ShopClues.com Complaints & Reviews

Dear Sir, 1. I have placed order on 24th July My Order No:[protected]Online Paid) 2. This order was shipped on 25th July and estimate date was given on 2nd August with tracking no :- [protected]. Since it is more than 11 days product is been shipped and only status shown is "In Transit In The Network" Totally dissapointed with the service kindly look into this ASAP Please do the Needfull.

Dear sir/madam i have purchased a weight loss product on this online shopping portal.they send a low quality damaged product so i returned the product and asked my money back.i have returned the product on 20th july 2014 and the return order status has completed(I have attached the proof ) but not yet get my money from the merchant.Help me to get back my amount

Thanking you


With Regards..
Anishmathew D

Hi I had purchased a power bank order no 17498721 The product received is not functional, The return option in the shop clues website is not working . Hence contacted the customer care but no response Dint expect this type of response

Hi, My order no is 17216093 . i orfdered it on 22 july, 2014 but the courier tracking no Z28256086 given to me is IN Transit from 19 jul, 2014. I contacted the DTDC delhi headquarters and came to know that this shipment doesnt belongs to me( how can it be as it was delivered on 19 jul). i cantacted 15 times in last ten days but again and again they are saying we will respond you in 48 hrs. 48 hrs are not fininshig from last 10-12 days.Now i dont want the product please refund my Amount. please look into the matter seriously.

I am Arjun Mandal.I ordered 12 Kg Fitness Extreme Adjustable Rubber Dumbbells from Shopclues.com with an amount of Rs 930. My Order ID is 17585057 and my pin code is 733134. I paid this amount through SBI net banking on 30.07.2014. On 01.08.2014 they informed me that they cancelled my order due to my non-serviceable area of their courier partner. They assured me to refund my rupees back on my account. But they did not refund my rupees till today that is 04.08.2014. So I am very much afraid regarding my rupees. So, please do immediate action.

M/s. Shopclues.Com,
CDMA WORLD,
Freeganj Crossing, Agra,
Agra, UP-282004,

Sub : Fraud against purchase of Reliance CDMA ZTE S183 MP3 Player

Dear Sir,

I have paid Rs.1149/- thro net banking for purchase of above mobile, vide Order No.16014993, Mob No.[protected], but sorry to inform you that you have send me only one charger, manual book, service centre list, warranty card, Invoice only and there was no any mobile handset, headphone, and the packed is received in sealed condition.

In this connection, I wish to inform you that after payment in full, you have sent me the charger only. It is not a good practice, and it is fully fraud with me.

As such, I now request your good selves to kindly arrange to send me the complete set as early as possible.

I am enclosing herewith the scanned copy and photo copy of all for your kind reference please.
Thanking you,

Yours faithfully,

Adhir Chandra Dutta
A/7, abanindra Bithi,
City Centre, Beside Syndicate Bank ATM,
Durgapur-713216,
Mob.[protected]

I ordered a USB 2.0 Hub 7 Ports with Power Adapter on 21 Jun 2014, 01:44 AM and the order number is 15392983. When I received it and tried to connect with my laptop it was not working, I tried to connect with different things like my desktop PC, Led TV but results are same. I ask for refund and I returned back the product to shaopclues.com but I never received any refund money. Very very poor service serve by shopclues.com. So please don't but anything... :(

I ordered a mouse on 21 Jun 2014, 01:44 AM and the order number is 15392983. When I received it and tried to connect with my laptop it was not working, I tried to connect with different things like my desktop PC, Led TV but results are same. I ask for refund and I returned back the product to shaopclues.com but I never received any refund money. Very very poor service serve by shopclues.com. So please don't but anything... :(

Registered a complaint on 28th through email.No response yet.Their website complaint form is totally useless and it is not working.ticket number 973976.This is the second time this is happening with shopclues.I want to return the product and want my cashback.Earlier I have ordered an Punjabi kada.The picture give of that product was bigger when the product came it has the size of a big ear ring.

My order no. 16128153 was cancelled on 12.07.2014 due to unavailability of product. But my money Rs 7400/- has been not refunded in my bank after 20 days. I have wrote many times through there customer support link, but neither any response has been recieved till date not my money has been credited to my account. Manoj Kumar [protected]

i placed the order for Pigeon Gas order# 16520511 '' Order Shipped from Shop Clues and since 15 days and yet not received .. Shop clues is not responding to my email and nor refunding my money back .. It is a Fraud Web Site .. I am taking them to consumer court ... DONT BUY ANY THING FROM SHOP CLUES AS IT IS A BIG TRAP '''

I have received damage 32'' TV and i did complain on the same day. Its been more than 15 days that no one from Shop clues is replying to my emails. I want my money back now .. i do not want replacement ... my order# 16428871 ... Shop Clue is Fraud as not willing to refund my order. Will Take This Case To Consumer Court

This is sumit Pandey, I bought an acer laptop from shopclues (ORDER No.[protected] on 17th July 2014 amounting to Rs.33, 418.00.After some days on calling to the costumer care executive(chargable talking), I was informed that the product that i bought(which was listed in the website) was not available to the merchant. I was shocked to know as to why the product was listed on the website if its not available.The executive asked me if he could find an alternative seller.As i was in emergency to buy the laptop I had to cancel the order and apply for refund.Two days passed by, but no refund reflected to my account.Calling to costumer care, they are mentioning that it is the company's policy to refund the amount within 15 days.But my amount would be refunded within 2 days.Since the date is 28th july 2014. 11 days have passed.I am here with no laptop, which was very important to buy as well as no money, so i could not buy my laptop anywhere else.I just want to say that The amount is Rs.34, 418.00. Understand this, Its more than my monthly salary.Such a big amount is with you since 11 days and u are going on making excuses to delay the refund amount.Sometimes i do fear, getting the news of some of the fraud company's taking the money and eloping away.You have your reputation.Company's like Flipkart, amazon and ebay refund the money within a day after application.One time i was refunded within seconds of filing the application from them. Please do justice to the situation.My belief on you is at stake and also my hard earned money.

i have ordered sun glasses of Marc Jacobs MJ 305/S Black-Silver Sunglasses for Men with order no 16520009. the product is of low quality and i have delivered the product on 18 th july, i have raised a return request on the same day and the return id is 363415 bt still i am not getting any response from shop clues team, even i have called them a couple of times bt still no response from der end I want them to get back their product and provide me the refund.

