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ShopClues.com Complaints & Reviews

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Updated: Nov 28, 2025
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ShopClues.com reviews & complaints page 317

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Praveen Raj Kumar
from Hyderabad, Andhra Pradesh
Sep 25, 2014
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Address: Hyderabad, Andhra Pradesh

I happened to purchase a headset on 28-Aug-2014 which was projected as Monster Beats Headphone With Mic.The order reference is:19276109. I have received the product already on 01-Sep-2014 but the status in shopclues portal is yet to be dispatched. At this point of time, it seems to me that the status update is being delayed intentionally so that the buyer will be frustrated and will not complaint against the received product. Regarding the product quality, It is a roadside cheap quality product and the audio experience is horrible. It's MIC is placed on a plastic body whose colour is faded after the testing of the headset. I tried calling shopclues customer care on:[protected] to initiate return but I was kept on hold for nearly 14 mins without any response. Considering all of these incidents it is evident that they are not at all ready to server the customers regarding the refund/replacement. Please guide me to a channel where I can get my issue addressed. I am really pissed off with your support. I have a valid account through which I have ordered this product. You have closed the complaint by stating above response. When I tried re-opening it it says I have to login though I logged in already and the session is active on the other tab of the same browser. When I key in my credentials it says that user-id/password doesn't match with your records. When I tried to reset the password there is a tab to keyin my registered mail id. After keying in my mail id neither there was a link sent to my mail id to reset nor redirected me to reset it. If I summarize this, you are quite reluctant to answer the queries raised post sale. You don't bother what kind of product is delivered. You intentionally sell fake products. Offlate, I found that the review I have given for this product is not visible. Please let me know if you think and act otherwise. Thanks Praveen 91-[protected]
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    Sugu sugumar
    from Delhi, Delhi
    Sep 25, 2014
    Resolved
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    Resolved

    Address: Kanchipuram, Tamil Nadu

    Shopclues.com is a big fraud company. I placed a pre-paid order for reading Spy stylish wrist watch with camera HD with order number "10894512" and purchased dated on 04/02/2014, the product is not delivered to me. the product also returned to merchant but yet now i didnt get my mount.I tired to contact their customer care through mail and phone more than13 times literally. But, their is no one responds. i had lot of trouble due this. almost i have spent half a year for my clarification You can check the shipping status of the product by going to Shopclues.com. I request please refund my money soon.
    Aug 14, 2020
    Complaint marked as Resolved 
    Shopclues.com is a big fraud company. I placed a pre-paid order for Spy stylish wrist watch with camera HD with the order number "10894512" and purchased dated on 04/02/2014, paid through net banking. The product is not delivered to me. the product also returned to merchant but yet now i didnt get my amount.I tired to contact their customer care through mail and phone more than13 times literally. But, their is no one responds. i had lot of trouble due this. almost i have spent half a year for my clarification You can check the shipping status of the product by going to Shopclues.com. I request please refund my money soon.
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      shobhitk
      from Lucknow, Uttar Pradesh
      Sep 24, 2014
      Resolved
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      Address: Lucknow, Uttar Pradesh

      I had purchased a gas burner from Shopclues on 17th september, 2014 (Order No.[protected]. When i did not receive the product even after 1 week, i registered a complaint with Shopclues. As no action was taken i called their customer support. They said that they will talk to the courier company and let me know the correct status. I waited for 2 days and when again nobody from shopclues contacted me I again called their customer support who again asked me "Sir what is the issue? You have not recieved your product? Ok i'll check the status from the courier website" !! After so many days i was shocked to listen that they had not looked into the issue AT ALL and were again asking me about the problem with the order. I suspect that Shopclues has played fraud on me and is now trying to avoid me. I'll wait for 2-3 days more and i'll then send them a legal notice and initate the judicial process. I am writing this so that other innocent buyers dont fall into their trap.
      Aug 14, 2020
      Complaint marked as Resolved 
      Dear Shobhit,

      We are very sorry for the inconvenience caused to you. We are coordinating with the courier partner & getting this sorted on priority. Be assured of receiving the plausible resolution from us asap.


