ShopClues.com Complaints & Reviews

I ordered Antivirus from shop clues but the CD was blank and was not working So i requested return and refund They took product from us but its more than 15 days i didnt get my refund i called them more than 5 times no proper service from them.

Hi, This is Sathishkumar Adepu, I placed order watch in shopclues.com and today I got but watch display had broken. I want replace product and I didn't get warranty card also. Product ID: 6189862 Order No: 34292993 Styldx Men's Multicolor Dial watch Buyer's Name & Address: Sathishkumar Adepu 1-11-110/39/1 2nd floor Tatachary colony Shamlal Buildings begumpet Hyderabad 500016 Contact: [protected]

I have ordered 2 LED bulb (Order Num :[protected], When i opened the packaging i found, One bulb was already fused, and when i try to use second one, Just after 2 Min that one also fused.

I have raised return request and selected Shop Clue collect that product and give me refund, after almost 7 days Now i got the confirmation that i suppose to ship that product to company and bear that shipping charges.
Shopclue.com mention something else on their website and selling something else.

Please take appropriate action against it as am facing very inconvenient from last 10 Days due to this.

i purchased a phone samsung galaxy s4 active dated on 14 dec 2014, due to some problem i request for replacement to shopclues and he agree to replace my phone and phone picked up my phone, shopclues receved my 8 jan 2015, byt now shopclues not delever my relaced phone i am call many times shopclues customer team bt no result till date

Respected Shopclues, With reference to My Order: 33073769 on Sunday Flea Market Sale. The order has been shipped on 15 Jan 2015 but from that day the status is showing 'Shipped - Possible Delay in Transit', or nor it is been able to track at your courier partner's website. So i request you to please cancel the order if you are not able to deliver the product.

I have regular customer for shopclues. but my recent order for Men's T-shirts - Pack of 7 has completed but problem is that payment for Rs. 444 has been debited my bank account twies. Thereafter i was call on shoupclues customer care no. But i dont satisfied on his answer. So right now what i do for refund my money. Thierafter i was call customer care but no reply on his side. Pl z. help me.. My Order Details: Order No. 27852065 Order Date:27/11/2014 Registered email Id. [protected]@gmail.com Registered Mob. No. [protected]

MY ORDER NUMBER IS 32555091...AMOUNT IS 383...ACCER BAG...I HAD RECIVED FAULTY BAG FROM SHOPCLUES...IT IS DAMAGE BY PACKING DUE TO TIGHT PACKING...I HAD GIVEN RETURN REQUEST TO SHOPLCUES...TO SOLVE THAT PROBLEM BUT SHOPCLUES IS REFUSING MY COMPLAINT...I HAS SOWN THEM IMAGE ...BUT THEY HAD TAKEN 10 DAYS...AFTER THAT THEY ARE TELLING...U R 10 DAYS RETURN PERIOD IS OVER...NO ACTION IS TAKEN BY SHOPCLUES...WE ARE CLOSING U R RETURN REQUEST O[censored] R PRODUCT...EVERYDAY I M INTIMATING THEM ABOUT DEFAULT PRODUCT BUT NO RESPONSE FROM THEM...SO WHAT SHOULD I DO...NOW I HAD KNOCK THE DOOR OF COMPLAINT FORUM TO SOLVE MY PROBLEM...PLZ SOLVE MY PROBLEM AND GIVE ME SATSFACTION FROM SHOPCLUES...PLZ I M REQUEST TIN TO U

