ShopClues.com Complaints & Reviews

Hi I had purchased a jack daniels flask for rs 161 and 3 heaphones of samsung for rs. 273 and a clearclin combo for rs. 325 . my total bill should have been rs. 759 but it was rs.1003. I hope u luk in this matter soon.and refund the extra money

i have placed the order, payment has been made, now after a weeks time due to increase in price, u guys says we cannot complete the order, this is a normal p[ractice at shop clues order no 39213765.. product is avl on the website with your same vendor, it is ok with me i[censored] even deliver after a weeks time, as this a gift to my freind and for which i have already committed to him. ihope u will consider the same asap and complete the order

I had ordered two rompers for my baby.the product delivered to me was not the same that was there on their websight.Even the size was too small . I called them several times, the no. Mentioned on the delivered package was always switched off. Then I called them so many timed on the customer care no. But it was never recieved. They have a policy of not taking stuff back after ten days but I called them so many times nobody recieved the no. To take the complaint . some how I managed to find their email I'd.and since then I have all the mails with me. This is the second time I'm writing to u. They had sent a mail to me saying that u courier us the product back n we'll refund the money. Its more than a month now.they have the product n my money both with them n they are not even replying to my mails properly. Plz help me.

on 6/2/15 i complained about 2 items---time was about 4 p.m---immediately afterwards i got a call from phone no.[protected]----the caller introduced himself as Mr.Gupta from SHOP CLUES---he asked some information to refund the money.he cleverly manipulated the things & took out about rs 8000/- from my a/c with icici[1496+1500+5000=7996/-] i am sure there r some people from shop clue, icici...who r helping swindlers this is third time i am writting to u--- police has been informed

I AM NOT SURE IT IS Sandeep Aggarwal who is a part of different scandals and in-ethcial practices or just shop clues who is cheating people of INDIA, I HAVE REFUNDS PENDING OF ALL THE ORDERS BELOW AND HAVE NOT RECEIEVD IT TILL DATE…What the hell is shopclues doing..do you think we cannot tackle shopclues living in Gurgaon..If Required I will lodge a F.IR against Sandeep Aggarwal for not refunding on the orders below, despite email confirmations from you Support department. Order No Product Shopclues Issue 38886069 Steam Vaporizer (QTY:1) Shopclues is cheating s I have written multiple emails and reminders on this Refund not received till now 38886063 AutoSun Car Seat Massage Chair Back Lumbar Support (QTY:1) Shopclues is cheating s I have written multiple emails and reminders on this Refund not received till now 38883533 Pack of 3 Hosiery Shorts (QTY:1) Shopclues is cheating s I have written multiple emails and reminders on this Refund not received till now 37944393 Gci Casual Stylish Women/Ladies Sparkle Bl-010 Black Belts Exclusive Design (QTY:1) Shopclues is cheating s I have written multiple emails and reminders on this Refund &Shopclues points not received till now 26587877 Set Of 3 Stainless Steel Household Scissor (QTY:1) Shopclues is cheating/ a s I have written multiple emails and reminders on this/Shopclues is wrongly saying that they have refunded- but I have not received any refund so far. Refund &Shopclues points not received till now

This is my order no: 32892865. Ordered on :[protected] It's been more than a month since I had ordered the products on shopclues.com. But, still I haven't received the products. The date of delivery varies at the shipping partner India post and shop clues. Shop clues shows that the order got delivered on 27th of January sometimes and 6th February sometimes. India Post shows that order got delivered on 19th January. But, I haven't received the order on these dates. I had raised a complaint at India post 4 weeks back for the proof of delivery and even shop clues customer support told me that POD will be sent in a week time. But, its been more than 5 weeks now since they promised on that but, no proof is sent till now. I had complained on this issue many times, every time I complain customer support calls me and asks whether the product got delivered or not, I tell them no, they reply okay, and nothing fruitful happens later. I even wrote in the complaint that I will take this issue to consumer forum but, they are not at all bothered.

