ShopClues.com Complaints & Reviews

Order no.[protected], order dt.- 21 feb 2015. They sold me something very old tata swach with someone other's name in the invoice.. Then i requested for a replacement, and returned it, Still the seller is selling the item but they said due to unavailability they r not able to replace, then then they said refund is in process... But not refunding ... So, what they r simply doing is running business on my money... Please do the needful..

It has been more than 30 days and I am yet to receive my product. Beware of Shopclues.com. They are highly inefficient and incompetent. I ordered a spectacles frame on 27th of February (order ID[protected]. In the world where e-commerce websites are delivering the product in a single day, shopclues.com delivered the product in 10 DAYs!. The product got delivered to me on 8th March 2015. And on top of the delay, they delivered me the incorrect product. I called them for the return of incorrect product and for delivery of correct product, but they said they need to check whether the product is actually incorrect and asked me to send an image of the product. I sent the image on 9th March morning which got approved in their system on 12th march. The product was picked up on 13th March 2015. For next 12 days, they said that we cannot process the delivery of your correct product as the product has not reached our warehouse. I dont understand that in what world it takes 12 days for a product to reach its destination. It's 28th March and I am yet to receive my product.

Hi, I had ordered a Sony KLV-48R482B Television (QTY:1) from ShopClues.com on March 16th. ORDER NO:[protected]. I brought the product as it was available "In Stock" after verifying the details. I dropped an email from the website to the merchant asking him questions such as the genuineness of the product and the contents of the package, installation support, extended warranty details and there has been no response at all. I called up the support team and they said that the product is not available and there is a delay and will be resolved in 24 to 48 hours. Their answers were neither satisfactory nor making any sense. I demanded for an escalation when I inquired why the product is still available on the website for purchase even though its not in stock. This made me furious and I was declined a telephonic conversation with a supervisor/manager. I reached out to several times and an agent named Deepika said that the supervisors are busy on other calls which did not sound right to me. I requested a callback which was promised but never delivered. I reached out and was put on hold and disconnected many a times. I have raised a request for cancellation and want my money refunded as soon as possible. The behaviour of the customer service staff and the people in ShopClues is not acceptable and is demeaning. I have lost trust and faith and have found similar cases that resemble to mine on other consumer forums. Please ensure that you take appropriate actions and ban/sue this website as soon as possible as its fraud and not legit. I had to spent several hours on the phone and have got no assurance or clarity as to whether the merchant has the product or as if it can actually be shipped. Looks like they are playing ball and buying time. I want my entire money refunded to my bank account soon. EMAIL COMMUNICATION WITH SHOPCLUES:- Is My Order Confirmed[protected] 4 messages ShopClues.com <[protected]@shopcluescom.zendesk.com> Fri, Mar 27, 2015 at 2:36 AM Reply-To: "ShopClues.com" <support+[protected]@shopcluescom.zendesk.com> To: Rahul <[protected]@gmail.com> ##- Please type your reply above this line -## Hello, Thank you for contacting ShopClues.com. Your request has been logged with ticket number 2477391, please use the same email for further communication. We try our best to get back to you within 2 working days. Team ShopClues. Rahul, Mar 27, 2:36 AM: Hi Support, I placed this order yesterday night and have not received any update so far as to whether its shipped or not. Also I wanted to ensure that the TV contains the following items such as remote, stand, wall mount brackets, warranty card etc and should have manufacturer warranty. I already sent an email asking the questions to the merchant/seller but there is no response. I want to understand when will the TV be installed and a demo be provided as well. Cheers, ShopClues Support Team. Message-Id:F06C9W1P_551474dae7ee4_7a743fb1c66cd31c17936f_sprut Rahul K N <[protected]@gmail.com> Fri, Mar 27, 2015 at 2:39 AM To: "ShopClues.com" <support+[protected]@shopcluescom.zendesk.com> I will also want you to ensure the product is 100% genuine and need a confirmation. Any defective or re-furbished commodity such as this Television will not be accepted. Thanks, Rahul [Quoted text hidden] Rahul K N <[protected]@gmail.com> Sat, Mar 28, 2015 at 12:31 AM To: "ShopClues.com" <support+[protected]@shopcluescom.zendesk.com> Hi, I'm very disappointed and frustrated with my experience with the customer service team that I had to go through to get my questions clarified/resolved. When my questions weren't satisfactorily answered I demanded for an escalation which was declined multiple times and I was put on hold for over 45 minutes. Further more, I also was honored a call back which I never received. Kindly have a manager contact me with specific information as to when my order will be shipped after confirmation and the estimated time of delivery. Thanks, Rahul [Quoted text hidden] Rahul K N <[protected]@gmail.com> Sat, Mar 28, 2015 at 1:49 AM To: "ShopClues.com" <support+[protected]@shopcluescom.zendesk.com> Hi, I have placed a request to go ahead and cancel my order. Please proceed to refund my cash to my account. Thanks, Rahul

