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ShopClues.com Complaints & Reviews

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1.3

Updated: Nov 28, 2025

Complaints 7001

Resolved

1673

Unresolved

5328

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Address: Gautam Buddh Nagar, Uttar Pradesh

I placed an Order # 16894677, called up CC many times, have always been told that will hear back with 24 hours, I am very disappointed with Sc service, Have never felt such an experience with any shopping site, Its pathetic. I would like to have compensation against pain I experienced.

Aug 14, 2020

Complaint marked as Resolved

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ShopClues.com Customer Care

from Gurgaon, Haryana

Aug 13, 2014

Verified Support

Dear Dheeraj,

We are deeply regretful for the inconvenience caused to you. We are already working on your concern & getting this resolved on immediate basis. In case of any shipping concern, we will initiate the complete refund of your order.

Regards,
ShopClues Support!

D

drj405

Aug 13, 2014

I have called SC 5-6 times and everytime I have got above response, I want refund + compensation against mental torture immediately

D

drj405

Aug 14, 2014

I still have not heard back anything even after approx 1 month, I want my refund and compensation against mental torture by SC immediately

dheeraj.[protected]@gmail.com
[protected]

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Address: Mumbai City, Maharashtra

I Ordered USB to Sata IDE Cable and delivered on 23 July 2014 in this Product The Main Item which is Power Adapter is Missing I Mail them 5 to 6 times, starting 1-2 times they wrote in mail that we are Processing but till now no response is coming. I also call several times on Customer Support Number but any one can receive a Call. I hold the call 5 to 7 Minutes but no one Receive. Please Help on this Solution Because my Product is of no use. Please Contact on [protected]@gmail.com

Aug 14, 2020

Complaint marked as Resolved

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Address: Kanpur, Uttar Pradesh

I bought a Samsung Omnia M battery from Shopclues.com for Rs. 849/-, it was mentioned as 1500 mAH in specifications but I received a 2100 mAH battery...a completely wrong item..I got the delivery on 3rd of July'14, requested return and return pick up was done on 16th July...now its been almost a month, i.e., 12th of Aug'14 and I have not received any confirmation on Refund or Exchange or any other update by shopclues. I have called up their customer care no. [protected] some 10-15 times but have never got a proper response.

Aug 14, 2020

Complaint marked as Resolved

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Address: Kolkata, West Bengal

Respected Sir,
My order number is 17921189, its an electric chapati maker. At the time of payment i tried to pay by credit card, it showd error and it showd at the top right corner that apply by cash on delivery i applied. The product was delivered and i paid by COD. but when my bank statement came for the month of July it showd that shop clues deducted 569 Rs for the same product so i paid twice for a single product.
I called to the customer care talk with them ones they suggested me wait for some days more i waited. But alas no solution came atall. Now for continuosly 3 days i am calling the CC but nobody is picking up the call. I have no complain about the product which they deliver i know its good and satisfied but its rediculous to see how they stole money from my credit card . i wrote them many mails many emails but non they r relying so i thought of complaining in the customer care departments of our government and show the world their reality. THANKYOU..

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ShopClues.com Customer Care

from Gurgaon, Haryana

Aug 13, 2014

Verified Support

+1

Dear Sudipta,

We have noted your concern & getting this sorted. Be assured of receiving the plausible resolution from us soon. We regret the inconvenience caused to you.

Regards,
ShopClues Support!

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Address: Varanasi, Uttar Pradesh

MY Order Number[protected] I am really very disappointed now New 80GB IDE 3.5 HDD Western Digital/Seagate 7200 rpm 80 gb Hard Disk Drive pata online from shopclues.com on 04th aug 2014 for Rs. 750 and it was delivered on 08 aug 2014. But Hard Disk Not working, then i contacted to Manufacturer company they told me your hard disk warranty already expire on 29/06/2008 so we could not able to provide you replacement please contact retailer then I have raised a claim against the shopclues Very bad experience from shopclues. Please Refund my full amount other wise.I will not buy anything again and will surely stop others too.I will go to consumer forum for cheating me like this. In grief and mental stress.shopclues is giving me this kind of mental sufferment which is not a good.I will go to consumer court if this doesn't get resolved in a day. Heights of irresponsibility!!!

