ShopClues.com Complaints & Reviews

Dear Shopclues, Somebody has bought something from my account for about 1 lakh rupees by some means without my knowledge from your shopclues. I have enclosed the details within this mail. Please check the details of the person who have done this. Details Account Name : Mr. SANFAORI BRAHAMA Address : PADUMBARI KAMRUP-781001 Account Number : [protected] Branch : GUWAHATI UNIVERSITY Txn Date Value Date Description Debit Credit Balance 27-Mar-15 27-Mar-15 POS PRCH-POS 843463 MOBIKWIK NEW DELH-- 50 3, 04, 451.68 27-Mar-15 27-Mar-15 POS PRCH-POS[protected] shopclues_EMVANTAGE SBIPG-- 46, 000.00 2, 58, 451.68 27-Mar-15 27-Mar-15 POS PRCH-POS 876045 WWW MOBIKWIK COM NEW DELH-- 3, 900.00 2, 54, 551.68 28-Mar-15 28-Mar-15 POS PRCH-POS[protected] shopclues_EMVANTAGE SBIPG-- 32, 199.00 2, 22, 352.68 28-Mar-15 28-Mar-15 POS PRCH-POS[protected] shopclues_EMVANTAGE SBIPG-- 16, 999.00 2, 05, 353.68 28-Mar-15 28-Mar-15 POS PRCH-POS 878530 WWW MOBIKWIK COM NEW DELH-- 800 2, 04, 553.68 29-Mar-15 29-Mar-15 POS PRCH-POS 959575 WWW MOBIKWIK COM NEW DELH-- 1, 000.00 53.68

This is regarding my order # 42840353. From the day I booked the item (Air conditioner) it is showing that it is in processing and there is procurement delay from the merchant. Till today it has been 10 days shwoing this status. It is constantly showing IN STOCK on the shopclues website with the same merchant. It looks like shopclues is letting customers book the item and keeping their money with them although the product is not available with the merchant. Contacting the customer care I always get to hear that they do not have much information other than what is displayed in the status of the order.

Order Number: 42877871 Return Number: 1110143 Product: Sania Face towel - 6 Pcs Reason: Wrong Style Action: Replace item or refund Order Number: 42877875 Return Number: 1110223 Product: Kitchen King Pack of 12 multi Color Kitchen Napkin Reason: Quality Action: Replace item or refund Merchant-Shopclues.com When I received the item I found that it was not as in describe in product image design it is very bad quality, delicate products, It is like cheating to online customer, I received is not as per price and it is bad quality product. As there has been a breach of contract and cheating and misrepresentation I am entitled to a refund of the sum I paid. I believe they will process a refund and that shopclues.com will make arrangements for the item to be reverse pick up and don’t compel me to approach other method. I have already written to them that I am value, loyal and devoted customer of shopclues.com but I was greatly upset with the last product that I purchased from shopclues.com. While I have maintained a healthy business relationship with the company, it is now extremely strained as a result of this latest product, which I think you will agree is not up to your regular standards. I do not like complaining about things at all, but something definitely had to be said in this situation because if this level of quality continues, I will no longer be able to continue this relationship. I can also speak for other people who have recently conducted business with shopclues.com, as they have not been happy with their recent business dealings either. The fact of the matter is that your company is beginning to slip and, therefore, something needs to be done about it. I don't know the specifics of what is going on behind the scenes there, but something definitely needs to change internally within shopclues.com if they wanttheir customers happy. While I wish to stay loyal to their products, as I have done throughout the years, they need to understand that I expect a certain quality in return for my money and you are no longer providing this for me. I have purchased more than 33 products from them, it is not the service I expect from them. By simply refusing to return they cann’t slip away. This case will goes on till I satisfied from their side. With Anticipation,

Dear Sir, I have placed online order for Book Name The Secret whose order no is 42625305 on 18/03/2015l. As per their website it must be shipped by 25 March. They has put fake shipment reference number[protected] in website as its shipped.I confirmed the same from there shipping partner Ecompress and they told me that the tracking no given to you by shopcues is not generated yet . I have been contacting with customer support of shopclues continousley to provide correct reference no but they not giving me the status of the order. Request you to help me out on this. Thanks, Amritansh Mandloi [protected]