Respected Staff of ShopClues,
I had ordered a 3 in 1 STEAMER, FACE CLEANER, Vaporiser and Nose Steamer, on 08 Feb 2015, 02:17 PM and estimated delivery was given by your team was Tue 17 Feb and Wed 18 Feb, still now I didn't received my product You had shipped through professional couriers they are showing my product as in transient since[protected].
So please ship my product quickly.

Dear Sir Please refer trailing mail wherein I have made payment of Rs. 28, 398/- (order no.[protected] for a LED TV on 20.02.2015 but was told that item is not available and refund would take another 10 days. It means shopclues have blocked my funds for 15 days for its own fault. Why the co. book the order if it do not have the merchandise. This gives very bad impression to the customer. Why should customer suffer. 1. I request you to please release my funds immediately. 2. In case I wish to place other order for LED can I use these funds in transit? If answer to above two points is negative how can shopclues/vendor compensate me for such delay... Waiting for a favourable response at the earliest please... Regards, Rajinder Kamboj. [protected]

I am highly disappointed as I booked a laptop Dell Inspiron 7348 on 4th Feb 2015 by order No. 36691165 worth Rs. 65198 ( sixty five thousands one hundred ninety eight ) through credit card, but soon next day I cancelled this order on next day 5th Feb 2015 after finding lots of complaints about product qualities. However they cancelled it very politely and assured for refund process within 72 hours but after lots of requests each and every time I found the similar reply...my all efforts are in vein now as already 21 days passed and no refund process even, Bank has already deducted interest so a great loss but still NO REFUND, in India is there any forum who can raise my complain and take a very firm action against shop clues as I am ready to file a legal action at any cost to save my innocent country men from these online shoppers...

I have order nokia power bank 6000mah usb universal portable charger on[protected] But after deliver found that this product was not made by nokia its chines product...nokia care also tell about that the products has no model no and product ID even no any legal document provided by shopclues regarding the product was sell by him to me its a fake product... There for kindly take a complain againts this and help to get the original product of nokia from service provider

Hi, I jitendrasinh vala ordered xiaomi mi 20800mah power bank, instead of it i received 10400 mah xiaomi mi power bank, so kindly request u to replace my original order... My email id:- [protected]@gmail.com Mobile no:- [protected] ; [protected] Address:- shiv enterprise, opp. Tb hospital, jamnagar 361008 Order no:[protected] Item:- xiaomi mi 20800mah power bank

got damaaged LED TV, requested for the return request for 2 months waiting, i am gettign message like below, these guys are not doing any progress and they are saying below message always, i need my money .take your product and return my money 250000 rupees Dear Customer, Thank you for contacting ShopClues.com. This is reference to your order. We are coordinating with our courier partners for pick up of your product. We request you to kindly wait. We will update you, when pick up of your product will be arranged. Further, we would like to inform you that once we receive your order in our warehouse then we will be able to proceed further for refund/replacement. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Supratim ShopClues.com

hi, My Order No:34078229 I ordered Trimmer from shopclues.com the product i got not working condition. i put for replace/refund money. Already more than one month over i not my product or refund of money. they taken bank details also if call to customer they telling they don't have any information. Too much careless respond.. Thanks Sandeep T M

Order ID 33729553 Return ID 828333 Item 4 Tier Metal Shoe Rack Amount Rs.737 I bought the above Item on 18 JAN 2015. The delivered item was damaged. I filed a claim, your Staff said that the amount would be refunded after they have received the product. After about 2weeks you arranged a pickup. According to the courier tracking of the return it says that the package has been delivered back to you. Its been 2 weeks and you have not processed and initiated my refund. Please Provide your assistance in this issue.

I had ordered (order no:[protected] a Stylish N Trendy Premium Cotton Kurti in yellow color (ref: check attached pic1&2). When I requested a return on Saturday i.e 21st Feb 2015 that I got a wrong color kurti, they cancelled my request (#[protected]ref: check attached pic3). Also on the page I didn't found any options for size which should have been available for buying such products. Please have a look into this matter.