+3 photos

Sep 22, 2015

Complaint marked as Resolved

consumer complaint is best online consumer complaint form, Please improve your service for fast and best solution.help other users to resolve their complaints as fast and easy as possible.

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ShopClues.com Customer Care

from Gurgaon, Haryana

Aug 12, 2014

Verified Support

Dear Nitesh,

We deeply regret the inconvenience caused. We are arranging the reverse pick-up of the received product. The courier details will be shared on your registered contact details. Once the product reaches our warehouse, we will process the complete refund of your order.

Regards,
ShopClues Support!

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Address: Varanasi, Uttar Pradesh

MY Order Number[protected] I am really very disappointed now New 80GB IDE 3.5 HDD Western Digital/Seagate 7200 rpm 80 gb Hard Disk Drive pata online from shopclues.com on 04th aug 2014 for Rs. 750 and it was delivered on 08 aug 2014. But Hard Disk Not working, then i contacted to Manufacturer company they told me your hard disk warranty already expire on 29/06/2008 so we could not able to provide you replacement please contact retailer then I have raised a claim against the shopclues Very bad experience from shopclues. Please Refund my full amount other wise.I will not buy anything again and will surely stop others too.I will go to consumer forum for cheating me like this. In grief and mental stress.shopclues is giving me this kind of mental sufferment which is not a good.I will go to consumer court if this doesn't get resolved in a day. Heights of irresponsibility!!!

+3 photos

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ShopClues.com Customer Care

from Gurgaon, Haryana

Aug 12, 2014

Verified Support

Dear Nitesh,

We deeply regret the inconvenience caused. We are arranging the reverse pick-up of the received product. The courier details will be shared on your registered contact details. Once the product reaches our warehouse, we will process the complete refund of your order.

Regards,
ShopClues Support!

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Address: Chennai, Tamil Nadu

Hi Team,
I have ordered Garden / Bike wash Flat Hose Water Gun Spray but I received Bike cover which is not worth of 10 rupees bad quality and i don't like that.. i have raised return request and shopclues raised ticket number 997732 and after i didn't have any communication from shopclues. Need my payment back ..

+1 photos

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ShopClues.com Customer Care

from Gurgaon, Haryana

Aug 11, 2014

Verified Support

Dear Sunil,

We have noted your concern & getting this sorted. Be assured of receiving the plausible resolution from us soon. We regret the inconvenience caused to you.

Regards,
ShopClues Support!

S

Sunil Kumar Anna

Aug 12, 2014

i am not happy the way shopclues responded and it's been 5 day's but getting similar inputs. i want this to be sorted soon

S

Sunil Kumar Anna

Aug 14, 2014

It's very bad it's already 3 working day' and i still not hear any inputs from you (shopclues). Please act soon

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Address: Hyderabad, Andhra Pradesh

I book Non-stick and Induction Base Cook N Serve Ware Set on shopclues.com.The product quality is very low.I already try to contact with shopclues customer care but there is no proper reply. Order Number: 6146017 Return Number: 72673 Product: 5 Pcs. Reason: Low Quality Action: Refund

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Address: Ahmedabad, Gujarat

Order No: # 11957253 Email ID: [protected]@gmail.com Dear Sir, I had puchase a Purpose 3.5 inch Touch Screen Dual Sim Mobile form shopclue on 12 March 2014. Now it is not working since 02 months. I think it is under warranty of 01 year. What should i do. kindly revert and do the needful. Brgds Jigar Barot

Aug 12, 2014

Updated by Jigarbarot Please send me address of ahmedabd, Gujarat of Purpose 3.5 inch Touch Screen Dual Sim Mobile.

Brgds
Jigar Barot
[protected]

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J

Jigarbarot

from Ahmedabad, Gujarat

Aug 9, 2014

Not yet resolved.

ShopClues.com Customer Care

from Gurgaon, Haryana

Aug 11, 2014

Verified Support

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your product avails the manufacturing warranty. We request you to visit the service center of the brand to share your concern with them. For other assistance, reach us at www.shopclues.com/help.