Dear Sir/Madam, We purchased 5 Pcs Non-Stick Induction Safe Cookware & 5 Pcs Skimmer Set through Shop Clues.com and our order no is 39329235 dated 25 Feb 2015. Still the item is not delivered and also the amount is not refunded.We gave a compliant to shopclues many times but there is no response from them. Please clear the issue. Thanks & Regards Dr. P.Kalpana

Hi, My Complain Number is : 2431310 related to OrderID 42880757. When I placed order it was showing me that payment failed although payment was successful and amount had been already deducted from account. As I required that item, I again ordered which successful and it has delivered to me. Now, I already put complain regarding failed payment and I also mentioned that as I have already ordered again I don't require this order any more. Suddenly after 2-3 days I got to know that Payment was successful and your Order is ready. And So I again put complain explaining above case within half an hour so that Order could be stopped from further process. And after that I am not getting a single reply from Shopclues on any of the mails/message. I have complain 3-4 times so that Order Processing can be stopped and still Order has been delivered to me today. And as no one is now replying to any of the mail sent or complain, I am losing faith on Shopclues specially in the case of pre-payment.

I have ordered 4 sets of thali they mentioned that weight of each set is 2.5 kg but actual weight of it is only 100gm iwant to refund my money my order no is42572943 and i have got only 1 set of it please give my money refund and call me on [protected]

I purchase two badminton racquet from your site vide Order no. 42686743. At the time of receiving the same from your side, it is found that the frame and wire is very low quality. I requested for returning the same, but you declined the same. As per your return policy, it show clearly breach of terms and conditions. I purchase the product under “Buyer’s production clause” and requested for refund within two days, hence it cannot be refused by the Shop Clues. The quality of product is beyond expectation with lot of quality issue. You yourself inspect the quality once you get the product return back. It is therefore requested to arrange to return back the product immediately and refund my money

EgiI am smita roy. My registered I'd is smitaroy.[protected]@gmai.com I have placed 9 orders total on 27/1/2015and on 28/1/2015. Out of which I got only 5orders. But 4orders were cancelled by the company itself as they have problem wth their courier partners. The Oder no of the cancelled orders are 35551149, 35590065, 35590057, 35590053. I have paid the shipping charges which are extra for all products. I have got massages that refund procedure of three orders have been successfully done and money will be transferred with in 10days. But it is almost 2 months. I have not my money back till date. The company is not giving information about one product that is a kids shoes order no. 35590053. I want my money back with shipping charges as soon as possible

Dear Sir / Madam, My Shopclues cash on delivery Order # 42752683 it was delivered me on 25th March 2015. I placed an order for Jockey mens vest pack of 3 of size L with measurement 100-105 but I received a fake Jockey product of size XL with measurement 95-100. It's a very cheap copy of Jockey neither product quality nor size is up to the Jockey mark. I report this matter to ShopClues and they told me to make a request for return and I did the same but merchant rejected to replace fake product. This is very serious matter they charged us full amount of original product but delivering fake products. I request you to kindly look into this matter and do the needful. Ankit Singh Email ID - [protected]@gmail.com Order Number[protected]

Hi sir, I ordered a Sony Power Bank on 6th Feb 2015 and my order number is 40621557. The full amount has been paid with online transaction. Till now my order not delivered to me and no updates regarding this. Please take all the necessary actions to maintain a good relation ship in future. parthasarathy.

Order ID is 31061249. This order is on Name of Deepak Sharma. Order was placed on 24th December and today is 25th March, Yet I didn't get my Product or Money back. I have tried to call many times but every time the representative put the call on hold and doesn't give me any answer. I want the money back ASAP otherwise I will file complain in Consumer Forum.

