ShopClues.com Complaints & Reviews

I had made an advance payment on 4th Nov for a vitamin drink for Rs.450. Delivery date was 12th Nov 2014. Shop Clues kept on delaying it. They have also written multiple times that money will be refunded. Howver, it has not happened. As it stands now, I have spent a phone bill at least Rs. 200 chasing these guys for a refund of Rs. 450. Order No. 25768229 Imagine the inconvinience and frustration your in capable customer care department causes

Attached total corespondence [protected] Dear Supratim, This question is raised on 28.01.2014 and the photograph sent. Now after 2 weeks followup asking for the picture again. Kindly provide the replacement item in good condition immediately or else i will take up this order with your higher up's. Provide the Shopclues Grievance Cell contact person phone number. Thanks & Regards, Srinivas On Sat, Feb 14, 2015 at 1:52 PM, ShopClues.com <[protected]@shopcluescom.zendesk.com> wrote: ##- Please type your reply above this line -## ShopClues Support, Feb 14, 1:52 PM: Dear Customer, Thank you for shopping with ShopClues.com. This is with reference to your query regarding order. We apologize for the inconvenience caused to you. We are coordinating with the courier partners as well as with the Merchant. Meanwhile, kindly confirm that the packet received by you, was in intact condition, packed with shrink wrap and within ShopClues packaging. Please provide us with the images, highlighting the outer box condition so that the matter could be investigated further. Please be assured we are trying our best to resolve your query at the earliest. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Supratim ShopClues Support ShopClues Support, Feb 13, 10:27 AM: Dear Customer, Thank you for contacting ShopClues.com. This is with reference to your query regarding order no. We have forwarded a request to our concerned team and we will try our best to get you a resolution on priority. We regret for the inconvenience caused to you. You can track your order status at : http://www.shopclues.com/trackorder For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Asif Siddiqui ShopClues.com ShopClues Support, Feb 12, 10:56 AM: on the behalf of customer: i got the damaged product so i raise the return request file kindly check it and i also uploaded the pictures so please accept it and do the needful help as soon as possible and please arrange the courier boy to pic my product from my address. regard, rachna yadav kasichayanula Srinivas, Feb 12, 10:39 AM: Is this still not overdue? How much more time does the vendor take on this order for replacement? Expedite it's Urgent. Thanks & Regards, Srinivas Kindly revert it is very much overdue now kasichayanula Srinivas, Feb 10, 1:21 PM: Kindly revert it is very much overdue now ShopClues Support, Feb 6, 4:09 PM: on the behalf of customer wants the replacement as recd the damaged product kindly look into the same as soon as possible. ShopClues Nitin Singhal kasichayanula Srinivas, Feb 6, 3:51 PM: Kindly revert as it's already 4 working days passed ShopClues Support, Feb 4, 7:53 PM: Dear Customer, Thank you for shopping with ShopClues.com. This is with reference to your query regarding the order. We have forwarded your concern to the merchant and once we will receive an update we will inform you. It usually takes 3-4 business days, however, due to non–availability of merchant, it might take 1-2 days longer. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Supratim ShopClues.com kasichayanula Srinivas, Feb 2, 3:57 PM: Dear Akshat Saharan, Thanks for your reply. Please be noted that i have placed the Order on 13.01.2015 expecting fast delivery from ShopClues. But the order shifted to other merchant and ultimately the product received is damaged. Kindly send the replacement material at the earliest as we are in want of material on urgent basic. Waiting for your quick response. Thanks & Regards, Srinivas Shopclues Support, Feb 2, 11:06 AM: Dear Kasichayanula, Thank you for shopping with ShopClues.com This is with reference to your query regarding return for order no. 34021110. We apologize for the inconvenience caused to you. We have forwarded your concern to merchant and once we will receive an update we will inform you. It usually takes 3-4 business days, however, due to non–availability of merchant it might take 1-2 days longer. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Akshat Saharan ShopClues.com kasichayanula Srinivas, Feb 1, 9:55 AM: Please find attached the photographs Glass part completely broken Attachment(s) IMG_20150129_222053.jpg IMG_20150129_221922.jpg ShopClues Support, Jan 31, 2:18 PM: Dear Customer, Thank you for shopping with ShopClues.com. This is with regards to our previous communication, kindly share the required information to proceed your request. Please note we would require the information within 48hrs, failure which we will be unable to process your request. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Supratim ShopClues.com ShopClues Support, Jan 28, 6:05 PM: Dear Customer, Thank you for shopping with ShopClues.com. This is with reference to your order placed with us. We apologize for the inconvenience caused to you. However, to process further, we request you to fulfill the requirements as mentioned below and send it to us within 48 hours so that we can expedite the process. 1. Image of outer box with shipping label pasted and clearly visible. 2. Image of inner packaging and box. 3. Image of product clearly showing the damaged part / section. Please note that your request will be forwarded further, once all of the above mentioned requirements are fulfilled. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Supratim ShopClues.com kasichayanula Srinivas, Jan 26, 2:32 PM: Product damaged Cheers, ShopClues Support Team.