      Regards,
      ShopClues Support!
      My only concern is that i should receive the product for which i had paid for and in a brand new condition.
      I hope the issue will get resolved on priority. Thanks for the support.
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        pavan singh sardar
        from Delhi, Delhi
        Sep 23, 2014
        Resolved
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        Resolved

        Address: Warangal, Andhra Pradesh

        ordered a HP Pavilion 15-P045TX Laptop (Intel Core i7/ 8GB/ 1TB/ Win8.1/ 2GB) Snow White, order no.20275369. on 13th. The expected date was 23rd sept. but on 23rd they are showing that the product has been returned to merchant. tried to call many times to customer support but they didn't respond (there isn't any toll free no. wasted my time and money). already paid the rs. 52606 through sbi net banking. till now didn't get refund.
        Aug 14, 2020
        Complaint marked as Resolved 
        Dear Pavan,

        We are deeply regretful for the inconvenience caused. We have noted your concern & getting this sorted on priority. You will be notified of the timely updates via mail/call.


        Regards,
        ShopClues Support!
        Why did u reorder this without my permission??? I want my money back
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          girik&gitu
          from Delhi, Delhi
          Sep 22, 2014
          Resolved
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          Resolved

          RespectedSir/Madam, I bought a "Beautiful designer dounle bed ac Blanket(90*90) order no. 20612019 this item recd as on21/09/2014.. Shopclues.com is selling it at Rs 629- without no discount off.i recieved the product and found to be DUPLICATE.I tried connecting their only Company number i.e, [protected], and asked about their HEAD OFFICE number but they denied giving. I want to bring to your knowlege that online retailers like Shopclues.com provide products. i want to rturn this your item and your rep send in my addres to be collect this items.please refund in my ammount in account/cash. please action in imediate and nescesray . manish ranjan. mo no-[protected]
          Aug 14, 2020
          Complaint marked as Resolved 
          Dear Customer,

          We are sorry for the experience you had. We are getting the concern checked & will share the updates on your registered contact details. Be assured of receiving the plausible resolution from us asap.


          Regards,
          ShopClues Support!
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            balachandar.cm
            from Mumbai, Maharashtra
            Sep 22, 2014
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            Address: Kanchipuram, Tamil Nadu

            Hi, I had ordered(Order No.[protected] a Park avenue assorted deo + Talc combo from shopclues.com on 17Aug2014. It has been more than 35 days still i am waiting for the product. When i track the order in SHOPCLUES.COM I get a message stating 'PROCESSING-RESHIPPING THROUGH ALTERNATE COURIER'. Kindly look into the matter as soon as possible. Order No: 18600123 Order date: 17Aug2014 Regards, Balachandar.M mailtobalachandar.[protected]@gmail.com
            Dear Customer,

            We apologize for the experience you faced. We have registered your complaint & getting this reoslved on immediate basis. Do check your registered mail for the timely updates from us.


            Regards,
            ShopClues Suppoprt!
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              rama_panda
              from Hyderabad, Telangana
              Sep 22, 2014
              Resolved
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              Address: Hyderabad, Andhra Pradesh

              Dear Sir, I am Rama Chandra Panda, my ID: [protected]@rediffmail.com stated that, your site has been blocked by the Quick Heal antivirus before 3 months. I bought many product through your site and confordable to buy in your site also. Quick Heal antivirus installed in my system, when installed this, from that time it have been happened like mentioned above. I could not booking any product in your site, but could see the product. Why it is blocking the site by Quick Heal antivirus, please check it and rectified it, if it is something happened. So that we can booking some product. Thanking you. Panda
              Aug 14, 2020
              Complaint marked as Resolved 
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                Mkbansal
                Sep 22, 2014
                Resolved
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                Resolved

