ShopClues.com Complaints & Reviews

Ordered and paid for 2 sets of shoes evo tek . recd only one set . Repeated complaints yield no result

Now shopclues is asking for photograph of original packing which is idiotic. after 3 weeks now . ONLY after tearing open the original packing does one come to know that the product is not inside . Is it not ridiculous that shopclues is asking for the same now .
Also shopclues should know that their couriers do not allow opening the packing before receipt . and also that i have placed so many online orders in the last 5 years but not had such a ridiculous service till now

Return requested for ShopClues order 31959711I reeceived the order on 8th Jan and I initiated return request on 12th Jan only (with timeline) as the product was not upto mark. I have ordered total 5 set of curtain in this order (total 15 pieces).
I received reply on 16th Jan that shopclue is not ready to accept the return(even it mentioned that user can return product if not like). 16th was the last day as per their policy. I was on holiday and could not check mail at that time.

Anyways, I checked my mails on 19th jan and decided to keep all 5 sets but When I opened all, my husband noticed that there was some kind of marks in one set so I wrote to shopclues again on 20th Jan that I am ready to keep 4 sets but cannot take 1 set as it is faulty as well.Then I got reply that the time has been over to initiate the return now.I requested them but they are not ready.

Curtain material is very thin and they have told that they have mentioned all the things regarding product on their website. I am asking them where is this mentioned?? I am still ready to keep 4 sets(12 curtains), just requested to take return of 1 only.

I am very dissatisfied with shopclue return policy and that's the reason I use to think more than 100 times to shop from shopclue and recommend shopclue to anyone. Earlier I was fan of shopclue but highly dissatisfy now.

I forgot my password and I tried so many times to recover but it says that we have sent you the password to your email id. But if I check that and I go accordingly also again and again it's getting redirected to the same place to (login account)(forgot password)(Email Id to recover) after checking the mail again come to the same place then put all stuffs once again. Really getting irritated with your password recovery procedure.I would appreciate if some one from team could personally put up a mail telling my present password. Thank you.

i ordered a handsfree of a company skullcandy at shopclues.com.but i got a piece of instead of originals.please review my complaint...i dont want any cashback...refund...replace of product or anything..but i just want to aware other people.

My order number is 35844031. I have placed an order in shopclues on January 30 2015 for 3 necklace Set. The amount has been deducted from my debit card and the payment was made succesfull . But later I got a mail like the order has been declined and the amount will be refunded. Can you please refund my money or deliver my product soon. customer support is irresponsible. Can u pls help me out.

I HAVE ORDERED LED BULB MY ORDER NO[protected] AND TRACKING NO IS 14418964 .THE BULB SENT THROUGH RED EXPRESS.LED BULB SENT BY SHOP CLUES ARE THREE DIFFERENT COMPANIES, MADE IN CHINA, ONE LED BULB HAS SOME LOOSING SOUND IN IT, TWO LED BULB HAS HALF LIGHT, ONE BULB IS BIG IN SIZE AND TWO ARE SMALL THREE ARE DIFFERENT IN SIZE AND LIGHT ALSO

On 30th jan I had placed order with shopclues.. I paid online Rs 187.. but the order status remains "checkout incomplete".. I received confirmation email regarding successful payment and balance deducted from my bank account.. I need refund as soon as possible.. Order Id: 35863447

I was placing an order for samsung mobile charger.Payment was also made as amount was deducted from my credit card. However some problem occured and the order status is not yet palced. Either place my order or else return me the money paid.