I placed an order of Sunglass (Golden Frame) but I was delivered wrongly a steel frame sunglass. You r requested to replace the same according to my order. My mail id is [protected]@gmail.com and my Mob No is [protected]. Pls take necessary action Thanking u Preeti Kashyap

Full Face Helmet with ISI Mark Code: 73913662 India, Karnataka Tweet Consumer complaints and reviews about Full Face Helmet with ISI Mark Code: 73913662 Nagamadhu Returen Plz provide me ISI marked as you Promised while Booking, It s not good i can breck in hand, flexible i can easly bend, have many sratchs

sir/madam my ShopClues.com order is 42134551 yah oder maine 15 march 2015 ko diya tha.lekin mujhe yah item abhi tak nahi mila hai.but mere shopClues acount me yah Delivered show kar raha hai.esliye maine shop clues ko mail kar mang ki mujhe shipment status bataye.ya mujhe mera refund diya jaye. is subject par maine shop clues ko pahale date 20 march ko bhi suchit kiya tha .lekin aap tak koi kaewaahi nahi hui.jab call karata hu to bolate he ki 1-2 din me hum hal kar denge.but aaj date 30 march 2015 tak tak koi hal nikala.plz help me FROM sanjay [protected]

Dear Sir/Madam, I am writing to express my dissatisfaction with my recently purchase from your website. I have recently purchased a helmet from your website, my order number is 42729881. My parcel is arrived, unfortunately there is some issue with my parcel. Firstly, the color of my helmet, Secondly the helmet is broken. Finally, I saw some scratch on helmet. When I complain to shopclue representative first he says I have take my parcel myself, & money will refund to you, when not taken any action by shopclue I again call him back he says, “You have to send parcel yourself”, sir I am handicap person that’s the reason for shopping online, Then how to possible that go to parcel shop & send to shop clue. I am going to go aboard on next Monday, so I do not have enough time. I think this matter deserve your urgent attention. I would like you to respond quickly by either giving my full refund. Thank you for your time and consideration. I look forward to your services. Yours faithfully, Mashihuj jama Khan. Mob-[protected]

Respected sir I have purchasing new gesture classic steel belt watch on this month[protected], u delivery of my watch on[protected], but stil my watch not delivery, my order number:41769373, shipped by PROFSNL-BJW WITH TRACKING NUMBER GGN 40046036

I have ordered(order[protected] for "Davidoff Coolwater Men Deodorant Spray - 200ml" on March 16th. After about 12 days(28th), I was surprised to receive a mail saying that my order is finished and that they would like to hear from me about the product review. The reason for my surprise is because I don't know when the order was finished because I DIDN'T RECEIVE THE PRODUCT!!! Then I have contacted the local courier service in Hyderabad and according to them they haven't received the package yet from ShopClues. I then wrote a mail to their support and I received an automated mail saying that they will try to get back within 48 hours. It has been two days and I haven't received any response from them. In the meanwhile, out of anguish, I have decided to write a review about my experience, so I clicked the product link in the mail which surprisingly took me to "Davidoff Coolwater Women Deodorant Spray - 200ml". In the mail it says I ordered for a Mens Deodorant, which I did, but when I click the product link, it takes me to womens deo!! This is not the first time that I experienced a problem with shopclues. Therefore I sincerely request you sir/madam to please take necessary action and bring the culprits to justice.

