ShopClues.com Complaints & Reviews

Date - 23rd Aug 2014, Order No. 18954475, Product - Home Gym Complaint - Product delivered is of very bad quality, not new and used product, not original product. Despite my several requests/reminders to send the authenticated and original, the product is 100% duplicate - packed in Maggie boxes, not brand mentioned, no mrp, very cheap quality and used one. I would to return it asap - no revert from shopclues.com. Date - 28th August 2014, Order No. 19283187, Product - Remote car control Product delivered is duplicate - not of Mcqueen brand as written. Product's MRP is intentionally removed by the seller. Requested to replace/refund the product. Shopclues reverted it will take from their side to revert given merchant is not available. How the customer is concerned if the merchant not available - it is the responsibility of shopclues.com to act and make sure the product that gets delivered is original

I happened to purchase a headset on 28-Aug-2014 which was projected as Monster Beats Headphone With Mic.The order reference is:19276109. I have received the product already on 01-Sep-2014 but the status in shopclues portal is yet to be dispatched. At this point of time, it seems to me that the status update is being delayed intentionally so that the buyer will be frustrated and will not complaint against the received product. Regarding the product quality, It is a roadside cheap quality product and the audio experience is horrible. It's MIC is placed on a plastic body whose colour is faded after the testing of the headset. I tried calling shopclues customer care on:[protected] to initiate return but I was kept on hold for nearly 14 mins without any response. Considering all of these incidents it is evident that they are not at all ready to server the customers regarding the refund/replacement. Please guide me to a channel where I can get my issue addressed.

helli this is yatin sharma from rajkot gujarat my Order num is #19265033 Samsung HM1000 Bluetooth Headset Code: 3488064 i got my order but this is not real samsung company so i want to my money back and return product so as soon as posible return my money back in my account

Order Number : 16032434 I have placed an order to Shopclue . The order firstly wrong delivered. After that They refuses to take it Back. After so many request They returned the product by they did n't refund any amount. They all are cheater there

I have order a Dell laptop with Shopclues.com with order#19231979. The product was delivered and the product was not a standard product. Their keyboard was different instead of a normal keyboard. In addition it's not charging properly. I had raised a refund request but it was rejected by merchant side.

order No. 18619099 parker pad lock my order is showing delivered at the addressee by the shopclues. DTDC showing it is delivered at Kasganj(UP). i have not received the consignment yet in my registered address.enquiry made at dtdc HQ/sambalpur. the consignment has not been received at their end. How it is delivered then at sambalpur? How they are telling that the consignment has been deliver at the registered address.

Order Number: 17593849 Return Number: 391055 Product: New JVC KD - X30 - Car Audio System With FM + USB + Aux Support @ Best Price.!! Comment: i order for JVC KD X-30 the merchant asked me that the product is not available with him and he gave me 2/3 choice for alternative model. i said him that i am busy in office give me some time to choose the product. Surprisingly after two hours he dispatched JVC KD r-456 which is not i have opted as alternative.on contacting the CC they said that the merchants had taken permission for the alternative. The product is still in stock with the marchant and he is ready to ship it on order. I neither get the product as per my choice nor the invoice quoting the Seriel No.of the product for availing two years warranty. The factory seal also missing in the delivered product. unnecessarily harrasing the customer. Pl. clarify why the ordered product was not delivered whereas the product still in stock.Till today more than 15 days passed but i have forced to keep the alternative product without the invoice of the product.

Hello Sir, I was ordered[protected] three Boxers and get it on 28/08/2014.But all three Boxers are defective piece as shown in my snaps .In which 1 shorts contain hole in it and other short cloth is stretched and teared third one short have small small holes in pocket as shown in pic of short .
i was registered my compliant on shop clues but it did not take any action

I have ordered a Digital Display 200g Mini Pocket Weight Scale Measurement Weighing Machine (Code: 4449330) on the 23.08.2014 by prepaid system. The amount was already paid and Rs. 299/- has got already deducted from my account. Today (30.08.2014) at the afternoon I have received an email that my product has been delivered though I have not received anything yet. Either you do something about it or I have to move towards the Consumer Protection Forum.

