ShopClues.com Complaints & Reviews

I had ordered 47 '' LED TV LG make on 31 july 2014 and delivery was suppose to be made on 09 th August 2014. When i called them on 09 th they said it will be delayed then continuosly i had called them for number of times and once they have confirmed that it is delivered and courier detials will be shared soon. Next day they cancelled the order without any intimation and now they will take 15 - 20 Working Days to refund the money. Please look into the matter as i feel they keep customer money with them anf earn interest on this and make business.

sir, I have ordered a treadmill at Shopclues.com, order no. 15334375. the estimated delivery date was 30th june'14..I got delivered the product after 1month of order and in damaged condition with missing parts. I mailed them. they asked me to send the photos. I did that. after 2weeks of sending the photoes they told me that they gonna pick it up from my place and replace the product. after that I got another mail saying there no service of their courier partners. even though in my place almost all couriers are available like dtdc, , bluedart, overnight xpress and gati through which they have sent the product. now I have to send it myself and send the reciept of courier change and they will refund me the money in clue bucks form that I have to buy another product from them whereas m still waiting for the clue bucks of thelast product due to unavailability. so I requested them to send me the damaged monitor as well as the missing parts so that I can fix it in a welding shop and make it usable in my clinic. I cnt wait for another 1month for the product to use in my clinic. and if I would have time to do all these I could have buy it in a nearby shop. so kindly ask them to send me the missing parts and the monitor as soon as possible as its been already 3months. thank u

I placed an Order # 16894677, called up CC many times, have always been told that will hear back with 24 hours, I am very disappointed with Sc service, Have never felt such an experience with any shopping site, Its pathetic. I would like to have compensation against pain I experienced.

I Ordered USB to Sata IDE Cable and delivered on 23 July 2014 in this Product The Main Item which is Power Adapter is Missing I Mail them 5 to 6 times, starting 1-2 times they wrote in mail that we are Processing but till now no response is coming. I also call several times on Customer Support Number but any one can receive a Call. I hold the call 5 to 7 Minutes but no one Receive. Please Help on this Solution Because my Product is of no use. Please Contact on [protected]@gmail.com

I bought a Samsung Omnia M battery from Shopclues.com for Rs. 849/-, it was mentioned as 1500 mAH in specifications but I received a 2100 mAH battery...a completely wrong item..I got the delivery on 3rd of July'14, requested return and return pick up was done on 16th July...now its been almost a month, i.e., 12th of Aug'14 and I have not received any confirmation on Refund or Exchange or any other update by shopclues. I have called up their customer care no. [protected] some 10-15 times but have never got a proper response.

Respected Sir,
My order number is 17921189, its an electric chapati maker. At the time of payment i tried to pay by credit card, it showd error and it showd at the top right corner that apply by cash on delivery i applied. The product was delivered and i paid by COD. but when my bank statement came for the month of July it showd that shop clues deducted 569 Rs for the same product so i paid twice for a single product.
I called to the customer care talk with them ones they suggested me wait for some days more i waited. But alas no solution came atall. Now for continuosly 3 days i am calling the CC but nobody is picking up the call. I have no complain about the product which they deliver i know its good and satisfied but its rediculous to see how they stole money from my credit card . i wrote them many mails many emails but non they r relying so i thought of complaining in the customer care departments of our government and show the world their reality. THANKYOU..

MY Order Number[protected] I am really very disappointed now New 80GB IDE 3.5 HDD Western Digital/Seagate 7200 rpm 80 gb Hard Disk Drive pata online from shopclues.com on 04th aug 2014 for Rs. 750 and it was delivered on 08 aug 2014. But Hard Disk Not working, then i contacted to Manufacturer company they told me your hard disk warranty already expire on 29/06/2008 so we could not able to provide you replacement please contact retailer then I have raised a claim against the shopclues Very bad experience from shopclues. Please Refund my full amount other wise.I will not buy anything again and will surely stop others too.I will go to consumer forum for cheating me like this. In grief and mental stress.shopclues is giving me this kind of mental sufferment which is not a good.I will go to consumer court if this doesn't get resolved in a day. Heights of irresponsibility!!!

MY Order Number[protected] I am really very disappointed now New 80GB IDE 3.5 HDD Western Digital/Seagate 7200 rpm 80 gb Hard Disk Drive pata online from shopclues.com on 04th aug 2014 for Rs. 750 and it was delivered on 08 aug 2014. But Hard Disk Not working, then i contacted to Manufacturer company they told me your hard disk warranty already expire on 29/06/2008 so we could not able to provide you replacement please contact retailer then I have raised a claim against the shopclues Very bad experience from shopclues. Please Refund my full amount other wise.I will not buy anything again and will surely stop others too.I will go to consumer forum for cheating me like this. In grief and mental stress.shopclues is giving me this kind of mental sufferment which is not a good.I will go to consumer court if this doesn't get resolved in a day. Heights of irresponsibility!!!

