ShopClues.com Complaints & Reviews

I have order 1 piece of audio beats head phones on 12th oct 2014 at 11:01AM my order no. is 22748835 and i have cancelled my order on that day only. and now also after 4 days there is no response from them for my refund and there is also no detail for my refund and there is no contact number through which i can communicate with them. so kindly look forward to my request for refund as soon as possible my contact no. is [protected], [protected] my EMAIL id is [protected]@gmail.com

I ordered a product at Shopclues.com and the payment was deducted at the same time from my bank account, however, order status states that payment is pending. After a few calls and emails Shopclues said that there is some problem with the payment gateway so you should wait for 48 Hrs. Now it has been more than 120 hrs, they have stopped responses to email and moreover as per my experience what Shopclues is doing that they are blocking their customer's numbers so that they can not call or follow up on complaint. As I had been trying with my number many times but it said that due to network congestion call could not be connected and then I used another number to call and it got connected in the first attempt. Now they have blocked both the numbers so I am not able to contact them at all. Not sure if there is an effective mechanism or policy against this kind of treatment companies are giving to their customers in India. Please look into this and do the needful.

I placed the order on 14th Oct and nothing is happening on the status no intimation on what's happening with the shipment. And the customer care pathetic no response at all. I left an email no response for tat too. Are guys real or is it a spam. I really want my order in my place by 20th Oct. This is so very annoying. This will be my last purchase. I will never buy anything from you people anymore. Thanks! Kiruthika

Hi, I placed an order with Order ID: 22910187 on 12th Oct 2014. After payment the page didnt loaded but amount was deducted from my account. I also raised complaint on my order. Since then I am trying to call in customer care but getting no response. I didnt got any update on my money yet. I am really disappointed with the service I am getting.

Respected Shopclues, With reference to my order, I request you to cancel the order, as you courier partner is not at all interested in delivering the item. As the item has reached the destination city on 8-Oct-2014, and now it is 9 days past but the courier partner is not delivering the item. So I please request you to cancel the order and refund me the amount

Respected Sir, This is in regards to the orders I have placed with ShopClues.com Order #22596025 Supertooth HDL By Flipper MRP : 7950, offer price was Rs. 7, Quantity ordered: 4 Supertooth Crystal - Black - By Flipper MRP : 4750 offer price Rs: Rs 3 Quantity ordered: 3 Supertooth Crystal - Blue - By Flipper MRP : 4750 offer price Rs: 3 Quantity ordered: 3 Order #22595861 Supertooth HDL By Flipper MRP : 7950, offer price was Rs. 7, Quantity ordered: 3 Supertooth Crystal - Black - By Flipper MRP : 4750 offer price Rs: Rs 3 Quantity ordered: 3 Supertooth Crystal - Blue - By Flipper MRP : 4750 offer price Rs: 3 Quantity ordered: 3 Order #22595687 Supertooth Crystal - Black - By Flipper MRP : 4750 offer price Rs: Rs 3 Quantity ordered: 1 I had ordered the above because it was at a steep discount on lines of the Flipkart and so that I could use and gift some to friends and family, However Shopclues.com as suddenly cancelled the order without intimating the reason for cancellation, i have promised them and now have to face embarassment! The seller ( ZapZoop) has stock and is still selling the product at higher prices, I have attached the images of the order placed and other images, This is not only disappointing but also unethical by the seller, I have paid for the order on 11th of october, and they have informed me that the order status has been cancelled and have given no reason for the same. The MRP Value of the orders I have placed is 1, 17, 400 The total price I had to pay was Rs 88 only, I feel it is the companies responsibility to complete the order as it is misleading the customers ! they kept on sending emails saying that it is delayed due delay in procurement form the seller, and made me wait and at the end moment cancelled the order without having the courtesy of informing me the reason and, keeping in mind the seller still has stock, They must either complete the order or compensate me with the actual value of the products Kindly help me in sorting this out, Thanks & Regards, Shakeeb Ahmed [protected]

This is Suruchi Agrawal - Order no.[protected] i have ordered a Samsung portable charger, the status of its shipment is yet unkown, it has been dispatched but not yet received. i would like to know when it will get delivered. Moreover you customer support number is pathetic, i have been calling for many days now but could not connect to any of the executives. i would like a telephonic assurance and confirmation on my merchandise as soon as possible. I hope my first experience with shopclues is not marred by lack of response from the Shopclues support team. Hoping for a response at the earliest. My phone number - [protected]. Regards, Suruchi Agrawal

ORDER 21673335 I ordered a Sound bar philips 475U from ShopClues and just got the woofer delivered and dis not receive the soundbar. The ordr was placed on 1st Oct and I got the defected froduct on 13th Oct. Inspite of opening multiple requests to them since the last 3 days. They have not even cared to reply. This is really bad. Also to add the phone support never get connected and even if they connect they will say " Will update you in 48 hours", but no solutions yet. I really feel this is some sort of a scam Please replace the missing product or return my money.

Sir, I have purchase one no. of Cotton Anarkali dress by paying Rs. 1120/- on 6th October. Till now I have not received the shipment. Also, I am not able to contact you using your customer care number [protected]. I request you to please give me the status by contacting your courier partner "ecom express". I am not able to contact the courier person also by their customer care number. It is also not working. I need the status at the earliest. Pl give the details to my cell number [protected]. Else, give me the details for cancelling the order. Mail Id: [protected]@rediffmail.com Cell: [protected]. Thanks, Saravanan Chellamani Bodinayakanur.

