ShopClues.com Complaints & Reviews

Hi, Shopclue.com rder no 36627173 dated 03 Feb 2015 fro item AQUAFRESH GRAND PLUS RO+UV+UF+MINERALS (WITH FREE PRE-FILTER) Code: 72763244 was delivered by E com docket no[protected] on 10 Feb 2015 in damage condition, without any outer packing and without the free attachment of pre-filter worth rs 850. In this regard, shopclue.com was informed with return request nos. 36627173, 36627173. But no reverse pick up or refund process is arranged by Shopclue.com but all requests are closed without solution. Even after speaking to the customer care executive no solution was provided but I was asked repeatedly to send image of outer packing, where my compliant in itself says that product was not at all packed in any outer box, A RO system in as is box was delivered against my order on in damage condition without free item. Requesting to please get my refund for the product and a compensation for the agony and inconvenience due to not resolving my return request and delivering defective/damage item. With Regards Hemant Garg mob [protected] :

SIR, I HAVE PLACED AN ORDER FOR THE PRODUCT OF Lotto Pacer Sports Shoe Code: 5512516 SIZE NO 8 BEARING ORDER NO 36934101 DATED 06 FEB 2015 ON SHOPCLUE.COM AND PAID THE AMOUNT OF 699/- AS ASKED BY THE SITE . ON BOOKING OF THE PRODUCT SITE HAS SHOWED THAT THE PRODUCT WOULD BE DELIEVED ON OR BEFORE 15 FEB 2015 OR 17 FEB 2015 . INSPITE OF THAT I HAVE NEITHER RECEIVED THE PRODUCT NOR ANY TYPE OF INFORMATION FROM THE SERVICE PROVIDER .SO I REQUEST YOU TO TAKE NECESSARY STEP TO GET THE PRODUCT OR REPLACEMENT OF PAID UP AMOUNT AS EARLIER AS POSSIBLE .

Dear Concern, I had placed an order for 3 Set of Jockey Socks on 14/02/2015. I have received the delivery of the same. But I have received duplicate socks instead of original socks. The name written on the socks is Jokkey whereas the original Socks have a spelling as Jockey. The packet contains the right spelling as Jockey. This clearly indicates that it is duplicate good. Order No. 37827801

Hi team, This is yogaraj. I need a right action for my damaged product. Product ID is 26810281. I purchased one computer motherboard from shopclues.com on 16th November 2014. But i noticed that product was damaged. Then i return the product to the respective address. But still i didn't get my money. Product amount is Rs:3329/- ( 3149+180 ).. I already called shopclues customer support many times but they told to wait for few days. Now it takes 3 months more. I am worried about that. shopclues takes 3 months but still i didn't get my money. I already send the damaged product to the merchant and also talk to him. The merchant got the damaged product. I don't know why shopclues didn't send my money. I have attached my all the snapshots to this complaint. I have also the recorded voice when i spoke to the customer support and merchant. If you want the recorded voice means i will sent it to you. Please need a favor for me. I am very upset because of shopclues.com. I hope you will get back my money soon.

my order id is 37310415 on date 8 th feb which is not delivered till date of 13 fab if you not dilevered with in 6 day the it is valentine gift which is useless for me for more i year i do not hold the product which is not deliver by you till 13 feb then pls return back the product to my home & refund money in my a/c

i had booked for induction stove with free kadai... when i recieved the the product i was shocked to see the product damaged and the quality of the product was very poor. i booked a return pickup for the product but i havent heard anything about the return pickup from shopclues... i also bought a set of 7 watches... the product in the pic is different from theproduct recieved... watches are like road side picked cheap watches and sold to customer at higher cost... this is cheating... is shop clues is real customer oriented company or a cheater company..??? i am expecting someone from shopclues to get in touch with me ...

mene sony ka power bank kharida tha mene usko ek baar check kiya tha ki wo charge kar raha h ya nahi 15 din waad jab kisi kaam se train se bahar gya to mene usse apna mobile charge kiya mobile acha charge hua lekin me lotkar jab ghar aaya to mene use charge kiya lekin wo charge nhi ho raha mene sony company walo ko phone lagaya to wo kaha rahe h ki shopcules hamara online partner nhi plz mera order no 32623193 ya to change karaya jaye ya fir mujhe usko sahi karakar diya jaye to aap logo ki bahut kripa hogi

i purchased a jacket from shopclues but when i got the jacket i was shocked to see that, because the quality of the product was so worse i would like to inform to buyers to never buy the product from shopcles. its a fake company having fake product .