Hi, I have purchased weight product on Feb 1st 2015 and the same was cancelled on Feb 2nd 2015 but yet not received my money. This is my order id : 36295641. I have contact your customer they are not properly responding to my queries and not saying truth. Initially they said will refund within 2 days, after 2 days they said 5 days, after 5 days said 7 days and again contacted them, they said to wait for 1 weeks. This is the way of doing service to customer, how can i purchase in your site again and what i suggest to friends about your service. I cant wait too long need my money back early.

Ref: Shopclues.com Order Id: 31326847 and Ticket No: 1758901 My Order No: 31326847 dt. 26/12/2014 has been delivered to somewhere in Guwahati on 03/01/2015, whereas it was to be delivered in West Bengal. I reported the issue to Shopclues on 03/01/2015 with the screenshot of the tracking page of the courier company and my complaints was logged with ticket no: 1758901. After that I have contacted Shopclues so many times both through email and phone, but still I did not get any resolution from their end, neither they shared POD with me. Hoping to draw the attention of the Higher Authority of Shopclues and getting some help from them to get the refund for the order.

Ref: Shopclues.com Order Id: 31326847 and Ticket No: 1758901 My Order No: 31326847 dt. 26/12/2014 has been delivered to somewhere in Guwahati on 03/01/2015, whereas it was to be delivered in West Bengal. I reported the issue to Shopclues on 03/01/2015 with the screenshot of the tracking page of the courier company and my complaints was logged with ticket no: 1758901. After that I have contacted Shopclues so many times both through email and phone, but still I did not get any resolution from their end, neither they shared POD with me. Hoping to draw the attention of the Higher Authority of Shopclues and getting some help from them to get the refund for the order.

Dear Sir, We have placed some paid orders through different IDs on 26.01.15, 27.01.15 & 29.1.15, the details of which are as under: Order Ref No. [protected] pair of classic loafers [protected] pair of classic loafers [protected] pairs of flip flop slippers [protected] pair of classic loafers Above all orders are already paid the sum though net banking in last weak of Jan'15, but till date we have received not even a single delivery out of these, since it has been 20 days passed but no response by shopclues. Kindly arrange an earliest delivery as above all paid orders or revert the payment in our bank account. Thanks Anand Mehta [protected] Jodhpur

Sir The table mate vide order number 37069827 dated 7.2.15, received today. The top table back side holders are broken and because of it the legs and other parts could not be fixed. So it could not assembled. I want to return it you. Kindly instruct the courier collect back from me immediately. Arrange to replace or refund the amount. Take immediate action. Thanking you

I ordered a mega spin mop on 19 Jan 2015 via order no 830313 so i received the same on 24 Jan 2015 but it was defected so I complained for this on 24 Jan and the product was picked back via courier on 31 Jan but I am still awaiting my good item in replacement.

sir I placed the order on www.shopclues.com on 26/01/2015 i dint receive the free ear phones and so i raised a complaint still 10/02/2015 no response so i used the product on 10th a person came to my house and ask me to return the product I used it so I dint return it but i must receive the free earphone i am i right but they are not providing it so please help me my mobile no is [protected] mail id is [protected]@gmail.com order no is 35239897 i book - Sony OEM CP-F10L 10000mAh USB Power Bank Pack WITH FREE BEATS BY DR.DRE EARPHONE COMBO OFFER Code: 5052660

Dear sir, I have ordered for Pack of 3 Sporty Watches on dated[protected]. My order No. is #33337959. After receiving the product I found that out of three watches, one watch polo club watch is in damaged condition. Its crystal was not attached to the watch and separately found in the box. its crown was also not attached to the watch and found loose in the box. I have sent the photo proof of the damaged product and continuously perusing the case. Initially they agreed to replace but now they are not replacing the product and not responding to may emails. It is requested to kindly intervene in replacing the product. Regards Garg

