ShopClues.com Complaints & Reviews

Dear Customer,

We deeply regret the inconvenience caused. Due to shipping concerns, we are processing the complete refund against your orders. Please expect the credit within 2 weeks in your bank account. Kindly accept our apologies in this regard.


Regards,
ShopClues Support!

Dear Satyabrat,

We regret the inconvenience caused to you. We are processing the complete refund against your order. Please wait for approx. 2 weeks to settle the funds in your bank account.


Regards,
ShopClues Support!

Dear Chitresh,

We regret the inconvenience caused to you. We are already working on your concern & getting this sorted on urgent basis. Be assured of receiving the plausible resolution from us asap.


Regards,
ShopClues Support!

Dear Gaurav,

We deeply regret the inconvenience caused to you. Please note that in order to process your return request, we required the information within 48hrs. As we have not received any communication from your end with the required information, hence the case is closed from our end. We will not be able to assist you in future for the same concern.


Regards,
ShopClues Support!

Respected Sir,

I placed order on 15/01/2015 and received this wrong product on 19/01/2015 against i have placed order.
Now i want back money and cancel my order.

Please make it done and help me ...

I am ordering Nokia bh 108 but received nokia bh 217 & this product not working

i had ordered for a printed pink yoga mat of rs. 349 in the month of march i received a purple ordinary mat of rs. 138 i had returned it back again after a month i received a orange ordinary mat or rs.138 since then i am mailing them to replace the arder they r saying no pics r available when i have uploaded photos nearly 10-12 times n i get a message saying u r comment successfully uploaded. how can i make out they dont receive images. n the same images i have uploaded here.
very sad about it.
thank u
from
jyothi
[protected]@yahoo.co.in

sad with this service and customer care

my order not receved

my order not receved order nomber[protected] code[protected] date 23april2015

refund not done

order id 43539925 & 42849185.shopclues cancelled my order without any reason.AFTER 20 DAYS NO REFUND DONE.FAKE RESPONSES AFTER REPEATED MAILS.FRAUD COMPANY.TAKES MONEY>CANCALLED ORDER>NO REFUND

Quality is not good and old stock is received with damage

I ordered one Dinner set in shop clues its Received with damage and they are sending the old stock quality is very bad .

non refund of failed transaction

CN[protected] OTC BCRT[protected] I HAVE PURCHASE FROM FEB.5 FOR AMOUNT.59.00 TRANSACTION FAILED BUT THE AMOUNT IN NOT REFUNDED MY ACCOUNT. CHANDRABABU KR

THEY ARE NOT RETURN MY DEFECTIVE PRODUCT

I HAVE PURCHES 2 PRODUCT BUT PRODUCT ARE DEFECTED, I HAVE COMPLAINT WITH 1 MONTH BUT THEY ARE NOT RESPONSE MY COMPLANTE .

I hv buy power bank

Not open your 6000 mAh powerbank

As per samsung customer service mobile batery local. pls advise

As per customer your order no 17974859 order batery local. pls give me soloution. we are already complain many time but no result. pls support resuest no 134757

Dear Rahul,

Based on your concern, it is clearly mentioned on the product page that 'Multiple designs / printed patterns of mugs are available. Design will be sent as per availability'. Failure to which we are not able to provide you resolution towards your query.


Regards,
ShopClues Support!

Dear Customer,

We are very sorry for the experience you had. We are processing the refund of your order. Please expect the credit within 2 weeks in your bank account.


Regards,
ShopClues Support!

Dear Pramit,

We deeply regret the inconvenience caused. We are getting the concern checked & sorted for you. Be assured of receiving the plausible resolution from us asap.


Regards,
ShopClues Support!

Dear Dipan,

We sincerely apologize for the inconvenience caused. We are coordinating with the courier partner & getting this sorted for you. Be assured of receiving the plausible resolution from us asap.


Regards,
ShopClues Support!

Dear Customer,

We are very sorry for the experience you had. We are getting this checked & refunding the same right away. Please expect the credit within 2 weeks in your bank account.