My Order id :18529213 Tracking Number has been given to me and one of the shopclues member has called me on[protected] at 4:35 Pm and said your order is dispached on[protected].But now when i have checked my status it shows my order has been cancelled. Tracking Number :[protected] (BLUEDART) I have also got messages & E-Mails of order id with tracking information. Kindly revert back to me on my order id. Thanks

Two consignment whose order no 17712975 and 18821345 having tracking no-[protected] and [protected] respectively. Order No[protected] was despatched on[protected] and 2nd order no[protected] was despatched on[protected] through Blue Dart service but till now i have not received any shipments. Both the shipments were unable to track at the courier site but no action has been taken from company side also.

Submit Complaint submit your complaint SEARCH Absolute Cheating - Shopclues.Com - Hyderabad - Nisar Ahmed Add a Comment nisar ahmednisar ahmed on[protected]:55:01 sir i had placed order (koutons brand shirt pack of 3 vide order no.[protected] on 18th august 2014. stock was available at the time of placing based on that i had gone ahead and booked, status showed order in process for good 3days even today (28th august status showing order on hold procurement delay from merchant) there has been absolute pathetic response from the team i had demanded for compensation after they confirmed me order cannot be executed i was adamant because at the time of order place ment it showed stock available suddenly one fine day they confirm it cannot be process whereas even now status is procurement delay from, erchant there is clarity i demanded for compensation of 5000 (for the money spent chasing the shopcloues team, net browsing, unexecution of order, mental patience it has hurted me complete. they are simply cheating customers a good deal suddenly they say not available and wash off their hands when they run offer when stock available when we place order after confirming theat stock availale how can they say it cannot processed it is their system failure their is nor process set/ flas in current system i want my order to be executed else compensate me i take this opprtunity to all my friends be careful with shopclues and beware with the team (their is no call centre, the person whom you are talking is not ready to share his details) orders not committed to be executed all in air and i want to name mr. mahender from shop clues who has proved that he is part of the cheater team by confirming compensation and then not keeping his words

I've ordered 5 pieces of non-stick cookwares from shopclues.com for a discount of 50% at just rs.419/-. In the beginning I wondered and excited to order as its gettig for very less price. but after the delivery I found the damaged piece and also after using it.. worthless. Please do not order online if you found it for very high discount or less price.

ShopClues.com – delivered Fake NIKE products and they are not taking back the products back and returning my money also. They delivered 2 Fake NIKE nike t90 'XL' size Lowers trackpants products (order – ID[protected],[protected]return ID[protected], and when I raised a return request almost 10 days back they are not taking it back no response and I try to call Shop clues customer care not available, but I had a direct talk with merchant and phone Switched, this an worst shopping site ever I have come across. Hope I will get positively reply for better relation Regards, Jagadesh mob - [protected] Mail - Jagadesh.[protected]@gmail.com

respected sir, I am Rahul Dekate, and my order no. is 18219587. this is my sony led tv. This order was delivered on date 20/08/2014. When i checked that order, i saw there are missing some parts. without that parts i unable to mount my led tv on wall... and that part is wall mount bracket. that part is unavailable in any shop or mall. so please send me that missing part of my led tv set as soon as possible... i hope you will notice my request, and resolve my cmplaint...

They delivered fake armaani watch, and when I raised a return request almost 15 days back they are not taking it back and whenever I call to their customer care excuse given is merchant not available, but I had a direct talk with merchant, he told me that no request is raised. worst shopping site ever I have come across.

Although I have placed one order Number 19012851 but immediately I found the Shoopclues has charged more than the price claimed in their website hence I have cancelled following orders:19012865, 19012913, 19012907, 19012899, 19012879 & 19012875, although I have paid for these orders through my credit card in the refund section they shows its a COD order, and I dont know when my money will be refunded back. For the said problem I have registered complaint vide ticket number 1052249, 1052247, 1052243, 1052238, 1052235, 1052232 but Nothing I have received other than a bunch of Ticket Numbers. Secondly in the same order number after making payment I came to know that most of the orders are being overcharged than that of the price claimed in their website for the order number19012887, 19012883, 19012893, 19012905 and registered complaint vide ticket number 1046940, 1046943, 1046954, 1046972 but again No response for the Shopclues although two days has been passed. I didnt found any email ID of the customer care in their website and also I hold the line for about 15minutes but could not got connected to the So called Customer Care Executive on[protected].

