ShopClues.com Complaints & Reviews

My name Is Bipin D. Jadav.I have Purchased gymnastic set from shopclues.com on 7th sep 2014.I have paid online using intentet banking.My product is not reached to me yet.I have complained so many times to shopclues.com and shiipping partner bluedart. My order number is 20015195 and my product tracking number is [protected] for bluedart website.https://www.bluedart.com. Now i want my money back and cancel my order because of late delivery also it's not came yet so please kindly help me out of it. Company Detail (complain against them) Shop Clues Head Office Address : Clues Network Pvt. Ltd., Building No. 112, Sector – 44, Gurgaon, 122 001, Haryana, IndiaShop Clues Head Office Phone Number :[protected], 4669777 Shop Clues Gujarat Office Address : Clues Network Pvt. Ltd., B1 Pragati Chambers, 15, Dutt Vihar Society, Jetalpur Road, Vadodara, 390007, Gujarat, IndiaShop Clues USA Office Contact Details : 530 Lytton Avenue, Palo Alto, CA 94301, USAShop Clues Email ID : [protected]@shopclues.com from JADAV BIPIN DINESHBHAI AT-Songadh, Tehsil -Sihor, Distict-BhavnagarPincode-364250. Email:jadav.[protected]@gmail.com Mobile:+91-[protected], +91-[protected]

oct, 2, 2014
Hi, I have received a defective power bank, It didn't charge mobile as per given specification.I have checked many times Please check and replace or refund the product. Model: A5, Order Number: 20718899, Product: Power bank (2600mah)

Radhey lal

I was ordered one product in 28 September process of ordered successfully completed and showing order id 21264493 and payment also completed but its not showing any confirmation in my mail and number and not available on order history. https://secure.shopclues.com/index.php?dispatch=checkout.complete&order_id=2...⇄

ADHIR CHANDRA DUTTA, Sep 30 04:28 PM: Dear Sir, I have paid Rs.1149/- thro net banking for purchase of above mobile, vide Order No.16014993, Mob No.[protected], but sorry to inform you that you have send me only one charger, manual book, service centre list, warranty card, Invoice only and there was no any mobile handset, headphone, and the packed is received in sealed condition. In this connection, I wish to inform you that after payment in full, you have sent me the charger only. It is not a good practice, and it is fully fraud with me. As such, I now request your good selves to kindly arrange to send me the complete set as early as possible., otherwise I have no alternative to refer this case to legal cell Thanking you, Yours faithfully, Adhir Chandra Dutta A/7, Abanindra Bithi, City Centre, Beside Syndicate Bank ATM, Durgapur-713216, Mob.[protected] --

rder #17989049ORDER DATE:06 Aug 2014, 04:14 PMPAYMENT METHOD:Billdesk NetbankingPAID USING:Net BankingProductQuantityUnit priceSubtotalRechargeable LED Light Table Lamp Code: 4175612 1Rs.499*Rs.499* Subtotal : Rs.499 (-)Order Discount : Rs.370 Price after Discount : Rs.129 Shipping Cost : Rs.0 Total : Rs.129 On Order Completion, You Will Earn Clues Bucks: *3* TILL THIS DATE I HAVE NOT RECEIVED THE ABOVE ITEM .PL. DO THE NEEDFUL TO DELIVER THE SAME Billing Address: Gurucharan Das C/o.Anath Bandhu Low, Vill.Ichapur, PO.Ichapur, via-Ukhra, dist.Burdwan, West bengal C/o. Sri anath Bandhu Low, Vill & PO.Ichapur, Via-Ukhra, Burdwan Ichapur, West Bengal 713363 India Shipping Address: Gurucharan Das

Shopclues has not delivered me my product no.[protected]Sogo Hand Mixer SS-14260 (QTY:1)) . They have taken my money in advance (one month advance money taken). & now without asking or informing me they have cancelled my product.. & customer service is not at all supportive, when asking why my product is not delivered after a month then the lady (customer support executive rudely disconnect the line) & tells me it will BE put on mail to you. IT REALLY GIVES A VERY VERY VERY VERY VERY BAD IMPRESSION OF SHOPCLUES BY YOUR CUSTOMER SERVICE EXECUTIVE, YOU CAN ALSO CHECK IN THE PHONE RECORDING OF SHOP CLUES. ALREADY TWO PRODUCT FROM SHOPCLUES IS DELIVERED AT MY HOUSE & FOR THIS THIRD PRODUCT THEY ARE TELLING ME THAT MY AREA IS NOT SERVICEABLE ... HOW IS THAT POSSIBLE???????? PLEASE HELP... !!! From :- Jyoti Varu Rajkot [protected] [protected]@gmail.com