Regards,
ShopClues Support!

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Address: Chennai, Tamil Nadu

I have ordered a product on 25 July 2014 my Order id 17295095.But till now I haven't received the product yet.I have called them so many times.They are saying the product is delivered.But it is not.They are not tailing any steps to solve this issue.I have also asked them POD(proof of delivery).They are saying it will take 1 week to show the proof.So damn I am very much unhappy with the purchase.I will not suggest this to any one.

+1 photos

Aug 14, 2020

Complaint marked as Resolved

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ShopClues.com Customer Care

from Gurgaon, Haryana

Aug 11, 2014

Verified Support

Dear Ramesh,

We are very sorry for the experience you had. We have registered your concern & getting this sorted on priority. You will be timely informed regarding the updates via mail/call.

Regards,
ShopClues Support!

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Address: New Delhi, Delhi

Dear Sir / Madam, I was order Samsung Handsfree Earphone 3.5 MM Jack in Black Colour of Rs.253/- from Shopclues.com on Date .23.07.14 but they delivered in White Colour with different product (Not Same). I have return request on Dtd. 28.07.14 but they are not return the product and amount till date and not give any response for the return product from 04.08.14 i am attached images of both handfree who was order and delivered. Thanks & Regards Ankit Kumar manav +91-[protected]

+2 photos

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ShopClues.com Customer Care

from Gurgaon, Haryana

Aug 11, 2014

Verified Support

Dear Ankit,

We regret the inconvenience caused. We request you to share the order details with us so that we can get this checked & revert. For other assistance, reach us at www.shopclues.com/support.

Regards,
ShopClues Support!

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Address: Jalgaon, Maharashtra

dear sir my order no is 17562773 i have purchase wifi hotspot dongal from shopclues site i purchase this dongale at 28 july and also paid amt 399 by net banking shopclues given mi 4 aug for dilivary date but still i didn't get my product and also not refunded my money in my bank so plaease action

+1 photos

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ShopClues.com Customer Care

from Gurgaon, Haryana

Aug 8, 2014

Verified Support

Dear Manoj,

We have noted your concern & getting this sorted on priority. Be assured of receiving the plausible resolution from us asap. Regret the inconvenience caused.

Regards,
ShopClues Support!

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Address: New Delhi, Delhi

Hi,
I purchased the 2 in 1 straightner / curler on 27th september'14 from shopclue . now the product is not working and the complaint request is not getting generated . i request them to either repair or replace it asap .
( order number 7157107)

Thanks

+1 photos

Aug 14, 2020

Complaint marked as Resolved

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ShopClues.com Customer Care

from Gurgaon, Haryana

Aug 8, 2014

Verified Support

Dear Rita,

We sincerely apologize for the experience you had. We are getting the concern checked & sorted on immediate basis. The updates will be shared on the registered contact details.

Regards,
ShopClues Support!

R

rita khanchi

from Mumbai, Maharashtra

Aug 8, 2014

I hope that it will be resolved soon ...

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Address: Gautam Buddh Nagar, Uttar Pradesh

It has been more than 15 days no revert no response. order no. 17154965. The quantity i received is different as mentioned in the invoice and details of product. I received 4 Pieces instead of 8 Pieces. Please refund my money and cancel the order.

Aug 14, 2020

Complaint marked as Resolved

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ShopClues.com Customer Care

from Gurgaon, Haryana

Aug 8, 2014

Verified Support

Dear Navdeep,

We sincerely apologize for the experience you had. Hope you heard from us with the plausible resolution. For other assistance, reach us at www.shopclues.com/support.

Regards,
ShopClues Support!

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Address: Navsari, Gujarat

39 day passd
Order Number:[protected]Shopclues not providing the Replace or refund for a
reverse pickup SHIPMENT DELIVERED product.

Order Number:15961321
reverse pickup SHIPMENT DELIVERED.on.[protected]
Shopclues not providing the Replace or refund for a defective product.
help me.

