ShopClues.com Complaints & Reviews

Address: Shopclues.com

Hello, i ordered khadi shampoo and hair oil but eventually realised after search that the product being sold is fake. I placed cancellation request within 24 hours of placing order, but order not getting cancelled. Error shown that order is processed, but nothing has happened till now. My ticket raised for cancellation of order got closed today automatically without any comment. Please cancel my order and refund me my complete money.

Order id :[protected]

May 19, 2020

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2020

ShopClues.com Customer Care's response Dear Pratik,

Greetings from ShopClues.com

Our sincere apologies for the delay that happened in resolving your concern.

As per our records, the order has been cancelled and the refund of Rs.519.00 has been processed on 15th Apr 2020 which will reflect in your UPI account by 25th Apr 2020. Hence, kindly wait till the given date. The RRN for your reference is 17168a826c78602T90b982c8.

The remaining refund of Rs.125.00 has been credited into your ShopClues account in the form of Clues Bucks on 15th Apr 2020. To check the updated Clues Bucks balance, please login to https://myaccount.shopclues.com/index.php?dispatch=reward_points.userlog.

Requesting your patience here.

Best Regards,
Team ShopClues

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Website: Shopclues

As due to corona people are not able to buy everything from local shops so they try to purchase things online but online's sites like shopclues have opportunistic mindset on even 10rs biscuit they are taking 99 rs delivery charges and high delivery charges are on every single item they have which is totally unfair. If adress is same why they are charging delivery charges on each item. I request you to please look into this and take strict action against these selfish people's.

May 19, 2020

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2020

ShopClues.com Customer Care's response Dear Gourav,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience this may have caused you.

We're working on implementing changes in the shipping charges.

As you're planning to purchase products from our website http://shopclues.com, suggest you share your contact details and area pin-code. We have a solution for you.

Require your patience and understanding here.

Best Regards,
Team ShopClues

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Address: Delhi, New Delhi, Delhi, 110085

Fraud call to customer care attachment given below. L have order no_[protected]. Pause solid slim white fit ankle length men's blower but i have cancelled. L have refund my money to call customer centre. He asked me my detail bank account @upi @i have given my detail and share otp. I have share the otp to person the amount deducted in my account 2400 /-. I have personally request to fraud me give me action to this company immediately.

May 4, 2020

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2020

ShopClues.com Customer Care's response Dear Customer,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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I have ordered for an track pant in shopclues. The package was completely damaged outside. When i opened the package, it was a shock for me. The packaage was empty. Then i filed a complaint in shopclues app. But my return request was rejected. I dont know why my request was rejected. The coustmer care agent is not providing proper solution. I need my money back.

Order id –[protected]

Apr 25, 2020

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2020

ShopClues.com Customer Care's response Dear Vasanth,

Greetings from ShopClues.com

Our sincere apologies for the delay that happened in resolving your concern.

We have shared the information with our Support Team and they shall be connecting with you within next 24-48 business hours for further proceedings.

Requesting your patience here.

Best Regards,
Team ShopClues

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Address: Chennai, Tamil Nadu, 600083

Hi, the team recently I have received some online lucky draw letter regarding won 1 lakh winning prize value with coupon code. Is that fraud or company-related thing.

Because it looks like in additional note asked to pay advance tax amount from my own money.

Helpline no.[protected]
Nalini Ranjan Avenue Basantalla Saha road
New Alipore, Kolkata - 700 053

Apr 25, 2020

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2020

ShopClues.com Customer Care's response Dear Meera,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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V

Vipin Lazrus

Mar 27, 2020

Hi team today morning i recieved a phone call some online lucky draw contact
Call number [protected]
[protected]
They tell me I Win Tata motar car
And ask me 3200rs car transport fee

Reply

ShopClues.com Customer Care's response, Apr 3, 2020

Verified Support

Dear Vipin,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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Address: Srinidhi Sarovar, No.105,1st Flr, Medahalli Kadugodi Road,, 560049

Till date why no action has been taken on fraudsters who keep sending sms message after we purchase products through shopclue online portal? Today i received message stating that i have won tata nexon and got a call from [protected] and tool free number[protected] stating that i need to send my bank account details and submit registration charges. Why fraudsters are openly playing around with innocent people? Please take action on the owners of the numbers provided immediately.

Apr 13, 2020

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2020

ShopClues.com Customer Care's response Dear Satya,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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V

Varun Choraria

Mar 16, 2020

I have received an courier which states that my wife has won 1lakh cash award.

It says that i have won and sent be a scratch card with some coupon code and also states that i have should have valid pan account bank account and some aadhaar linked account, I suspect some things is wrong can you please check and confirm.