I Sagar Mahajan had ordered 2 sets of bedsheets of Sai Arpan Attractive Set of 3 double bedsheets combo Design Variants: Design no. 111 (Order No.[protected] dated 21/08/2014 worth Rs. 549 each set (Total-Rs.1098) and received only one set instead of two sets as per order from shipment no. [protected] from Blue Dart on dated 27/08/14. So I want the remaining set of bedsheets as early as possible. Hope for yours positive response.

i booked denim jeans on Tuesday 12.30 am but my item's are not booked my amount was deducted in my credit card

Please see my transaction details


26/08/2014 74568224238270533103238 SHOPCLUES.COM-DIRECT 799.00 Dr.
26/08/2014 74568224238270533103006 SHOPCLUES.COM-DIRECT 799.00 Dr.

I already call to customer care but they cont lift this is very poor performance send my amount to my acc

Hello Sir/Madam, Below is our email conversation between me and shopclues Subject: Re: [ShopClues.com] Re: Re: Manufacturing Defect[protected] From: satvik_123 patel ([protected]@yahoo.com) To: support+[protected]@shopcluescom.zendesk.com; Date: Tuesday, August 26, 2014 2:05 PM still I didn't received the money and also I cant reopen my request. On Friday, August 22, 2014 3:48 PM, ShopClues.com wrote: ##- Please type your reply above this line -## Your request (#922095) has been solved. To reopen this request, reply to this email or click the link below: http://shopcluescom.zendesk.com/requests/922095 ShopClues Support, Aug 22 03:47 PM: Dear Mr Patel, Greetings from ShopClues.com. We apologize for the inconvenience. We would like to inform you that the refund for your order # 14778265 has already been initiated on 21st Aug, via NEFT to your provided account. We request you to kindly check the amount in your account for the same. For further assistance, kindly refer to www.shopclues.com/help We look forward to your shopping with us again! Best Regards, Customer Support Team Sonal Sinha ShopClues.com satvik patel, Aug 20 06:39 PM: Still I didn't received my money.now I will take strict action towards you . On Tuesday, August 19, 2014 8:56 PM, Satvik wrote: Sent from my iPhone satvik patel, Aug 19 09:00 PM: Sent from my iPhone satvik patel, Aug 19 03:19 PM: now I am forwarding this mail to consumer forum court. On Wednesday, August 13, 2014 5:36 PM, satvik_123 patel wrote: satvik patel, Aug 06 07:09 PM: satvik patel, Aug 18 07:39 PM: ##- Please type your reply above this line -## Account Holder Name: Satvik Devendrabhai Patel Account Number: [protected] Account Type: Savings Bank Name: HDFC Branch Address: GF PANCHARATNA PANCHAVATI CIRCLE C G ROAD AHMEDABAD AHMEDABAD 380006, GUJARAT, Con[protected] IFSC Code : HDFC0001567 Branch Code : 1567 On Wednesday, July 30, 2014 9:21 PM, satvik_123 patel wrote: [protected][protected]---- On Wed, 7/30/14, ShopClues.com wrote: Subject: [ShopClues.com] Re: Re: Manufacturing Defect[protected] To: "satvik patel" Date: Wednesday, July 30, 2014, 12:58 AM ##- Please type your reply above this line -## Account Holder Name: Satvik Devendrabhai Patel Account Number: [protected] Account Type: Savings Bank Name: HDFC Branch Address: GF PANCHARATNA PANCHAVATI CIRCLE C G ROAD AHMEDABAD AHMEDABAD 380006, GUJARAT, Con[protected] IFSC Code : HDFC0001567 Branch Code : 1567 Your request (#922095) has been solved. To reopen this request, reply to this email or click the link below: http://shopcluescom.zendesk.com/requests/922095 ShopClues Support, Jul 30 10:28 AM: Dear Satvik, Thank you for shopping with ShopClues.com. This is with reference to your refund request against order #14778265. Kindly share details as below to process your refund at the earliest. Account Holder Name: Account Number: Account Type: Bank Name: Branch Address: IFSC Code (as per the cheque book): Your refund request would be initiated as soon as we get the above details and it will reflect in your account in 6-7 working days. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Atul Rawat ShopClues.com s::s ShopClues Support, Jul 29 10:56 AM: Dear Satvik, Thank you for shopping at ShopClues.com. We regret for the delay in resolving your concern. Kindly be informed that we have received the product back. Your concern regarding refund has been forwarded to our concerned team and we will try our best to get you a resolution on priority. However, sometimes our response may get delayed due to the nature of the issue. We make you assure that soon we will get back to you regarding the same. We appreciate your patience and understanding in this matter. If you have any further queries, feel free to contact our customer support team. Here is another useful link to get further answers to