THIS IS MY ORDER NUMBER OF TWO PRODUCT32511673 AMOUNT OF RS 475...TOSIHBA BAGANOTHER OORDER NUMBER IS 32168155 AMOUNT OF RS 479...LAPTOP BAG...AMOUNT OF RS 475 + 479=954I HAD RECIVED THIS BAG ON SAME DATE...SHOPCLUES HAS DELIVER ME THE PRODUCT DEFFECTIVE AND DAMAGE...OF BOTH PRODUCT...I IMMEDIATELY GIVEN REQUEST FOR RETURN...BUT SHOPCLUES HAS TAKEN 6 DAYS TIME AND AFTER THEY TELL ME SENT PROPER IMAGE SO WE COULD CONFORM FROM MERCHANT...I HAD SHOWN THE DAMAGE AREA OF 3-4 PIC...AND AFTER THAT NO RESPONSE FROM SHOPCLUES...AND THEY HAD CLOSE MY COMPLAINT...AND SENT M, SG NO ACTION TAKEN BY CUSTOMER...EVRYDAY I M INTIMAATING THEM, , , BUT THEY ARE NOT TAKING ANY ACTION...PLZ RESOLVE MY COMPLAINT AND GIVE ME SATSFACTION OF BEING AN PART OF COMPLAINT FORUM...

Dear Sir, I had given an order of Samsung neo tablet on 25 Dec 14 from shopclues.com. On their website it was shown the item delivered on 27 Dec 14 to SO Model colony in Mumbai via indian post. I ordered the item to be delivered at Air Force station bhuj Gujarat. The order no. Is 31259247. I made several mails and phone calls to them. They have not resolved the complaint yet. It has taken more than one month and i dont require this product now. So it is requested to help me to get my money refunded back as soon as possible. Amit Huda [protected] [protected]@rediffmail.com

Hi, I have purchased a pair of shoes from shopclues portal, after payment was submitted i got error from portal that order creation failed due to technical reasons. I checked with bank and got confirmation that transaction was successfully submitted to portal, when i enquired about the same through shopclues support they did not track my order. I have transaction details shared by my bank regarding this. I do not have any other details except mail ID used for booking. my mail ID: ark.[protected]@gmail.com

Todear sir shopclues given me wrong quantity shoes. I returned parcel to same courier boy at same time and written also on courier paper parcel refunded and took photo of that paper. I am attaching that photo also parcel refunded.they sent no of one quantity shoes but i placed order no of two quantity shoes. please stop this site quickly this is totally cheating site caution to shopclues buyer to shopclues otherwise next customer you would be there my order no. 30116451 complaint no.1686943 regds Rahul Kumar [protected]

sumitbuddhdev, Jan 24, 12:01 AM: helmet was not approved by ISI and the helmet is not as per the details given by merchant i am not satisfied by your service and the customer care services are also very poor and your agents are not solving the queries of customers hence i am not satisfied from your services

I had ordered mobile cell on 17/10/2013 with ShopClues.com per Order # 23637629 and paid Rs. 6598/-. As I found the mobile ordered was not suitable for me, as per their policy I asked for cancellation of the Order. However I was informed that I should refuse the delivery and on receipt of the product by the seller I will get the refund and gave me Ticket # 1540721. However now more than three months have passed and on one pretext or other they have not refunded my money. They firstly informed me that they have refunded my money on 29/11/2013 per Bank transaction #[protected] which in fact was tr. # of my payment to them as it can be seen that the tr. is preceded by date of tr. On pointing out the same they asked for statement of my account which I submitted on 18/12/2013. After receipt of the same they informed me that they have remitted my money. I waited for about ten days and then asked them to submit Bank tr. number of the remittance to which they replied that they had in fact not remitted the money and asked for details of my account to enable to remit money. I promptly submitted the same. But I have till now not received the money.

Order no.[protected] on 15th Jan 2015 dear sir i ordered an Iphone 5s few days ago and when i opened the box i was shocked because of the poor condition of the phone (2nd hand ) . I spent 37000 money on this and got a damaged phone . the customer service guys are saying that it will see to it but no action has against this . please reply as soon as possible my email id - [protected]@gmail.com thank you

Order No: . 32382671 Customer Name : NISHANT RAI Customer Address : NISHANT RAI C/O AJAY MITTAL 1867, VIKAS VIHAR KALKA DISTT PANCHKULA PANCHKULA, HARYANA 133302 India Pin Code: 133302 Mobile No.:[protected] > Product Description : VOX V3100 Triple SIM Mobile Phone with whatsapp (Black) Code: 6659924 > > Merchant (Online Website Name) : Alpha Radios 1900, Chandni Chowk Old Delhi, Delhi 110006 India FOR LAST 10 DAY DAILY I CALL on cut care but not got any resolution, i waste my 300 rs to call on cc.. if it is possible then resolve else i am going to FIR, , , I WANTS TO REFUND OF MY MONEY PLZ...UR CUSTOMER CARE IS TOO BAD ...