Sir, My self, jay suthar, i ordered a 2600 mah. Power bank from shopclues.com. they sent me a power bank on which samsung is written and 2600 mah is also printed but that is not the original samsung. There is also a usb cable included in that but that is not working. When i charged the power bank for 4 hours and then i charged my phone with power bank but the power bank charged my phone upto 25% and then stopped charging. I thought that power bank is not completely charged so i charged it again for 5 hours but again it charged my phon only 25% (my phone have a 2100 mah battery). After this i also tried to charge my friend's phone with it but the results were same. Then i posted a replace on shopclues but i was not able to post. Every time after posting request app showed that '' your request have been posted and your request no. Is .. (They showed no request no.) And also i did not received any e mail on my account. (After posting return request on shopclues the app showed that i would an email about my request). My order id is 36743009. My email id. Is [protected]@yahoo.com. please help me. My contact no. [protected] / [protected]

Sir,
I have booked a micromax android one phone on dated 11/02/2015 at about 11.00am for my wife but due to some reason my wife refuges to use it so i cancelled the order at about 3.00 pm .As i paid the amount rs 5449/- by netbanking at the time of placing the order so i want my money refund back. Please do it urgently.
Thanking you
Rohini agrawal

Hello Sir/Madam, I have ordered Table mate in shop clues website on 2nd Feb 2015. Yesterday around 5.30 PM (11th Feb) received the product. Clips are damaged underside of the table mate. Without that clips can't able to fix the Table mate. Need your kind attention on this and get replaced. Call me at [protected] for further clarifications i[censored] have. Thank you.

Its been more than 12days since i placed an order, Received an email that, the product is shipped.
The delivery date has passed and still not received the product.. I have been following up with shopclues customer care. Every time they say, wait for 24 hrs, we will get back to you. but I never got any response from them. If they will not sort it out within 2 days i will file a FIR against them.

Dear Sir/Madam,

I ordered a reebok Sunglasses on 3rd Feb 2015 and order no. 36619767 and after a day they cancelled my order without any prior reason.
The product was in stock and when I called up the shopclues they said the merchant cancelled the order due to insufficient stock.
In fact, I double checked the same online but, the stock was very much available. The shopcules are cheating the customer by putting misleading advertisement. Request you to register a case and do the needful to resolve my issue by delivery the product ordered.
Regards,
Prabhu
[protected]

I have a complaint against online shopping portal shopclues.com.

As per trail mail i have ordered one JBL Headphone and 2 sony 10000MAH power bank. After receiving both the product i found that both the products are duplicate they look like the orignal product but actually they are fully duplicate in quality.
When i know the issue i go to shopclues.com site and try to update the return procedure but it was impossibly because of their photo upload process.
And after number o[censored]nsuccessful attempts o[censored]pdate the return process i contact to customer care and they told me that as per their policy they will not process return as it cross 10 days.

I am just fade up with these big names as they are doing fraud very easily and in a very big platform.
Please raise this issue .

Regards,
Santosh Kumar
[protected]
Santosh.[protected]@icicibank.com

sir i ordered a harddisk with order no.[protected] and after 2 days they cancelled my order without any prior reason...the product is in stock right now...when i called shopclues they say the merchant cancelled the order due to insufficient stock...i ask you why the product is still in stock then...i paid 3516rs for this order ...kindly make them to either sed my order within the respective time or refund my money with in a day!

i had been sopping SAHARA INDUCTION COOKER at shop clues confirmation order no[protected]. on DATED-27-NOV 2014. When i found product. this product was DEFECTIVE recently i informed customer care.C .care tell me Return request for your order 27867885 for Sahara induction cooker has been received on dated-3-DEC-20147& Return request approved dated-8-DEC-2014. C.care informed me my team will receive defective product your's home. After some days i call C.care he tell me AREA PIN- 323307 is not provided my service . So please You send DEFECTIVE PRODUCT & given address.I had send def. product by DTDC COURIER&CARGO LTD. on dated- 13-DEC-2014 When reached d.product Shopclues team refused to receive this product after some days D.product return at my home. Then i contact shopclues care team about this matter they are not solve my problem & producing the confusion .I had spend allready Rs-998.0 ON PRODUCT + 460.0 ON COURIER +approx 150.0 ON PHONE . All details i given to shopclues team. I did not return product only shopclues pay my payment & courier charges. When i contact customer care . Customer care take very very long time & becomes spend extra west money. i have given all suitable proof but shopclues team changing each statement.

issues against order : 36269351 I had ordered blue shirt as on site and as in attached image, but I have received a shirt piece with checked print that is totally different. So please replace with the same colored shirt piece.& please same colored shirt replace so date & return many

I was trying to order "Dymatize Elite Whey Protein Rich Chocolate 10Lbs" for 5000 . I placed the order and paid the money but was shocked because the order was not confirmed by the site . Then I immediately checked bank transaction and it says transaction was successful. i need my refund help me guys .