ShopClues.com Complaints & Reviews

I placed 2 orders for tea displayed as Green Tea. I opened one box and found that it was not that what we buy as 'Green Tea' from any good brand as Organic India. The seller had put up that tea wrongly as green tea. I contacted shopclues for return but they refused to listen and plainly refused return. Secondly my negative feedback both for seller and product has been hidden by shopclues, this way shopclues is helping the seller who is...

My SHOPCLUES.COM orderID 21429403 worth amount Rs. 52606/- (paid thru net banking) was delivered on oct 02, 2014 around 4.50 p.m. My Return / Refund Request ID 480687 wasfiled on same day around 5.59 p.m. I received a defective piece for HP laptop with a dent in the middle at the front side near the touchpad. When I opened the parcel, I found that the laptop was pressed in the front side and then I did not even start windows os to check if other things were fine or not. Immediately within an hour on the same day, I packed up the laptop in the same way it had come and filed return request for refund along with pictures of defective laptop. Till date I have not received any concrete reply regarding reverse pick up & refund. Their customer care service is very pathetic and slow. Their phone call gets connected only after you wait for about 20 minutes. I must have wasted atleast 200 bucks since oct 02, 2014 in phone calls, with only one reply that 'you must wait for 24-48 hrs, our team is working on your return request'. They also hardly communicate properly thru emails, so far they have only sent me reply mails twice (without any proper answer) despite of the fact that I have sent them atleast 4-5 mails and given 8-10 phone calls regarding the matter. Till date my issue has not been resolved and even reverse pickup for laptop has not been done even though their return policy suggests 10 day replacement / refund. I want an immediate action on this matter with refund process to be initiated at the earliest possible. Why a customer should suffer and wait for so many days, when shopclues sends a visibly defective product and when customer has immediately filed a return request )just after opening the parcel? (within an hour & without even using/testing the product

M/s. Shopclues.Com, CDMA WORLD, Freeganj Crossing, Agra, Agra, UP-282004, Sub : Fraud against purchase of Reliance CDMA ZTE S183 MP3 Player Dear Sir, I have paid Rs.1149/- thro net banking for purchase of above mobile, vide Order No.16014993, Mob No.[protected], but sorry to inform you that you have send me only one charger, manual book, service centre list, warranty card, Invoice only and there was no any mobile handset, headphone, and the packed is received in sealed condition. In this connection, I wish to inform you that after payment in full, you have sent me the charger only. It is not a good practice, and it is fully fraud with me. As such, I now request your good selves to kindly arrange to send me the complete set as early as possible. I am enclosing herewith the scanned copy and photo copy of all for your kind reference please. Thanking you, Yours faithfully, Adhir Chandra Dutta A/7, Abanindra Bithi, City Centre, Beside Syndicate Bank ATM, Durgapur-713216, Mob.[protected]

Comment: hello sir, i have ordered 399 rs kids laptop but i have received 199 rs disney princess laptop and price tag is removed from that i have given 500 rs instead of 430 because i dont have change, he promised me that he will give back 70 rs within afternoon but he didnt come back, http://www.shopclues.com/kids-english-learner-laptop-4.html image of laptop i have ordered http://www.shopclues.com/baby-kids-laptop-toy-learning-toy-6.html image of laptop i have received Regards Order Number: 18756335 Return Number: 416195 Product: Kids English Learner Laptop Reason: Wrong Item Delivered Action: Replace item

HELLO SIR. I AM RAKHI SIWCH FROM MORADABAD. I AM VERY UPSET YOUR DELIVERY THIS TIME. I AM OLD COUSTUMR TO SHOP CLUES, BEFOR SOME DAYS I PALCE A ORDER ( Women Tweed Blazer (Jacket) Stylish ( Mix Colour & Design) Code: 4409716, BUT I RECEVED 02 SCHOOL BLAZER. AND I WILL SEND U ORIGENAL PIC OF MY ORDER (JACKET) AND SEND ME RIGHT PRODUCT AND SIZE IS 34. I RETURNED YOUR PRODECT BY COURIER. SO PLEASE CHECK THE PRODUCT. AND SEND ME. THANKS & REGARD RAKHI SIWACH MOB:- [protected]