Order Number: 15961321
Order date: 30 Jun 2014, 01:19 PM
Return: 347037
Return Request Date: 06 Jul 2014, 06:00 PM
Action: Replace item
Status: Return Requested

Aug 14, 2020

Complaint marked as Resolved

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S

sagar a104

from Mumbai, Maharashtra

Sep 3, 2014

Order Number:[protected]already 65 days completed ...i want my Refund Amount, Refund Amount not Receive 28 Aug 2014 -you promised 1-2 days of time for refund process.

S

sagar a104

from Mumbai, Maharashtra

Nov 7, 2014

ebay.in
Buying_Refunds Claim ID : 630128 PaisaPay ID : [protected] and Claim ID : 630360 PaisaPay ID : [protected] 75 day passd coupon of 110% of Item value not receive.. i want my coupon of 110% of Item value

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I purchased a Quechua Hiking Bottle from shopclues having order number[protected] and when the product reached me it was of low quality and was a defective or a damaged peice so I promptly placed an request for replacement. The return id is 378031.Even after explaining the case that I received a defective or damaged product they say that product is like that only and they would NOT entertain my request. With this type of behaviour I am sure that all this "10 days hassle free return" policy is just a fake propaganda !! They are offering discounts to the product beacause it is of cheap quality and no one at a store will buy a defective / damaged product hence they are putting it off by selling it on-line. And then they would not allow replace / return, this way they can sell off their garbage ready to be thrown product. Do not waste your money on buying anything from this seller now that you know why they are able to offer discounts !!!

Aug 14, 2020

Complaint marked as Resolved

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ShopClues.com Customer Care

from Gurgaon, Haryana

Aug 7, 2014

Verified Support

Dear Pradeep,

We have registered your concern & getting this re-checked. You will be timely updated on the registered contact details. Kindly accept our apologies for the inconvenience caused.

Regards,
ShopClues Support!

P

p10_sri

from Gurgaon, Haryana

Aug 7, 2014

I would expect the product to be replaced promptly and I am looking forward to your response.

Thanks

P

p10_sri

from Gurgaon, Haryana

Aug 9, 2014

ShopClues Support,

There has been no update so far in the return request !! When can I expect the timely update on my issue ???

P

p10_sri

from Gurgaon, Haryana

Aug 19, 2014

Finally I received a response saying that "Kindly note the reverse pickup has been scheduled and one of our courier agencies will reach you in next 6-7 business days." Though it is not mentioned in the mail as to what decision has been taken for my case ? Whether am I getting a replacement of my product with a new set or is full refund of my money has been initiated ? For clarifying these queries I had to again write a mail, the response for which I am again waiting :(

Please clearly answer my query before sending in the courier guy for pickup.

P

p10_sri

from Gurgaon, Haryana

Aug 22, 2014

ShopClues Support,

I have handed over the item to the courier person today, by when would the full amount be credited back to my credit card ?

R

Rajpalsinh

from Ahmedabad, Gujarat

May 26, 2016

though order not delivered they are telling it is delivered to my place

Oder number is 39493937 though order not delivered they are telling it is delivered to my place

S

smdam9

from Jaipur, Rajasthan

Jun 7, 2016

NOT REF

I HAVE ORDER A MICROMAX TABLET(RS 7000) IT,S NOT READING ANY KIND OF SIM CARD.I HAVE REQUESTED A REFUND BUT TILL NOW THEY HAVEN"T REFUNDED MY MONEY ,NOW IT HAS BEEN OVER A MONTH .....MY ORDER NO IS 3017213 ON THE NAME OF "SUPRIYA SINGH"

A

Aman Gujral

from Mumbai, Maharashtra

Jun 10, 2016

Refund not provided

Wrong product delivered not as shown in in the description image . after contacting the customer support the the refund is not initiated from three weeks.

P

Prapurna Sugandham

from Hyderabad, Telangana

Jun 14, 2016

i have received wrong kurthi pink colour where as i have ordered mehroon colour one

order number is 20178855 and my request has been logged with ticket number 1102327 . Send me the actual kurtha which i have ordered.

