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ShopClues.com Complaints & Reviews

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Updated: Nov 28, 2025

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So far, so good. ShopClues.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope ShopClues.com will keep up the work and continue to help more customers with their concerns even better 🤝

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ShopClues.com reviews & complaints page 270

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Address: New Delhi, Delhi

I am lakhindra Sahani I Purchased on 22.01.2015 Portable weighting Machine online from shop clues RS 229 My Order Number is 38934337 Till date Not Delivered of my Product. I have paid online 229 Rupees.I want do The FIR in consumer Court against shop clues Give me Advise. And take an Action Against Shop clues I have send A Email Four time in shop clues But not take any Action They told me that your product is delivered and they send me a email of Deliver your porduct. But till date I did not receive of my product. Lakhindra sahnai [protected] [protected]@gmail.com

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Address: New Delhi, Delhi

I am lakhindra Sahani I Purchased on 22.01.2015 Portable weighting Machine online from shop clues RS 229 My Order Number is 38934337 Till date Not Delivered of my Product. I have paid online 229 Rupees.I want do The FIR in consumer Court against shop clues Give me Advise. And take an Action Against Shop clues I have send A Email Four time in shop clues But not take any Action They told me that your product is delivered and they send me a email of Deliver your porduct.

But till date I did not receive of my product.

Lakhindra sahnai
[protected]
[protected]@gmail.com

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Address: Hyderabad, Andhra Pradesh

i had paid an amount of Rs139/- {including shipping charges} for 3/4 short on 8th march 2015 for inb shopclues {clues network bill clues payments} BSBI[protected] Igoorxlqs6 through SBI internetbanking.i had not received any message from shopclues.please deliver my product or refund my amount of Rs 139/- to my SBI account. my name is t.srinivasa varma. thanking you sir.

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Address: Surat, Gujarat

Sir, i am Ramotar kumar lal, some one fraude me and shop at your sight on 28 feb 2015 rs -239 time-17.28 txn#[protected] and rs-2795 time 17.32 txn#[protected] . My bank a/c in sbi where you had credited both amount .sir please help me &call me on [protected] or mail at [protected]@gmail.com and stop the delivery at given adress and short out my problem

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M

mithun r

from Chennai, Tamil Nadu

Aug 23, 2015

sir my self mithun r i order the items 66135878, 66135877, 66135873, 66135871, 66135870 but payment is failed but amount is detected please call me sir my [protected] help me

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Address: Chennai, Tamil Nadu

i have purchased an item 15 day's back and the dealer given an update that this item is shipped and provided tracking number. When i check this tracking number it seems that is invalid and not showing any details.

So i want my money back or item to be track and deliver soon. There is no further communication from the Dealer or from Shopclues till today. Both are irresponsible and there is no action taken till today.

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Phanindra Siram

from Bangalore, Karnataka

Jun 22, 2015

Hi,
I've ordered on shopclues with order no 55621731 on June 7, 2015. Till now the product is not delivered and I've been enquiring with them from last week and they are not responding properly.

When i contacted them today(22 jun, 2015) they are saying that the tracking no for courier itself wrong.

I found one more interesting that, the seller is from banglaore and they are taking nearly 15 days to deliver with in bangalore.

I've been contacting the customer care in phone as well as mail from last one week. following are the e-mail conversations

On Wed, Jun 17, 2015 at 10:18 AM, ShopClues.com <[protected]@shopcluescom.zendesk.com> wrote:
##- Please type your reply above this line -##

ShopClues Support, Jun 17, 10:18 AM:
Dear Customer,

Thank you for shopping with ShopClues.com.

We sincerely apologize for the inconvenience caused to you. Based on your concern, we have forwarded your case to our courier partner for arranging delivery on urgent basis and we are following up with them. As soon as we receive any information from them, we will update you with the same.

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Customer Support Team
Amit
ShopClues.com

PhanindraSiram, Jun 16, 6:24 PM:
Dear team,

It is worst experience with the customer care of Shop clues. I called to know the status of my order. The person who spoke to me said that he is transferring the called to senior executive Mr.Sunil Yadhav(If i am not wrong) and what happened is not know, in 5-10 sec the call got disconnected.

The person who spoke to me also, says only 2 sentences that we will raise a request if the product is not delivered in 48 hours from now. I asked him to check the status of my courier where it is, he says the tracking ID provided in shopclues account is not valid.

So, Shopclues are cheating the customers by giving the wrong courier details?

As i can't even track it online.

You are charging for shipping cost and not even delivering it on time.

Regards,

Phanindra

[protected]

ShopClues Support, Jun 15, 5:48 PM:
Dear Customer,

Thank you for shopping with ShopClues.com.

We sincerely apologize for the inconvenience caused to you. Based on your concern, we have forwarded your case to our courier partner for arranging delivery on urgent basis and we are following up with them. As soon as we receive any information from them, we will update you with the same.

