ShopClues.com Complaints & Reviews

Hi All, I ordered a kettle, it was damaged so I was asked to take a picture of damaged part of it and raise a replacement request. I did accordingly and then product was picked from my address. Since then i have been waiting for replacement of my product. Their customer care executive asked me to share the acknowledgement slip, I shared it, But no response. I sent them multiple email of their customer care email ID but no response. Please do not ever order from this site. Its only my request being a victim. Sunil [protected]

order no is 28686473 .ticket number 1748073 . I had paid the money as on 6th December 2014. Till now i did not received Refund Amount of RS. 1609/- . you are telling as the amount will be credited in 4-5 days as on 31 dec 2014, when will it will be credited ??? Kindly reply as soon as Possible.

I bought a Solar LED tube light from Shopclues.com.But they delivered a cracked tube light.I have complained many times to return this product and return my money to Shopclues.com.But they does not response. Please help me. I am attaching the picture of packed product and also unpacked product

Ref:- Order No. 32065769 Jo Order[protected] product aapne delivered kiya hai wo broken product delivered hua hai jo product ke paise aap mujhe wapas kar do mujhe aap ka product Nahi chahihe main aaap ne jo product send kiya hai wo aap ko konse address pe send karu plzz suport Adv. Jayant D Shelar M.No. [protected] [protected]

My order no. 21846201 & i have order one product on dated 05.10.14 with a value for Rs. 75/- only through credit card. & now status is showing order is cancelled but till date i did not recd any money in my card account from shopclue. This value is just a very less amount but if this value is very big how much i frustrated from this type of error. I have contacted so many time with shopclue customer care on that matter every time they assure me your money will be credited in your card account within 24 hours but till date i did not recd my money from there. So it is my humble request to everyone never order any product from shopclues site because this site is very very big cheated site. Their customer service is very very disgusting & very poor service & your have to atleast waste your money on their phone bill because customer care no. is not tollfree paid no. thanks suresh [protected]

Order number : 20847039 I had the following bad experience with Shopclues. 1) Delayed Delivery due to non availability of product. 2) Wrong product delivered 3) Password recovery service not working. 4) Refund not processed. 5) Public comments on the product not displayed. This is my experience with Shopclues. I ordered this product in September 21, 2014 which cost Rs 279. Upon the delivery date, I received E-mail saying the product is not available. The mail also suggested that I switch the vendor and get the same product. So I followed up ( Order no:[protected]. Finally, after missing two more delivery date. I got a delayed delivery of the product on October 15. On opening the package, It was found that the delivered product was wrong one. Whatever was delivered was clearly not worth the money I payed and it was not what I was looking for. SO in order to raise a refund request, I tried logging in. But, I had forgotten my password. The option to recover my password did not function for at least 4 days. And calls to the Non-Toll-Free customer care also did not help. So after four days when new password was set, a refund request was raised. Since I had changed the vendor earlier, my order ID was changed and product cost less than what I spent originally. The refund amount mentioned also was less than what was spent. I again corresponded with Shopclues customer support, where in they assured me that the request will be processed in two weeks. The time expired long time ago. I called a couple of times to the customer support again to no avail. I still have not received the refund, where as they sent mail saying that the refund request is processed. I tried raising a comment on Shopclues website to inform others from falling into the trap. The comment did not surface on the website. I want to raise a complaint against Shopclues and want the refund of money spent(Rs 279/-) and losses incurred due to the dealing with Shopclues.

Dear Sir, I was very disappointed by service with shop-clues. I was asking for replacement since 2-3 days. I didn't received any feedback from shop-clues. Also my return request was closed without asking any feedback by me. My cell phone was faulty n not working good. So I checked with directly mobile dealer Golden Mobiles, Secunderabad. I sent Mobile using professional courier. Now Dealer was telling for Refund amount as stock is not available. Now shop-clues taking much time to refund this amount. Please help me to get my money back as early. Hoping positive response. Vijay [protected]

order no.32233979 3, 15w cfl lights this is local made item without any brand/company/manufacturer name on the item itself-please check at your end. one piece reached in broken condition--2 are o.k. supplier EVERGREEN not responding-tried to contact on phone [protected]-mentioned on your Bill pl, replace the broken one give me BUCKS if replacement cannot be given ajit ichhponani [protected]

On Sunday[protected] I have ordered Pack of Three Hosiery Shorts Code: 3127396 and GTC sports Track lower with pocket Code:33080047. But I have got conformation on Three Hosiery shots.I didnot got conformation mail in GTC sports track My money is deducted from my account . I need to know the status of the item when will be received and I have attached my account statement with this mail please check it and inform to me as soon as possible.

Hi, I am a dissatisfied customer as I had ordered a Sony powerbank order number 32524451 but when i received the package it was a samsung powerbank and i was left really very disappointed, I want a replacement of that item, do something at the earliest

Dear sir, I am s.praveen kumar Dear sir, I am s.praveen kumar buy a product in shopclues through online shoping, the product Sai Arpan's Premium Door Curtain - (4x7) .Product is not delivered to my address and I asked them to return my amount and they said within 15 working days your amount will be return and i requested to cancel my product on 23-dec-2014 but still now my amount is not return, please look into the isuue.order number is 27568361. thanks and regards s.praveen kumar [protected]@gmail.com

