ShopClues.com Complaints & Reviews

I have received a fake perfume of Chanel Bleu de Chanel EDT Perfume. I raised a complaint on the same day - Return Id no 513411 for a order no 22671791 with an option of money transfer to my account. I am really frustrated that till date nobody called me & really clue less on this. Please check & get my money back.

The tracking number of my order is[protected] and the order no. is 22670525. They are delivering it through Ecom express In the site it is being mentioned that the expected delivery date of my order is 17 October, 2014. But I haven't received my package yet. Today is 24 oct. I have made my payment through net banking.I had even mailed both shop clues and ecom express regarding this problem but didn't get any reply from them. I tried to call them too but every time its coming busy.They are not updating the status of my order also. Please i want my package as soon as possible. Thanks & Regards Monika Das

Order Date and Number:-12 Oct 2014, 09:04 AM 22714973 Product Name:- Tyre LED with Motion Sensor Multi-Color light.. requested sir/mam, i order this product(as mention above) from shop clues. there are total 4 item mention in the box but i received only 2 item. when i clicked on request for return but shopclues said "RETURN FOR THIS PRODUCT IS NOT POSSIBLE". i tried lots of time to call the customer care phone number but not able to contact them.Really very poor service from shopclues. Very Disappointed. I haven't paid a money for such type of faulty product. waiting for Positive Action

I ordered a product named 'FLY Universal Car Windshield Mobile Holder by AutoKart' on 09 Sep 2014. After around 10 days, they sent me a different model of the product. The product was little bit damaged, as well. I wanted them to pickup that product from me and refund the amount. I requested for the same with details and the request was accepted. After around 10 days they sent me a mail saying the they tried the reverse pickup but the product was not ready for shipment. Actually nobody had contacted me for the reverse pickup. So I requested the reverse pickup again and after around 10 days they said the same thing that they tried the reverse pickup and the product was not ready for shipment. Actually I have been for their call, but nobody has called me. They just tell that they have tried. I think they are trying to cheat me. The order number is 20114187 and the return ids are 466271 and 466273. I want to take legal actions against ShopClues.com. Please advice me on the same.

Product Not Delivered shopclues Fraud Please Send my product or deliver my product...given below details Order #22488181 ORDER DATE: 09 Oct 2014, 09:16 PM Order #22488183 ORDER DATE: 09 Oct 2014, 09:16 PM Order #23996803 ORDER DATE: 19 Oct 2014, 09:52 PM No.1- Order #24155779 ORDER DATE: 20 Oct 2014, 09:08 PM Order #24155777 ORDER DATE: 20 Oct 2014, 09:08 PM Order #24155775 ORDER DATE: 20 Oct 2014, 09:08 PM

Hi Team, I have order the Speed Height product through Shopclus its a ten days before. Order number 22863477. Still now I didn't receive the anything. And I am not getting proper response if call to customer care they are saying within 24hrs you will get the product. But still now I didn't get it. Please do the need full. Otherwise I will complaints to higher level.

I had placed an order for set of maybelline lip balms on 10/10/2014.
The order number is 2257901
I have not yet recieved the order.
I tried contacting the customer care but no one picks up.
Pathetic service
I mailed many times to the support but there is no reply.
My order status is shown as possible delay in transit.
I am expecting a reply to when i would be receiving the product else i want to cancel it
Really pathetic service, and please for gods sake keep a valid number

21665705 tis s my refund conformation number I ordered a a jacket and size was not correct, I cancelled the product . My request was active from 6th October. Yet not received the amount. Al ready I sent 3mails no positive response from tere sidr..

I am a regular customer in Shopclues.com. When I was in kolkata I used to order in shopclues.com. Now I am in home Fatepur, South 24 parganas, PIN-743513. I ordered 6 LED bulbs. Before giving order i checked in Shopclues.com about validity of PIN-743513. In shopclues they showed that they deliver products to PIN-743513. But Shopclues.com sent the produc vis courier service DTDC, Amtala, which called me said said they do not come to Fatepur which is few KM away from Amtala. I was in home that is why I could go to courier service office and collected the product. I want to to ask shopclues.com if they do not deliver product to PIN-743513 they should not have showed the PIn to be valid for delivery. I want answer to this. This is really irritating for customers. I demand immediate step against it.

I got a not-working food processor from Shopclues.com. I called the customer care and he said me to return it to the seller. I did it and I have not got any response neither from the seller nor from shopclues. I have already paid Rs2996. I want a replacement or refund. I am giving the following details :- Buyer’s Order No[protected] Received on -10th October 2014 Return on – 11th October 2014

I have buyed a product i.e. Mens Wool Blazer (For Winters) order no.22754275 from shopclues and i got a defective used product from there side. So i raised a refund request. and they send me a mail that my refund request is accepted and you can keep or distroy that product and i wil get refund of my amount in shopclues buck and i have not got those shopclues buck from them and got a another mail of return shipment . now im very much confused by there response. seriously man i want my money back asap. please look toward this matter. I am providing my order details and attaching all the mails i got. Order ID: 22754275 Return ID: 511127 and 511133 Thanking you Manish Gusain

sir i have ordered 2 pairs of earphone (ORDER[protected] on 21st september which was expected to get delivered on 29th september...i have been despperately waiting for my order...and then suddenly i couldn't even understand that when the delivery had been attempet and the tracking status changed to 'product undelivered.returning to origin' on 1st october...since then i have written more than 15 emails + unreplied phone calls...they replied for none of my mails even...i had to bear extra charges of 300 rupees of buying same pairs for urgent use!! after 1st october the tracking status is ' product undelivered, returning to origin'...which courier takes more than 20 days to dekiver a product back?? kindly tell them to refund my order amount (rs 430) + penalty amount of rs 300 for this inconvenience due to which i hadf to pay extra, ...tell them to initiate the amount in forms of cluebucks to the registered id - chitresh.[protected]@gmail.com within 3 working days!!

