Submit a Complaint
Claimed

ShopClues.com Complaints & Reviews

www.shopclues.com
1.3
Updated: Apr 28, 2026
Complaints 7004
Resolved
1673
Unresolved
5331
So far, so good. ShopClues.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope ShopClues.com will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to ShopClues.com

Having problems with ShopClues.com?

File a complaint and get it resolved by ShopClues.com customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Online Shopping
ShopClues.com

ShopClues.com reviews & complaints page 36

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
Rochaa M
from Chennai, Tamil Nadu
Jul 7, 2020
Report
Copy

Deliver boy theft my products still he dnt resived my products he called me told like we resive the products by 2pm stil i call him deliver boy still he is not attend the phone. I wanna my color contact lenses products immediately now
ShopClues.com customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    V
    vhhs
    from Chennai, Tamil Nadu
    Jul 7, 2020
    Resolved
    Report
    Copy
    Resolved

    Address: No.12 AP 604,51 st street sector 9 KK Nagar Chennai 600078.

    [protected] order id not delivered on cod basis ₹157/-
    Jul 8, 2020
    Complaint marked as Resolved 
    Thanks for delivery of Titan earphone with mic today at 11 .45 AM 08/07/2020 Thanks for your kind help please thanks Hariharasubramanian KK Nagar Chennai
    ShopClues.com customer support has been notified about the posted complaint.
    View replies
    Thanks for your kind help in delivery of Titan earphone with mic today Hariharasubramanian KK Nagar Chennai
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      H
      Hassanul Haque
      Jul 6, 2020
      Report
      Copy

      I had ordered a book indian polity -6th edition for civil services and other state examinations ebook fast delivery via order #[protected] for rs. 261 on order date: 29 jun 2020, 01:14 am. The website of shopclues is showing delivered but i hadn't received it. Courier details are not provided by the company. I want a solution either delivery of same product or refund.
      The seller was:-
      Brothers&co
      140 rangatand public colony dhanbad
      Dhanbad, jharkhand 826001
      India
      ShopClues.com customer support has been notified about the posted complaint.
      Helpful
      2 other people found this review helpful
      2 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        Raghu Cherry
        Jul 5, 2020
        Report
        Copy

        Hello I'm ordering a bag then I get it but that product colour change...then I'll choose the return product...then I will give that product to them but the refund cashback not received till noww
        ShopClues.com customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          U
          Utsav Halder
          Jul 5, 2020
          Report
          Copy

          Address: Headquarters & Registered Office Clues Network Pvt. Ltd. Building No. 112, Sector – 44, Gurgaon, 122001, Haryana, India

          I have ordered a product with order number[protected] on 5th June. The payement was successful and order had been confirmed with an estimated delivery date of 14th June. Now today is 5th July and there is no update on the product. When i am trying to track the order it is still showing the date of order placed i.e. 5th june and approved (screenshot attached for reference). I have tried to reach out to customer service over phone but they are not available due to Covid. I have also complained over the complaint link provided by Shopclues but no luck. After that complain the delivery date was given as 25th June but still no luck. Even it is showing the same thing when I am trying to track the order. Now there is no place to complain for the product or to track the order, even the complaint link is not working. I NEED AN IMMEDIATE ACTION ON THIS BEFORE I TAKE TO CUSTOMER FORUM.
          ShopClues.com customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            G
            Guru Chittoor
            Jul 4, 2020
            Report
            Copy

            Address: Gurugram, Haryana, India

            I have placed two orders online via Order IDs mentioned below:

            [protected]Product - IKall K2 1 GB 8 GB Champagne Smart Phone)
            [protected]Product - Artek X96 Mini Android 7.1, Smart Android Box with Amlogic S905W)

            The products haven't been delivered.

            The Order status is Penidng Payment as per Shopclues app.

            The payment got debited from my Googlepay.
            State Bank of India gave the evidence that the payment has been made to [protected]@axisbank.
            However, Shopclues customer care is saying they didn't receive the payments.

            Date of Order - 11/May/2020

            Shopclues customer is not responding properly.
            I have attached order ID details, bank email evidence and Googlepay
            Screenshots.
            ShopClues.com customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              pssharma1410
              Jul 4, 2020
              Report
              Copy

              Today i got a call from shopclues saying that you recently purchased a product and your name automatically gets stated in our lucky draw. And you have won first prize in that and the first prize was xuv 500 or 16 lakh rupees. They also told me to pay a sum of rs. 4599 to get the award. I rejected the call and came here immediately to complain about this. And i request to resolve this issue and give the culprit a punishment because that person can harms anybody wealth.
              Immediate attention is required.

              Yours faithfully
              Piyush sharma
              ShopClues.com customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                N
                N Rajeswari
                from Bengaluru, Karnataka
                Jul 4, 2020
                Report
                Copy

                My order *order number :*[protected]
                *product name :* gs - premium quality multi stitched waterproof parachute blue & yellow car body cover for hyundai i10 - (With side mirror pockets)
                But delivered complete black colour without side mirror pockets and also unsized. So please returned it and replace sent as per order.
                ShopClues.com customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  srivicky46
                  Jul 2, 2020
                  Report
                  Copy

                  Case no.[protected]. I am filing a case against u in consumer court.

