ShopClues.com Complaints & Reviews

I ordered a LED TV (ORDER NO.[protected] on 09th Oct., 18 days already past and payment made by credit card INR 31338/- as no cash on delivery option available, initial delivery date was 12 / 14 Oct. but the status since 17th March is "pre dispatch inspection done" Though the product was in stock when I ordered, In spite of regular follow-up I have no clue whether I would receive the product or not, as it is very difficult to get through their help line no., Regards / Kapil

I ordered an item order no.22074905 on 13th october 2014 and they showed that it would delivered on 23th oct. but it is already 27th october but they don't delivered yet. it has already 15 days passed, i am checking the status regularly.but there is no latest update since 13th October. I gave a complain( ticket no. 1250574) but they said to me that it would deliver in 24 to 48 hours. But i did not get it.

I have purchase Mop for ShopcClues.com online shopping Payment Process done 06 Oct 2014... They are given estimate Date of Deliver Oct 14-15 till date no not yet to received My Order item... till date Order Status Notification Message & Email not received totally my money lost kindly do the needful and solve the my issue Thank you, Anthony Raj Contact no:[protected]

Dear Sir I had ordered Azzaro Perfume and have received Hugo Boss. I have ordered on your site for the 1st time and such a bad experience. I have already paid COD and I NEED MY MONEY BACK. I have not used the received product at all. please arrange to collect the same from me and return my money. I have received the product just 1 hr ago today only. Neither the vendor not shopclues.com customer care no[protected] Regards Saurabh Miglani [protected]

I had made online payment for wespro speaker (Code: 3885568) Order No:22482161on 9th October 2014. But I still haven't received my product till date. And the customer service no: [protected] is always busy and even when the call is connected I am kept waiting for some time and the call gets disconnected. I had lodged many complaints with Shopclues having request nos: 1195570and 1268040. But still haven't got any resolution.

Respected Sir, With reference to my Order: 22503733, i have ordered the item on 9-Oct-2014, but yet now it is almost 19 days but i haven't received the item, the item is still in Processing State, contacted many times the customer support but no response at all. So i please request you to delivery the item on priority basis or do refund the amount if your merchant is not able to deliver such a small item.

Animesh Mukherjee 1 min · I LOVE TO BUY ON LINE FROM SHOP CLUES, BUT NOW I FEEL THEY ARE USING OUR MONEY AS THE DONT BOTHER ABOUT THEIR CUSTOMERS .SHOP CLUES TAKES PAYMENT IN ADVANCE BUT THEY RETURN YOUR MONEY AFTER 25 DAYS OR MORE IF YOU CANCEL A ORDER, SHOP CLUES NEVER MIND WHAT THEIR CUSTOMERS REQUIRE, WHY THE ORDERED A PRODUCT SOLD BY SHOP CLUES, ANY TIME YOU ASK ABOUT UR ORDER THEY REQUIRE MIN 48 WORKING HOURS FOR REPLYING YOUR MAIL. I HAD ORDERED A LAKSHMI GANESH IDOL SET FOR LAKHMI POOJA PURPOSE ON 12TH OCT.2014 YOU WILL BE SURPRISED TO KNOW THAT THE SAME ORDER IS STILL UNDER PROCESS AND SHOP CLUES KEPT MUM WITH CLOSED EYES. SEE, I AM SHARING THE STATUS OF MY ORDER HERE. 1. ONE ITEM ORDERED, PAYMENT DEDUCTED FROM MY BANK AT THE SAME TIME BUT S C IS STILL CONFUSED ABOUT THEIR INVENTORY AND SHOWING PAYMENT FAILED AS THEY TAKE ORDERS FOR TAKING YOUR MONEY IN THEIR BANK. 2. SAME PRODUCT TWO RATES, HIGH PRICED PROD. DISPATCHED LOW PRICED PROD. STILL IN UNDER PROCESS. 20 Oct 2014, 02:21 PM 24106401 • Set Of 12pcs Soup Bowl (QTY:1) Rs.152 Payment Failed 20 Oct 2014, 02:14 PM 24105623 • Set Of 12pcs Soup Bowl (QTY:1) Rs.152 Order on Hold - Pending Inventory Check 13 Oct 2014, 03:38 PM 23106549 • Ganesh Laxmi Murti With Lighting (QTY:1) • Estimated Delivery Between: Wed 22 Oct and Mon 27 Oct Rs.199 Shipped - Possible Delay in Transit 12 Oct 2014, 04:43 PM 22818437 • Golden Look Lakshmi Ganesha With Lighting (QTY:1) • Estimated Delivery Between: Wed 22 Oct and Mon 27 Oct Rs.122 Processing - Ready for Dispatch LINE A- SET OF 12 PCS SOUP BOWLS (SHOP CLUES SAYS PAYMENT FAILED) LINE B- SET OF 12 PCS SOUP BOWLS (SHOP CLUES SAYS, Order on Hold - Pending Inventory Check) PLEASE NOTE: ORDER NO IS SAME FOR ABOVE TWO LINES LINE A AND LINE B