Hi, This is Thasneem, i have place an order on 30/9/14 for bin bag. But in the picture it was 9 pieces with Rs.2300/- and i have received 1 quantity then what about remaining 8 pieces and i've paid Rs.2, 300/- Details below: COD no : 21605701 tracking no:[protected]. I WOULD LIKE TO LIKE TO RETURN BACK THE COURIER AND NEED THE REFUND OF MY AMOUNT OF RS.2, 300/- KINDLY CONTACT ON MOBILE NUMBER [protected] AND MY EMAIL ID :[protected]@gmail.com Awaiting for your earliest feedback

i have booked an order from shopclues on 23 sep 2014 with order # 21076835. I have cancelled my order on 30 sep 2014 due to delay in order . when i called them on 5-oct-2014 for my refund request, they said due to their technical glitch it has been not processed successfully. and they said to wait for 2 working days to process this refund from now, and after 3 days when i called them on 8-oct-20014 they replied the same again to wait for 2 more days. and i am very much worried that this amount will be refunded from them or not... I have paid this amount from Credit card, Also my monthly bill for Creidt card is generated with that 67000.. if this is not refunded by shopclues...i have to pay that amount to bankers in this month which will put me in a trouble. please take any necessary action against shopclues to get this resolved.

Hello ShopClues Team, I have not received the ordered product till date. I have decided to lodge complain in consumer forum. On 25th September 2014, I have ordered a mixer, juicer and grinder. These are the Order details: Order number: 21146771 Order Date: 25 Sep 2014 Products: I have not received my product. From the last 13 days I am continuously following the product but unable to track it. You are company and for you accountability should be a priority. I am really upset by the kind of customer service you are providing. Your cooperation and support is expected on this! thanks and regards, Amit Kumar, D-183, Phase IV, New Colony, Aya Nagar, New Delhi-47 Ph. No. [protected]

I did purchase Philips DSP 30U 5.1 Speaker System product order no 21658027 on shopclues.com date (01 oct 2014). When i purchasing this product then 2 times payment was failed (failed order no.21656115,[protected] and third time payment is success. But on 7 oct 2014 failed status was changes it was showing paid. My amount deduct 3 times for one product. 7 oct receive this product i did open and checked i was shocked it was different and low price product. Amount was different 400 Rs according to my purchased. I purchased many times on shopclues everytime i got issue. so i, m facing many problem with shopclues website. Shopclues.com is a fraud website. I want refund my all amount Purchased Product - Philips DSP 30U 5.1 Speaker System Recieved Product - Philips DSP2800 Hariom Singh [protected]

1049013 ticket number [protected] (Delhivery Courier) I ordered sony headset on shopclues with order id 18861831where it should deliver to me on 27th of august but i didnt recieved the product still now i contacted customer care on 27th of august (Ticket number provided by them is1049013) and my courier tracking number is [protected] (Delhivery Courier) and it was told by them the problem will be resolved in 4-7 working days but it didnt get resolved. and even cross checked in the logistic site it is showing that my product is delivered to Mehdipatnam, Hyderabad. But my actual shipping address is Banjarahills, Hyderabad. Even asked them it was showing clearly that the product has been delivered to wrong address according to logistic company information for this they told me they are going to arrange proof deliver in 2-3 days but even they failed to provide me the proof of delivery so till date whenever am asking about my update below is the response what i am getting Dear Sanath, Thank you for shopping with ShopClues.com. We sincerely apologize for the inconvenience caused to you. We have forwarded your concern to our logistic team. We are following up on your concern on high priority and we are trying our best to get the resolution as soon as possible. We will contact you by email or phone with a proper resolution shortly. We appreciate your patience on this issue. i even got calls from shopclues saying they still need time to resolve the issue i tried in many ways for asking my money refund but they denied it by saying we still need sometime. Hope explained my problem clearly. Request you to ge back to me if you need any more information regarding this. Regards Sanath B [protected]