Hi, Please do the needful, i Ordered weighing scale online with the order#16380607, on 07-July-2014. Till now the product didnt get shipped, and when i tried to contact them through mail, no response for my 4 mails and when i called them 2 to 3 times their support number the response was very poor(they are saying they dont have any details of this and they didnt even care for my money when i asked to cancel the order and return money). Even they didnt care when i said i'll escalte to consumer forum. Please do the needful. Regards, Venkata Phaneendra Garimella [protected]@gmail.com

Dear Sir, I bought a power bank from Shopclues.com on 04 Jul 2014, 09:31 AM Item Order no.16087413, OEM Samsung Universal 9000 mAh USB Extended Battery Pack ( Black or white) for Rs.875, which got delivered in poor packaging and in defective condition. on 6th Jul 2014 ( afternoon) . Soon i Lodge complaint with online support for refund in bank. this is their msg on 6th july"Your request has been logged with ticket number 923916, please use the same email for further communication. We try our best to get back to you within 2 working days." I packed the item with complete packing video and pics and as pr their rules.Then the pick-up service picked the default item : http://track.delhivery.com/p/[protected] tracking shows product delivered to them on 19 july 2014. After all these there is no mail no phones from shopclues.com as well as their site shows "Return Complete" .I got this mail : "Your request (#923916) has been solved. To reopen this request, reply to this email or click the link below:http://shopcluescom.zendesk.com/requests/923916 "My complain is i have not got my Refund in my Bank account yet :04-Jul[protected]Jul-2014) TO TRANSFER INB Shop Clues (Clues Network BILL_CLUES Payments MSBI[protected]IGW3753141 TRANSFER TO[protected] RS. 875.00Kindly Please Help this time & I promise next time none of my friends even my community won't buy a thing from shopclues.com scam !!! attached : Item shipped back in RMA provided by Shopclues

Dear Sir I have placed a order Of sunglasses with shopclues order number No .16764841 dated 14 July at 1:44 Pm, I had specially & clearly mentioned in my order that I don't want Black colour sunglasses but Shopclues person overlooked my special comment and send me the black colour sunglasses . If you require the picture and my special comment Order then I can send you the same also for your ready reference. After receiving the courier I came to know that the quality of the Sunglasses is very poor and also having the scratch marks on the Glasses, looks like used one . if they I had lodged the complaint immediately with shop clues person but they said that we cant do any thing and said your problem is solved we cant refund your amount and after that blocked my email id . Even they wrote in his website that this Sun glass is imported I asked him to provide the Tin number and IEC Code but they are not providing the same. Sir I am amazed that thousand of compalints are against shopclues then also how come they are still in the market why government is not taking any action against these fraud sites . I request you please involve in this matter and instruct those person to refund my full amount INR 209 .00 and take back his scrap . Hoping for your soonest and favorable action at earliest. Thanks Saurabh Awasthi

I have purchased Magic Mop Floor Cleaner with dual spinner by paying Rs. 1320/- . But this product of model is different from my choosen product as shown on your online site. Please replace it immediatly. MY order no. is 16582675 which i received today

I had purchaged two E Gitanjali 10 GM 24KT 995 Purity Laxmi Gold Coin BIS Hallmarked . Costing 28780 each .So total cost is 56570 INR . Due to sudden financial need i had canceled it . So that amount should come back to my account . After 10 days also the money has not credited . They are not serious of returning customer money, after I placed a mail, the customer care became active, daily I'm also calling to customer are, they are coming with reply that there is a technical problem .What shot of technical glitch which is not getting shot out, even we are technical educated we know what is technical issues . But till today my money has not credited . I have attached the screenshot of my purchase . Thanks Manas

I have given an order for Cenizas Feather Touch Bath Towels Pack Of 3 through ShopClues.com and made payment also on 15th July 2014. But they had shown that the above product delivered at the mentioned address on 22 July 2014. When i saw this I shocked since i did not get my product. They show me wrong information on their website where i have a account. My order no is 16843117 PAID USING: Net Banking SHIPMENT INFORMATION: TRACKING NUMBER[protected] VIA ECOM Product Quantity Unit price Subtotal Cenizas Feather Touch Bath Towels Pack Of 3 Code: 3493920 Options: Color: Maroon Merch Ref: BMWC 1 Rs.599 Rs.599 Subtotal : Rs.599 (-)Order Discount : Rs.420 Price after Discount : Rs.179 Shipping Cost : Rs.0 Total : Rs.179 On Order Completion, You Will Earn Clues Bucks: 4 Billing Address: tarachand kumawat J-111, Hall-7 IIT Kanpur Kanpur, Uttar Pradesh 208016 India Shipping Address: tarachand kumawat J-111, Hall-7 IIT Kanpur Kanpur, Uttar Pradesh 208016 India