                Address: Hyderabad, Andhra Pradesh

                I bought an exercise cycle from Shopclues about 3 months ago. It covers the product under the warranty for 1 year. The wheel of the cycle got jammed up and is not useful for any workout. I wrote to the Shopclues team and they wrote back asking me to contact the seller directly which was not acceptable to me as I bought the product knowing Shopclues and not the seller. They wrote back to me asking me to send a pic of the problem and this clearly states that without reading or understanding the problem they just asked for the pics as how would I take a pic of the wheel getting jammed (May be a pic where I am trying to move the wheel with a constipated look on my face would help). Ever since I have been sending reminders to them but inefficiency of the company has been highlighted here in responding to the customer. I hope my complaint is looked into at least now. Issue number[protected]
                Aug 14, 2020
                Complaint marked as Resolved 
                They dont deserve a rating as bad is too good for them.
                Dear Manish,

                We regret the inconvenience caused to you. We have noted your concern & getting this looked at. We will share the updates on your registered contact details.


                Regards,
                ShopClues Support!
                I really hope you guys do! As my last 4-5 emails probably fell on deaf ears!
                Shopclues team, does it take forever to resolve a complaint? If your competency doesn't enable you to resolve the issue then with a little grace that might left with please initiate the refund of the money. What say?
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                  chitresh jain
                  from Mumbai, Maharashtra
                  Sep 21, 2014
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                  Address: Hyderabad, Andhra Pradesh

                  this is with refrence to the order numbers 20429393 and20323285 ...they have sent an expired product and an wrong product respectively...they are not replying to my messages and not approving my return requests...kindly look into this matter soon!
                  Dear Chitresh,


                  We deeply regret the inconvenience caused to you. We are getting this checked & sorted for you. Be assured of receiving the plausible resolution from us soon.

                  Regards,
                  ShopClues Support!
                  sir you have not still looked into the return request of order number 20323285...kindly resolve it quickly!
                  thanks
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                    GaneshM1
                    from Hisar, Haryana
                    Sep 21, 2014
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                    Address: Bangalore, Karnataka

                    I have ordered Samsung earphones which were defective. I requested for refund . There is no refund. OrderNo:17947433 OrderDate:05 Aug 2014 Delivered Date:Sat, 9 Aug Refund Request:12 Aug 2014 Please do help me with refund. Most of the products here are defective, Used one's. Action should be taken .
                    +2 photos
                    Product was duplicate. It was defective, not functioning properly. Within a week few parts of earphones broken. Really cheating. Consumer Court should take very strict action against this company.

                    No Refund yet on cancelled product - Comment #2058230 - Image #0
                    No Refund yet on cancelled product - Comment #2058230 - Image #1
                    Dear Customer,

                    We are sorry for the experience you are facing. As per our records, the refund has been processed from our end. We are arranging the bank reference no. from the Payment Gateway to assist you in coordinating with your bank for refund assistance. Do check your registered mail for the same.

                    Regards,
                    ShopClues Support!
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                      ninaveps
                      from Delhi, Delhi
                      Sep 20, 2014
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                      Address: Thane, Maharashtra

                      I PURCHASED TV FROM SHOPCLUES ON 08/09/2014 AND MADE PAYMENT OF Rs 23500. THEY ISSED OREDER NO 20080043.TILL NOW I HAVE NOT RECEIVED TV. THEY CLAIM THEY HAVE DISPATCH TV VIA DELHIVERY. I CONTACTED DELHIVERY THEY SAID THIS ORDER BELONGS TI MR KARTIK OF CHENNAI.I HAVE TRIED TO CONTACT SHOPCLUES MANY TIMES BUT NO SATISFACTORY ANSWER ALSO I HAVE SEND MANY MAILS BUT NO RESPONSE PLEASE TAKE UP MATTER PRASHANT S NINAVE
                      Sep 27, 2014
                      Updated by ninaveps
                      till now no update from shop clues. I calls them 50 times but same answer that it will take another 24-48 hrs to solve problem
                      Dear Prashant,

                      We sincerely apologize for the inconvenience caused to you. We are getting this checked with the courier partner & sorted for you on immediate basis. Be assured of receiving the plausible resolution from us soon.