I had placed order for following item: Pari Beautiful red & white neck less with earrings (EY-9) I had received items with properly packed condition however4 to 5 numbers diamond balls (mani) were got detached. They were lying loose in the box. Request to arrange for replacement

I ordered 50 KG CAST IRON WEIGHT LIFTING HOME GYM WEIGHT PLATES WEIGHT PLATES CASTING IRON from www.shopclues.com vide order No. 37306343and received the order on 19th Feb, 2015. But the quality of the aforesaid product is not matching with the quality shown on your website. The plates are having following quality defects: 1. Rusted Plates 2. Not properly painted. 3. Not properly molded. 4. Quality of Iron is not up to the standard. I am attaching the pictures of Iron plates for your ready reference. I am not happy with the aforesaid product and i want to return the product. I, therefore, request you to arrange the pick up of the aforesaid product and refund the amount to my credit card account. The aforesaid complaint was registered with Shopclues.com with proof of defective material vide email dated 21st Feb 2015 but till today material is yet to picked up and amount to be refunded. I am getting assurance only for the same despite rigorous follow up through emails as well as calls. I have attached all the photos of defective material as required by Shopclues.com

my order 42172621 Here Order Details: Order Date: 15 Mar 2015, 09:33 PM Sai Arpan's Beautiful Designer Single Bed AC Blanket-Assorted Colours Code: 1306196 Shipment Information: Tracking Number[protected] Shipping Address: gireesh sagar d.no:1-2-9, vivekanada colony akkiredyypalem BHPV POST, vizag vizag, Andhra Pradesh 530012 India

I have not received shipment vide consignment no. [protected] by order no.41535649. But through tracking of shipment, the shipment has already arrived at Bhubaneswar on 17th March 2015. But till today, i have not received. I request you to kindly look into the matter or refund the money at the earliest. Tapan kumar Jena Email- [protected]@gmail.com

|Hi, I had order cycle for my kid Order # 37778805 | the same was recived on 3 march2015, the product is of ver very porry quality, & the day my kid started using its getting bent, shop clues they assured to give 30 days warranty, I liaise with shopclues to rectify, they gave ticket number 2415980 & 2 working days to solve but till now no reply & nobody has turned UP. Please support

I bought the TV on special promotional price. A defective TV was delivered. A week later the TV was taken back on the assurance of replacement. 4 weeks passed NO TV... NO MONEY. The call center guy says the merchant doesn't want to give TV as the price was too low when i bought it!! SONY meanwhile contacted me desiring to exchange the TV but i dont have it as the shopclues/merchant took it back. Sony is calling me everyday saying they have my TV but i am helpless.

Now i feel cheated by Shopclues off my 30000+ INR

My oder no 41888039 not rerecrerecererecrereceirerecrerecererecrrerecrerecererecrereceirerecrerecererrer...⇄

I bought 6 LED bulbs from Shopclues.com on 23rd Feb, 2015, (Order ID:[protected]. The order was shipped through bluedart (consignment no. [protected]) on 25th February, 2015 but It is stuck somewhere (CCU BDA warehouse) since 27th February, 2015.) The bluedart branch at imphal also has no information on the consignment since it didn't reach Imphal. But the shopclues customer support is insisting that i have received the product and refusing to refund my money. They are not able to give any proof of the delivery also. What do I do now? Such fraud company should be banned. Regards Mayengbam Jaganivas Singh

Hi, i am regular buyer from online shopping and very disappointed after purchase some product from them. They have closed return request without refund and merchant received return product. Hi, I have order Ling long Rotary 1-Head Rechargeable Cordless Electric Travel Razor order id[protected], received after 6 days of order, this product is useless with quality and safety, so same day i have request for return and refund but non of return process has been initiated and they have closed return request. I dont know why they people can do that with customers they must have quality check before dispatch the product. Next I ordered 14Fashions Pretty White Necklace Set with Earrings[protected] Order id[protected], they have closed return request without return and refund. I ordered Grand Bear Winter Sweatshirt For Men Order id[protected], same with this they have closed return request after return approved and received by the merchant and did't refund it. Lotto Tremor Running Shoes order id[protected] has not been refunded, so very much disappointed after purchase. Hdmi Gold Male To VGA Hd-15 Male Cable 1.5m Order id[protected] Astar Men's Wear Slipper Black Order Id[protected] and many more...