I, Shivam Taneja resident of BE-133 hari nagar, New delhi had placed an order of an Dell 1Tb external hard disk on 1st November 2014 at 7:58 pm. The item when received was found to be an older model although the pictures/images at the website were of New model. Considering the fact that a different product has been delivered I initiated a request for the refund. The customer service was not at all co-operative despite of numerous request and calls. However, as per the customer service the refund request has been processed on 12th january 2015 but I haven't got any refund till now. I have also send them my credit card statement through mail still I haven't got any response till now

K Srinivas Feb 21 (2 days ago) to ShopClues.com Kindly reply on Urgent basic. On Fri, Feb 20, 2015 at 10:17 AM, K Srinivas wrote: Is this time is also not sufficient? It's nearing one month now? Do i get the replacement material or not. On Mon, Feb 16, 2015 at 1:47 PM, ShopClues.com wrote: ##- Please type your reply above this line -## Shopclues Support, Feb 16, 1:47 PM: Dear Mr. Srinivas, Thank you for shopping with ShopClues.com. This is with reference to your order no. 34021110 placed with us. We apologize for the delay and inconvenience caused to you. We have forwarded your concern once again to the merchant and we will update you soon for the same. We request you to kindly allow us some more time in order to expedite the process. Please be assured this time we will definitely revert you with the best possible resolution from our end. We always value our customers and always take care that their interest and faith remains protected. Best Regards, Customer Support Team Akhil ShopClues.com kasichayanula Srinivas, Feb 14, 3:26 PM: Dear Supratim, This question is raised on 28.01.2014 and the photograph sent. Now after 2 weeks followup asking for the picture again. Kindly provide the replacement item in good condition immediately or else i will take up this order with your higher up's. Provide the Shopclues Grievance Cell contact person phone number. Thanks & Regards, Srinivas Attachment(s) IMG_20150129_221858.jpg IMG_20150129_221932.jpg ShopClues Support, Feb 14, 1:52 PM: Dear Customer, Thank you for shopping with ShopClues.com. This is with reference to your query regarding order. We apologize for the inconvenience caused to you. We are coordinating with the courier partners as well as with the Merchant. Meanwhile, kindly confirm that the packet received by you, was in intact condition, packed with shrink wrap and within ShopClues packaging. Please provide us with the images, highlighting the outer box condition so that the matter could be investigated further. Please be assured we are trying our best to resolve your query at the earliest. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Supratim ShopClues Support ShopClues Support, Feb 13, 10:27 AM: Dear Customer, Thank you for contacting ShopClues.com. This is with reference to your query regarding order no. We have forwarded a request to our concerned team and we will try our best to get you a resolution on priority. We regret for the inconvenience caused to you. You can track your order status at : http://www.shopclues.com/trackorder For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Asif Siddiqui ShopClues.com ShopClues Support, Feb 12, 10:56 AM: on the behalf of customer: i got the damaged product so i raise the return request file kindly check it and i also uploaded the pictures so please accept it and do the needful help as soon as possible and please arrange the courier boy to pic my product from my address. regard, rachna yadav kasichayanula Srinivas, Feb 12, 10:39 AM: Is this still not overdue? How much more time does the vendor take on this order for replacement? Expedite it's Urgent. Thanks & Regards, Srinivas Kindly revert it is very much overdue now kasichayanula Srinivas, Feb 10, 1:21 PM: Kindly revert it is very much overdue now ShopClues Support, Feb 6, 4:09 PM: on the behalf of customer wants the replacement as recd the damaged product kindly look into the same as soon as possible. ShopClues Nitin Singhal kasichayanula Srinivas, Feb 6, 3:51 PM: Kindly revert as it's already 4 working days passed ShopClues Support, Feb 4, 7:53 PM: Dear Customer, Thank you for shopping with ShopClues.com. This is with reference to your query regarding the order. We have forwarded your concern to the merchant and once we will receive an update we will inform you. It usually takes 3-4 business days, however, due to non–availability of merchant, it might take 1-2 days longer. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Supratim ShopClues.com kasichayanula Srinivas, Feb 2, 3:57 PM: Dear Akshat Saharan, Thanks for your reply. Please be noted that i have placed the Order on 13.01.2015 expecting fast delivery from ShopClues. But the order shifted to other merchant and ultimately the product received is damaged. Kindly send the replacement material at the earliest as we are in want of material on urgent basic. Waiting for your quick response. Thanks & Regards, Srinivas Shopclues Support, Feb 2, 11:06 AM: Dear Kasichayanula, Thank you for shopping with ShopClues.com This is with reference to your query regarding return for order no. 34021110. We apologize for the inconvenience caused to you. We have forwarded your concern to merchant and once we will receive an update we will inform you. It usually takes 3-4 business days, however, due to non–availability of merchant it might take 1-2 days longer. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Akshat Saharan ShopClues.com kasichayanula Srinivas, Feb 1, 9:55 AM: Please find attached the photographs Glass part completely broken Attachment(s) IMG_20150129_222053.jpg IMG_20150129_221922.jpg ShopClues Support, Jan 31, 2:18 PM: Dear Customer, Thank you for shopping with ShopClues.com. This is with regards to our previous communication, kindly share the required information to proceed your request. Please note we would require the information within 48hrs, failure which we will be unable to process your request. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Supratim ShopClues.com ShopClues Support, Jan 28, 6:05 PM: Dear Customer, Thank you for shopping with ShopClues.com. This is with reference to your order placed with us. We apologize for the inconvenience caused to you. However, to process further, we request you to fulfill the requirements as mentioned below and send it to us within 48 hours so that we can expedite the process. 1. Image of outer box with shipping label pasted and clearly visible. 2. Image of inner packaging and box. 3. Image of product clearly showing the damaged part / section. Please note that your request will be forwarded further, once all of the above mentioned requirements are fulfilled. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Supratim ShopClues.com kasichayanula Srinivas, Jan 26, 2:32 PM: Product damaged Cheers, ShopClues Support Team.

