ShopClues.com Complaints & Reviews

I have ordered jacket on 17th December 2014 ORDER NUMBER 30325945. Till today every time I call they give me ticket number raised a complain and wait for 48 hours wait for 48 hours. Typical dialogue. I can even say that dialogue now. I am raising an urgent complain you will get response in 48 Hours. It is so irritating. I must complain to higher authorities or the government.

I order, DP/SLT 2 in 1 - 12 LED Rechargeable Emergency Light + 3 LED Bright Torch (QTY:1) on Monday 20 Oct 2014, but todya is 8 january 2015 till i not received my order, I have called the customer care 4 times, but they are not taking any action against the refund of my product and not refunding money. so kindly please take an action order no: 24093971

i had orders 2 tempered glass screen for samsung galaxy s4 n samsung galaxy grand 2 but i only got delievry of samsung s4 tempered glass and i dint got the grand 2' tempered glass n i had alreadg paid for the order now please tell when will i get d delievry of my grand 2 ' tempered glass screen

I ordered Combo Of Microfiber Duster Cleaning Brush Tool 1 Pc + Car Cleaning Cloth 1 Pc. on Dec 8th 2014. The order Number is 28427883 and the shipment is shipped through Ecom Express trackin Id is[protected]. Till date the shipment is not delivered. I raise a complaint to Shopclues through mail, they replied as the shipment is delivered to my address but actually it is not delivered. I contact the ECOM Express with my tracking Id They told the shipment is not traceable and its not reached to local hub (Chennai). Kindly help me to solve this issue.

I have ordered the product on 21 Dec 2014. I have called the customer care 4 times and still product is not delivered. But i get an email every day that it has been delivered to my shipping address. This is so very annoying when I have already made the payment. Order 30851489

Fraud, Fraud, Fraud, Fraud, Fraud, Fraud, Fraud, Fraud, Fraud Companyyyy I had bought Fila shoes from Shop clues on 8th Dec 14 worth 1050Rs and within 15 days both the shoes teared down (broke) from front . I had asked shopclues to repair/replace the product as it's just 20 days passed and I got a response from Shopclues that we are not able to replace / refund for the product as "we would like to inform you that you have registered a complaint for product after 10 days. As per Shopclues policy complaint is accepted within 10 days of delivery which is already over. Therefore, we may not be able to fulfill your request as per our return policy" I don't understand why i had got such a stupid response from them. Don't buy anything from this company as they are very rigid and don't give you any response for your query. My case id is - Manufacturing Defect[protected] Pls do the needful asap. Thanks Paresh

I have ordered Designer Door Curtain - Pack of 2 (QTY:1)Merun colour, But i received item colour was brown colour, And that material quality also not good coming very bad smell.What is this.Is this any quality check done.I don't what this material, i want amount return.i send message like that. But shopclues replied Dear Customer, Thank you for shopping with ShopClues.com. This is with reference to your order. We express our inability to accept your return request as we have sent you the same product with standard quality ordered by you. Material quality is very worst, Also coming very bad smell on the material, Nobody will never go near by this material.I don't want this material, shopclues to back this material, i want refund.

I had ordered for a nicer dicier chopper in the month of November 14, the item that i received was packed neatly but inside it was damaged, and since then i have been trying for my refund, they have got my order picked up from my place in mid December 14 and i have given my bank details till now . I have not got my refund. They don't even think of responding for the problem but try telling that it shall take 6-7 working days for refund, i have got this mail twice from their customer care, there is no follow up done /no back tracking team to help resolve these refund cases. Atleast after this i suppose they might reply me or call me

Sukuma Sassy Look Tunic Green Sukuma 2 Pc Satin Night Wear Order ID[protected] I have returned this product and its showing tat product has been delivered i am waiting more than two months but till now i dint receive any response from the site. i need to replace my amount 400 is thr with shopclues. kindly check it and let me know. Dont cheat customers.

Dear Sir/Mam, I did online shopping from shopclues.com for stainless steel puri maker. When I recieved the product it is not working/wrong product. So I register many complaints by customer support of shopclues.com but they are not taking any action against the refund of my product and not refunding money. so kindly please take an action order no: 30838469...

I was loyal shopper of shopclues.com, However now I am no more fan of shopclues, due to wrong size and color product delivered recently. i had ordered the size number 8 sleeper with blue color but received size looks like either size no. 3 or 4, it's too small even unable to fit into my child legs and color looks like jocker kind of thing. Very difficult to manage with this small size and peculiar color order, Hence requested for return the shipment and deliver correct one.But shopclues should accept this and either replace or refund, but they are not accepting the return request at all.I filed return request multiple times. Each time they closed it without giving any reason. Worse is that shopclues do not have any contact number or customer care number. Even i dropped the mail to shopclues that will escalate same issue to CCI, but they are not giving any response and claiming that they have delivered correct size and closed the without any information. They have delivered light green color one, but i ordered blue with size 8. Attaching the image together with other size no. 7 sleeper.So that you can get the comparison in size. Please help me regarding this issue. Shopclues Order Number: 29845609 Return Number: 748675

I was loyal shopper of shopclues.com, even I was great fan of shopclues and told many friends about good experience. However now I am no more fan of shopclues, due to one damaged product delivered recently.It's ok, many product got damaged in transit. But shopclues should accept this and either replace or refund, but they are not accepting the return request at all.I filed return request multiple times. Each time they closed it without giving any reason. Worse is that shopclues do not have any contact number or customer care number. They insist on mail system/online log system and thier executive are not trained to handle customer queries. Also they do not have any grievance addressal system. Not sure where to escalate this, shopclues is following wrong business practice and taking advantage of its dominating market position Should I write to CCI?