I have ordered a product through shop clues on 30-Dec-2014 and I received the same on 22-Jan-14. In that “leather gym gloves” is not available (Missing). I have already raised a complaint with them but still i am they are unable to resolve my complaint even after escalating to the senior level. The dealer invoice clearly says that, outoff 6 iteam dealer team have sent only 5 item. Order Number : 31799171 Product : Body Maxx 22kg Home Gym Weight Lifting Package Missing product : Leather Gym Gloves It includes: Body Maxx Rubber Weight Plates Rubber weight plates along with bush Solid 3 Ft & 5 Ft Chrome Plated Bar Solid 14" Dumbells Rods Multi 3 in 1 Bench Press (Incline + Decline + Flat Bench ) Made up of 2x2 Sq. Pipe Heavy Duty Bench press. Powder coated Frames for All. Leather Gym Gloves[protected][protected]--------I have not received one product. Imported Hand Grippers OFFER INCLUDES: 2.5 KG X 4 pcs rubber weight plates 2 KG X 6 pcs rubber weight plates 2 NO X dumbells rods 14" 1 NO X 3 FT curl biceps & triceps bar 1 NO X 5 FT bench & shoulder press bar 2 NO X locks 1 PAIR X leather gym gloves 2 NO X hand grippers 1 NO X multi 3 in 1 bench press Pls feel to call for any clarification Regards Harish [protected]

I had placed an order (order No.[protected] for the purchase of an Inverter (SU-Kam brand), costing Rs. 12025.00 on the 8th of January 2015. This order was shipped via ARAMEX on 10.01.2015, bearing tracking No.[protected]. The parcel reached me on 13.01.2015 in a damaged condition. The damage became visible only after the parcel was opened by me. I immediately send off an email, within 10 minutes, reporting the same, to the Shopclues customer support email address. Here is the copy of this message: (IgnatiusFrancis, Jan 13 03:08 PM: I received the parcel just 10 minutes ago. On opening the parcel, I see that the inverter has a big dent mark on its side, which looks like a heavy impact and there could be internal damage. Therefore I did not attempt to power up the unit. Also, I like to inform you that I have had a VERY BAD experience with ARAMEX, just a few days ago, while receiving a shipment from AMAZON India. ARAMEX staff was very rude, insolent and to even though I raised a complaint to the very top management of ARAMEX, the action looked very complacent. I also witnessed (just now) the guy who unloaded this (Inverter) unit from the truck rear. He literally rolled out it on to the road from the truck, which was about 2 feet in height from the ground. I need URGENT action on this issue. Francis.1503 HRS) Following the above message, I was contacted by Shopclues and informed that I may place a returns claim, with the photographs of the outside carton as well as the damaged product. This was also done and Shopclues message of for the same is copied below, dated 14.01.2015 (Hello, Thank you for contacting ShopClues.com.This is to acknowledge your return request. Your request has been logged with ticket number 1838193, please use the same email for further communication.We are committed to provide you a satisfactory resolution. Our returns department is working on it and will take 3-4 working days to proceed further.We look forward to resolving your request as quickly as possible.Thank you for your patience.Team ShopClues.) Next message from Shopclues, received on 19.01.2015, copied below: Shopclues Support, Jan 19, 5:41 PM: Dear Ignatius, Thank you for shopping with ShopClues.com This is with reference to your query regarding return for order no. 32790997. We apologize for the inconvenience caused to you. We have forwarded your concern to merchant and once we will receive an update we will inform you. It usually takes 3-4 business days, however, due to non–availability of merchant it might take 1-2 days longer. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support TeamSurajShopClues.com Today is the 29th and till date I have not received any information regarding the status of this order. Is this what Shopclues CUSTOMER CARE is all about????? Francis. [protected]

I have ordered a wall clock in shop clues, they delivered different piece that too it was broken into Pieces because the clock front object is a glass, they didn't packed with safety cover, and now they are not processing my return request, and there is no customer care number.

Hi, I have bought Samsung 2600 power bank in shopclues website, but in the web they are showing original product but they delivered the Used power bank with duplicate cable. Really this is second time am facing different issues with Shopclues.com. My shopclues order ID is 34122761 And i spoke with customer care representative also but they are not ready to give ful clarification on this and they are diverting the topic.