Hi Team,
I have ordered Garden / Bike wash Flat Hose Water Gun Spray but I received Bike cover which is not worth of 10 rupees bad quality and i don't like that.. i have raised return request and shopclues raised ticket number 997732 and after i didn't have any communication from shopclues. Need my payment back ..

I book Non-stick and Induction Base Cook N Serve Ware Set on shopclues.com.The product quality is very low.I already try to contact with shopclues customer care but there is no proper reply. Order Number: 6146017 Return Number: 72673 Product: 5 Pcs. Reason: Low Quality Action: Refund

Order No: # 11957253 Email ID: [protected]@gmail.com Dear Sir, I had puchase a Purpose 3.5 inch Touch Screen Dual Sim Mobile form shopclue on 12 March 2014. Now it is not working since 02 months. I think it is under warranty of 01 year. What should i do. kindly revert and do the needful. Brgds Jigar Barot

I have ordered a product on 25 July 2014 my Order id 17295095.But till now I haven't received the product yet.I have called them so many times.They are saying the product is delivered.But it is not.They are not tailing any steps to solve this issue.I have also asked them POD(proof of delivery).They are saying it will take 1 week to show the proof.So damn I am very much unhappy with the purchase.I will not suggest this to any one.

Dear Sir / Madam, I was order Samsung Handsfree Earphone 3.5 MM Jack in Black Colour of Rs.253/- from Shopclues.com on Date .23.07.14 but they delivered in White Colour with different product (Not Same). I have return request on Dtd. 28.07.14 but they are not return the product and amount till date and not give any response for the return product from 04.08.14 i am attached images of both handfree who was order and delivered. Thanks & Regards Ankit Kumar manav +91-[protected]

dear sir my order no is 17562773 i have purchase wifi hotspot dongal from shopclues site i purchase this dongale at 28 july and also paid amt 399 by net banking shopclues given mi 4 aug for dilivary date but still i didn't get my product and also not refunded my money in my bank so plaease action

Hi,
I purchased the 2 in 1 straightner / curler on 27th september'14 from shopclue . now the product is not working and the complaint request is not getting generated . i request them to either repair or replace it asap .
( order number 7157107)


Thanks

It has been more than 15 days no revert no response. order no. 17154965. The quantity i received is different as mentioned in the invoice and details of product. I received 4 Pieces instead of 8 Pieces. Please refund my money and cancel the order.

39 day passd
Order Number:[protected]Shopclues not providing the Replace or refund for a
reverse pickup SHIPMENT DELIVERED product.

Order Number:15961321
reverse pickup SHIPMENT DELIVERED.on.[protected]
Shopclues not providing the Replace or refund for a defective product.
help me.

Order Number: 15961321
Order date: 30 Jun 2014, 01:19 PM
Return: 347037
Return Request Date: 06 Jul 2014, 06:00 PM
Action: Replace item
Status: Return Requested

I purchased a Quechua Hiking Bottle from shopclues having order number[protected] and when the product reached me it was of low quality and was a defective or a damaged peice so I promptly placed an request for replacement. The return id is 378031.Even after explaining the case that I received a defective or damaged product they say that product is like that only and they would NOT entertain my request. With this type of behaviour I am sure that all this "10 days hassle free return" policy is just a fake propaganda !! They are offering discounts to the product beacause it is of cheap quality and no one at a store will buy a defective / damaged product hence they are putting it off by selling it on-line. And then they would not allow replace / return, this way they can sell off their garbage ready to be thrown product. Do not waste your money on buying anything from this seller now that you know why they are able to offer discounts !!!

I place an order on 18/07/14 Order No.[protected] but because of some internal issue of the company they canceled my order and update the status on there website that your refund will initiate on 25/07/14. When my refund didn't get back till 25/07/14 I call to customer care then he told it will take 4 to 5 working days but when I didn't get back my refund after 5 days I again call to customer care then he told it will take 2 to 3 days more after that again I call on 2/08/14 then he told your refund will be initiate with in 48 Hrs. And sent a mail to me for same, after 48 hrs. Today I again call to customer care he told it will get back to you today evening. But still I didn't get back my refund.

Dear Sir, I ordered for kitchen set on site shopclues i saw the picture i iked the kitchen set but in the picture i can not recognized the correct size of containers. After completing the order they send me the same kitchen set bt the size of containers are too small that we can not use it even a small family of 4 persons. There fore i request shopclues for return and refund the money but they refused by saying i dispatched the same product what you ordered. I am very upset what to do not i spend 1100 Rs for the set and this is looking like kid's playware. Please help us and make them to refund my money. the details of order is following Order details: Order number: 17292237 Order Date: 25 Jul 2014 Products: Kitchen Cook's 40 Pcs Printed Pet Container Jar Set Merchant: Corgifts through shopclues.com Thanks & regards Saurabh Mishra