ShopClues.com Complaints & Reviews

I had purchesed one rogan badam tel of humdard . I had made payment (Online) on 30 jul 2014 to shopclues. After 12 days i talk to customer care about my product. On 14 aug i made a complained to refund my money. Till now 26 aug i have not got the item or money .
Now they are telling item is delivered to my house. Now tell me what to do?

Sumanta sarkar
Mob - [protected]
Bankimnagar
Ichapur
West bengal

This is with reference to my Order No. 18333233 dated 12 Aug. 2014. I placed the order on www.shopclues.com for “three burner automatic gas stove" but shopclues took my money and informed me that my product has been shipped to DTDC and the tracking number is Z29975290 on 14 Aug 2014. After some days I cannot track this shipment and went to Imphal DTDC office they informed me that no consignment was made on this number and an email from DTDC had also confirmed that no shipment was made with this number. It is quite clear now that no shipment was made. I called up shopclues customer care 2 times and had a talk with them emailed many times to shopclues but their responses were same saying "we are trying to solve this problem." Finally I can see in my order history of my shopclues account that my product is returned undelivered and I can do nothing until further notice no cancel no refund. What is this Dear shopclues. You make mistake and loaded it upon my head? I don't care about the lost of my money but the kind of cheat you had made on me makes me really annoyed.

Order No. 18259625 I had placed an order with Shop Clues on 11.8.14 which got cancelled from the merchant's end as they apparently did not have stock. Even after repeatedly calling the customer care, I did not get any response. Even my emails have been conveniently ignored. It has been 14 days and I have till date not my refund. Not even an update.

Purchased Dymatize weight gainer from Shopclues order number 17438515 I had purchased Dymatize weight gainer from Shopclues.com order number 17438515 which was delivered to me 30th July 2014..Order was damaged with unproper packing according to 10 days return back policy on 01/08/2014 called to customer support and they asked me to send email with some pictures of the proctuct.On 02/08/2014 I have send email with photos Copy of email Mohammed Pathan, Aug 02 10:43 AM: I have order dymatize super mass gainer 12lbs when I received my order 17438515 from top packing was good by shopclues but when checked inside box was covered with protien powder and box was moist sticky ..when checked protien bag small hole found .. Product seal was broken and all protien powder got stuck inside the box like a fungus..stick moist substance. . I never hope ths from shopclues ... All health products should covered properly ..Please return my money back very soon because I am professional trainer cant wait long without protien because will affect by body.. Request number was given to me 986198.. Now its more than 22 days I have to pay unnecessary interest to my creditcard company because of shopclues.com I am looking for a compensation because of inconvenience caused by shopclues.com

Hi, I placed an order with ID 18001517 on 06-August-2014. Today is 25-August-2014 and it is still nowhere. I called the your customer support team of 10-20 times and they just do not respond genuinely. I raised a grievance with your grievance officer and there is no response till now. As according to your policy an order will be delivered within 9-11 days at maximum (means the agreement is breached), please cancel my order and refund the credit back. Thanks, Altaf

dear team, my name is vinay gupta & my contact no. [protected], i am a/c on shopclues.com, i am purchase with shopclues last more then one year but shopclues team disable my a/c then i am call to shopclues, shopclues says your mostly order is return so your a/c is disable then i am says to shopclues no before & after intimation or information regarding a/c disable & not mention shopclues term & condition or user policy this disable policy & my shopclues a/c balence 400 approx . so please help me team & call me again i am humble request to you please resolve my problem on as soon as possible i am wait for your reply

Hi, I placed an order with ID 18001517 on 06-August-2014. Today is 25-August-2014 and it is still nowhere. I called the your customer support team of 10-20 times and they just do not respond genuinely. I raised a grievance with your grievance officer and there is no response till now. As according to your policy an order will be delivered within 9-11 days at maximum (means the agreement is breached), please cancel my order and refund the credit back. Thanks, Altaf

My order number is 18196137 and return Id is 410303. But I don"t know when I have to return.because the mobile of MTS BLAZE 4.0 is not working in cdma and mp3 is not working and already complained about the defective product but there is response from you about this issue .And also i contact through customber care number but no one else take my call. My phone charges are also increases. so please take necessary steps for this as soon as possible