Dear Sir/Mam, I ordered for the F1 Car Multi Purpose Lacquer Spray Paint with order number: 42698177 with tracking ID[protected]. I paid the amount. Now you have sent a message that I have asked for refund, which I did not request. I am in need of the product. Or kindly clarify whether my money will be repaid. Thanking you. Prakash Venkataraman. email: [protected]@gmail.com

I had ordered a Xiaomi power bank 10400mAh from shop clues for 899Rs excluding shipping charges, the product i received was a total fake, and was not the real thing, it didn't even work properly couldn't charge my phone completely once also, while is should have been charging it 4 times. I requested for a return but the merchant (tiny store, surat, gujarat) rejected the return and there is no further way to contact the merchant and ask for a refund, I am actually stuck in the hassle and i want a refund as soon as possible. Please help ..!! this is total nuisance, and a big fraudulency... the link to the product is http://www.shopclues.com/xiaomi-mi-power-bank-10400-mah-xiaomi-golden-73.html Return ID is- 1105719 Order ID is[protected] I want this Issue to be resolved as soon as possible, This is a big cyber theft, the merchant very well knows what he is selling due to which rejected the return. I hope for a positive and co-operative scenario, from the people in charge and have a refund as soon as possible.

I have purchased 3 power banks of mi company from shopclues but the product was of very cheap quality so i have reurned all the three products, but after returning the products the money has not been refunded to my bank account i have complained many times at shopclues but they are not giving any response. All the three order numbers are: 1.41523893 2.41525053 3.41545273 Its been long time sthey are not refunding my amount they are selling duplicate products by offering it at low costs. HELP. NAME-SAURAV AGARWAL CONTACT NUMBER-[protected] Email: [protected]@gmail.com

Order no.[protected], order dt.- 21 feb 2015. They sold me something very old tata swach with someone other's name in the invoice.. Then i requested for a replacement, and returned it, Still the seller is selling the item but they said due to unavailability they r not able to replace, then then they said refund is in process... But not refunding ... So, what they r simply doing is running business on my money... Please do the needful..

It has been more than 30 days and I am yet to receive my product. Beware of Shopclues.com. They are highly inefficient and incompetent. I ordered a spectacles frame on 27th of February (order ID[protected]. In the world where e-commerce websites are delivering the product in a single day, shopclues.com delivered the product in 10 DAYs!. The product got delivered to me on 8th March 2015. And on top of the delay, they delivered me the incorrect product. I called them for the return of incorrect product and for delivery of correct product, but they said they need to check whether the product is actually incorrect and asked me to send an image of the product. I sent the image on 9th March morning which got approved in their system on 12th march. The product was picked up on 13th March 2015. For next 12 days, they said that we cannot process the delivery of your correct product as the product has not reached our warehouse. I dont understand that in what world it takes 12 days for a product to reach its destination. It's 28th March and I am yet to receive my product.