Hello, I had purchased a product from shopclues on 8th Oct 2014 and was supposed to get delivered on 15th Oct 2014. I have already paid for the product and calling since 16th Oct to them for the product and they say will deliver as per our convenience and said do whatever you want. The supervisor named sanchit sharma behaved rudely and said do whatever you want and when i asked to transfer to his senior he said he will not do it, if i want i can disconnect the call. Order No for the product is 22349095. He is saying we have shipped it on 20th and you will get it after 27-28 Oct only, do whatever you want. There are other products also which i have ordered and i dont know what to do about it. Kindly help me in this issue

I have bought Handmade Decorative Wall mounted Key Stand/Holder - Key Design recently from shop clues with Order no. 22428989. i ordered at 09 October 2014. and today is 21 October 2014.there is not any dispatch message received by me. i m very dissapointed by this site. and there is no response via email or phone. please help me to solve this issue... Regards Yogita [protected] email id- yogi.[protected]@gmail.com

Hi,

I ordered a blackberry USB charger + cable on ShopClues.com for Rs. 375. Order Number is 23056995.

But I got only a small cheap USB cable that too in loose condition. No bill was there in parcel.
It was sold by a seller 'KartValue' in Delhi. I talked to seller on their number and got response that they sent complete package including charger unit to shop clues. He asked me to contact shop clues customer care only for this.
In product picture on website it is clearly shown that it includes charger and a cable. In product description also, charger details are given plus it is mentioned that content will include a charger main unit.

Product link on ShopClues.com : http://www.shopclues.com/micro-usb-data-synchronize-charger-cable-for-blackberry...⇄

Their customer care service is pathetic. Number[protected] given on site is not working and not connecting. I am not able to return product on their website.

I am giving shopclues.com two options :
1. Send me the blackberry USB charger unit immediately without any delay.
2. Refund my Rs. 375 immediately and pick your cheap crap USB cable from my home and be ready for legal action in case you try to deviate from this.

Thanks,
Sandeep

Dear Sir/Madam, i am Suman Karmakar i have place a order. My order no. 21041169 on[protected] but till date my order not delivered, my SHIPMENT NUMBER [protected] (Blue Dart) but not received my order. Payment already paid through debit card. Kindly refund my payment on urgent basis, otherwise i will complain on consumer forum. Regards Suman Karmakar [protected]

My SHOPCLUES.COM orderID 21429403 worth amount Rs. 52606/- (paid thru net banking) was delivered on oct 02, 2014 around 4.50 p.m. My Return / Refund Request ID 480687 wasfiled on same day around 5.59 p.m. I received a defective piece for HP laptop with a dent in the middle at the front side near the touchpad. When I opened the parcel, I found that the laptop was pressed in the front side and then I did not even start windows os to check if other things were fine or not. Immediately within an hour on the same day, I packed up the laptop in the same way it had come and filed return request for refund along with pictures of defective laptop. Till date I have not received any concrete reply regarding reverse pick up & refund. Their customer care service is very pathetic and slow. Their phone call gets connected only after you wait for about 20 minutes. I must have wasted atleast 200 bucks since oct 02, 2014 in phone calls, with only one reply that 'you must wait for 24-48 hrs, our team is working on your return request'. They also hardly communicate properly thru emails, so far they have only sent me reply mails twice (without any proper answer) despite of the fact that I have sent them atleast 7-8 mails and given 10-12 phone calls regarding the matter. Till date my issue has not been resolved and even reverse pickup for laptop has not been done even though their return policy suggests 10 day replacement / refund. I want an immediate action on this matter with refund/replacement process to be initiated at the earliest possible. Why a customer should suffer and wait for so many days, when shopclues sends a visibly defective product and when customer has immediately filed a return request )just after opening the parcel? This is my second complain as for my first complain, there was no response from shopclues. Please take action

i ordered ( order no.[protected] two items (total quantity - 6 nos) on shopclues.com via debit card payment on 09/10/14. after 3-4 days, it shows that This order is shipped via Ecom Express. The tracking number for this shipment is[protected] on 13/10/14. but when i was try to trace my order, it is not traceable, i was complaint to shopclues, then they said we received your complaint (ticket number 1213022) on 17/10/14 and resolve your issue in 24-48 hours. after 48 hours, i was calling again and they said again 48 hours. now i'm calling, they are not pick my phone and i almost 100 rs spend on call for this issue. please resolve my issue pankaj rana +91 [protected]

Hello This in reference to my order # 22470995 . It has been more than a week and my order has still not been shipped . Calling them everyday has become a part of my schedule and this is extremely frustrating . No one has a proper answer when called and kept on saying we are trying . Now the estimated delivery was Monday and it is Tuesday and again no signs .I want my order shipped, and how to coordinate between your lazy resources is your job, not mine .If I don't get the order and response soon, this is going to go on all complaint forums . Let them handle, when you can't handle your own organisation.They have also mentioned a blue dart number which is not trackable [protected] .. I am sure this is fake too Looking forward to a quick action. Mohit Saxena

I have bought Magnetic Screwdriver Tool Kit SET recently from shopclues with Order no. 23511985. i ordered at 16 october 2014. and today is 20 october 2014.there is not any dispatch messege recieved by me. i m very dissapointed by this site. and there is no response via email or phone. pls help me to solve this issue..