I have purchased the two product at shop clues confirmation order no[protected]and 32067185. on DATED-2-jan-2015 and almost 26 days gone no one response me and I aleardy return product but still I did not get any amount of the refund .plz helphelp meme

[1] against my order for 'DESIGNER WOOLEN BEDROOM SLIPPERS CUM SOCKET WITH SOLE' I GOT POOR QUALITY 1 PAIR THIN SOCK...THIS IS CHEATING. I TRIED TO CONTACT SHIPPER ON HIS PHONE NO.[protected] NO RESPONSE. [2] I placed order for 3 items on 24/1/15- orders no.34481009, 34481011 plus mosquito/fly killer/night lamp[34481013/34481007].i paid for 3 items but i got conformation of only 2 items[against 3 items]----what about 3rd item?. IF SHOP CLUE CANNOT REFUND MONEY -LET HIM COMPENSATE ME BY GIVING ME 'CLUE BUCKS'. thanks ajit [protected]/[protected]-----Godhra-389001

sir, i placed order for DESIGNER WOOLEN BED ROOM SIPPER CUM SOCKS WITH SOLE. I GOT A POOR QUALITY ONE THIN SOCK[A SINGLE PAIR]. I TRIED TO CONTACT SUPPLIER/SHIPPER ON HIS PHONE NO.[protected] BUT NO RESPONSE CHEATING--CHEATING ----CHEATING pl.contact me on-[protected]/[protected] pl.give us E-MAILof SHOP CLUE AJIT ICHHPONANI GODHRA 389001 [protected] [protected]

Don’t you understand what I am saying? You guys keep on replying the same drafted emails irrespective of my concerns. The brand which you have displayed on the website is not the one which I received. “You displayed “Aire” brand but we received “Mei SHENG POiPOURRj” brand which is no where mentioned in the web page while purchase is made. Don’t give replies. Take your product back and Just refund my money. This is completely a fraud kind of business which is not a healthy way to do this kind of business. If you keep on saying the same thing again and again you will be losing a valuable customer. Moreover, this kind of business will not stand for long term as you are losing your customers. TAKE BACK YOUR PRODUCT. I WANT IMMEDIATE REFUND From: ShopClues.com [mailto:[protected]@shopcluescom.zendesk.com] Sent: Wednesday, January 28, 2015 1:06 PM To: Pavan PSV Subject: [ShopClues.com] Re: Return requested for ShopClues order 33507925 ##- Please type your reply above this line -## Your request (#1885392) has been solved. To reopen this request, reply to this email or click the link below: http://shopcluescom.zendesk.com/requests/1885392 ________________________________________ Shopclues Support, Jan 28, 1:06 PM: Dear Pavan, Thank you for shopping with ShopClues.com. This is with reference to your order placed with us. We express our inability to accept your request as we have already informed you earlier that we have sent you the same product which was ordered by you. For further clarification, you may check the product description properly mentioned on our website as the product has been sent as per the specifications given. Therefore, we may not be able to fulfill your request. Please refer to http://www.shopclues.com/return-policy.html for return policies. We appreciate your understanding in this matter. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Arif ShopClues.com s::s ________________________________________ Pavan PSV, Jan 25, 8:57 AM: Do you think this is a game? I have already sent 2 emails regarding my concern. This is 3rd time I am sending this email again and don’t do fraud business here. I like shopclues and if this is the case you are going to lose a valuable customer. I purchased a product : “Product: 100% Original Smart Aire Bra Set - Freesize- Pack of 3- Multicolor” I received a product where no where the brand name is visible. I am going to escalate this to the top most level and going to email this to all reputed organizations including the CEO of shopclues and also post in consumer forum. I am saying again clearly, there is no brand name for the product I received and I was under impression that I am purchasing Aire Bra set. I have also sent you the photograph. Again, this is not the right way to do the business and hope my issue gets resolved this iteration. My concern is not only money but also TRUST factor. Don’t be so stupid saying “we have sent you the same product which was ordered by you.” Take back your product and process REFUND IMMEDIATELY. I received the product at evening and the next day morning I sent an email to take your product back and process refund. I am not a fool to undergo all this pain to send back the product if I received a genuine one. -Pavan- ________________________________________ ShopClues Support, Jan 24, 4:43 PM: Dear Customer, Thank you for shopping with ShopClues.com. This is with reference to your order placed with us. We express our inability to accept your request as we have sent you the same product which was ordered by you. For further clarification, you may check the product description properly mentioned on our website as the product has been sent as per the specifications given. Therefore, we may not be able to fulfill your request. Please refer to http://www.shopclues.com/return-policy.html for return policies. We appreciate your understanding in this matter. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Supratim ShopClues.com s::s ________________________________________ Pavan PSV, Jan 21, 9:51 AM: Comment: I don't know what's wrong with Shopclues.Is the problem with Quality check department or with the merchant itself? Received duplicate(3rd grade)products. Don't even get those kind of products on road side. I am completely dissatisfied with the product and need refund ASAP. Order Number: 33507925 Return Number: Product: 100% Original Smart Aire Bra Set - Freesize- Pack of 3- Multicolor Reason: Authenticity Action: Refund Click to view image: https://images.shopclues.com/images/refund_product_images/b7308f0fc68c320Duplica...⇄ Cheers, ShopClues Support Team. Message-Id:3AK1JESC_54c8916bd538e_13683f80de6cd31c389150_sprutTicket-Id:1885392

