24 days has been passed I did a lot of conversations with them escalated this case multiple times but they are not responding and talking in a very blunder way They are doing cheat and fraud as they are not ready to refund even not agree to deliver the item Kind request to take some genuine action against this brand. Order ID[protected]

Sir, I have booked prepaid order from shop clues, all the details is given below. Hi KOUSIK, Thank You for Shopping at ShopClues.com Your order 53730519 has been successfully delivered at the mentioned shipping address. Here're your Order Details: Order Date: 25 May 2015, 02:35 PM Nivea Deo Silver Protect Dynamic Power, 150ml. Code: 6327660 1 Rs.180 Rs.121 Rs.59 I have received mail regarding false delivery of the product. I have lodged complain against shop clues but they didnot take any action regarding this. It is froad company and I request you not to buy any thing from Shop clues. Kousik Chatterjee Raipur, Chhattisgarh

I m buying shoes on Shopclues.com order no 44770293. I received two pairs of shoes Out of these two pairs one pair of shoes is very bad, within one hour use, pasting of sole(Toe side)is removed. What we r doing ? please guide me, I want to replace this shoes. Thanks Kiran P.Amrutkar [protected]

I had ordered Surya Fan Suction Mosquito killer on 10th May 2015. This product was never delivered. I made so many calls to the company and wrote emails. They were not able to track the shipment. When I requested for a refund, the claimed that the product was delivered. They are not giving me any proof of delivery for this order. I would be starting a campaign for shopclues and tell everyone how good the service is.Order no. 50527779

I ordered rayban glasses through shopclues.com (order ID[protected]. Firstly they sent a broken product so I placed a replacement request along with images. They came back stating that they are not able to see the image through email only and closed the call without calling me. I requested to re-open the request which they reluctantly did but main story started after this. I finally sent them picture again. They accepted it and informed that they will get the product picked. for about 10 days there was no response from them. During this time, I called them and requested to arrange a call back. They said that they will it but there was never a call back. They finally got the product picked up after a month. Then there was no response for two weeks about when the product will be sent back. I again called and requested for call back multiple times for about 2 months but there was no call back. I kept several emails but they did not meet their SLA and missed response to my several emails. I made it clear that I want replacement and not refund. without responding to my emails, they refunded the money. i locked my money for about 3-4 months and I get my money back. Frustrating experience with shopclues and ultimately a big loss of my time and money in financial term. Support persons were pathetic and never offered help. Please help me bring this to shopclues higher management so they can stop cheating customers. I hope that people dont fall prey to such bogus companies.

date of order: may 28th 2015 date of receiving product: june 1st 2015 product ordered: mi3 powerbank(10400 mah)(rs.360/-) complaints:fake product got, not working return request has been filed for replacement or refund, but they are not responding