                  Srinivasan
                  [protected]
                  ShopClues.com customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Anubha Bathla
                    Jul 2, 2020
                    Report
                    Copy

                    I ordered dumbbells on my shopclues account, it's been 10 days my package was supposed to arrive 2 days ago, i don't have access to detailed information regarding my package and no help from the customer care service. This is the worst online shopping app. I will never order anything from here next time.
                    ShopClues.com customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      SirishaMVP
                      Jul 2, 2020
                      Report
                      Copy

                      Address: 6-125 shantinagar, chinamushidivada, RAMALAYAMVEEDHI
                      Website: ShopClues online shopping site

                      Product not delivered till now... The delivery estimated date is june 15. I have paid the order through online netbanking but still i didn't get my order.
                      ShopClues.com customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        N
                        Neetu2020
                        Jul 2, 2020
                        Report
                        Copy

                        I am getting regular messages from some nitin kumar singh phone number [protected] and [protected] regarding winning a lucky draw on online shopping at shop clues. When i googled i saw so many complaints regarding this nitin kumar since may 2019, surprising no action has been taken against this person. He is still out there calling and messaging people. Please do something as he can harm any innocent person.
                        ShopClues.com customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Asha Kathrecha
                          Jul 2, 2020
                          Report
                          Copy

                          Address: India
                          Website: online sales

                          Received a call from someone posing as nitinkumar singh, employee of shopclue stating that i have got selected in lucky draw and won tata nexon or 8, 90, 000 rs. Received adhar details of employee on whatsapp. I assume this is a scam. Still want to inform shopclue people are not handling well with customer order data. Please take action against data theft.
                          ShopClues.com customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            L
                            lapia143
                            Jul 1, 2020
                            Report
                            Copy

                            Address: Vim-431 sailashree vihar, near DAV CSPUR

                            Order ID:[protected]
                            Order Placed on Thu, 18 Jun 2020

                            i didnt receive the order in time..now i have initiated a refund...plz refund me
                            ShopClues.com customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              southgarden
                              Jul 1, 2020
                              Report
                              Copy

                              Instead of the ordered one i was delivered jy super hair clipper model no:8805 which costs only rs 375. Please return the excess money collected as early as possible.
                              ShopClues.com customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                B
                                Babu Ayes
                                Jun 30, 2020
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: Clues Network Pvt. Ltd. Building No.112, Sector -44,Gurgaon 122001 Haryana India.

                                Respected Sir
                                This is the cmplaint against Shopclues order ID:[protected]
                                I purchased a wireless Bluetooth headphones (HBS730) on 13/06/2020 from shopclue by online with ₹410/- through Paytm.
                                It delivered on 20/06/2020

                                Due to the poor battery backup I requested return within 7 days(27/06/2020) for replacing the product(Return request ticket no.[protected].First they approved and giving message to arrange pick-up. Butwithot any reason same day the closed the return window.
                                Again I approach to the customer service center still no replay.
                                According to the Shopclues return policy was 10 days, but they are not ready to either replace this none working item or refund the money ₹410 with compensation
                                Aug 10, 2020
                                Complaint marked as Resolved 
                                Fast response from Shopclues.com. The picked up the complaint item and refund the money. This was a very fast resolved area. Thanks for the Forum
                                ShopClues.com customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  M
                                  mohammad zaid siddiqui
                                  Jun 29, 2020
                                  Report
                                  Copy

                                  Dear sir
                                  I have ordar Nike shop same day shoe size got large intent I done return req still 10 days no one pick and not returned
                                  Here attach file as proof available
                                  This
                                  ShopClues.com customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    D
                                    Dr-Garima Nil Gautam
                                    Jun 29, 2020
                                    Report
                                    Copy

                                    Address: 4 d 24 dadabari kota

                                    16/6/2020 ko mne 3 order kiye the jiska payment mne google pay se kiya tha.. Account se payment kut gya hai pr order nhi hua hai... Iskrn muje iska refund de...197 +107+192=586 i total payment hai
                                    ShopClues.com customer support has been notified about the posted complaint.
                                    Jun 29, 2020
                                    Updated by Dr-Garima Nil Gautam                                     16/6/2020 ko mne 3 order kiye the jiska payment mne Google pay se kiya tha ..account se payment kut gya hai pr order nhi hua hai...iskrn muje iska refund de...197 +107+192=586 I total payment hai

                                    Refud de

                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      N
                                      naveen pedamallu
                                      Jun 29, 2020
                                      Report
                                      Copy

                                      Address: flat no:501,tulasi heights,aditya gardens, etukur,guntur-522010

                                      I have received a wrong size and i have filed a return of product they given me a date of 19/06/2020 that the return will be taken. But no one had contacted me and received my product. After that also i have filed many times about this issue to shopclues website but no one had contacted me and one had come receive the product. Please send some one to take the return. My number is [protected] my mobile number i have ordered through this number it self.
                                      ShopClues.com customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        S
                                        Shaikn
                                        Jun 28, 2020
                                        Report
                                        Copy

                                        Address: Zafar nagar,mancherial,state telangana

                                        In may month i ordered a cream, after 1_month back shop clues send a sms to me, merchant had a problem, so i can't send a product, already a paid a money from my atm card, i didn't get money or product, this shop haven't ask bank a/c,,, didn't ask the details of refund process, and customer also didn't respond, didn't lift the call, how can i refund my money back... Fake this
                                        ShopClues.com customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Shop It Today
                                          1
                                          (73)
                                          Sands Infosystems
                                          5
                                          (8)
                                          Landmarkonthenet.com
                                          3.2
                                          (8)