Hello, This is Raviteja, I ordered SAMSUNG POWERBANK OF 9000mAH FOR SMART PHONES AND FREE SAMSUNG EAR PHONE(Order ID :[protected] in specification of one power bank, two cables and one Samsung ear phone for free, with amount of 695/- Rupees, but I received only Samsung power bank with one power cable with seal breaking. There is no Samsung ear phone, only one power cable in the set. Please clear the issue as early as possible. Raviteja – ravi.[protected]@gmail.com – +91 [protected].

THE FOLLOWING ORDER WARE CANCELLED AND REFUND WAS APPROVED BY SHOPCLUES WITH REMARKS SHOWN AS STATUS. RETURN ID ORDER ID PRODUCT QTY STATUS 736161 31023039 Mega Spin Magic Cleaning Mop 1 Return Request Complete 724661 31023059 Rechargeable LED Torch 1 Request Approved - No Pickup Required 724683 31023049 Citiizen Calculator - CT512 : 1 Request Approved - No Pickup Required TILL DATE NO REFUND GIVEN IN MY CREDIR CARD ACCOUNT DESPITE OF REPEATED APPROACH. ON EVERY CALL I AM ASSURED OF SOLVING THE CASE IN 48 HRS.

i purchased one hp cartritriges combo21&21 from shop clues with order no27155611, whe i recd the product, w i found it to be fake product with a different name, ultimately it was reversepicked up fro me thru NUVO EX REVESE PICK UP ON 2-12-*14.I HAVE SENTSO MANY MAILS FOR REFUND, THE SHO CLUES WERE ASKING FO MY BANK DETAILS, WHICH I REPEATEDLY SENT AND I ALSO SPENT LOT OF MONEY WHILE TALKING TO TRHE ON THEIR NO[protected], AND EVERY TIME THE CUSTOMER CARE SAID THE REFUND WILL BW SENT BACK SHORTLY.I JUST SPOKE TO SOMEONE AGAIN I.E ON 27/1/15, HE STILL SAYS HE HAS FORWARDED MY COMPLAINTS.I THINK WE SHOULD BE VERY CAREFUL IN FUTURE WITH SHOP CLUES.

CLOCK IS DEFECT & THEY TOLD US THE BODY IS ALUMINIUM, BUT THE PRODUCT IS NORMAL PLASTIC.THE WATCH IS NOT SHOW THE RIGHT TIME.WHEN THE WATCH DELIVERED BY COURIER SERVICE AND GET BACK TO HOME.OPEN CLOCK THE WATCH IS DAMAGED.I COMPLAINED AS FIRST AS POSIBLE BUT THEY NOTHING RESPONCE.PLEASE TAKE ACTION.