                      Regards,
                      ShopClues Support!
                      There was a call from [protected]. She requested to give some more time I said how many moere days u *PHP Spellcheck Trial* to resolve my issue, she agreed that she will call tomorrow with full justification. I said I want compensation she said she will give 200 shop clues which I denied and said I want Rs 500000 as compensation.whiich she denaied I said then matter willbe setteled in consumer court.
                      I want Compensation for there harrsment and delaying to solve my problem and not delevering my ship ment

                      Prashant S Ninave
                      [protected]
                      here was a call from [protected]. She requested to give some more time i said how many moere days u required to resolve my issue, she agreed that she will call tomorrow with full justification. I said i want compensation she said she will give 200 shopclues which i denied and said i want Rs 500000 as compensation.whiich she denaied i said then matter willbe setteled in consumer court.
                      I want Compensation for there harrsment and delaying to solve my problem and not delevering my ship ment

                      Prashant S Ninave
                      [protected]
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                        Durga Jakkula
                        from Gurgaon, Haryana
                        Sep 20, 2014
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                        Address: Pune, Maharashtra

                        i have place an order and canceled order due to defective peace received, the whole process took one month, , but till now after several emails/ phone conversation the refund amount not yet credited to my account. I request you all please not to buy any products from this site.
                        nice
                        Yes it's true, I have purchase earphones which defective. Requested for refund But no refund even after making many phone calls and emails. In phone conversation they told to discard the product refund will be given. But no refund yet.That customer support number is not at all toll free. It is charged heavily.
                        I am trying to consult consumer court But dont know the process. Could any one give me the information.
                        Dear Customer,


                        We sincerely apologize for the inconvenience caused to you. We request you to share the order details with us so that we can get this checked & revert. For other assistance, reach us at shopclues.com/help.


                        Regards,
                        ShopClues Support!
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                          Ayush Pokharna
                          from Mumbai, Maharashtra
                          Sep 20, 2014
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                          Address: Mumbai City, Maharashtra

                          i purchased many products from shopclues.com ie wallet, tiffin & watch as they show high discount but actually the prices of that products are worst they are all of very low quality ie purchased from roadside . they are all fake and unauthenticate the product are being purchased from CHor bazzar and sold via different sellers that all are involved in havala transactions .they also delay in delivery and provide a worst customer care service .as i complaint them 100 a times but there is no satisfactory response from them and they make a loss to me.they said there 10 days are over they free from their liablity . my order ID is 19851659 of Lunch Box With 4 pcs. Food Grade Containers and Insulated Bag (QTY:1), 19850313 of Lunch Box With 4 pcs. Food Grade Containers and Insulated Bag (QTY:[protected] of Tri Fold Leather Wallet (QTY:1), 19804329 Topware Lunch Box Food Grade Containers and Insulated Bag (4 Pcs.) (QTY:[protected] Laurels Original Men's Watch Lo-Vet-303 (QTY:1)
                          +1 photos
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                            Praful Nautiyal
                            from Delhi, Delhi
                            Sep 20, 2014
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                            Address: New Delhi, Delhi

                            Comment: Voice Quality is very BAd Order Number: 19668187 Return Number: 436013 Product: CDMA Baojun Cdma Handset Reason: Quality Action: Refund they are asking us to roam around to the service center and service center number are Wrong/No response. Quite headed with there service, want my money back and take this product back. Thanks [protected]i dare any shopclues team member to call me with utter patience or else he will be screwed)
                            Dear Praful,

                            Terribly sorry for the experience you faced. Our team is working on this & will get back to you with updates on immediate basis.