I HAVE ORDERED A CASIO EDIFICE WATCH WORTH RS.3550 ON 26 JANUARY 2015.BUT ON DELIVERY I HAVE FOUND THAT MY PRODUCT IS DAMAGED.I HAVE MADE A COMPLAIN TO SHOPCLUSE REGARDING THIS.PICKUP IS GENERATED AND ON 6 FEBURARY 2015 MY WATCH HAS BEEN PICKED UP BY JV EXPRESS.ON 12 FEBURARY 2015 MY REFUND AMOUNT IS PROCEED BUT I HAVE NOT GET MY AMOUNT ON MY BANK ACCOUNT. I WANT THIS MONEY FOR SOME OF MY NEEDS AS SOON AS POSSIBLE.I AM A STUDENT.I ALSO HAVE SOME ANOTHER ESSENTIALS WORKS BESIDES THIS. WHENEVER I CALL SHOPCLUSE CUSTOMER CARE THEY SAY AFTER 48 HRS. MY AMOUNT WILLL BE PAID. BUT IT IS MORE THAN A A WEEEK I AHAVE NOT GET MY AMOUNT . MY ORDERED NO.35249303 RETURN ID. 857171

Respected Sir,

Order ID[protected]

Product - Sony 40" LED TV HD

I Ordered the TV in Shop Clues, They Delivered it after 15 Day While am using the Product Under warranty I faced complaint so I informed to shop clues Regarding the Complaint and I send the product on November 2014 to Shop Clues Address then I Make lots of Phone Calls Regarding the Product and I Did lots of Mails to Shop Clues but they did not Respond Properly Regarding the Product Refund.

Its Around More than 3 Months Passed, Every Two days I had call them for the Status but every time they are telling that we will call back you and update you within 48 hours but I did not get any Improved Update From Shop Clues until.

Ticket number 1347496 - This is the First Ticket Number which they Given its already 50 Conversation Passed then they Given New ticket number 2072639. Its already 4 Conversation Passed.

Regards,

Lalu R.S

I had lodged a return request on 2 November against order number 24375923 and it was duly registered. on 10 November 2014 a reverse pick up was initiated by ECOM EXPRESS Kanpur but when Replacement as Requested NOR refund was received for 1-2 months I intensified the communication. Vide email dated 31 Dec 2014 and Jan 8, 2015 shopclues acknowledged that reverse pick is complete as er their latest update. Then they started sending emails that reverse pick up initiated. and mentioned the name of courier company assigned for reverse pick up that I had never heard not did any company as mentioned by them ever visited me. Last I wrote them an email seeking following information: 1. The reverse pick up was done by ECOM EXPRESS on 10 November 2014 as per scan of their acknowledgement on SHOPCLUES printout sent to you a number of times. 2. Before its pick up or otherwise you never communicated as to which courier partner was assigned to pick up the product - so - how was I supposed to know whether to handover the product to ECOM EXPRESS or not? 3. In any case during last three months no other reverse pick up effort was ever there. The courier company you have mentioned as deputed by you for reverse pick up, has never been known to us here ( Most of your deliveries come through RED EXPRESS COURIER or ECOM EXPRESS as far as KANPUR city is concerned. 4. As it is not my fault that I handed over the product to ECOM EXPRESS in good faith, may I know what effort you have made to communicate with ECOM EXPRESS - NEW DELHI about whereabouts of the product. 5. In the meanwhile as a customer, I am silent victim and seek some positive solution from your side for redressal of my issue.Hoping for some positive response. BUT they still replied the same day that they did not arrange pick up through ECOM EXPRESS - giving no reply to my complaints. I seek redressal of my complaint.

Dear Sir, with reference to order number 37900819 placed On : 15.02.2015 04:50 am for purchasing of Kids Footwear and materials delivered on Thursday 19.02.2015 11:30 am by Shop clues. This material is not to match as Viewed/showed in their online purchasing site. Therefore i have also advised you to please Strict to them that they are not providing the materials in actual as Showed in the image at their online site. and i have am rejected the material. (including receiving TA from blue dart couriers Bhilwara from my home). (Both Kids Footwear Images shown with this mail) Regards, Rooplal Khinchi Mob-[protected]

, Dear Sir, with reference to order number 37900819 placed On 15.02.2015 on 04:50am for purchasing of Kids Footwear and the same materials delivered on today 19.02.2015 11:00:00 pm by E com Currier services . When i Open the Parcel I observe Kids shoes not provide according to order and The Shoes Model and Colour is different (Shown In order) and Poor Quality. Material not to match as viewed/showed in their online purchasing site. strict to them that they are not providing the materials in actual as showed in the image at their online site. and i have am rejected the (including receiving TA from E com couriers bhilwara from my home)

Dear shopclues team, I was ordered on 11-feb order no. 37615925 product not received till 19-feb and i got a mail from shopclues team which is about refund initiated because courier issue. Now my gentle question is why u informed while i placing order?, why decided refund after 10 days ? Im expecting a answer Feel free to write me Baban.[protected]@gmail.com

sir i called their customer care after recieving the product and told them the product's weight was too less and it had a seal but the weight was less and i doubted that i didn't get the product body inside product's box...their executive asked me to open the seal and check out...as doubted i have not got the hard disk body inside ...just a wire and user manual...i have not paid 3800rs for this empty box...kindly make them to refund my money back and take it back! i need a quick solution in this regard...i paid with with pocket and its gone...i need my money asap!