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Customer Support Team
Amit
ShopClues.com

PhanindraSiram, Jun 15, 12:01 PM:
Dear team, The ordered has been shipped on 08 June, till not i didnt receive it, When i am trying to track using the shipment details, it shows blank.. nothing we could track.
Can you please

Cheers,
ShopClues Support Team.

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Address: New Delhi, Delhi

⌂ Home 👤 Puneet ⚙ Help Press ? for Keyboard Shortcuts. Unable to track the shipment[protected], Ticket number 2267176 People me To ShopClues.com Greetings Dear, Iam Puneet chityal who ordered a wall clock on 28th february'15 (Order No.[protected] and Iam really disappointed with the service of shopclues as I have never seen any online web site taking so much time to delivered customer's product.I called the customer care team of shopclues on 4th march'15 and was surprised to know that my shipment or order was not even traceable. I was being promised that someone would update me regarding my order within 48 hours however no one even bothered to send me an email or call me regarding my order.It was my first and Iam sure would be the last order with shopclues as its really shocking that teams working at shopclues are so incompetent that they are not able to track the customer's product and even after reporting the problem no one is even ready to take the accountability.Service which I experienced is pathetic and Iam sure that your product quality would also be pathetic like your service quality. Iam a regular online shopper as I have a busy schedule and don't get much time to go to market and explore things. Iam a regular customer of Jabong, Snapdeal, Flipkart and Amazon and honestly speaking their service is much better no matter if it is related to customer service or product quality.I would like someone to look into it. Kindly cancel my order and return the money which I have paid to shopclues of Rs 199 at the earliest to my credit card account from where it was being paid.Thanks, Puneet Chityal

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Address: New Delhi, Delhi

Dear Consumer complaints Team, I have not yet received 10% cash for purchasing home gym (Order no. 3181529 on 30.12.2014. Almost more than 70 days have passed but not yet received. As per assurance given by customer support team that it will be credited to your debit cart within 60 days of purchage. Please do the needful to get back the cashback as promised by Shopclues.com. Thanks Manishankar [protected]@gmail.com9810 Mob. 989185

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Address: South 24 Parganas, West Bengal

Order no. 32817923 . I had purchased a mobile on 23rd January 2015. But the mobile which I got was wrong product. Then I sent that wrong product to the company & wanted to return my money as soon as possible. But the company taken my product & did not refund my money in my bank account. So I am requested to you solve my problem as soon as possible.

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Address: Mumbai City, Maharashtra

Respected Sir/ Madam, I am Milind Malve. I was online purchase Nokia E52(white / grey) on Shopclue.com. I am facing problem of device. last 3 weeks I am try to replacement my order (id is :38579335 and return id is 971175) Since I am following for the same, but still I did not get my replacement product. So, I request you, help me.

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Address: Bangalore, Karnataka

Can I know why this order[protected] is in Processing status from past 6 days.really I am very much frustrated because I log a ticket on march 7 (Ticket No #[protected] and I haven't receive any update regarding this and i am the one who buy products regularly from this site.This is the first time i am facing this problem, if it is not solved with in 2 days, i want to cancel this order and switch to other site.

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Address: Chennai, Tamil Nadu

The above tracking number of ecom shipped by shopclues has not been delivered yet. The shipment is not traceable by ecom though the shipment number is that ecom. they have refered the name of shopclues the shipper, ie refer to shipper kindly do the needful A.srividya

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Address: Hyderabad, Andhra Pradesh

Shopclues is the worst online store ever...Everything they sell is duplicate...First i received a fake belkin car charger which stopped working in 2 days..and then a xiaomi power bank which is disgusting...everthing is fake...they are not even taking the product back..Ban this site from selling goods..

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Address: Mathura, Uttar Pradesh

Dear sir,

This is to inform that i had ordered for nokia3120 orignal body cover with complete pannel.
I regret to inform that i have received the cracked body. At the same time it seems that it is not of orignal quality. The quality sent is very poor. When customer is paying the amount asked the customer should also get the item asked for.
Therefore it is humbly requested to immediately send the orignal unbroken item at the earliest.
With regards
S k ranade

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Address: New Delhi, Delhi

I had ordered for Whey Protein form this site vide Order No. 38640923. Shopclues.com has sent a counterfeit product. The packing is fake. There is no hologram which is standard in genuine packing. The climatic seal is also fake. A low quality paper stuck with cheap industrial glue. In fact, the product is stinking of the glue. Upon reporting this fraud, their customer support simply denied my request for return. They did not even bother to verify any facts. Very sad and disappointing experience.This site perhaps run by people of questionable ethics.

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this is to inform you that i have ordered a piece of Classic Aviators + Stylish Wayfarer Sunglasses (Combo Pack) and i have also paid a amount of 169 rupees. and the pos number is 70007434 and the transaction id is[protected]. and i want my money back or send m, e my prtoduct immediately.

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ShopClues.com Customer Care

from Gurgaon, Haryana

Mar 9, 2015

Verified Support

Dear Customer,

Sincere apologies for the inconvenience caused. We have noted your concern and getting this looked at. The timely updates will be shared on your registered contact details.