I had booked order (No.[protected] for Annapoorna Atta / chappathi maker & one airpillow. I had received message on 09.10.2014, it was shipped earliest. But till the time 16.10.2014 I did not get the materials and any message from your side. Kindly send the products immediately and send the message the position of materials. Thanking you, PRAVEAN AS mail : [protected]@gmail.com. Mobile : [protected]

Hi, i had ordered the Xperia Z2 at a good price as it was shown in stock on shopclues.com. after a day i received a message saying delay in procurement. so i called up there customer care to inquire what s the issue when the product was already in stock. they said. they will process the order soon after two days when i opened shopclues.com to see what was the status. i was shocked to see that my order was cancelled.. surely it wasnt done by me.. so i tried calling customer care but this time i wasnt able to reach them at all. so i started complaining online. they replied due to inavailability of stock they had cancelled the order. I was like what is this while purchasing it was in stock. even after the online ordered the product was showing in stock. but some how they cacelled the order. after two days i again receive an sms from my bank ( credit card) for payment being processed and converted to EMI. Such a fraud company what can be done. they wasted my time. .I will be charged for EMI. overall my credit in family and friends is also hindered due to such a vendor.. should nt this be stop.. immediately by government.

Please dont ever buy anything form shopclues, it is fraud site. i had a worst experience with shopclues, for this diwali i had planned to buy a hometheator and order from shopclues, i had to recive product in a week and in worse condition i had to recive atleast for two weeks, but i dint recieve order, still item is not procured from merchant as it is not available, and they even did not notify me thru mails, or messages. i been waiting for it as a stupid with some hope. and now i had canceled order after 20 days, ont sure my money would be refunded, i beeen cheated.. how do i complian on thse fraud people. i lost money time, and this diwali end worsley..i thot to suprise my family with this home theator. now the money i kept to buy this were gone, again i had to save money to buy this.. pls guys dnt follow shopclues, snapdeal

Trichy 15.10.2014 From Jayachandran.B Vaishali communication, opp to pick n pack super market, 81-/c/5, sastry Road, Thillai Nagar, Trichy - 620 018. e-mail - [protected]@gmail.com To The Customer Care Executive, www.Shopclues.com Clues Network Pvt. Ltd. Building No. 112, Sector – 44, Gurgaon, 122 001, Haryana. Ref : Shopclues Order No.[protected]. Sub : Damaged, defective product received- Gents Winter Trouser(Dark colours) and request for refund of Money by Shopclues bucks Dear Sir, I am Jayachandran.B . I am a Regular buyer of Shopclues. i recommended your website to my friends also, and they are buying from u regularly. I received Gents Winter Trouser block colour with demage and defective backside packet on 14.10.2014., i am totally disappointed.kindly refund that money as clues bucks. Thank you for your time and consideration. I look forward to your services. Yours faithfully, Jayachandran.B

I have placed order for shoes on shopsclues.com, Order NO. 22631083, Order confirmed on 11th OCT 2014, The money has been paid in advance by my credit card, shops clue promise to deliver product in 72 hrs, Still I have not received any communication from ur side, neither product is out for delivery nor received any clarification for delay, Even after continuous calling to customer care.. why they have open a CC if no body is responding, it is continuously engaged with no response, People pay more in phone calls than the value of order.. send me clarification asap.. Regards, Rajiv chalsey [protected]

Dear Sir Some one online purchased the bellow item from your website by misusing my Axis bank account. The transaction are 15/10/2014 - Pur/citrus - Shopclues / Gurgoan / 151014 / 09:3 - Rs 2034.00 15/10/2014 - Pur/citrus - Shopclues / Gurgoan / 151014 / 09:3 - Rs 151014.00 May bank details are below My Name is : Janaki Ballava Mishra Account No is : [protected] Debit Card No is : [protected] My Contact No is: [protected] So I kindly request you please stop the delivery of the below transaction. I will send you the police complain no after few hours. With Regards Janaki Ballava Mishra

I have booked Order number[protected] on 5th OCT but till not received as try to communicate with CCE Ms. Sikha inform to call after 1 hour, i made secondly call after 3 hour same she informed after 4 hour after taken my Order Number.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Hope SHopclues also treating like Flip kart or else Shikha was telling lie, i need revert on this urgently. its happen number of times

Thanks for shopping at ShopClues. Your Order 22077789 for Philips HP8659 Kerashine Ionic Air Strai.. is confirmed. See email for details. *Go to http://goo.gl/uvbfFd to download APP. The above was the message recieved after making payment for orderno.22077789 on 6th oct. However today is 15th oct but still i havent recieved my order nor did I recieved any communication from shopclues.com also i am unanle to contact on customer support no. As the no. Given is always busy.

I had placed an Order on 05/10/2014 and made online payments, I recd. the confirmation of the Order at 20.09 hrs on 05/10/2014. On 06/10/2014 at 16.03 hrs I recd the message (SMS) from SHOPCLUES confirming the dispatch vide E-COM Tracking No.[protected]. It is already more than EIGHT DAYS but the ordered item has not been delivered. May I know how much time will be needed by the SHOPCLUES to deliver the Oreder item?

My order details are as below Order Date Order Number ↓ Ordered Product(s) Amount Paid Status Action 05 Oct 2014, 10:47 AM 21854929 Mahindra Xuv 500 Door Visor On Lowest Price (QTY:1) Estimated Delivery Between: Sat 11 Oct and Mon 13 Oct Rs.1, 128 Delivered Door visor which were delivered to me was broken. I had not even opened packing of each visor.I tried their customer care no several times and no one picked up my call. I had wasted 75 minutes and Rs 150 for mobile without any output. I had even raise the query on www.shopclues.com/support and uploaded all photos. No one had replied to my mail. Where should I go? No one replying on mail. Call centre number is fake. Pl try and see the headache

This is my shopclues order id 22409075. I'm pay 2105 in Debit card. Amount was Debited my account via Citrus Pay. But order is incomplete to shopclues. Amount not refund to my account. Customer care and online support issue report was not response. Shopclues is cheating company.