dear sir/madam, shopclues cheated my sellers amount rs 4028/- anyone did not give to solve answer this issue take criminal action on them they are giving in direct answer only every time thay are saying we settleed your payment we settled your payment see net pay out report like this if we asked many qusion, they disconnected ph calls details give below ORDER No: 34381401 amount 2415. Billing Cycle > 2/17/2015Order No :36460337 Amount 1287. Billing Cycle > 2/10/2015ORDER No:32428583 Amount; 1287 Billing Cycle> 1/27/2015ORDER No: 33734499 Amount: 1287 Billing Cycle > 1/27/2015Order No: 33292749 Amount 1287 Billing Cycle > 1/20/[protected][protected][protected][protected][protected]------ Total[protected][protected][protected][protected][protected]-----Amount Dedction Rs 3535 For Order[protected][protected][protected][protected][protected][protected]Balance You Have to Pay me 4028/-

Dear Sir, Pls check with following details i did not get single rupess from shopclues ./com from januray month. they want to pay me Rs 4028 i have mailed & called many times. to shopclues m.support & sandeep.kumar & nimesh kumar but, m no way to get my money ORDER No: 34381401 amount 2415. Billing Cycle > 2/17/2015Order No :36460337 Amount 1287. Billing Cycle > 2/10/2015ORDER No:32428583 Amount; 1287 Billing Cycle> 1/27/2015ORDER No: 33734499 Amount: 1287 Billing Cycle > 1/27/2015Order No: 33292749 Amount 1287 Billing Cycle > 1/20/[protected][protected][protected][protected][protected]------ Total[protected][protected][protected][protected][protected]-----Amount Dedction Rs 3535 For Order[protected][protected][protected][protected][protected][protected]Balance You Have to Pay me 4028/-

Dear Sir, we did not get any payment for following payments no reply from them about payment they are telling we realesed your paymnet. see payment page" i saw it is. but, after that, i saw my bank statement single rupee not get from them i infomed this matter all shopclues tema. they are silent take action to stop shopclues.com ORDER No: 34381401 amount 2415. Billing Cycle > 2/17/2015Order No :36460337 Amount 1287. Billing Cycle > 2/10/2015ORDER No:32428583 Amount; 1287 Billing Cycle> 1/27/2015ORDER No: 33734499 Amount: 1287 Billing Cycle > 1/27/2015Order No: 33292749 Amount 1287 Billing Cycle > 1/20/[protected][protected][protected][protected][protected]------ Total[protected][protected][protected][protected][protected]-----Amount Dedction Rs 3535 For Order[protected][protected][protected][protected][protected][protected]Balance You Have to Pay me 4028/-

ORDER No: 34381401 amount 2415. Billing Cycle > 2/17/2015Order No :36460337 Amount 1287. Billing Cycle > 2/10/2015ORDER No:32428583 Amount; 1287 Billing Cycle> 1/27/2015ORDER No: 33734499 Amount: 1287 Billing Cycle > 1/27/2015Order No: 33292749 Amount 1287 Billing Cycle > 1/20/[protected][protected][protected][protected][protected]------ Total[protected][protected][protected][protected][protected]-----Amount Dedction Rs 3535 For Order[protected][protected][protected][protected][protected][protected]Balance You Have to Pay me 4028/-

anyone did not give solution for my payment.if you are doing like this, i will give advertiement in all newspaperi have lost my payment Rs 4028/- with shopclues.comi don't worry about money. i will bring all your cheatting matter via news paper, TV & all media's1. how many times i want ask money with you2. don't you hear, customer issues?3. are you acting ?4. don't you understand really what am telling you? 5.what happend my payment?6.when will you release my payment?7. why you are cheating like this?8.are you sincere in your work?9.why you are keeping sellers money in your hand?10. you are visible payment details in net payout report.& why are not credited in account?11. if you are geniune, you can give payment transfer details without hesitate12.no one will not give prper answer in your merchant support13. seriver manger also not supported to solve my issue14. who is resposible person for pending payment15. why you are not displaying your owner mobile no & email id's?16. why you are delaying for solve my issues?17. don't you have money to credit in my account ? if yes what did you do our amount?18. if you can't do this, why you want to run this business ? for cheating seller's amount? 19. after getting payment with customer, why you are delaying to credit sellers account?20. are you rotating sellers money in other business?21. if you are delay to credit sellers account ( after getting payment with customers? why you can't pay interest to sellers for delaying days?ORDER No: 34381401 amount 2415. Billing Cycle > 2/17/2015Order No :36460337 Amount 1287. Billing Cycle > 2/10/2015ORDER No:32428583 Amount; 1287 Billing Cycle> 1/27/2015ORDER No: 33734499 Amount: 1287 Billing Cycle > 1/27/2015Order No: 33292749 Amount 1287 Billing Cycle > 1/20/[protected][protected][protected][protected][protected]------ Total[protected][protected][protected][protected][protected]-----Amount Dedction Rs 3535 For Order[protected][protected][protected][protected][protected][protected]Balance You Have to Pay me 4028/-where did you put this my amount?if you transfer this amount give me evidancemy bank statement also attached