                            Regards,
                            ShopClues Support!
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                              A
                              ANSHUMAN SWAIN
                              from Delhi, Delhi
                              Sep 20, 2014
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                              Address: Chennai, Tamil Nadu

                              Respected Sir/Madam, I bought a "Monster OEM Beats Mixr High Performance DJ Headphone order no. 20221183 on 19/09/2014.The product original price is Rs 5499/- and Shopclues.com is selling it at Rs 714/- with a 88% off.i recieved the product and found to be DUPLICATE.I tried connecting their only Company number i.e,[protected], and asked about their HEAD OFFICE number but they denied giving. I want to bring to your knowlege that online retailers like Shopclues.com provide products with a discount of more than 50% to 99% off on almost every item. i was assured that all the products you buy from this website are genuine, authentic, products sold at the best prices possible." Refer to "http://www.shopclues.com/buyer-protection.html ". Hence, i request you to help me to get my promised genuine authentic product replaced or REFUND is the only way to get my payment back. Hereafter please do take action against these websites. Thanking you, Yours Faithfully Anshuman Swain No-37/A, Subhramanium St., Rail Nagar, Kadaperi, Tambaram Sanitorium, Chennai, TN 600045. Ph. +91-[protected],[protected]
                              +4 photos
                              Dear Anshuman,


                              We deeply regret the experience you had. We have noted your concern & getting this looked at. We will share the updates on your registered contact details.


                              Regards,
                              ShopClues Support!
                              I have order for sony powerbank of 10000 m.a.h And my order no is 22202051. They have send me duplicate chineese product.which not work properly.
                              Pls take back the duplicate product and send back original product for same rate.

                              DUPLICATE PRODUCT - Comment #2068433 - Image #0
                              I ordered a Sony 10000mAh power bank and what i received is a duplicate Chinese product with a stamp of Sony.

                              Trying to talk to them but they are not showing any interest
                              They are giving duplicate products in place of original.

                              DUPLICATE PRODUCT - Comment #2071587 - Image #0
                              Respected Sir/Madam,

                              I bought a "Sony Power bank of 10000mAh order no. 21107879 on 30/09/2014.The product original price was shown more than Rs 3000/- and Shopclues.com is selling it at Rs 800+/- with around 60% off.i recieved the product and found to be DUPLICATE.I tried connecting their only Company number i.e,[protected], and asked about their HEAD OFFICE number but they denied giving.
                              And finally i wrote a mail to the company in which they are showing no interest.

                              " Refer to "http://www.shopclues.com/buyer-protection.html ". Hence, i request you to help me to get my promised genuine authentic product replaced or REFUND is the only way to get my payment back. Hereafter please do take action against these websites.

                              Thanking you,

                              Yours Faithfully Arun Sharma Ph. +91-[protected]

                              DUPLICATE PRODUCT - Comment #2071589 - Image #0

                              Shopclues.com — replacement led emergency light

                              Meri 60 led emergancy kharab nikli he na to wo charg ho rahi he or na jal rahi he

                              DUPLICATE PRODUCT - Comment #2413630 - Image #0
                              DUPLICATE PRODUCT - Comment #2413630 - Image #1
                              DUPLICATE PRODUCT - Comment #2413630 - Image #2

                              fuse bulb recived

                              dear sir madam i order led bulb 15 w and 12 w in this set 15 w bulb recived in fuse condition plz look into this matter my order no 40144587 regards vikas tyagi

                              not giving my refund

                              I buy a product from shopclues .they deliver an wrong product .i return it .after Waiting one week for my refund .I contact them they makes excuses and not giving my Refund

                              screw top broken and seat is moving in spite of the pin

                              I had ordered the Ab rocket twister which i received yesterday in mumbai. when we got it fixed the on the first usage the screw top broke and the seat is moving inspite of the secure pin being there. what kind of a product is this

                              irr responsibility

                              i had purchased a nokia 2690 housing panel it was came to me with defect i am requesting then to take back the prodouct and return my money or give me the good one they are responding since last 10 days please do some help

                              Not Good Product

                              On site mentioned one product or Delivery west product. I want to cancelled products

                              refound my money and peplace

                              i have order rayban sunglasses bud it was duplicate and brocken, order number is 19430439 .replace and return my money back
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                                bapi183
                                from Delhi, Delhi
                                Sep 20, 2014
                                Resolved
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                                Resolved