I had ordered a Muscle Tech 100% Premium Whey Protein Plus With Free Shaker on 20 Aug 2014 with order number being 18839221.although they delivered to me an entirely different product for which i sent them 15-20 mailsand after picking up the product i haven't received any amount in my bankthey promise 30 days returnI'm mentally harassed by this companyThey DOn't have fast reverts to mailCustomer care executives are arrogantshave spent 100 bucks on callsI want them to compensate me for my calls as well the way they have tortured me and also I want my refund ASAP

Please cancel my order having order id 21858873. I called multiple times on your customer support number, but it kept in waiting for a very very long time. Its really sad, that even your customer support number is not toll free. The mobile app has no order cancellation option. This is very weird at the same time raises question as to why would such an important feature be intentionally not made available. What ever be the reason, but it certainly adds to the inconvenience to customers and builds a negative reputation towards the organisation. I have placed multiple orders from shopclues but this is very new for me. My registered email id is debatosh.[protected]@yahoo.com Thanks, Debatosh Pradhan

Dear Sir, I Booked Pigeon Pressure Cooker 5 Ltr-Outer Lid on 30/09/14, it will be delivery on 03/10/2014 for hand delivery, the cooker Cap Handle damage, So kindly replaced the new cooker or ortherwise the cancelled the product and then refund the amount.So kindly the accept Query as soon as possible Name :Subasri Sudharsan Shopclues.Com Order No : 21566281 Cash on Delivery Rs.1227 Regards, Subasri Sudharsan

Sir/Madam, I would like to tell you that I had cancelled my order of Top Quality HTC Desire 616 Flip Cover in White color with order number: 21165491 and order date : 25 Sep 2014, 09:18 PM. you have said in email that my refund would be sent to my bank account within seven days. But I got no information regarding that. Please make it faster otherwise I have to go to the consumer court. Thanking you

I, Suvalakhmi Borgohain, ordered for an item - Orient Snow Breeze with order ID no.16830663 on 15th Jul 2014. The price of the product was Rs.6543.Then on 28th Jul 2014, Shopclues changed the said product and confirmed me that it will now deliver me item - Orient Actus with code - 641172 with price Rs.5770. Since Shopclues itself changed the product without any intimation to the customer. So i cancelled the entire order. However, after its cancellation on 28th july, Shopclues credited only Rs.5770 instead of my original amount of Rs.6543.Since I had ordered Orient Breeze 1st and an amount of Rs.6543 was debited from my internet banking account, hence the remaining amount Rs.773 is yet to be refunded back in my account. Its been more than 2months and inspite of repeated calls to the customer care and emails, i havent got any response yet. The customer support is ridiculous and totally incapable of solving customer queries.I need an urgent look into the matter and want the remaing amount to be refunded back in my account.

order=21690313 sub order=21690317, 21690315 My amount has been deducted from my bank for 2orders Money was deducted by payu and at shopclues it was telling that transaction is not done even after my money is deducted, 2days over no response to my email.how the transaction can fail without any reason it shows transaction failed but i received from payu that my transaction is successful to my mobile and i checked my money was deducted from my bank too.plz resolve this how this type of problems can occur i dont understand.