your questions: http://www.shopclues.com/return-or-replacement.html For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Dharam Sharma ShopClues.com satvik patel, Jul 17 08:40 PM: Sent from my iPhone On Jul 16, 2014, at 12:40, Satvik wrote: I Am putting this case in consumer court as I am not proper feedback for this order consider this as warning . Sent from my iPhone On Jul 8, 2014, at 13:02, "ShopClues.com" wrote: satvik patel, Jul 16 12:40 PM: I Am putting this case in consumer court as I am not proper feedback for this order consider this as warning . Sent from my iPhone ShopClues Support, Jul 08 01:01 PM: Dear Satvik, Greetings from ShopClues.com. We regret for the delay in resolving your concern. As per update on your order, we are yet to receive the product. We have instructed our logistic team to arrange the delivery of the return parcel on priority basis. As soon as we receive the product back in our warehouse, we will be able to proceed further for refund/replacement. You are always a valued customer to us and we are looking forward to serve you better. If you have any further concern or queries, please feel free to contact our customer support team and we will be happy to assist you further. Best Regards, Customer Support Team Wasim Khan ShopClues.com Inbound, Jul 05 04:34 PM: on customer behalf :- reverse pick up has been done for my order on 28th june but still i did not get any update from your side regarding replacement or refund, kindly confirm that returned product has been received or not and provide me proper resolution as soon as possible. (Manoj Kumar) Cheers, ShopClues Support Team. Message-Id:EHM2J55Z_53d87b692e54_55dd3fea32cb332c5549435_sprut satvik patel, Aug 13 05:39 PM: satvik patel, Aug 06 07:09 PM: ShopClues Support, Aug 07 01:02 PM: Dear Mr. Patel, Thank you for shopping with ShopClues.com. With reference to your order no. 14778265, we have forwarded your bank details to our accounts team for processing the refund. The amount will be credited into your provided account within a week. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Sonal Sinha ShopClues.com s::s satvik patel, Aug 06 07:09 PM: ##- Please type your reply above this line -## Account Holder Name: Satvik Devendrabhai Patel Account Number: [protected] Account Type: Savings Bank Name: HDFC Branch Address: GF PANCHARATNA PANCHAVATI CIRCLE C G ROAD AHMEDABAD AHMEDABAD 380006, GUJARAT, Con[protected] IFSC Code : HDFC0001567 Branch Code : 1567 On Wednesday, July 30, 2014 9:21 PM, satvik_123 patel wrote: [protected][protected]---- On Wed, 7/30/14, ShopClues.com wrote: Subject: [ShopClues.com] Re: Re: Manufacturing Defect[protected] To: "satvik patel" Date: Wednesday, July 30, 2014, 12:58 AM ##- Please type your reply above this line -## Account Holder Name: Satvik Devendrabhai Patel Account Number: [protected] Account Type: Savings Bank Name: HDFC Branch Address: GF PANCHARATNA PANCHAVATI CIRCLE C G ROAD AHMEDABAD AHMEDABAD 380006, GUJARAT, Con[protected] IFSC Code : HDFC0001567 Branch Code : 1567 Your request (#922095) has been solved. To reopen this request, reply to this email or click the link below: http://shopcluescom.zendesk.com/requests/922095 ShopClues Support, Jul 30 10:28 AM: Dear Satvik, Thank you for shopping with ShopClues.com. This is with reference to your refund request against order #14778265. Kindly share details as below to process your refund at the earliest. Account Holder Name: Account Number: Account Type: Bank Name: Branch Address: IFSC Code (as per the cheque book): Your refund request would be initiated as soon as we get the above details and it will reflect in your account in 6-7 working days. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Atul Rawat ShopClues.com s::s ShopClues Support, Jul 29 10:56 AM: Dear Satvik, Thank you for shopping at ShopClues.com. We regret for the delay in resolving your concern. Kindly be informed that we have received the product back. Your concern regarding refund has been forwarded to our concerned team and we will try our best to get you a resolution on priority. However, sometimes our response may get delayed due to the nature of the issue. We make you assure that soon we will get back to you regarding the same. We appreciate your patience and understanding in this matter. If you have any further queries, feel free to contact our customer support team. Here is another useful link to get further answers to your questions: http://www.shopclues.com/return-or-replacement.html For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Dharam Sharma ShopClues.com satvik patel, Jul 17 08:40 PM: Sent from my iPhone On Jul 16, 