I ordered body Maxx home gym set on 16 th sep.order no.20554145 your estimated delivery date is 26 Sep. But till not yetI ordered body Maxx home gym set on 16 th sep.order no.20554145 your estimated delivery date is 26 Sep. But till not yet receive and I can't track my order.

Recently I bought a nutrition supplement from Shopclues.com as it was being offered at an attractive price. My order number was 20852973.The product brand is Optimum Nutrition (ON) which is a US based company. On receiving I found that the product did not have a Neulife hologram. Neulife is the sole authorized retailer for all ON products in India. The product I received did not have a Neulife hologram and badge which proved its a fake product. I also conducted a QR code scan with my smart phone to check product details on the website. But I received no details on scanning. It proved that the product is a counterfeit and fake. Shopclues.com claims to sell 100% genuine products. I have reported the issue to the company. It has been more than 3 days and the company has not taken any action. I have requested for product return and refund my money as well as replace product with a genuine one as a goodwill gesture from the company. Since there has been no action, I am filing this complain against the company for necessary action.

Hi Team, I purchase this product order[protected]. Now i observed that the product is not working properly. Also i have a strong feeling that the product you send me is not genuine and a fake china made product. Product code is "EEB-EI1CWEGINU 9000 mAh" and u people send me the[protected]mah battery having the same name product code. I never come to know about this fake china made product until i faced an issued. I feel that i was cheated. I want a refund or replace the product with the product I actually asked for. Previously i ordered samsung ear phones (order no[protected] and at that time also they send me the fake china made product. Kindly someone please look into this and get back to me asap. Regards, Dhaval Mistry [protected]@y7mail.com

As per the Order Id: 21019743 I have ordered the product on[protected], but yet the process is very slow from shopclues. Still Since from 22 September it is showing that "Processing - Procurement Delay from Merchant" as Status from shopclues. This is really very poor service from shopclues. I have called Customer care but they have no answer worst service experience from ShopClues. So please I request you to dispatch the order as soon as possible.

sir i have sent [protected]@shopclues.com a request for the return of the order[protected]...it has been since 8 days...they are giving me no response at alll...i have sent them lots of mails but they didnt respond! kindly resolve my request!

Hello, I had received a delivery of my TV, Order No.18829611 on 31 August 2014.. But till date i am waiting for Tv Remote & other accessories. I had already made a complaint on 26 days earlier, but there is no response from your team, very poor service from ShopClues.com. Please look into this on high priority basis.. =========================================== Dear Fahim, Thank you for shopping with ShopClues.com. This is with reference to your query regarding the order no. 18829611. We sincerely apologize for the inconvenience caused to you. We have forwarded your concern to the merchant and once we will receive an update we will inform you. It usually takes 3-4 business days, however, due to non–availability of merchant, it might take 1-2 days longer. ============================================================= Thanks & Regards, Fahim Khan Mob: *91 [protected]

Respected Sir, As per the Order Id: 21019743 I place the order on[protected], but yet the process is very slow from shopclues. Still it is five days, but the status of the order is showing that "Processing - Procurement Delay from Merchant" as Status from shopclues. This is really very poor service from shopclues. So please I request you to dispatch the order as soon as possible.

helle i have ordered in shopclues.com my order no is 20411147 they showing me deferent product and sent me defernte now they refused to return request product which is i dont like color and there is no proof for original product they directly refuesed please help me and tell them to give back my money in

Thanks,
SANJAY DAGRA
JAMNAGAR

Hi, I have received a defective induction cook top, It didn't start when plugged on. Its LED panel also do not light up, when powered up. I have checked it in many different power sockets, still same issue comes. Please check and replace or refund the product. Model: Rapido Cute SNo. SK1408RC116851 Order Number: 19541847 Return Number: 434591 Product: Pigeon Rapido Cute Induction Cook Top Also as per return policy of Shopclues I have raised the request within 2 days of order delivered.The product was delivered to me on 3rd Sep and I have raised the return request on 4th Sep. This is not the first time I am facing the issue.Earlier I have purchased a headphone w.r.t 6575613 . And when it came i found out its a freebie given as gift with Nokia Mobiles and your site is selling that free headphone. Also w.r.t order 12071773, cover was missing for which again I had to chase you guys. The product is in same condition since it arrived, it is not usable.Please replace it or refund my money.

