ShopClues.com Complaints & Reviews

I received one package on 21/0/2015- said to contain ACS LED Bulb -12W- 5 pack. When i opened the package ( I attached a few photos with the return request ) - The boxes are opened and the upper cover is removed - and the light is small in size and no where there is mention about it is a 12W led bulb. Further it is not ACS brand bulbs.
To my utter disappointment I received the following -
BANGBANG Small led bulb - 5 boxes which are open -no upper cover. I found one upper cover inside the pack which says it is a3 w bulb .
The seller cheated me by sending a useless / different / worst item.
I don't want it. Fed up . This is the second time I was disappointed with your seller sending defective / different item. Please take back the same and refund my money.
You closed this claim - which I feel is wrong . I will post about this in websites - so that others will be careful.
If I don't get a positive response I will stop buying from you. .
This is my order details-
Order Number: 33578551
Order date: 17 Jan 2015, 10:36 AM
Return: 815101
Return Request Date: 21 Jan 2015, 12:13 PM
Action: Refund
Status: Return Requested
Latest status - return request disallowed as the seller has sent the same item.
How you act to protect your seller who cheated me.
Try to understand customer claim .
I enclosed five pictures to prove how I was cheated.
Still you say the seller sent the correct item.
Then what protection a regular customer will get.
Your intention is to protect a erring seller and not helping a regular customer.
Saw in their face book profile same return request for this same item sent by another person.

i placed an order for xiaomi mi 10400 mah powerbank at shopclues on[protected] for Rs 679 (order#[protected] but i never ever had imagined that what i had recived on 22 dec 2014 and gifted my cousin would turn out to b a fake and duplicate one. today 22-01-15 afternoon i came to know it was fake when my cousin (whom i had gifted the package without even checking and opening what was inside), told me that his powerbank does not charge and is slightly different from the one i was carrying. u cant imagine, how much embarrased i felt . same time so much angry on SHOPCLUES .. had i not been lured by the offer i wud never had purchased it... better IF added few more bucks and bought it from the genuine seller FLIPKART. SORRY to say SHOPCLUES, but my first time experience is very bad with u ... tried to call so many times today but ur pathetic cc kept me waiting for hours until it zeroed my mobile balance. Now would u please refund for the same or make me share it on every forum. thanks regards. JAFFAR HUSSAIN JAMMU

sir i have sent the order back around 18days back but they are still not refunding my order...i have sent them the courier slip also...still they are not responding to any of my messages! they are showing that the order is retuned already...as you can see in the picture! i paid 300rs courier charges also and sent the slip already!

i have ordered 1 cloth from shopclues.com (amount 725rs) to 04.01.2015 order no 32340881 but i have not received yet. i had many time contact to shopclues but every time Interspecific answer. please do the needfull Regards Lalit Bisht [protected]

ORDER NO 33518795 FOR DOUBLE BED AC BLANKET ORDER DATED 16.01.2015 BUT TILL DATE THE PARCEL IS NOT CONNECTED . TRACKING NO IS [protected]. PLEASE CONNECT MY ORDER AS EARLY AS POSSIBLE. MY NAME IS SUNIRMAL BHATTACHARYA, CONTACT NO- [protected]. PLEASE NOTIFY ME AT CONTACT.

had order some bags from shopclues...all that bag was deffective ...i had given complaint of return the product request...not a single response from shopclues...veryday i m checking email...no response even shopclues has not have any helpline number on which i raised my complaint... my order number of the product is 32511673...rs475 toshiba bag 32168155...rs479 laptop bag 32555619...rs 383 defecive accer bag 32555091...rs 383 defecive accer bag 32553249...rs 383 defecive accer bag toatal amount of my product is 2103...shopclues is not helping me...plz help me to get my money bag...all this product is deffective

I have ordered (order No:[protected] for KLV-40R472 Sony LED TV from SHOPCLUES.COM online on 8.12.2014. TV was delivered to me on 4.01.2015. I received the TV after 27 days of my order. Photograph of TV with cover is attached which shows that there is not packing defect or damage due to transport. I requested Sony service center to install the TV (Service ID:[protected]. They came on 09.01.2015 and opened the TV, there was no defect physically (Photo attached). When we switched on the TV, we found that there is a display problem in the TV(Photo attached). On 10.01.2015, I informed to the Shopclues through their website and telephone ([protected]). They agreed me to replace the TV within 48 hours. It was not replaced. I called again on 12.10.2015. Again, they agreed me to replace the TV within 48 hours. It was not replaced. On 14.01.2015, I reminded and the TV was not replaced. 13 days (22.01.2015) are over since I have made complaint about the defect in TV. Totally 43 days are over since I placed the order. They keep dragging the issue without taking action.