Order ID : 22706609 Return ID : 524069 Sai Arpans Beautiful Designer Double Bed AC Blanket-Assorted Colors Rs.112 Product Quliry is cheap. Not as shown in Photo. I asked to refund amount and take return. But they are saying We would like to inform you that the product that is delivered to you is the same product which has been provided to us by the merchant. We, at Shopclues.com provide standard quality products to our customers. Therefore, the merchant will not be able to accept the return/replacement of the product.

This return has not been executed yet and upon checking the zendesk you have closed the ticket without resolving the issue. Order Number: 22281701 Order date: 08 Oct 2014, 01:19 PM Return: 512055 Return Request Date: 19 Oct 2014, 10:53 AM Action: Refund Status: Return Approved The product received is either very old or a duplicate. The Perfume does not last for more than 2 hrs after application and the smell is weak. I have used this perfume before and it lasts for more than 10 hrs after application. I am also filing a complaint with the International Consumer Rights Protection Council (ICRPC) You people are fraudsters your business must shut down in public interest.

ordered Puma women shoes from Shopclues.com on 1st october and the estimated delivery was 6th or 7th october. And today is 28th october . I got a FAKE bluedart Courier Number([protected]) from them . I contacted shopclues many times regarding this . Earlier they used to reply me after 2-3 days and would say please allow us some more time we will check with courier company but now they have even stopped replying to my emails . My Support ticket number of shopclues : 1199963, 1199965, 1199967, 1199969.. and many more I dont know why i every time i contacted them they give me new ticket number ? Please help me . I have file a case against shop clues in Consumer Court MY ORDER NUMBER IS : 21652875 Item code : 4455310 Amount : 1720 Rs. Adv Surinder Kakar.

I ordered 1 electronic roti meckar : on 9/10/ 2014 order no. 22443315... I haven't received them yet.. The payment was done through visa card I call many times in your office but they tall me its out of stock.how many days you tack time. i"m not satisfy your service kindly tack this mater at the Arlie's. azeu angami [protected]

Order number[protected] Order confirmed on October 3rd 2014 Order shipped on October 8th 2014 through Ecom Express, tracking number[protected] These were the emails i received but when i checked on the courier service website, the shipment was booked on 11th october. This is kind of false information being sent to the user. I raised a complaint on the company website on October 14th, received an automated reply and then received a reply on October 17th asking for 24-48 hours. After that, I again made a complaint on October 21st and today is October 27th. There has been no reply from the company. In all, it has been 24 days and i have not received my order. My suggestions for online shoppers- 1. Kindly avoid using shopclues.com for shopping 2. If you have to use it, kindly do not make the payment while ordering so that you do not regret that your money has been eaten up by the company.