Dear Sir/Madam, i ordered right product and amount was paid at the time of order completion and also it will stock in the hands of merchant as per My order No:38323633/Order Date: 17 Feb 2015, 06:54 AM. I will check it out each and every process of the order process it shows the order status was as like pre dispatching initiated, pre inspection, despatch ready for shipping and now it was updated order cancellation initiated also received mail and sms as a refund will be returned within 2-3 working days.i won't accept the cancellation. I want only product not an amount refund or if only refund means refund that the product current market price. I have all updation against my order in a softcopy format received from seller as a e mail and sms. The merchant also confirmed the order and didn't take any steps to cancellation within 24 hours. I Need Only Product or Current Market Price as per Show Room and Not an refund what i paid, if seller is only refund the amount means i want current market price as per product show room list price. Here i attached softcopy for your kind reference, kindly find the attachment file for your perusals.

38337057 THIS IS MY ORDER NUMBER 38337057…I HAD ORDERED PENDRIVE OF RS 1206 RS..IN THAT I HAD ADDED MY MONEY OF CLUES BUCKS OF RS 1104..AND OTHER CASH ON DELIVER OF RS 104…. BUT MY MONEY HAS DEDUCTED RS 1104 FROM MY MAIN A/C….AND IT IS SHOWING RS 1104….PLZ REFUND MY MONEY OR CONFORM MY ORDER …PLZ I M WAITING TO THE REPLY OF IT

I placed a order of samsung battery Order Id[protected] on 28 jan at 9:40 pm. Btt due to some Personel Reasons I requested their customer support to cancell my order..they said while we recievng our product returning wthn 4-5 working days ur payment is refund back to my paying account. They suggesting me to refuse the courier partner.. I Did the same & the order is returned back to their warehouse. Btt aftr tht they dont return my amount to my account.. Their customer support dont proprly response it from last 5-7 dayyys...