I've placed an order of 3 LEDs . the order has been received, the cost (including shipping charges Rs19) is 509. But the MRP printed on the box of each LED comes out to be Rs129 .Means overall cost including COD charges is Rs. 406.That means ive been charged of extra Rs 103.

Dear Sir / Madam I am ahmed abdul bari i regular buyer from shopclues.com site but from last few order my iteam are missing are receving damage when i contact they customer support their saying they will replace my iteam but til now i have not got any of my iteam below are the details of my orders complent1: Order no:33423481 on 14 Jan 2015, 10:05 PM AutoSun Car Seat Massage Chair Back Lumbar Support Mesh Ventilate Cushion Pad (QTY:1) Car & Bike Blind Spot Convex Rear View Mirror Chrome Corners (QTY:1) i have just recive auto sun car sea massage in parcel and car blind spot convex are missing in this order complent no 2: order no:32229113 on 04 Jan 2015, 11:26 AM Bike Car wash Pipe Flat Hose Water Gun Spray For Car, Pet Bath (QTY:1) IN this order i have just recived only water Gun Spray but pipe is missing in this without pipe gun is waste for me i dont pipe ouside also complent no3: 31447551 on[protected] it is Sleepwell Solid Eye mask they show good quality of produce but when purced that they said me a cheap and bad quality product complented no 4: order no:31447549 it is Emkay Electrothermal Water Heating Pad which i was recived damage with leaking of water from it when i informe them they say it wil be replace but till now i hyave not recived so i hope you wil be helpful for me thanking you

I had ordered for the Magic Cleaning Mop in Dec 2014 and got to know that product was missed by the shipping agency ie GATI .Now i asked for refund of money for Shopclues and they are telling this is still in Process and till today I haven't got my money. The Customer support hasent called me back at all.I have ordered more than 4 products from Shopclues only with this oredr I am facing issue..Please give back my money...

No one has come to collect my defective phone its been a month i call customer care daily, daily they raise new complaint and give me new ticket number.i don't know how long will it continue but by reading other complaint I understood that this site is usless fraud and has fraud merchants.. Its better we all go against them and file a case. If though they collect the product refund is not guaranteed.. I request go to other site.. Amazon is superb in that i got my refund back in 3 days.. But shopclues yuck..

My order no. 32642349 I had ordered Gillette Mach3 cartridges the seller sent me Fake Gillette cartridges which is of cheep quality and without sr. no. Marked on blades unlike the original one. and shopclues rejected my request of return. is it your service? and you claim all products are 100% origional ? get this product check with Gillette and refund my money back.

I have ordered for a Sony MDR - XB30EX Earphone for Rs. 299/- (which is actually worth Rs. 2499/-). I have heard so many rumors about ShopClues cheating customers by sending fake products and not refunding back. Then I thought, I should not judge a website by hearing or reading about them and foolishly purchased this item with Order No: 32898929. Since there was no COD option, I had to pay online and knew my money was burnt on fake product then itself. But had a little hope that I will be proved wrong. Ironically, I received a product Sony MDR - EX85SL Earphone(made in China) which wont be worth Rs.50/- in grey market. If I had received atleast a decent product, I would have adjusted with it. But I got a worst imaginable product. So when I placed a request for Refund, ShopClues insists that I received what I purchased and rejected the Refund process. I would like to expose their methods of cheating customers. Regards, Naresh