Hi Team, Please find below the complete details and the mail which I sent to the shopclues.com and the proof attached. Kindly help as the I am totally had a really bad experience with shopclues.com company ...!!! I want to file a fraud case against the shopclues.com company. Thanks, Yuvraj Kumar M: +91-[protected], +91-[protected] E: yuvraj.[protected]@gmail.com From: <[protected]@shopclues.com> Date: Thu, Oct 23, 2014 at 5:23 PM Subject: Re: Regarding Ticket Number 1228883, Return Id - 513947, Order[protected], Product Code - 4544118, HDC Galaxy s5 Smart Phone(Dual SIM), Complete Fraud done Shopclues...!!! To: yuvraj.[protected]@gmail.com Thanks for contacting [protected]@ShopClues.com. Your email has been received and we will get back to you in 48 hours. In case you have any customer support issues, please note that this email does not reach our customer support team. in order to get assistance from our customer support team, please visit www.shopclues.com/support and fill a form that will take under a minute. In case you have any merchant support issue, please email us at [protected]@shopclues.com. Thanks, ShopClues Team ================================================================================...⇄ From: Yuvraj Kumar <yuvraj.[protected]@gmail.com> Date: Thu, Oct 23, 2014 at 5:23 PM Subject: Regarding Ticket Number 1228883, Return Id - 513947, Order[protected], Product Code - 4544118, HDC Galaxy s5 Smart Phone(Dual SIM), Complete Fraud done Shopclues...!!! To: [protected]@shopclues.com, [protected]@shopcluescom.zendesk.com, support+[protected]@shopcluescom.zendesk.com, [protected]@shopclues.com Cc: "yuvraj.[protected]@gmail.com" <yuvraj.[protected]@gmail.com> Hi, My name is Yuvraj Kumar, please find below my registered details with Shopclues: Yuvraj Kumar M: +91-[protected] E: yuvraj.[protected]@gmail.com Shipping Address: House No 191, 1stFloor, SunlightColony - 1st, Near Tikona Park & Gurudwara, Maharani Bagh, New Delhi - 110014 Case History: I have ordered the HDC Galaxy s5 Smart Phone(Dual SIM) on 04 Oct 2014, 05:20 PM (Order date and time). First, the Order[protected] was confirmed on Sat, 4th Oct 2014. Second, It was processed on Sun 5th Oct, 2014. Third, the quality of the order was checked on Tue, 7th Oct 2014. Lastly, on Oct 16, 2014 the Order[protected] was delivered on my address. When I opened the order I was shocked because it was completely different. Then I given the return request on 20 Oct 2014, 12:34 AM (Return Request date and time) and refund of my money (10 days hassle free return as per the site and product details that If you receive a product which is not as per the specifications ordered by you i.e. Wrong Size, Wrong Color, Wrong Quantity, Defective, Damaged, Or Significantly different from the description given by the merchant You are completely protected. ShopClues offers a 10 day return guarantee for all such items). Please find below some examples of Fraud done by your shopclues site and please find pictures of the site description and received phone attached with this mail: About brand: As per Site it is OEM, however, as per the packet received it was"Hand Written "HDC" on white paper pasted on the Box and on the back inside of the mobile where we put the battery. It is not HDC Galaxy s5 Smart Phone(Dual SIM)." About Model No.: As Per Site Description it is Galaxy S5. However, as per received product It is Just "S5". It is not HDC Galaxy s5 Smart Phone(Dual SIM). About Storage: As Per Site Description it is 16. However, as per received product it has only 136.5 KB phone memory. About Wifi: As Per Site Description it has WiFi. However, as per received product there is no option for Wifi in the phone etc... About Battery: As Per Site Description it is 2800 mAh. However, in the received product the battery is 1000 mAh of brand name "Apne Desh Ki Pasand BJ Gold" - It is over written over the battery. It is not of HDC Galaxy s5 Smart Phone(Dual SIM). I must say "Complete Fraud done done by your company", " You Guys are Cheaters". I would like to inform you that instead of "HDC Galaxy s5 Smart Phone(Dual SIM)" wrong and fake phone was delivered to me. When I contacted your customer care on[protected] yesterday around 11:38 a.m. (October 22, 2014) about my return request as my request was declined and discussed about the complete fraud done shopclues with Mr. Naresh Rao. As per him I was about to receive a call back on my registered mobile number [protected] from the Management Team before 05: 00 yesterday. However, I didn't received. And Today, I called on your same customer care number[protected] three times. Please find below the details: 1st Call from my other mobile number ([protected]) on October 23, 2014 at 11:46 a.m. (Call Duration: 12m:18s): In this call, I asked the representative to transfer the call to Mr. Rao to discuss the problem. The representative asked about the problem then I told the whole story of fraud done by shopclues. The representative said that Mr. Rao is busy on another call. After some time the representative told he is transferring the call to Mr. Rao. I said OK. However, instead of call transferring the call was disconnected while transferring the active call. What a way of Customer Service. 2nd Call from my same mobile number ([protected]) on October 23, 2014 at 12:00 p.m. (Call Duration: 45m:01s): In this call, when I discussed the whole picture again then the representative named "Mukund Kumar" put my call on hold for 45m:01s by saying that he is transferring my call to the Supervisor. Can anyone tell me that It takes 45m:01s to transfer a call? After this the call was disconnected. Again what a way of handling the customer complaint. 3rd Call from my same mobile number ([protected]) on October 23, 2014 at 12:46 p.m. (Call Duration: 41m:30s): In this call, again I discussed the whole picture with the representative named "Jeevan Singh", then he replied that there is no supervisor is available on the floor. He can only arrange call back that's it. It means that representatives of shopclues are working without Supervisors. Again I must say tremendous customer complaint service. Cheers!!! Lastly, It is humble request that I want my money back within 72 hours to transfer my money to money credit card. And please don't force me to file a fraud case against your company as you Guys are selling your duplicate phone in the brand name of "HDC Galaxy s5 Smart Phone(Dual SIM)" on your shopclues site. I have the complete evidence which is enough to prove it, and I'll also publish this evidence in social media as mentioned below and will share this to everyone if my money is not credited to my Credit Card within 72 hours. Shop Clues Social Profiles Facebook Fan Page : facebook.com/shopclues Pinterest Page : pinterest.com/shopclues Twitter Handle : twitter.com/shopclues Google Plus : plus.google.com/110218897457374040465/posts YouTube Channel : youtube.com/channel/UCnxPAa_6EL5ggl0_FRq6Zjw Official Blog : blog.shopclues.com LinkedIn Profile : linkedin.com/company/shopclues Further, I don't want any apologies from your side as your Guys are Fraud & Cheaters. Thanks in Advance!!! Thanks, Yuvraj Kumar M: +91-[protected], +91-[protected] E: yuvraj.[protected]@gmail.com