Hi, I had ordered a Sony KLV-48R482B Television (QTY:1) from ShopClues.com on March 16th. ORDER NO:[protected]. I brought the product as it was available "In Stock" after verifying the details. I dropped an email from the website to the merchant asking him questions such as the genuineness of the product and the contents of the package, installation support, extended warranty details and there has been no response at all. I called up the support team and they said that the product is not available and there is a delay and will be resolved in 24 to 48 hours. Their answers were neither satisfactory nor making any sense. I demanded for an escalation when I inquired why the product is still available on the website for purchase even though its not in stock. This made me furious and I was declined a telephonic conversation with a supervisor/manager. I reached out to several times and an agent named Deepika said that the supervisors are busy on other calls which did not sound right to me. I requested a callback which was promised but never delivered. I reached out and was put on hold and disconnected many a times. I have raised a request for cancellation and want my money refunded as soon as possible. The behaviour of the customer service staff and the people in ShopClues is not acceptable and is demeaning. I have lost trust and faith and have found similar cases that resemble to mine on other consumer forums. Please ensure that you take appropriate actions and ban/sue this website as soon as possible as its fraud and not legit. I had to spent several hours on the phone and have got no assurance or clarity as to whether the merchant has the product or as if it can actually be shipped. Looks like they are playing ball and buying time. I want my entire money refunded to my bank account soon. EMAIL COMMUNICATION WITH SHOPCLUES:- Is My Order Confirmed[protected] 4 messages ShopClues.com <[protected]@shopcluescom.zendesk.com> Fri, Mar 27, 2015 at 2:36 AM Reply-To: "ShopClues.com" <support+[protected]@shopcluescom.zendesk.com> To: Rahul <[protected]@gmail.com> ##- Please type your reply above this line -## Hello, Thank you for contacting ShopClues.com. Your request has been logged with ticket number 2477391, please use the same email for further communication. We try our best to get back to you within 2 working days. Team ShopClues. Rahul, Mar 27, 2:36 AM: Hi Support, I placed this order yesterday night and have not received any update so far as to whether its shipped or not. Also I wanted to ensure that the TV contains the following items such as remote, stand, wall mount brackets, warranty card etc and should have manufacturer warranty. I already sent an email asking the questions to the merchant/seller but there is no response. I want to understand when will the TV be installed and a demo be provided as well. Cheers, ShopClues Support Team. Message-Id:F06C9W1P_551474dae7ee4_7a743fb1c66cd31c17936f_sprut Rahul K N <[protected]@gmail.com> Fri, Mar 27, 2015 at 2:39 AM To: "ShopClues.com" <support+[protected]@shopcluescom.zendesk.com> I will also want you to ensure the product is 100% genuine and need a confirmation. Any defective or re-furbished commodity such as this Television will not be accepted. Thanks, Rahul [Quoted text hidden] Rahul K N <[protected]@gmail.com> Sat, Mar 28, 2015 at 12:31 AM To: "ShopClues.com" <support+[protected]@shopcluescom.zendesk.com> Hi, I'm very disappointed and frustrated with my experience with the customer service team that I had to go through to get my questions clarified/resolved. When my questions weren't satisfactorily answered I demanded for an escalation which was declined multiple times and I was put on hold for over 45 minutes. Further more, I also was honored a call back which I never received. Kindly have a manager contact me with specific information as to when my order will be shipped after confirmation and the estimated time of delivery. Thanks, Rahul [Quoted text hidden] Rahul K N <[protected]@gmail.com> Sat, Mar 28, 2015 at 1:49 AM To: "ShopClues.com" <support+[protected]@shopcluescom.zendesk.com> Hi, I have placed a request to go ahead and cancel my order. Please proceed to refund my cash to my account. Thanks, Rahul

Dear Sir/Madam, We purchased 5 Pcs Non-Stick Induction Safe Cookware & 5 Pcs Skimmer Set through Shop Clues.com and our order no is 39329235 dated 25 Feb 2015. Still the item is not delivered and also the amount is not refunded.We gave a compliant to shopclues many times but there is no response from them. Please clear the issue. Thanks & Regards Dr. P.Kalpana

Hi, My Complain Number is : 2431310 related to OrderID 42880757. When I placed order it was showing me that payment failed although payment was successful and amount had been already deducted from account. As I required that item, I again ordered which successful and it has delivered to me. Now, I already put complain regarding failed payment and I also mentioned that as I have already ordered again I don't require this order any more. Suddenly after 2-3 days I got to know that Payment was successful and your Order is ready. And So I again put complain explaining above case within half an hour so that Order could be stopped from further process. And after that I am not getting a single reply from Shopclues on any of the mails/message. I have complain 3-4 times so that Order Processing can be stopped and still Order has been delivered to me today. And as no one is now replying to any of the mail sent or complain, I am losing faith on Shopclues specially in the case of pre-payment.

I have ordered 4 sets of thali they mentioned that weight of each set is 2.5 kg but actual weight of it is only 100gm iwant to refund my money my order no is42572943 and i have got only 1 set of it please give my money refund and call me on [protected]

I purchase two badminton racquet from your site vide Order no. 42686743. At the time of receiving the same from your side, it is found that the frame and wire is very low quality. I requested for returning the same, but you declined the same. As per your return policy, it show clearly breach of terms and conditions. I purchase the product under “Buyer’s production clause” and requested for refund within two days, hence it cannot be refused by the Shop Clues. The quality of product is beyond expectation with lot of quality issue. You yourself inspect the quality once you get the product return back. It is therefore requested to arrange to return back the product immediately and refund my money