S

sudiya

from Mumbai, Maharashtra

Jun 15, 2016

not received the delivery of bed sheet.

I ordered a set of 4 bed sheets on shop clues on 22nd october 2014 but didnt received any delivery yet. My order number is 24263773. Kindly send me the details if its already delivered.MOBILE: [protected].

K

karthik 93

from Bengaluru, Karnataka

Jun 15, 2016

I HAVE BOOKED A MOUNT BLANC PEN ON 14/12/2014 BOOKING ORDER NUMBER IS 30158371

STATUS OF MY ORDER PLEASE REF MY MOBILE [protected]/[protected]

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Address: New Delhi, Delhi

I place an order on 18/07/14 Order No.[protected] but because of some internal issue of the company they canceled my order and update the status on there website that your refund will initiate on 25/07/14. When my refund didn't get back till 25/07/14 I call to customer care then he told it will take 4 to 5 working days but when I didn't get back my refund after 5 days I again call to customer care then he told it will take 2 to 3 days more after that again I call on 2/08/14 then he told your refund will be initiate with in 48 Hrs. And sent a mail to me for same, after 48 hrs. Today I again call to customer care he told it will get back to you today evening. But still I didn't get back my refund.

+1 photos

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ShopClues.com Customer Care

from Gurgaon, Haryana

Aug 7, 2014

Verified Support

Dear Sanket,

We regret the experience you had. As per our records, the refund is already processed from our end. Please expect the credit within 2 weeks in your bank account.

Regards,
ShopClues Support!

R

Raghu Babu Bandi

Oct 5, 2014

I purchased a brand new mobile iphone 4S for Rs 21, 999 on 29th Aug 2014 through ny credit card. The Order ID is #19357711.
I received the product after one week. The product was surprisingly NOT NEW and it was not unlocked. For example: The instrument was not recognizing character # and whenever I touch voicemail icon (located bottom of the screen), it was making an international call and Rs 5 was deducted.

I requested for refund duly returning the product. I returned the product on 10th Aug from my side and it was received by the seller on 24th Aug.The order was marked as 'return complete' by Shopclues.

I have been contacting the customer care for the status of my refund. Every time their representative tells me the refund is under process and I will receive the e-mail notification in 24 to 48 hours. They never sent me any message in this regard.

Every time I called them they have generated ticket number. Some of them are[protected]. But they never worked on any of the ticket numbers nor have they informed. Their un professional attitude towards the customer is deplorable.

I am still waiting for the refund and no response from the shopclues.com

Raghu
[protected]

A

anandrassudani

Feb 5, 2015

I had to cancel my order due to delay in shipment order and now waiting for the refund of amount 37990/-. This is the reply I received after chasing them for 7 days. Today is the 11th day and the status remains as-is.

ShopClues Support, Feb 3, 11:59 AM:

Dear Customer,

Thank you for contacting ShopClues.com.

We apologize for the inconvenience caused to you and as per your concern regarding refund, we would like to inform that due to some technical glitch in the payment gateway refund process has been delayed.

We request you to wait for some time, we have again instructed our payment gateway to process refund on urgent basis.

Seeking your co-operation.

We look forward to your shopping with us again!

Best Regards,

Customer Support Team

Rahul

ShopClues.com

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Address: Lucknow, Uttar Pradesh

Dear Sir, I ordered for kitchen set on site shopclues i saw the picture i iked the kitchen set but in the picture i can not recognized the correct size of containers. After completing the order they send me the same kitchen set bt the size of containers are too small that we can not use it even a small family of 4 persons. There fore i request shopclues for return and refund the money but they refused by saying i dispatched the same product what you ordered. I am very upset what to do not i spend 1100 Rs for the set and this is looking like kid's playware. Please help us and make them to refund my money. the details of order is following Order details: Order number: 17292237 Order Date: 25 Jul 2014 Products: Kitchen Cook's 40 Pcs Printed Pet Container Jar Set Merchant: Corgifts through shopclues.com Thanks & regards Saurabh Mishra

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ShopClues.com Customer Care

from Gurgaon, Haryana

Aug 7, 2014

Verified Support

Dear Saurabh,

We apologize for the inconvenience caused to you. We are getting the concern checked & sorted on priority. Be assured of receiving the plausible resolution from us asap.