I have order the ULTIMA POT 1000 ML MONET/STAINLESS STEEL KETTLE from SHOPCLUES.COM My order number is 31333261 I have given the following details of courier about my product Carrier Name: DTDC Tracking Number: Z31996232 Track your Shipment: Z31996232 When I am tracking my product from courier website, it shows that it is delivered on 9 december, 2014. Although I have booked the product on 26 December, 2014 I have call the shopclue.com customer service many times but all the time they told me the same courier number and forward my complaint to concern courier agency Today there is 20/01/2015 and till date I have not received my product although I have submitted full amount of the product

my order number is 33044697 and i had ordered indigo powder . you have cancelled the order, so you should refund me 375 which i had paid . But you have send me a mail that you will refund me 174 . Can you please clarify the whole thing .My mail id is madhu.[protected]@gmail.com

I received an empty box for my order no.29218039 I Already Contacted them four times for a refund or replacement they said they would contact me within 2 days but no response also they said my request was closed because I didn't send any pictures but I did please see this matter is investigated. Thank you Yours, K.S.Srivalli

I have not return my balance I have mails you many times but these days your shopclues team not reply any mail today is one month complete for return my request but now not solve my problem Plzz give me a refund my balance ShopClues Support, shopclues sale a SanDisk 128 gb micro sd but this is fake memory card I have lose my data and not return my 2600 rs shopclues is totally suck 20 days ago shopclues reply me rahulaggarwal, Jan 03, 10:32 AM I have not return my balance I have mails you many times but these days your shopclues team not reply any mail today is one month complete for return my request but now not solve my problem Plzz give me a refund my balance ShopClues Support, Jan 09 10:05 AM Dear Rahul, Thank you for shopping with ShopClues.com. With reference to your order no. 29717833, we have forwarded your bank details to our accounts team for processing the refund. The amount will be credited into your provided account within 6-7 business days. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Goldi ShopClues.com but today is 20 day done but my balance is not refund in my account. i have all records for a shopclues [protected][protected] On Thu, Jan 15, 2015 10:47 PM CST ShopClues.com wrote: >##- Please type your reply above this line -## > >[ShopClues.com] Re: My order is not a good product this is fake memory card 29717833 > >[protected][protected]------ > >ShopClues Support, Jan 16, 10:17 AM > >Dear Rahul, > > Greetings from ShopClues.com > > We sincerely apologize for the inconvenience caused as we have already forwarded the refund request for your order. However, the process has been delayed. Please be assured we are trying our best to expedite the refund. > > It has been our constant endeavor to provide our customers with the best of products and services at all times. However, we regret that this time we could not stand up to your expectation. > > We appreciate your patience and understanding regarding this concern. > > Best Regards, > Customer Support Team > Ashima > ShopClues.com > >[protected][protected]------ > >rahulaggarwal, Jan 15, 10:44 AM > >Ok fine I have case your support team for consumer court > >[protected][protected]------ > >rahulaggarwal, Jan 15, 10:38 AM > >[protected][protected] > >[protected][protected]------ > >rahulaggarwal, Jan 15, 10:31 AM > >Plzz refund my balance > >[protected][protected]------ > >rahulaggarwal, Jan 15, 10:29 AM > >Plzz refund my balance >I have not refund any balance in my account > >[protected][protected]------ > >rahulaggarwal, Jan 14, 10:42 PM > >I have not received refund in my account. Plzz concern your account team >today complete one month but my balance not received >Plzz refund my balance in my account >I have sent u all details > >[protected][protected]------ > >rahulaggarwal, Jan 14, 10:41 PM > >I have not received refund in my account. Plzz concern your account team >today complete one month but my balance not received >Plzz refund my balance in my account >I have sent u all details > >[protected][protected]------ > >rahulaggarwal, Jan 14, 10:41 PM > >I have not received refund in my account. Plzz concern your account team >today complete one month but my balance not received >Plzz refund my balance in my account >I have sent u all details > >[protected][protected]------ > >rahulaggarwal, Jan 14, 10:41 PM > >I have not received refund in my account. Plzz concern your account team >today complete one month but my balance not received >Plzz refund my balance in my account >I have sent u all details > >[protected][protected]------ > >r

