| Address: Kamrup Metropolitan, Assam |
I had placed an order (id:[protected] on Shopclues.com on 26th Feb, 2015 which was meant for a gift. On 28th Feb, they emailed me stating "We are sorry that the delivery of your order 39545053 has been delayed since the product is not available with the merchant". On 2nd March, they again emailed me, now stating "We want to inform you that your refund request has been initiated and Order Number: 39545053 has been initiated for refund as the item is not shippable to your address"! Please note, I sent no request for refund as they stated, and no apology was mentioned in their email. They took my money, kept it with them for 4 days and then they tell me "item is not shippable"!! In Amazon, Flipkart, etc., we can immediately check in the checkout page if the item is deliverable to some pincode and whether to proceed with the transaction. This tells me, at Shopclues, they decide if an item is deliverable to an address 4 days after receiving the payments for the same and after giving false hopes to their customers that the transaction has been made and the item will be delivered securely. THIS IS SERIOUS FRAUD!! This is not just a simple case of making a payment and then getting the refund back for some issue. This is the case of mental harassment, loss of time, loss of money in the form of phone currency trying to speak with a customer care representative, and also fraud.
I show you in the screenshot attachment that the item still shows deliverable to my pincode, today on 1st April, 2015. You can see towards the bottom of the page "Delivery: Between Mon 13 Apr and Tue 14 Apr to 781011". Just like me, there will be thousands of customers who will place an order just to be informed later that item is not shippable to their addresses.
I see online that many other Shopclues customers had this exact same issue as me. I also see some of them here on "consumercomplaints.in". Shopclues now may say that they're working on this error on their end but trust me, they will never!! I request you to take strict measures against them and cancel their license immediately as they're harassing the customers mentally as well as economically, so that other clueless customers won't have to suffer as me.
We sincerely apologize for the inconvenience caused. We have noted your concern and getting this checked on priority. Please be assured of receiving the timely updates on your registered contact details.
Regards,
ShopClues Support!