Regards,
ShopClues Support!

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Address: Panchkula, Haryana

Hi, I purchased samsung galaxy s4 charger from Shop clues I received it with manufacturer defect. I request them for the replacement of the product and send the pictures too and argued with them but it looks like i am wasting my time. And i am helpless with them. Please do something on shopclues. Order ID: 17558827 and req id for replacement is 990673 Please help me saurav batra [protected]

+1 photos

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ShopClues.com Customer Care

from Gurgaon, Haryana

Aug 6, 2014

Verified Support

Dear Saurav,

We sincerely apologize for the inconvenience caused to you. We are getting this checked & sorted for you on immediate basis. The timely updates will be shared on the registered contact details.

Regards,
ShopClues Support!

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Address: New Delhi, Delhi

Hi, My order number is 16489821 and This order was supposed to shipped via FedEx. The tracking number for this shipment is[protected]. I have not received the order yet. I have placed a order on 10 July 2014 and it was delivered to wrong address and wrong person on 22 July 2014. Since then I am following up with the Fedex and shopclues.com, however not received the product or my money till now. Now, the Fedex person is saying that they can not do anything, please contact shopclues.com. And the shopclues.com customer care executive is again and again saying they need 2 weeks to resolve this issue.it has already been 2 weeks for my complaint. They are not doing anything. I want to claim for minimum 5000 rupees to compensate my pre-payment of product, my call charges, my time waste, for frustration level. Awaiting for prompt and positive response. Thank You. Regards Mukesh Ratnani

+1 photos

Complaint marked as Resolved

I have received the product at my home. The person has been finally delivered the product to correct address after following up so many times. Thank you.

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ShopClues.com Customer Care

from Gurgaon, Haryana

Aug 5, 2014

Verified Support

Dear Mukesh,

We are extremely regretful for the experience you had, We are already working on your concern. Be assured of receiving the plausible resolution from us asap. Kindly accept our apologies in this regard.

Regards,
ShopClues Support!

M

MukeshRatnani

from New Delhi, Delhi

Aug 5, 2014

Hi,

Thank you for your response.

Please provide me one date or deadline when I will receive my claim amount, so that I can feel relaxed till that time.

Thank you.

Regards,
Mukesh Ratnani

ShopClues.com Customer Care

from Gurgaon, Haryana

Aug 6, 2014

Verified Support

Dear Mukesh,

As per our records, the refund has been processed from our end. Please wait for approx. 2 weeks to settle the funds in your bank account.

Regards,
ShopClues Support!

M

MukeshRatnani

from New Delhi, Delhi

Aug 6, 2014

Hi,

Thank you for your response.

As per your commitments, I should get my claim amount till 20th Aug 2014.

Regards,
Mukesh Ratnani

M

meena meena p

from Calicut, Kerala

May 20, 2016

Shop Clues — womens wrist watch:wrong style delivered

i ordered a wrist watch for women on the above website but they delivered me wrong style

K

Krishan Indora

May 23, 2016

Shopclues.com — for Refund Complaint

Sir/mam, My order no.42878863 on 22march(Debit card). 30 march red express delivery bt I was return this item. Bt refund not recieve pls help

M

mukeshkumarr

from Mumbai, Maharashtra

Jun 13, 2016

Not received order no- 22191567

My order no. 22191567 is not received, i ordered this on 07/10/2014 through Net banking . Give me status of this order, please check my order and argent deliverd. Thanks mukesh kumar M:- [protected]

S

Sanjeev Karki

from Mumbai, Maharashtra

Jun 14, 2016

Not received the product

I have ordered U.S. Polo Assn. Plain cotton sweater (QTY:1) on 10th October 2014 but still not received the product.I have also requested for money back twice but no response from Shopclues. My order no. Is 22573575, 22573569

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Recent comments

I need a refund .i dont have faith on this shopping .i need my refund

Its been a month pls get this chceked why my product was not delivered, how can they run such a disgusting shoping platform