Return request refused by ShopClues This is with reference to my Order No. 18500045 dated 15 Aug. 2014. I placed the order on www.shopclues.com for “Bath Towel Pack of 2” offered by BMWC, Ahmedabad, Gujrat. A Packet was delivered to me on 18 Aug. 2014 but the same contained only one towel. I raised a return request No. 406689, under the “10 days hassle free return” policy of the website, for missing item, very same day along with the snapshot of the page displaying the description of the item. Besides the auto acknowledgement from the ShopClues Support Team, I received an email from Mr. Ankush, as under: Shopclues Support, Aug 18 10:19 PM: Dear Anand, Thank you for shopping with ShopClues.com. This is with reference to your query regarding missing quantity or part against order no. 18500045. We apologize for the inconvenience caused to you.We are coordinating with the courier partners as well as with the Merchant. Meanwhile, kindly confirm that the packet received by you was in intact condition, packed with shrink wrap and ShopClues packaging. Also, send us the images of the Shopclues box highlighting the condition at the time of delivery so that we can expedite further. I replied to this email immediately with image of the screen showing description of material but to receive another email from Mr. Sipratim as below: ShopClues Support, Aug 20 04:26 PM: Dear Customer, Thank you for shopping with ShopClues.com. We apologize for the inconvenience caused to you against order. We value your relationship with us and would like to offer you 50 Clues Bucks which will be credited to your account after your confirmation. Request you to please acknowledge. Once we receive confirmation from your end, we will credit Clues Bucks which will reflect in 3-4 working days in your account. You may keep the product as well with you as we are not arranging reverse pickup for the same. I replied to this mail as follows: Sorry, I fail to understand that why should accept 50 Clues Bucks? Don’t I deserve the product I have paid for?? Kindly arrange to reverse pickup and make full refund or else arrange to send the missing item. But to my surprise, I received from Mr. Supratim the below reply: ShopClues Support, Aug 21 04:53 PM: Dear Customer, Thank you for shopping with ShopClues.com. This is with reference to your query regarding the mentioned order. Based on your concern, we would like to inform you that the product which has been ordered by you is the same which has been delivered to you. Therefore, we will not be able to fulfill your request. My reply to this mail was: Dear Mr. Supratim, Please note that your listing clearly mentions that the offer was for 2 pieces of towel and I have been given only 1 piece. You have also offered 50 Clues Bucks to compensate the same. Now if you try to back off from your commitment then I shall be left with no other option than to stop dealing with ShopClues and raise this matter in public forums on the net. Mr. Supratim replied to my threatening mail as under: ShopClues Support, Aug 22 03:14 PM: Dear Customer, Thank you for shopping with ShopClues.com. We apologize for the inconvenience caused to you against order. We value your relationship with us and would like to offer you 40 Clues Bucks which will be credited to your account after your confirmation. Request you to please acknowledge. Once we receive confirmation from your end, we will credit Clues Bucks which will reflect in 3-4 working days in your account. I was appalled looking at the changing colours of Mr. Supratim. Firstly he apologized and offered 50 Clues Bucks, then he backed off saying that I was given the correct product and then again he took a U-turn and offered 40 Clues Bucks. I was very annoyed at this and wrote back as below: Mr. Supratim, Is this a joke or are you playing some sort of game with me? Earlier you offered 50 Clues Bucks by email sent on Aug 20 at 04:26 PM then you said you will not be able to fulfill my request and now you are offering 40 Clues Bucks for inconvenience caused to me. What exactly are you trying to do? The merchant has failed to supply the product in full as offered on your website and as per your return policy I demand full refund and reverse pickup. I shall be forced to publicise the matter on various online forums if the same is not done within 24 hours. I have not received any reply to my above mail as yet and bringing this to notice of you all so that to be aware and careful of the unethical practices being followed by the online shopping portal.

After complaining for shipment issues in this site shopclues.com arrange the shipment with dotzot.in courier with tracking number[protected] but dotzot.in reply mail mention this is not a valid tracking number. This is serious issue shopclues.com cheated me that they shipped the product but actual they do not do that. Please provide me the refund or arrange the shipment as soon as possible with valid tracking number.

Dear I send you attachments see the print shot of my order which i placed with shopclues.* I placed a order for Nutrilite Cal Mag D in which 90 Tablets + 33% extra, the total tablets is - 120N. But i received only simple 90 tablets bottle. * I send u the images of both products, which i order and what i received. But its more than 1 month niether they return my money nor they send my choosen product. Kindly please close it on priority. Regards Parampreet Sidhu [protected]

I ordered two pair of shoes separately via net banking from shopclues on 18 july with order no. 16938229 and 16940179. I requested not to ship with bluedart as service is not available in my area [441001]. Still the parcels were shipped with bluedart. Bluedart has returned the parcel on 7 august as per details on bluedart tracking page. Since then there has been no refund issued. It has been more then a month since the has been placed. Also the helpline number of shopclues is not responding. Shopclues should refund the money soon otherwise there will be even BIGGER complaints. This is my last shopping from shopclues. My name is Ansari and my contact no. is [protected]. Hope that now the refund will be initiated soon. Please contact me and tell me the details about the matter.

