ShopClues.com Complaints & Reviews

I have purchased Magic Mop Floor Cleaner with dual spinner by paying Rs. 1320/- . But this product of model is different from my choosen product as shown on your online site. Please replace it immediatly. MY order no. is 16582675 which i received today

I had purchaged two E Gitanjali 10 GM 24KT 995 Purity Laxmi Gold Coin BIS Hallmarked . Costing 28780 each .So total cost is 56570 INR . Due to sudden financial need i had canceled it . So that amount should come back to my account . After 10 days also the money has not credited . They are not serious of returning customer money, after I placed a mail, the customer care became active, daily I'm also calling to customer are, they are coming with reply that there is a technical problem .What shot of technical glitch which is not getting shot out, even we are technical educated we know what is technical issues . But till today my money has not credited . I have attached the screenshot of my purchase . Thanks Manas

I have given an order for Cenizas Feather Touch Bath Towels Pack Of 3 through ShopClues.com and made payment also on 15th July 2014. But they had shown that the above product delivered at the mentioned address on 22 July 2014. When i saw this I shocked since i did not get my product. They show me wrong information on their website where i have a account. My order no is 16843117 PAID USING: Net Banking SHIPMENT INFORMATION: TRACKING NUMBER[protected] VIA ECOM Product Quantity Unit price Subtotal Cenizas Feather Touch Bath Towels Pack Of 3 Code: 3493920 Options: Color: Maroon Merch Ref: BMWC 1 Rs.599 Rs.599 Subtotal : Rs.599 (-)Order Discount : Rs.420 Price after Discount : Rs.179 Shipping Cost : Rs.0 Total : Rs.179 On Order Completion, You Will Earn Clues Bucks: 4 Billing Address: tarachand kumawat J-111, Hall-7 IIT Kanpur Kanpur, Uttar Pradesh 208016 India Shipping Address: tarachand kumawat J-111, Hall-7 IIT Kanpur Kanpur, Uttar Pradesh 208016 India

Shopclues sends the point expiry intimation mail after the expiry date which happened to me twice. There is no proper mail delivery of the complain raised. Return requests are not processed and they stick to the word that 'It is the policy...', even if we intimate them via repeated calls they still say 'It is the policy' I wonder why the customer should followup with the return request after the request is made via online. It is better to rely on Flipkart than to rely on Shopclues.

In the website shopclues said that 80% discount they are giving the bose earphones.

I have ordered Bose earphones from shopclues. They have sent a cheap quality fake headphone.
When i called and ask to refund the money, they say it is 100 % genuine and they will not return. All the customers are having the similar experience with shopclues.com

Regards,
Hari

I have ordered a set of bath towels which contain 3 nos. with maroon colour in shopclues.I received a parcel on 21st of July 2014. the product narrated outside the parcel was the same as i ordered. but when I opened it was a night gown of maroon colour. I have already paid for it through my debit card. Please do the needful at the earliest.My order no. was 16826911.

Hi, I had purchased CDMA mobile from shoplcues on[protected], but I got a faulty handset so they said me that either they would refund it or would provide a replacement. So they provided a refund on 4th July but its still two weeks and up and I haven't got any refund in my bank account and they had clearly says that if you had paid by Debit card it will reflect it in 7 - 9 Days. So please lodge a complaint against them Regards Mohnesh

Order Number:15961321 AS PER shopclues.com REQUEST I HAVE VISITED MICROMAX CARE[protected] .. THEM, THEY WERE SAYING THIS MOBILE CAME WITH PHYSICAL DAMAGE AND IT CANT BE TAKEN BY US FOR WARRANTY, they told me to contact seller shopclues and micromax care customer care team is rude to us arrange pick up and give me replacement THIS MOBILE CAME WITH PHYSICAL DAMAGE AND IT CANT BE TAKEN BY US FOR WARRANTY, they told me to contact seller THIS MOBILE CAME WITH PHYSICAL DAMAGE AND IT CANT BE TAKEN BY US FOR WARRANTY, they told me to contact seller

Ordered a mobile Sony Xperia C from Shopclues.com. The product was delivered but the invoice was not sent even though the order number was given and verified by the vendor. The touch pad of the phone seems to have some problem now and without bill unable to claim manufacturer's warranty. The Bill has to be given by the vendor for any purchase made.

Reminder-1 To ShopClues.com Re: Order Number[protected] Delivered through: Blue Dart carrier wide shipment Bar code- [protected]. Dispatch: shopClue Velocity 04 JUL 14 @ 11:42:50 am. Dear Sir, I placed order for `Goodway ice cream make` wide order No. 16090625. The electric power operating switch of the said Goodway ice Cream maker is found broken, Hence, product received is “DAMAGED’ and unacceptable one. Request you to respond at the soonest to replace the product, please. My future action to make my views public will depend upon your action, Sir. Yours truly, Devang P. Joshi (Advocate)