Dear Sir, This is to inform you that I am your esteemed customer and place regular orders with shop clues. I want to register complaint with you regarding my cluebucks accounts balance. I had some 1240 cluebcucks point in my account, on 21stJan 2015, I wanted to order few things and when I saw my clue bucks accounts it was showing just 5, to my surprise when I called your customer care, and spoke to Mr Aditya, floor supervisor, He talked to me very rudely and inform that they got expired yesterday, when I asked them that I did not received any mail or notification about expiry of said clue buck points, he did not answered and keep Saying it expired. After that I requested your floor superisor mr Aditya, to release my earned shop clues for one day at least to utilize them but he said nothing can be done now. I am your regular customer and expect a courtesy that some one will look into my genuine request to release those points for atleast one or two days so that I can utilize my points. I expect some one senior from your organization to look into my genuine concern and revert back immediately with some solution. Regards Harinder sandhu [protected]

I had ordered a Sony KDL 32R420 LED TV from Shopclues.com on 27th Dec 2014 Order No. #31428857 and Order Amount: INR 22, 698/- (Incluing delivery charges). However, thy have delivered me a wrong product (Sony KLV 32R426B). Now, it's been 4 weeks but I haven't received my refund yet. Despite of my repeated Complaints / return requests through their call center (return id # 760553) as well as the merchant (Contact no. [protected]), no action has been taken to resolve my issue. Also, whenever I call to their call center, either they are mentioning as "we are in progress to contact the merchant" or "we are making this as high priority, please wait for next 48 hours". This is now bordering to consumer harassment. Please help me in getting my refund the money.

I ordered “OPTIMUM NUTRITION 100% WHEY PROTEIN GOLD STANDARD” from Shopclues while ordered I have some doubt regarding product thus I asked to merchant and he ensured me that product is 100% genuine but when I received product it was 200% fake. Product box was duplicate, no lot number, no mfg. date no hologram sticker. It was clearly showing packed by someone locally and paste a On 100% protein sticker I contact to OPTIMUM NUTRITION help desk they also confirmed this is a fake. So guys be alert while you order something health relating product online because these kind of fake product directly dent your health for long time. Be careful when you order online these kind of item. Confirmed your product from manufactured website. I observed Shopclues never verify their online counterpart what they are selling they simply are just playing with health to sourcing such a fake product. Be care full.

I had ordered an item vied order id 34086753 and tracking number is 14408048. It is 13 fins oil filled radiator of Havell's make.the item was delivered on[protected]. After opening the parcel, it was found that one castor wheel is broken. This castor wheel is to be replaced by a new castor wheel. Kindly replace the same urgently as without fixing the castor wheel, the heater cannot be used.An urgent action is required. Anil Goyal, (m) [protected].

I have ordered " ZTE S160 CDMA Phone Mobile Tata /Reliance /MTS /BSNL (All other CDMA Sim work)" from shopclues.com vendor "e9mart (Mumbai, Maharashtra)" and my order ID is "33398365". But they have delivered defective mobile phone which is not working at all. I am very unsatisfied with the merchant product. As I have paid additional shipping charge Rs.49 only because this merchant has written that they are offering manufacturer warranty. But device do not have any Bill / Invoice with it and I will not be able to claim the warranty without the bill. Also more is my time which got wasted as I was waiting for my product since 5 days. Please try other ecommerce website instead of ShopClues.com. I tried Shopclues.com first time and my first experience was just pathetic. Also shopclues is not taking any actions even though I am under buyer protection policy. Also the merchant is selling price over the MRP.