i had just received my two nokia earphones... both are duplicate, one of them is broken from the pressing point(button of call receiving).. anyone can easily know that they are duplicate... company is misusing the product's branding name Order Number(19 Oct 2014, 07:36 PM) 23956975

I ordered MT BEATS BLUETOOTH SPEAKERS code :4298850 worth Rupees 470/- on 10 august 2014 order no. 18214049 Transaction Reference Number: CTX[protected]... I haven't received them yet.. The payment was done through debit card .. It was to be sent through first flight with tracking no. B[protected]... I went many times to their office but the reply is always the same... "we haven't received your shipment" .. Its a complete forgery of money... here are some details Merchant Name: Dashmesh Shopping Shop no.6, Mangal Murti Apt., Opp. Milan Apt., Maya Gas Road, Ulhasnagar Thane, 421001 Shipping Address: Ankit Sood Top Floor H.NO C-67 Sector 1 Main Road New Shimla (H.P) Shimla, Himachal Pradesh 171009 India

My order number is 22621777. I ordered magnetic dartboard with 6 darts on 14th oct 2014. I received the order on 25th Oct but the magnetic board is a bit teared and also there are only 4 darts. In the order it was clearly specified that it comes with 6 darts and also in the packing box it is written the same. I have tried to contact CC number but not valid. And to emails i am just awaiting the response. Pls reply fast at sneha.[protected]@gmail.com Thanks Sneha

Dear sir, I purchase a :Mi earphone" from on line retailer "shoupclue" My order No. is 22785393, Company send me a different low quality product. After that I request to replace or return to product. But company not taken any action on my request/complaint. shoupclues customer care not receive any call

I ordered for Tablemate in shopclues.com on 15.10.2014. The order number is 23319341. On 26.10.2014, I received Tablemate from courier. After Opening the box, it is understood that, the clamps of the tablemate are in broken condition. I felt very much unhappy, about this product. Now, I request for replacement/return of my money immediately ==P.RAVI KUMAR, VIJAYAWADA MOBILE [protected]

I BUYED DELL BAG ON 19.10.2014, , ITS BEEN ONLY 1 WEEK.. BAG GOT DAMAGED.. I WAS CARRYING ONLY 2 CLASSMATE NOTEBOOKS.. ITS GOT DAMAGED.. PLZ KINDLY CONSIDER MY COMPLAINT AND REPLACE NEW BAG FOR ME.. USUALLY I USED TO BUY ALL PRODUCTS FROM SHOPCLUES.. ORDER NUMER: 22542941 Name: Sathish contact number:[protected] E-mail:[protected]@gmail.com

After more than one month I haven't recieved my shopclues order no.20378145. The Shopclues customer has never picked up phone or responded at all, very worse condition of customer care. I want my product or refund for this. So please do the needful.