As per the Order Id: 21019743 I have ordered the product on[protected], but yet the process is very slow from shopclues. Still Since three days the status of the order is showing that "Processing - Procurement Delay from Merchant" as Status from shopclues. This is really very poor service from shopclues. Since last 5 orders with shopclues this week, each and every time the status changes to 'Processing - Procurement Delay from Merchant' after two days of the order confirmation, which after takes five days to dispatch. So please I request you to dispatch the order as soon as possible.

this is the worst ever online shopping site.. please do not purchase anything from here they only sell cheap quality products ________________________________________ Shopclues Support, Sep 26 12:16 PM: Dear Anjum, Thank you for shopping with ShopClues.com. This is with reference to your query regarding order no. 20522347. We sincerely apologize for the inconvenience caused to you. We express our inability to accept your return request as we have sent you the standard quality product as per the description mentioned on the website. Therefore, we may not be able to fulfill your return request as per our return policy. We appreciate patience and understanding in this matter. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Kanika ShopClues.com ________________________________________ Anjum Shaik, Sep 26 11:20 AM: Great team of shopclue, How would you know the quality of the products by the picture.. you are also fooling your customer by putting high resolution images for the product to look good but when the customer buys the product we get to know the product quality which is cheap. Please get the attached product picked up and return my money. You just mentioned in your mail below it’s a standard quality.. do you know the meaning of standard atleast?? Anjum Shaikh - Anjum Shaik, Sep 24 05:46 PM: Hi Sanjay, If you say it’s the same product then let me tell you it’s a pathetic and cheap quality product that you are selling and misguiding the customer with the wrong pictures posted on your website. If I click a picture after wearing the product that you have send I am sure it will not be anywhere closer to the one you guys have uploaded on your website. So I need my money back and please get your cheap quality product picked up. But definitely I will upload the pictures on my face book and advise all my friends not to shop from Shopclue. Anjum Shaikh - ________________________________________ Shopclues Support, Sep 24 05:23 PM: Dear Anjum, Thank you for shopping with ShopClues.com This is with reference to your order no. 20522347 placed with us. We express our inability to accept your return request as we have sent you the same product ordered by you. Moreover, it is of standard quality. Please refer to http://www.shopclues.com/return-policy.html for return policies. We appreciate your understanding in this matter. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Sanjay ShopClues.com ________________________________________ Anjum Shaik, Sep 22 01:13 PM: Comment: The quality is 3rd Grade.. please return my money.. i never want to come back to your store Order Number: 20522347 Return Number: 461709 Product: Casa Joya Green - White Cotton Lycra Leggings Reason: Quality Action: Refund Click to view image: https://images.shopclues.com/error Cheers, ShopClues Support Team.

Respected Sir, As per the Order Id: 21001155, 21000403 I have ordered both products on[protected], but yet the process is very slow from shopclues. Still Since three days the status of the order is showing that "Processing - Procurement Delay from Merchant" as Status from shopclues. This is really very poor service from shopclues. Since last 5 orders with shopclues this week, each and every time the status changes to 'Processing - Procurement Delay from Merchant' after two days of the order confirmation, which after takes five days to dispatch. So please I request you to dispatch the order as soon as possible.

I purchased a battery online but got wrong product. I have asked for return but getting no response from last 10 days. When calling Customer care, they say that update will be provided in 1-2 days but not getting any. Same thing also happened with my first order, got wrong product and again returned it. Worst experience with shopclues. Din't expected such services by this global brand.

i have been complaining since two months but still now i am not getting any refund .. what is this irresponsible behavior ?? whenever i complaint shopclues said that ur money will be refunded in two working days... but still not no refund by shopclues.. they have said that we have approved your request but from 2 months no money refund is given by them. my order no is 16003305 .