Regards,
ShopClues Support!

Thank you so much for your prompt response. I would really appreciate that. I will update here after i get my refund in 2weeks. I hope i will get the refund amount by this month, Aug2014 end.

Hello there..I am still waiting for the payment details. Have you started the refund process or not? or still waiting for the auspicious time to initiate the process? Appreciate if you can act faster and share the payment details ASAP.

Hello there..Still i am getting the same mail saying that "We apologize for the inconvenience. We would like to inform you that the refund for your order # 18350587 has been initiated 21 Aug 2014. The amount would reflect in your account in <7-9 business days for Debit Card/15 business days or in next billing statement for Credit card/ 4-5 business days for Net-banking>."

Y u guys are sending the same mail for the last 10days and you have just initiated yesterday. Its really annoying. Now noone is answering my calls too. I think u guys are answering by knowing the contact numbers. I expect the refund to my card in another one week. And send me the payment details(transaction reference number) to my mail. Act quicker and refund the amount ASAP.

Hello there..I have received my refund amount. Thanks for your support.

no information about ordered prouduct

i have already paid money but my product is not yet dispatched in website is there that usually dispatched in 2 days .but no info about it No :48335679 mail; [protected]@yandex.com reg no :[protected]

WRONG COLOR AND DEFECTIVE PIECE OF MOBILE AND NOT TAKING BACK

I HAD PURCHASED A MOBILE FROM SHOPCLES.AND I ORDERED BLUE COLOR AND THEY SEND ME BLACK COLOR...AND THEY ARE NOT TAKING BACK AND JUST SAY SORRY...

frendz induction cooker

I have ordered a Frendz Induction Cooktop With Free Kadhai . My order has came but it was broken

product not received

I have order a pair of sandals on 18th Aug 2014. and received a mail with tracking no. DTDC courier as Z32187144 and order no. is 18773611 but so far I didn't received my consignment. But status is showing it is delivered on 8th Sept'2014.

no delivery no refund more than a month

the order 24474061 dated 24 oct 2014. has not been delivered. and no refund also. called so many times, no respose at all. they we will get back, not even one reply from them. what the hell is going on.

Jabra BT3030 Bluetooth Stereo Headset Street 2 OEM

Hi Team, I have Booked and paid the Amount Through Online in your website For Jabra BT3030 Bluetooth Stereo Headset Street 2 OEM. On 19th Nov 2014 Vide Order No 27192891. But Still Now i have not Received the courier.

Dear Customer,

We sincerely apologize for the inconvenience caused. We are getting this checked with the courier partner &amp; resolving it on priority. Be assured of receiving the plausible resolution from us asap.


Regards,
ShopClues Support!

Sir,
I was ordered a Home+car vacuum cleaner 800w on 14-12-14 order number 29869043, and it will dispatched on 22-12-14 via professional courier with tacking number RRK[protected].
They gave a commitment that it should be delivered to me between 31-12-14 and 2-1-15. After that i cant able to track professional courier with that tracking number, later it shows me the status of parcel on 1-1-15 Onwards. On 8th jan 2015 I track with the waybill number it shows me, the parcel delivered at MADURAI on 6-1-15 @ 8.00pm.
Then I raise a complaint to shopclues about this issue. Mr.Deepak sharma replied on 9th jan 2015,

&quot; ShopClues Support, Jan 09 12:14 PM:
Dear Giridharana,

Thank you for shopping with ShopClues.com.

This is with reference to your query regarding order no. 29869043.

We sincerely apologize for the inconvenience caused to you. As your order is untraceable on the courier website, we have forwarded your concern to our courier partner and we are following up with them. As soon as we receive any information from them, we will update you with the same.

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Customer Support Team
Deepak Sharma
ShopClues.com&quot;.

So i sent a reply with Professional courier report on 12th jan 2015. For that i get a reply from Mr. Amandeep singh,

&quot;ShopClues Support, Jan 13 03:29 PM:
Dear Giridharana,

Thank you for shopping with ShopClues.com.