Regards,
ShopClues Support!

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Address: Bangalore, Karnataka

I bought dress from Shopclues.com on 25th feb 2015 and quality of dress is rubbish and laughable. When i mailed for the return request. They simply replied back as below. ********************************************************************************...⇄ Shopclues Support, Mar 7, 10:43 AM: Dear Sameer, Thank you for shopping with ShopClues.com. This is with reference to your query regarding order no. 38769129. We express our inability to accept your request as we have sent you the same and standard quality product which was ordered by you. For further clarification, you may check the product description properly mentioned on our website as the product has been sent as per the specifications given. Therefore, we may not be able to fulfill your request. Please refer to http://www.shopclues.com/return-policy.html for return policies. We appreciate your understanding in this matter. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Sandeep ShopClues.com ********************************************************************************...⇄ The above was the disgusting and fraudulent reply from their end. shopclues.com is the big time fraudster. I think i will never get back my money. I guess The CEO Mr. Sanjay Sethi is doing unethical and fraudulent business.

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ShopClues.com Customer Care

from Gurgaon, Haryana

Mar 9, 2015

Verified Support

Dear Customer,

We are getting this checked & sorted for you. Be assured of receiving the plausible resolution from us soon.

Regards,
ShopClues Support!

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I brought 3 products one by one from them because they only refund on their clue bucks not in bank account. All 3 products were totally fake and defective and now i ordered one last product which I paid with the clue bucks, now the order is cancelled automatically which refunded me nothing. I don't know where my money gone. please help my order id is 40624269 my email id is [protected]@gmail.com

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ShopClues.com Customer Care

from Gurgaon, Haryana

Mar 9, 2015

Verified Support

Dear Customer,

We are getting this looked at & will get back to you with updates on the same. Apologies for the inconvenience caused.

Regards,
ShopClues Support!

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Address: Prakasam, Andhra Pradesh

I had booked an Set of 2 Polo Club Watch (Black) on the name of naresh naresh with the mail id of [protected]@gmail.com .The product Code: 3788518 on 04 Mar 2015, 02:00 PM with an order details of Order Detail: 40379109.An amount of 418 rupees including transport charges has been transfered from my account to the site through Billdesk Netbanking (Netbanking options for Billdesk) .the screen shot proof has been attached .its been over 3 days and i had registered complaint twice but i didn;t got any response.

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ShopClues.com Customer Care

from Gurgaon, Haryana

Mar 9, 2015

Verified Support

Dear Customer,

Terribly sorry for the experience you faced. Our team is working on this & will get back to you with updates on immediate basis.

Regards,
ShopClues Support!

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Address: Hyderabad, Andhra Pradesh

I Unfortunately Ordered a Blackberry curve from Shopclues order no 35442257on 27th January and the received the Product on 6th Feb.A part was missing from the component hence filed a return request which was not collected till i have to keep on calling Shopclues multiple number of times.Eventually the day came when shopclues finally send out the courier guy to take the product from doorstep on 26th Feb.Now shopclues says they have shipped the product to the merchant "City_traders" who will ship the product to shop and from their it will reach me, probably.Ironically Shopclues warehouse and Merchant location are both in New Delhi..Wonder how many days it takes to ship a package from Delhi to Delhi.Its been over a month with this issue include numerous calls to them where i was put on HOLD and wasted my time to listen to the same answer again and again.None of the customer representatives were helpful including one of the Manager named Aditya who didn't took care of my issue.Today, i am NOT even sure if i will even receive the Product from Shopclues or NOT and even if i receive it, not sure About the quality standards of it.Not sure what exactly do they mean by Buyers protection. I guess to test the patience of customer.I have been a customer to them like many other since long and i feel ashamed of doing business with such a unprofessional bunch of wastes.I have never ever in my 10 years of online experience came across such a teamwork of NOT helping a customer.Consider this mail as a warning to all the consumers who are doing business with Shopclues, hope you DO NOT come across the same situation as i am in now.

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ShopClues.com Customer Care

from Gurgaon, Haryana

Mar 9, 2015

Verified Support

Dear Customer,

Sincere apologies for the inconvenience caused. We have noted your concern and getting this looked at. The timely updates will be shared on your registered contact details.

Regards,
ShopClues Support!

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Address: Chennai, Tamil Nadu

MY NAME IS NAMBIRAJAN, CELL NO.[protected]; I ORDERED THROUGH NETBANKING ON LINE PORTABLE FOLDING TABLE. ORDER NO.39692407; LAST WEEK BUT STILL NOT DELIVERED KINDLY DELIVER IMMEDIATELY IF NOT DELIVERED I WILL PUBLISHED WEEKLY NEWS PAPER NAMBIRAJAN G nambi.[protected]@hotmail.com

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Recent comments

I need a refund .i dont have faith on this shopping .i need my refund

Its been a month pls get this chceked why my product was not delivered, how can they run such a disgusting shoping platform