This is regarding my refund pending for 1 complaint from past 15-20 days(earlier, return took 15 days) & other 2 from a week. Every time customer care gives an excuse that we were unable to process or technical glitch or gateway issue. This way Shopclues.com is spoiling their own reputation. I will never ever recommend this shopping site to anyone. You guys are not able to resolve the issue despite 100 times follow up. Your competitor shopping webs like Snapdeal/ Flipcart etc are brilliant in response. Of course, you are competitive in price but not in services. I am frustrated because approximately 20, 000 INR is pending at your side & no positive response heard for this. Order no. 27393301 : ticket no. 1699862 (pending from 20 days) Order no. 31924481 : ticket no. 1768996 (pending from a week) Order no. 31899839 : ticket no. 1739639 (pending from a week) Regards, Husan Pal [protected]

My following Return Requests are pending with shopclues.com since long, however no action, whatsoever, has been taken by KOOVS.com for pick-up of these products and refund against these orders despite complaint on website of KOOVS.com. Return ID Order ID Product Quantity Return Requested on dated 680569 29023533 Vegetable & fruit rack 1 16.12.2014 680511 29023531 Stapler Set (Get 2 for Rs. 66) 1 16.12.2014 669839 28313859 OTG Cable 1 15.12.2014 647713 28314833 iLiv Designer Winter Shawl 1 05.12.2014 647673 28312961 Mattress Cover, 2 Size Options 1 05.12.2014

I have Ordered Alia Bhatt Designer Lehanga Code: 1829506 From ShopClues.com but they send me Duplicate one so i request for returned back to Shopeclues & they promise me to give refund Amout but Still I have not Received My Refund on this ticket number 1748073 in my Bank Account till today.its almost one month done but they are not giving me Refund.Kindly look after this & take further steps as soon as Possible. FURTHER DETAILS PLEASE REFER BELOW MENTIONED. Order #28686473 ORDER DATE: 06 Dec 2014, 04:09 PM PAID USING: Cash on Delivery SHIPMENT INFORMATION: TRACKING NUMBER [protected] VIA DELHIVERY Product Quantity Unit price Discount Subtotal Alia Bhatt Designer Lehanga Code: 1829506 1 Rs.2, 299 Rs.690 Rs.1, 609 Subtotal : Rs.1, 609 Shipping Cost : Rs.0 Total : Rs.1, 609 Billing Address: apeksha chawda 724, Nirmal Corporate Centre, 7th Floor, Near Nirmal LifeStyle, LBS Marg, Mulund (West), Mumbai - 400080, India, mumbai, Maharashtra 400080 India Shipping Address: apeksha chawda 724, Nirmal Corporate Centre, 7th Floor, Near Nirmal LifeStyle, LBS Marg, Mulund (West), Mumbai - 400080, India, mumbai, Maharashtra 400080 India Merchant Name: Bhaavi fashions B-1002, Shyam sangini, canal road, near L P Savani School, vesu, Surat, 395007 Notes: i requird blue colour for this Alia Bhatt Designer Lehanga with blouse piece & duppatta

Dear Sir/Madam, I got a mail from shopclues like this "This is regarding your ShopClues order #28489165. Our courier partner has done the pickup of the product from your place. Following are the details: Return request for my order id:28489165 Tracking Number: 66003471 Return id:671703 Courier Company: JV Express Reverse pickup of my order for 5 Pcs Non-stick induction safe cookware on[protected] Thursday but same product also reached to your place but Amount Rs.468 is not refunded till now kindly REFUND my amount as early as possible. Regards ROOPA G K

Dear shopclues, Myself sk md habib, want to inform that I have received a sms on 4thjan2015 that refund for my order 27648427 for oleva ladies set of 3leather watch has been successfully processed and suggest email fordetails but I have not get any email or refund amount in my accounttill now...so request you plz check whats going on and plz refund mymoney in my account as soon as possible with email confirmation.. .Regards, sk md habib, mob-[protected].

I have ordered Brand: Duke Model No.: Z5936-Black for Rs.535/- Order Number: 28167571 Return Number: 658315 Product: Men Jacket In Black Reason: Wrong Item Delivered Action: Refund the seller has sent a local product jacket which is completely different then the ordered one as per the advertisement of the seller moreover it is not 'L' size it is a small size jacket. shopclues always deliver a different product from which is advertise. after complaint i was advised for return. i spent Rs.135/- for return courier charges and the item was 16.12.2014 . after expiry of 20 days i have not received my amount paid for the jacket as well as the return courier charges.

Hi, I ordered Nokia headphone Order#31878405. But i got already used headphone, it was already opened and used and quality not good. I request you to replace it and provide me the new. I'am very upset with the product. Please change it asap.

i recieved wrong color and wrong product.So kindly requesting you to please refund my amount.same was informed three times to your excutive persons.Thanking you. My bank a/c # is[protected] Name - Pankaj Kumar Jha IFSC CODE - CNRB0001812 CANARA BANK YELHANKA SETALITE TOWN BANGALORE-560064.