We sincerely apologize for the inconvenience caused to you. We have forwarded your concern to the courier company. We are following up on your concern on high priority and we are trying our best to get the resolution as soon as possible. We will contact you by email or phone with a proper resolution shortly.

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Customer Support Team
Amandeep Singh
ShopClues.com&quot;.

In mean time we spoke with Madurai branch manager(The professional courier), He reply me this parcel booked from ROORKEE to Madurai not for Trichy. After that i put mails again and again they dont reply me. They create a report about this order, it is totally contradict. That is,

&quot; Confirmed - Sun, 14 Dec
Processing - Thu, 18 Dec
Quality Check - Thu, 18 Dec
Dispatched - Mon, 12 Jan
Delivered - Fri, 23 Jan&quot;.

Till now i dont receive my product. Kindly verify and reply me.
Thank you.


note: I&#039;m the regular shoper for shopclues. This is not my first order.

Sir,
I was ordered a home + car vacuum cleaner 800w on 14-12-14, and it will dispatched on 22-12-14 via professional courier with tacking number RRK[protected]. They gave a comittment that it should delivered to me between 31-12-14 and 2-1-15. After that I cant able to track professional courier with that tracking number, later it shows me the status of parcel on 1-1-15 Onwards. On 8th Jan 2015 I track with the waybill number it shows me, the parcel delivered at MADURAI on 6-1-15 @ 8.00pm. Immediately i raise a complaint to shopclues support. Mr. Deepak Sharma replied for that mail on 9-1-15 as follows

ShopClues Support, Jan 09 12:14 PM:
Dear Giridharana,

Thank you for shopping with ShopClues.com.

This is with reference to your query regarding order no. 29869043.

We sincerely apologize for the inconvenience caused to you. As your order is untraceable on the courier website, we have forwarded your concern to our courier partner and we are following up with them. As soon as we receive any information from them, we will update you with the same.

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Customer Support Team
Deepak Sharma
ShopClues.com

Then i sent them the Professional Courier report on 12-1-15. For that Mr.Amandeep singh replied on 13-1-15 as follows
ShopClues Support, Jan 13 03:29 PM:
Dear Giridharana,

Thank you for shopping with ShopClues.com.

We sincerely apologize for the inconvenience caused to you. We have forwarded your concern to the courier company. We are following up on your concern on high priority and we are trying our best to get the resolution as soon as possible. We will contact you by email or phone with a proper resolution shortly.

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Customer Support Team
Amandeep Singh
ShopClues.com

In mean time we spoke with The Professional Courier Madurai Manager, he check those details and reply me that, &#039;the parcel booked from ROORKEE to MADURAI&#039;. So after that we put mails again and again to them nobody care for that. Till now i dont receive my parcel.

Note
For your information they create a report in their site, it is totally contradict. The details are as follows,

29869043 Order Order Date 14 Dec 2014, 01:59 PM

Confirmed Sun, 14 Dec
Processing Thu, 18 Dec
Quality Check Thu, 18 Dec
Dispatched Mon, 12 Jan
Delivered Fri, 23 Jan

Dear Chitresh,

We sincerely apologize for the inconvenience caused. We have received your complaint &amp; getting this checked. You will have the updates from us.


Regards,
ShopClues Support!

Dear Varsha,

We deeply regret the experience you had. We have noted your concern &amp; getting this sorted for you. The timely updates will be shared on the registered contact details.


Regards,
ShopClues Support!

Dear Nishant,

We sincerely apologize for the inconvenience caused. We are getting this re-checked &amp; will get back to you with updates asap. Be assured of receiving the plausible resolution from us.


Regards,
ShopClues Support!

14 days more now shopclues did nt refund my money i m going to complain more now

Dear Customer,

We deeply regret the inconvenience caused. We have registered your concern &amp; getting this looked at. Be assured of receiving the plausible resolution from us asap.


Regards,
ShopClues Support!

Dear Raj,

We sincerely apologize for the experience you had. We are already working on your case &amp; getting this resolved on priority. The updates will be timely shared on the registered contact details.


Regards,
ShopClues Support!