Dear sir, I am s.praveen kumar buy a product in shopclues through online shoping, the product Sai Arpan's Premium Door Curtain - (4x7) .Product is not delivered to my address but in the site status it is showing that the product is delieverd, when iam keep on asking about the issue they are saying that, We regret to know that you have not yet received your order. However, as per the courier website, the order is showing in transit and we have got the confirmation from the concerned courier that the product is already delivered to you. Based on your emails, please be assured that your concern has been forwarded to the logistics department for further investigation. The matter will be followed up with the courier department and will share the proof of delivery within 7 business days.and my request number is 1655002 and after 7 working days they are saying that We sincerely apologize for the inconvenience caused to you. However, we have received a latest update from the courier that the product is delivered to your shipping address successfully. Please confirm the delivery. butt it has not deliverd.when i checked in the courier site it is showing product not deliverd and my reference ecom express number is Air Waybill No :[protected] Order No :27570175 please look into the issue and I want my money back. thanks and regards s.praveen kumar [protected]@gmail.com

Hi, We have ordered a leather Jacket from shopclues with order id 32129095 & 31858831. The product which we received from the product which is advertised is totally different, its illegal. The seller is really cheating the customers and doing this deliberately. We need the refund for the product or we will raise it to consumer court and file for high reimbursement Thanks

Hi, I have ordered for a leather jacket in shopclues, but I have received a incorrect product with 48 size which is totally illegal, the seller is cheating and they do it again and again deliberately Order # 31858831. I have raised a refund request but haven't received yet.

I purchase sony earphone xb30Ex from shopclues online site 3 days ago..This earphone is duplicate and those people was not giving proper response so please help me sir . I'm tired to solve this matter even they can't take my return request.

HAVE ORDERED THE SAHARA INDUCTION COOKER FROM SHOPCLUES.COM Order Number: 31898973 Order date: 31 Dec 2014, 08:09 PM Return: 771119 Return Request Date: 09 Jan 2015, 11:35 PM Action: Replace item Status: Return Requested I AM COMPLETELY DIS AGREE WITH THE PRODUCT DELIVERED BY SHOPCLUES AS THIS IS WORNG PRODUCT AND IT IS ALSO NOT WORKING. YOU HAVE GIVE ME DEFECTIVE PRODUCT. I DONT WANT THIS PRODUCT SO PLEASE GIVE ME THE CORRECT PRODCUCT OR GIVE ME REFUND. I HAD ALSO PUT THIS COMPLAINT TO CONSUMER DEPARTMENT AS YOU HAVE GIVEN ME WRNG PRODUCT. PROBLEM: 1.I HAVE ORDERED INDUCTION COOKER OF "SAHARA COMPANY". AND YOU HAVE SEND ME IT OF "KITCHEN KNIGHT" 2.YOU HAVE GIVEN ME THE PRODUCT. I HAVE TESTED THE FAN IS NOT GET CUT IN AND THE OVERHEAT ALARMS COMES SO I CAN NOT HEAT MORE WHICH IS NOT USEFULL AS FAN IS NOT WORKINNG. PLEASE GIVE ME CORRECT PRODUCT WHICH IS TESTED COMPLETELY. I HOPE CONSUMER DEPARTMENT WILL HELP ME.

PRICE OF DRAGON PREMIUM 12 AND DRAGON PREMIUM 12.5 AND DRAGON PREMIUM 13 ? PRICE OF DRAGON HOME 12 AND DRAGON HOME 12.5 AND DRAGON HOME 13 ? WHAT IS THE SHIPPING CHARGES AT CHINSURAH, HOOGHLY, WEST BENGAL, PIN 712101 ? IF THE SOFTWARE IS NOT SUPPORTING INDIAN PRONUNCIATION, WILL YOU CUSTOMISE IT BECAUSE i WANT TO PURCHASE DRAGON SOFTWARE SUPPORTING INDIAN PRONUNCIATION. CAN I PURCHASE THROUGH CASH ON DELIVERY OPTION ? FROM SHOPCLUES.COM I FIND DRAGON HOME 13 AMOUNTING TO RS. 5950/- . IS IT AVAILABLE NOW ? IS THIS THE FINAL PRICE ? IN CASE OF CASH ON DELIVERY OPTION, IT IS REQUIRED TO GIVE ADVANCE AMOUNT ? IS THERE ANY WARRANTY OF THE SOFTWARE ? HOW WILL YOU HELP ME IN INSTALLING THE SOFTWARE TO MY COMPUTER ?

paying you for the goods and u making customers fools isnt it that a foolish thing u made a mistake . this is the 3rd time it has happen u make customers fool . i bought a leather foax brown jacket nt this dam worst quality black jacket . do you think we are fools u have . 4 days to refund or . give the ganiun item cod order Your ShopClues COD order 32313207 or other wise . hang in . consumer court

Sir, I had purchased two 13 fins Vox oil filled heater model no X-OD-13 TF Oil Heater 2900w. One of the oil heater has the complaint of breakage in the thermostat and switch plastic body, cord storage part and fan is making a lot of harsh sound due to some manufacturing defect.The order no. is 30867383 and transported by Gatisurface. Kindly replace the oil heater with a fresh new piece. Thanking you, Harsha Goel C/O R.L. Saran "Chandrika" 141 Kidwai Nagar, Allapur Allahabad U.P. 211006 MOB. [protected]

I have purchased a 360degree rotating cube from your firm worth Rs.340. It costs me Rs.370 at the time of collection through courier. When I opened it and inserted battery in it, it was not working. It was not at all rotating as it was described in the website. Kindly replace the model as soon as possible, otherwise I will have to take other actions regarding this. Preeti satyawali lab430 School of life sciences, JNU, Delhi-67