2014, at 12:40, Satvik wrote: I Am putting this case in consumer court as I am not proper feedback for this order consider this as warning . Sent from my iPhone On Jul 8, 2014, at 13:02, "ShopClues.com" wrote: satvik patel, Jul 16 12:40 PM: I Am putting this case in consumer court as I am not proper feedback for this order consider this as warning . Sent from my iPhone ShopClues Support, Jul 08 01:01 PM: Dear Satvik, Greetings from ShopClues.com. We regret for the delay in resolving your concern. As per update on your order, we are yet to receive the product. We have instructed our logistic team to arrange the delivery of the return parcel on priority basis. As soon as we receive the product back in our warehouse, we will be able to proceed further for refund/replacement. You are always a valued customer to us and we are looking forward to serve you better. If you have any further concern or queries, please feel free to contact our customer support team and we will be happy to assist you further. Best Regards, Customer Support Team Wasim Khan ShopClues.com Inbound, Jul 05 04:34 PM: on customer behalf :- reverse pick up has been done for my order on 28th june but still i did not get any update from your side regarding replacement or refund, kindly confirm that returned product has been received or not and provide me proper resolution as soon as possible. (Manoj Kumar) Cheers, ShopClues Support Team. Message-Id:EHM2J55Z_53d87b692e54_55dd3fea32cb332c5549435_sprut satvik patel, Jul 30 09:21 PM: [protected][protected]---- On Wed, 7/30/14, ShopClues.com wrote: Subject: [ShopClues.com] Re: Re: Manufacturing Defect[protected] To: "satvik patel" Date: Wednesday, July 30, 2014, 12:58 AM ShopClues Support, Jul 30 10:28 AM: Dear Satvik, Thank you for shopping with ShopClues.com. This is with reference to your refund request against order #14778265. Kindly share details as below to process your refund at the earliest. Account Holder Name: Account Number: Account Type: Bank Name: Branch Address: IFSC Code (as per the cheque book): Your refund request would be initiated as soon as we get the above details and it will reflect in your account in 6-7 working days. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Atul Rawat ShopClues.com s::s ShopClues Support, Jul 29 10:56 AM: Dear Satvik, Thank you for shopping at ShopClues.com. We regret for the delay in resolving your concern. Kindly be informed that we have received the product back. Your concern regarding refund has been forwarded to our concerned team and we will try our best to get you a resolution on priority. However, sometimes our response may get delayed due to the nature of the issue. We make you assure that soon we will get back to you regarding the same. We appreciate your patience and understanding in this matter. If you have any further queries, feel free to contact our customer support team. Here is another useful link to get further answers to your questions: http://www.shopclues.com/return-or-replacement.html For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Dharam Sharma ShopClues.com satvik patel, Jul 17 08:40 PM: Sent from my iPhone On Jul 16, 2014, at 12:40, Satvik wrote: I Am putting this case in consumer court as I am not proper feedback for this order consider this as warning . Sent from my iPhone On Jul 8, 2014, at 13:02, "ShopClues.com" wrote: satvik patel, Jul 16 12:40 PM: I Am putting this case in consumer court as I am not proper feedback for this order consider this as warning . Sent from my iPhone ShopClues Support, Jul 08 01:01 PM: Dear Satvik, Greetings from ShopClues.com. We regret for the delay in resolving your concern. As per update on your order, we are yet to receive the product. We have instructed our logistic team to arrange the delivery of the return parcel on priority basis. As soon as we receive the product back in our warehouse, we will be able to proceed further for refund/replacement. You are always a valued customer to us and we are looking forward to serve you better. If you have any further concern or queries, please feel free to contact our customer support team and we will be happy to assist you further. Best Regards, Customer Support Team Wasim Khan ShopClues.com ShopClues Support, Jul 05 04:34 PM: on customer behalf :- reverse pick up has been done for my order on 28th june but still i did not get any update from your side regarding replacement or refund, kindly confirm that returned product has been received or not and provide me proper resolution as soon as possible. (Manoj Kumar) Cheers, ShopClues Support Team. Message-Id:EHM2J55Z_53f718d8c0ada_19583f8abaab[protected]_sprut