Hi I have brought a Toshiba laptop from Shopclues but it was stopped working with in 5 months and it's showing the blue screen(ref attached screen shot) When I approaching the Toshiba Laptop service center, they are not taking this for service and they saying that its USA product it doesn’t have international warranty. I am really disappointed that, I purchasing the Product in India and it can’t be serviceable here. As a end customer i brought this laptop in Shopclues and it's their responsibility to fix this issue and provide the proper support to the end customer. To solve this issue, I have raised this issue with Shopclues Request #943227 but no progress so far. I am running behind this for the past two months and still I didn’t get any proper response from them. It would be good, if this laptop to be replaced by you with new one or else let me know the service center in Chennai which can service with warranty. Kindly take my complaint and help me to proceed further. Thanks, Sridharan. [protected]

Order #18593083 Order Date: 17 Aug 2014, 12:43 AM Payment method: PAYU Paid Using: Debit Card Product Quantity Unit price Discount Subtotal Huggies Dry Diaper - Medium- 62 Diapers Pack Code: 2189234 1 Rs.595 Rs.119 Rs.476 Subtotal : Rs.476 Shipping Cost : Rs.0 Total : Rs.476 On Order Completion, You Will Earn Clues Bucks: 10 Billing Address: Ajay Das Vill + Po : Talbagicha Debnathpara Kharagpur, West Bengal 721306 India Shipping Address: Ajay Das Vill + Po : Talbagicha Debnathpara Kharagpur, West Bengal 721306 India Merchant Name: Mayatra Enterprises B22, 2nd Floor, Raj Industrial Complex, Military Road, Marol, Andheri East, Mumbai, 400059 6 days already passed out but order is not dispatched please make it dispatched as soon as possible. Poor customer care service not responded to any mail.

Order #18593083 Order Date: 17 Aug 2014, 12:43 AM Payment method: PAYU Paid Using: Debit Card Product Quantity Unit price Discount Subtotal Huggies Dry Diaper - Medium- 62 Diapers Pack Code: 2189234 Total : Rs.476 On Order Completion, You Will Earn Clues Bucks: 10 Billing Address: Ajay Das Vill + Po : Talbagicha Debnathpara Kharagpur, West Bengal 721306 India Shipping Address: Ajay Das Vill + Po : Talbagicha Debnathpara Kharagpur, West Bengal 721306 India Merchant Name: Mayatra Enterprises B22, 2nd Floor, Raj Industrial Complex, Military Road, Marol, Andheri East, Mumbai, 400059 Till date 6 days passed but no response from shopclues.com representative. They do not dispatched the product according to them it will be delivered by 21 Aug 2014 but such a bad service from shopclues. I personally several time request for the processing but they do not responded for my concern. Please arrange the dispatched the product as soon as possible.

Hi, I have purchased one item on 9th August, order id[protected] and after 2 days cancelled the porder.its status is showing cancelled but I haven't received the refund money yet, no mails.I have contacted several times to customer care and waited for long time to speak to customer care officer but got no response.So, please solve this issue.

order no 17873489 which was made on 4th aug, order shipped on 6th aug with fake courier number and when complaint regarding no help was provided to me n today is 22nd aug 2014 it means 18 day has passed no report is produce to me regarding my order, after that when i contact to original seller of my product n when i inform customer care they also negleting my view, after all this mess i want to cancel my order but they didnt do that and misguiding me.

I ordered one new original studds girls sporting helmet but they delivered the wrong one boys helmet.I called the merchant on the same day of delivery about the wrong parcel and they told me that they will replace it as soon as possible. Now its been 4weeks that i m calling them continously and they are avoiding it by saying that they will replace it in 2 days or 4 or in 48hours. But no one came till now, they didnt even bother to tell me that i have to call the shop clues people for the replacement issues. Today when no one pick the phone from the merchant side i call the customer care of your and they told me to complaint you. So now please replace my helmet with the correct one. Because I m tired calling to you and no one is replacing it.My order Number is 17294621. Now kindly reply back and replace it.

I ordered two pair of shoes separately via net banking from shopclues on 18 july with order no. 16938229 and 16940179. I requested not to ship with bluedart as service is not available in my area [441001]. Still the parcels were shipped with bluedart. Bluedart has returned the parcel on 7 august as per details on bluedart tracking page. Since then there has been no refund issued. It has been more then a month since the has been placed. Also the helpline number of shopclues is not responding. Shopclues should refund the money soon otherwise there will be even BIGGER complaints. This is my last shopping from shopclues. My name is Ansari and my contact no. is [protected]. Hope that now the refund will be initiated soon. Please contact me tell me the details about the matter.

Reg order no 18617485
We ordered for one pair of seepers of relexo make.
On receipt of the pair we found that the same is defective and we immediately informed
To your customer care office.
We now request to refund the amount and make arrangement to lift the same from us.
Thanking you
Regards
Arun paul