Order Number:15961321,
MOBILE CAME WITH PHYSICAL DAMAGE Manufacturer Warranty me he to Warranty Q nahi karke de rahe ho MICROMAX CARE vale log.Q Q Q Q Q Q.. THEY WERE SAYING THIS MOBILE CAME WITH PHYSICAL DAMAGE AND IT CANT BE TAKEN BY US FOR WARRANTY, they told me to contact seller... Shopclues and micromax care customer care team is rude to us.. arrange pick up and give me replacement

I received the product Reebok SunGlass with order no[protected] and went out of station so cannot contact on time now when back i opened the packet and found the product is a completely fake one with cheap and rusted frame and plastic like glass. Kindly consider the issues of your customers. This actually sends a wrong signal to all its users. Thanks Amit Ranjan [protected]

sir we order the fly f53s mobile on 12 july recived on 17 th but i am not in house my brother recived the phone next when i came i open the box i saw phone seal is broken and seal again imei no of the box and phone is not same i am not use the phone so i am request to pick the phone from my house i am complaint to consumer court and police and refund soon imei no of the box [protected] imei no of the phone [protected] my mobile no [protected] [protected]

I have two main complaints for shopclues

1stly amount deduction - 500 ( memory card which i had cancelled at that time only . Money deducted from my account, they are not listening )

2nd - i had ordered 8 gb pendrive . They have sent me broken earphones of sony ( i had not cheaked the order and sent it as a gift to my 8 year old cousin in punjab .. Now he has sent me snaps against it .. First time i had ordered . Thats why been made fool

I am attaching all the proofs against my complaints


Please i request you to doo the needfuls soon please sir . Maam'

Regards

Archit gulati

[protected]

Dear sir, I purchased a woodland wallet & my order no 16147865.It was Delivered on 15th July.But the product delivered to me was damaged & duplicate one. I am not satisfied with the product quality. The seller & the company are harassing & cheating the customers.Already I applied for refund but there is no response. I will complain to the consumer court regarding this mater. I request you to refund my amount to my bank account. Pls take proper action against the company. Looking for your positive response Regards SATYABRAT BARAL [protected]

I Ordered Micromax X253 Black Mobile for Rs.1, 322 from shopclues.com with following details. Order Date : 26 Jun 2014, 01:02 PM Order No : 15707183 I haven't received the order yet. (I'm updating this status as on[protected]:00 PM) It was dispatched on June 28, 2014 through DTDC Courier with Tracking No. Z19809819. While tracking on DTDC website it is showing that "IN TRANSIT" at location "DELHI APEX, DELHI" the status was not updated after Sun, Jun, 29, 2014. I contacted DTDC regarding this they were unable to locate my shipment. But shopclues.com changed the order status as complete without any proof. And lodged a complaint by calling[protected] on the following dates 07 Jul 2014 08:37:18 10 Jul 2014 18:32:08 14 Jul 2014 19:09:12 17 Jul 2014 19:19:07 The person who were at shopclues end repeatedly saying that "Sorry for your inconvenience we will get back to you in 48 hours with the update" in all my conversations.But no reply i received from them till now. On my last conversation @ 17 Jul 2014 19:19:07 i spoke to the person named Vaibhav (Said by him may be duplicate name) on Phone [protected] he also repeated "Sorry for your inconvenience we will get back to you in 48 hours with the update" which was shopclues slogan to fool customers but i was continuously asking for immediate solution he came down to 24 hours slogan. Moreover i asked him if you want 24 hrs more the persons who were handled my three conversion on 07 Jul 2014 08:37:18 10 Jul 2014 18:32:08 14 Jul 2014 19:09:12 not done anything on my complaint?/They are useless? He said that those persons was useless. I was not compromised on his talk he himself disconnected the call without proper reply. I don't have any hope on receiving my money/product. I am requesting all please don't purchase anything from shopclues.com. No adequate knowledge for customer service executives. Overall money minded fraud website. Please don't buy anything from Shopclues.com.

sir, I have purchased a power bank from online shopping site SHOPCLUES.COM they have send a defective product my phone us not charging with it so I complan the customer executive they said refund is being processed but last 1 month.they are saying this only my time, my money, my phone bill they are using . sir I want my money + compassion . sir my order No. is 15156579 . sir I want 1000 rs. companion from shopclues.com sir Plzz hlep me .

sir,

i have complaint in your customer service many time regarding my problem. i have paid my purchase product but recervied yet but ur website show "complete" status.

how to possible?

reply fast and contact to me asap on [protected]

thnks

Dear Sir, I ordered Samsung Earphones online through a website named ShopClues last to last month. When I checked my order, I found that on my earphone brand name was printed as Samsung, but when I get it checked by authorized Samsung Store, they told me that these earphones are not original. I raised a complaint against it on http//core.nic.in/.My complaint Id is 90629.2.2014 Filed on Date 5/25/[protected] AM. Its over more than a week, but no satisfactory response got either from CORE or from SHOPCLUES. Need quick resolution. Regards, Aman Jain

mne maxx k 2 power bank order kiye the...jisme se mujhe 1 hi prapt hua h vo bhi local compny ka...or mujhse cod k thrugh pura payment liya gya h ...ek power bank ka price 473 rs tha to mne 2 order kiye the jinka total price 946 rs mujhse payment le liya gya h...to app mere paise vapis krne ki process kre...