I purchased Samsung Mobile (Order No.[protected] and it got delivered on 29th Aug’14 without Invoice and since then I am chasing Shopclues for Invoice. Following is brief of my case how Shoclues cheated me: 1. Received wrong order on 29th or 30th Aug. (In my office). My office guard handed over me the courier on 01st Sep - Monday. 2. I opened the packed and checked on 01st Sep. I wrote a complaint about wrong product (Samsung Mobile Instrument, wrong color) and wrong Invoice after discussing with Shopclues Customer support. He suggested me to put my complaint under Comment Box of Return Request because no other option is available on the portal. I wrote, I accept the wrong color product but please give proper Invoice. 3. I followed regularly for invoice but expect assurance I didn't received any other response. 4. The product was a gift for someone, so before gifted it I called up support team on 6th Sep to check whether I can gift the product or not. She (Support person) assured if there will any issue I will receive a mail before 6th Sep, 6:00 pm. I didn't received any mail then I myself wrote a mail to you. 5. 12th Sep - I receive SMS that Courier Person is coming to collect Samsung Mobile Instrument. Courier person called me, I said there is not packet for return courier. Same time I called up support team and asked why Courier person came to collect the mobile, then support person put my phone on hold and checked up internally and replied me that our team has checked up with the merchant and according to them there is no Invoice available with them. That's the reason Shopclues send courier person to collect the delivered product. We want you to return it. He also asked me to collect the gift from whom I have gifted and then new mobile will be couriered to me after receiving the wrong product packet. 6. My had a details discussion with Mr. Naresh Rao (Escalation Team Member – Shopclues) - How can a merchant sell products without Proper Invoice? How shopclues deals with such merchants? - I doubt if it is a theft product. - I also doubt you didn't had intention to provide me Proper Invoice. - After 12 days I am receiving a message that Invoice for my product is not available and that too after my repeated requests. 7. I again request you to provide me proper Invoice with correct product details otherwise please return my money. Else this complaint I will do in consumer forum. 8. Mr. Naresh Rao, suggested me to provide the complete details of Mobile like Model No. IMEI No. I provided the details over mail. 9. 21 Sep’14 - Shopclues prepared a Fake Invoice and share with me. I highlighted it and requested to return my money. Mr. Naresh checked internally and shared over phone that company can compensate Rs. 200/- to me close this issue. 10. It became my duty to call daily Shopclues team in the morning and check the status. Mr. Naresh assured me that he got verbal approval from his senior and they will return back the mobile and refund my money. 11. 24th Sep-14 – Rather than return back and refunding my money, Shopclues team again shared one more fake Invoice with incomplete details and said over phone this is final one and Shopclues can’t do anything, I have to accept. The final judgement of Shopclues which Mr. Naresh told me 30th Sep’14 morning over phone, but not ready to give me in writing: • Shopclues is not ready to make any replacement. • Shopclues is not ready to provide proper Invoice, whatever is shared with me I have to accept it. • Shopclues is not ready to compensate me in any manner. Since 1st Sep I am chasing Shopclues team. I wrote mail to Mr. Manish and Mr. Liton, but there is not response from them also. I think, the provided mail id for escalation “[protected]@shopclues.com”is only for name sake, no body checks it and never revert also. I wasted almost 2 hrs. daily with shopclues team over phone. I have log of all transactions which I did via mail. Shopclues mentally harassed me for more than a month and finally shared Invoice which I have to accept it and can’t claim warranty. Shopclues only want to sell their product online by making people fool. They never care for customer satisfaction. Pathetic Company, Disgusting service. Attaching copy of Invoice for reference. I suggest, never do any transaction with Shopclues. I already suggested all my colleagues and friends and they actually stopped using Shopclues website for online shopping.

My order no is 20011883..i haven't recived my product yet..i have made payments though my debit card..on tracking order no. it's showing delivered bt i havent recived the product yet..i talked in blue dart they trold me that your order has been returned to shopclues..so i need my refund

Sir, I have purchased a scale with in built calculator vide order no.21055859. Material was received through m/s Sterling Bazaar, Mumbai. today i received the material & on open the parcel i was found it is in damaged condition. Immediately i inform to M/s. Sterling Bazaar, Mumbai on telephone.This is for your information to kindly arrange to send me fresh material. Rajesh Tiwari Hoshangabad (MP) [protected]

Dear Sir, Order No.19844751 Order Date : 06 Sep 2014, 06:47 PM Shipment No. [protected] I feel very bad about your site's online shopping. There is no proper response and proper delivery of the product. Regarding my order dated 6th September, the shipment number you provided through mail is wrong when inquired your person(customer care) no proper response was given. Totally fed up with your site. Kindly send me the exact shipment number and the name of the courier or else just cancel my order and pay back my money. I hope you response this mail with necessary action. R. Saravanan, Mobile :[protected]