                                Address: Sundargarh, Odisha

                                sir i want to change my slipper size from 8 to 9.Shopclue courier server has already taken my slipper for more than 12 days.but still i have not get any response from them.what will say about their service sir i am just irritating.please take necessary steps immediately.I have ordered on 24/8/14, got the product on 3/9/14, meet the returned courier server on 9/9/14 and they take my product for replacement for more than 12days.I paid money more than 26days and still not able to use this.Just regretting for purchasing my product from shopclue. My email id is [protected]@gmail.com and my order id is 19000163 and return id is 432919
                                +1 photos
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                Dear Customer,

                                We apologize for the inconvenience caused to you. We have noted your concern & getting this looked at. We will share the updates on your registered contact details.


                                Regards,
                                ShopClues Support!
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                                  Naveen Naudiyal
                                  from Delhi, Delhi
                                  Sep 20, 2014
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                                  Address: New Delhi, Delhi

                                  Dear Sir/Madam, I was purchased MT Beats Bluetooth Speaker Code: 4167098 from your site on 02.9.2014. It's playing good but after using 4 times it make noise like a local speaker means its voice is too noisy/can't listen. I am very astonish to see that performance of this product. I purchased it first time from your site and its not a good experience. Kindly do the needful action in this regard. Regards Naveen Nauidyal Mobile [protected]
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                                    vishvaprasad
                                    from Vijayawada, Andhra Pradesh
                                    Sep 19, 2014
                                    Resolved
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                                    Resolved

                                    Address: Hyderabad, Andhra Pradesh

                                    My name is vishvaprasad. Order number is 19641895. They have cancelled my order and they have initiated my refund after so many mail I received the mail to refund the amount on 9th Sep'14. But the now the amount is not credited. Shopclues people are making consumers full to cancelling their order with the name of wrong pricing. this is my 4 order cancelled with this reason.
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
                                    Sep 20, 2014
                                    Updated by vishvaprasad
                                    Now they said that we have not refunded the amount but we have given cluesbuck. How can your customer support people careless that 1's said refund is initiated now saying given cluesbucks. I dont need the worthless cluesbucks. I want my money refun into my bank account. You pleople are cheating consumer with the name of wrong pricing and giving cluesbuck to buy someother product.
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                                      S
                                      santanudeb
                                      from Mumbai, Maharashtra
                                      Sep 19, 2014
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                                      Dear Sir, ShopClues neither solving my problems nor paying me Back ! 1. Order no 20127661 Order Date 09 Sep 2014, 02:07 PM where you unable to provide me the mobile and stucked my payment with you 2. Order no 19954901 Order Date 07 Sep 2014, 03:55 PM where Merchant send second hand product which I am willing to return and get back my money. Is this service of ShopClues ! Please do needful at earliest
                                      Dear Santanu,

                                      We deeply regret the inconvenience caused. Due to stock issue we have processed the complete refund of your order 20127661. Please expect the credit within 2 weeks in your bank account. Regarding your order no. 19954901 we are getting this looked at & will share the updates on registered contact details.

                                      Regards,
                                      ShopClues Support!
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                                        adarsh,, somani
                                        from Ahmedabad, Gujarat
                                        Sep 18, 2014
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                                        Address: Gandhinagar, Gujarat

                                        I bought ON serious mass from shopclues on order no 20190681. After taking just one scoop of it, I was getting sleepy and sick for all day. I had to skip office and was feeling very unhealthy. The flavor was too strong that I was getting essence of it all day. I think I also got fake product as looking by other complaints. I have thrown the product and telling to everyone that never buy any suppliment from their website, specially weight gainers
                                        Dear Adarsh,

                                        We sincerely apologize for the inconvenience caused. We have noted your concern & getting this checked on immediate basis. Be assured of receiving the plausible resolution from us asap.


                                        Regards,
                                        ShopClues Support!
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