I have not return my balance I have mails you many times but these days your shopclues team not reply any mail today is one month complete for return my request but now not solve my problem Plzz give me a refund my balance ShopClues Support, shopclues sale a SanDisk 128 gb micro sd but this is fake memory card I have lose my data and not return my 2600 rs shopclues is totally suck 20 days ago shopclues reply me rahulaggarwal, Jan 03, 10:32 AM I have not return my balance I have mails you many times but these days your shopclues team not reply any mail today is one month complete for return my request but now not solve my problem Plzz give me a refund my balance ShopClues Support, Jan 09 10:05 AM Dear Rahul, Thank you for shopping with ShopClues.com. With reference to your order no. 29717833, we have forwarded your bank details to our accounts team for processing the refund. The amount will be credited into your provided account within 6-7 business days. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Goldi ShopClues.com but today is 20 day done but my balance is not refund in my account. i have all records for a shopclues [protected][protected] On Thu, Jan 15, 2015 10:47 PM CST ShopClues.com wrote: ##- Please type your reply above this line -## [ShopClues.com] Re: My order is not a good product this is fake memory card 29717833 [protected][protected]------ ShopClues Support, Jan 16, 10:17 AM Dear Rahul, Greetings from ShopClues.com We sincerely apologize for the inconvenience caused as we have already forwarded the refund request for your order. However, the process has been delayed. Please be assured we are trying our best to expedite the refund. It has been our constant endeavor to provide our customers with the best of products and services at all times. However, we regret that this time we could not stand up to your expectation. We appreciate your patience and understanding regarding this concern. Best Regards, Customer Support Team Ashima ShopClues.com [protected][protected]------ rahulaggarwal, Jan 15, 10:44 AM Ok fine I have case your support team for consumer court [protected][protected]------ rahulaggarwal, Jan 15, 10:38 AM [protected][protected] [protected][protected]------ rahulaggarwal, Jan 15, 10:31 AM Plzz refund my balance [protected][protected]------ rahulaggarwal, Jan 15, 10:29 AM Plzz refund my balance I have not refund any balance in my account [protected][protected]------ rahulaggarwal, Jan 14, 10:42 PM I have not received refund in my account. Plzz concern your account team today complete one month but my balance not received Plzz refund my balance in my account I have sent u all details [protected][protected]------ rahulaggarwal, Jan 14, 10:41 PM I have not received refund in my account. Plzz concern your account team today complete one month but my balance not received Plzz refund my balance in my account I have sent u all details [protected][protected]------ rahulaggarwal, Jan 14, 10:41 PM I have not received refund in my account. Plzz concern your account team today complete one month but my balance not received Plzz refund my balance in my account I have sent u all details [protected][protected]------ rahulaggarwal, Jan 14, 10:41 PM I have not received refund in my account. Plzz concern your account team today complete one month but my balance not received Plzz refund my balance in my account I have sent u all details [protected][protected]------ rahulaggarwal, Jan 14, 10:40 PM I have not received refund in my account. Plzz concern your account team today complete one month but my balance not received Plzz refund my balance in my account I have sent u all details [protected][protected]------ rahulaggarwal, Jan 14, 10:36 PM I have not received refund in my account. Plzz concern your account team today complete one month but my balance not received Plzz refund my balance in my account I have sent u all details [protected][protected]------ rahulaggarwal, Jan 14, 10:36 PM I have not received refund in my account. Plzz concern your account team today complete one month but my balance not received Plzz refund my balance in my account I have sent u all details [protected][protected]------ rahulaggarwal, Jan 14, 10:35 PM I have not received refund in my account. Plzz concern your account team today complete one month but my balance not received Plzz refund my balance in my account I have sent u all details [protected][protected]------ rahulaggarwal, Jan 14, 10:35 PM I have not received refund in my account. Plzz concern your account team today complete one month but my balance not received Plzz refund my balance in my account I have sent u all details [protected][protected]------ rahulaggarwal, Jan 14, 10:35 PM I have not received refund in my account. Plzz concern your account team today complete one month but my balance not received Plzz refund my balance in my account I have sent u all details [protected][protected]------ rahulaggarwal, Jan 14, 2:25 PM team Plzz reply me my balance is not refund [protected][protected]------ rahulaggarwal, Jan 13, 10:13 AM what's is this when my refund my money u say 5 to 7. days but kindly I have check my balance so don't have any money in my credit [protected][protected]------ rahulaggarwal, Jan 12, 10:56 AM why u have don't reply any responses for my mails [protected][protected]------ rahulaggarwal, Jan 11, 7:48 PM Plzz solve my problem my money is not refunded in my account [protected][protected]------ rahulaggarwal, Jan 11, 12:01 AM when my problem is solve today is 20 days for return request [protected][protected]------ ShopClues Support, Jan 9, 10:05 AM Dear Rahul, Thank you for shopping with ShopClues.com. With reference to your order no. 29717833, we have forwarded your bank details to our accounts team for processing the refund. The amount will be credited into your provided account within 6-7 business days. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Goldi ShopClues.com [protected][protected]------ rahulaggarwal, Jan 8, 4:18 PM Account Holder Name: RAHUL AGGARWAL Account Number: [protected] Account Type: saving account Bank Name: state bank of India Branch Address: 921 clock tower, subzi mandi Delhi Delhi IFSC Code (as per the cheque book): SBIN0001280 I have already update my all details for fill return request Plzz asap Bcoz I need money [protected][protected]------ rahulaggarwal, Jan 8, 4:17 PM Account Holder Name: RAHUL AGGARWAL Account Number: [protected] Account Type: saving account Bank Name: state bank of India Branch Address: 921 clock tower, subzi mandi Delhi Delhi IFSC Code (as per the cheque book): SBIN0001280 I have already update my all details for fill return request Plzz asap Bcoz I need money [protected][protected]------ ShopClues Support, Jan 8, 9:51 AM Dear Rahul, Thank you for shopping with ShopClues.com. This is with reference to your refund request against order no. 29717833. Kindly share details as below to process your refund at the earliest. Account Holder Name: Account Number: Account Type: Bank Name: Branch Address: IFSC Code (as per the cheque book): Your refund request would be initiated as soon as we get the above details and it will reflect in your account in 6-7 working days. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Goldi ShopClues.com [protected][protected]------ rahulaggarwal, Jan 7, 11:50 AM what is my refund date? [protected][protected]------ ShopClues Support, Jan 5, 10:57 AM Dear Customer, Greetings from ShopClues.com. We would like to inform you that the refund for your order is in process. You will shortly receive an automated update with the payment details. For further assistance, kindly refer to www.shopclues.com/help We look forward to your shopping with us again! Best Regards, Customer Support Team Rahul ShopClues.com s::s [protected][protected]------ rahulaggarwal, Jan 5, 12:58 AM my return status is return received so when my balance is refund? [protected][protected]------ ShopClues Support, Jan 2, 10:04 AM Dear Customer, Thank you for contacting ShopClues.com. We have received update from our courier partner that pickup of your product has already been done. We would like to inform you that we are yet to receive your product in our warehouse. We would like to inform you that once we receive your order in our warehouse then we will be able to proceed further for refund/replacement. Alternately, you can track your return status at www.shopclues.com/trackorder For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Supratim ShopClues.com s::S [protected][protected]------ rahulaggarwal, Jan 1, 7:46 PM what is the status of your ware house Plzz don't sent me a last time duplicate reply plzzz return my product [protected][protected]------ ShopClues Support, December 31, 2014, 10:06 AM Dear Customer, Thank you for contacting ShopClues.com.

I ordered men leather jacket on 6th January 2015. I kept waiting for the delivery and today on 19th January 2015, I received very means very late delivery. So it was very disappointing late delivery service...Main thing what I ordered I didn't receive that and instead some low quality of jacket is delivered by the courier man and the cash on delivery is paid to the your courier man. But now after opening and watching the item I received is completely opposite of what I ordered. So now I kindly request you to replace my order by the one which I ordered or else I want my money back. Photo which I have sent is the one which I had ordered and which I didn't receive. Hope you will respond me soon and not let me feel the need of taking some serious action against it. You can contact me on my this number [protected] or you can also email me at [protected]@yahoo.in. Thank You

For the refund of my order 28585931 I returned the product as per instructions (return ID:670001) to shopclues through professional courier on Dec 27, 2014 (http://tpcindia.com/Tracking2014.aspx?id=IXM[protected] and it has been delivered to them on Jan 05, 2015 and I am still waiting for refund of both the order and courier shipping charges (Rs.75).Have raised many tickets (1686421, 1791302, 1844382,[protected] but no proper response then no reply at all.Please help me to get refund for the order plus shipping charges ASAP.