Reply

ShopClues.com Customer Care's response, Mar 25, 2020

Verified Support

Dear Varun,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

R

raviavija

from Vijayawada, Andhra Pradesh

Mar 16, 2020

Dear sir, I am received one letter from shopclues through speed post that was real or fake please confirm to me prize money 1500000 lakhs please help me

Reply

ShopClues.com Customer Care's response, Mar 25, 2020

Verified Support

Dear Ravi,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

S

Sivasankar Yadav Nandala

Mar 16, 2020

I am Sivasankar Yadav from Andrapradesh, I Received shop clues a latter by post, Shop clues scratchcard vocher i won the 10 Laks rupees
When will you give me ?
if fake or not give the reply no response of the contact details of latter.
i will continue to work for your answer

Reply

ShopClues.com Customer Care's response, Mar 25, 2020

Verified Support

Dear Sivasankar,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

A

Ayaan Khanna

Mar 19, 2020

Today i got a certificate of achievement for winning 100000 cash and redemption code voucher from shopclues.com
So is this a fraud or real.

Reply

ShopClues.com Customer Care's response, Mar 25, 2020

Verified Support

Dear Ayaan,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

A

Akchhaansh

from Powai, Maharashtra

Mar 24, 2020

Item was found broken in polythene bag, but Shopclue rejected the refund.

Reply

Akchhaansh's reply, Mar 18, 2020

Order ID :182858120

ShopClues.com Customer Care's response, Mar 25, 2020

Verified Support

Dear Customer,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience this may have caused you.

We have shared the information with our Support Team and they shall be connecting with you within next 24-48 business hours for further proceedings.

Requesting your patience here.

Best Regards,
Team ShopClues

A

arjunjalendra

Mar 27, 2020

Can someone please contact me? Your services are very bad no one have the responsibility towards the customer.

Reply

arjunjalendra's reply, Mar 18, 2020

worst company ever seen

ShopClues.com Customer Care's response, Apr 3, 2020

Verified Support

Dear Arjun,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience this may have caused you.

Please elaborate your concern in detail so that we can help you in a better manner.

Best Regards,
Team ShopClues

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I had placed one order on shopclues on 5th march 2020 (Which i still did not receive). After that, today, i. E. On 11th march i get a call from a shopclues guy saying i won a tata safari car and i need to deposit some 4000 rs. To get registered. I asked him for a shop clues work id which he said will send after the deposit, which is a clear case of fraud. I saw a few similar cases in this forum which further clears my doubt. He already had all my details including name, address. Should i just treat this as a high-risk website where all my details are exposed to fraudsters?

I want shopclues to verify this number: [protected] - mentioned he is from jamshedpur.

Apr 13, 2020

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2020

ShopClues.com Customer Care's response Dear Vishvajit,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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Address: 600109

I
I have purchased a wooden spoons from the shopclues app but the product is missing. I have received one wooden spoon instead of five wooden spoons. So i filed a return against the same but it has been rejected. I have tried to contact them but neither they have describe any reason for rejection nor they are answering to my queries.
Return id - 7919763
Order i'd[protected]
Looking forward for a solution.

Mar 24, 2020

Complaint marked as Resolved

Quick response

ShopClues.com customer support has been notified about the posted complaint.

Mar 11, 2020

Updated by Vasanth1801 No solution yet

Verified Support

Mar 13, 2020

ShopClues.com Customer Care's response Dear Vasanth,

Greetings from ShopClues.com

Our sincere apologies for the delay that happened in resolving your concern.

We have shared the information with our Support Team and they shall be connecting with you within next 24-48 business hours for further proceedings.

Requesting your patience here.

Best Regards,
Team ShopClues

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K

kirti darji

Mar 10, 2020

Order ID:[protected]Order Placed on Mon, 17 Feb 2020

SK ENTEPRISES Synthetic Hot Shaper Slimming Tummy/Waist Fat Burner Free Size Adjustable
Total Amount: Rs 121.00

QTY: 1

Status: Delivered

Order was Delivered on: Thu, 20 Feb' 20

but order delivered hand towel

Reply

kirti darji's reply, Feb 27, 2020

Dear Sir,
My order no is 181938134 order plase SK ENTEPRISES Synthetic Hot Shaper Slimming Tummy/Waist Fat Burner Free Size Adjustable but order is delivered is wrong product product is delivered is hand napkin also i am trying to your customer care for return of this order but my complain is not regested in your customer care support site i am trying last 5 to 6 day .
Kindly help me please. order to [email protected]

ShopClues.com Customer Care's response, Mar 13, 2020

Verified Support

Dear Kirti,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience this may have caused you.

We have checked and found that the product has been delivered to you on 20th Feb 2020; however, you have registered the complaint on 10th Mar 2020.

Please note: As per ShopClues return policy, request for return/replacement is accepted within 10 days of delivery which is already over.

Hence, we are unable to fulfill your request. Requesting your understanding here.

Best Regards,
Team ShopClues

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Address: 1786, 11B, North West Delhi, Delhi, 110040

I have purchased a Bluetooth dongle from the shopclues app but the product is not up to the mark. It seemes to be used, not as shown in the image and quality is not good. So i filed a return against the same but it has been rejected. I have tried to contact them but neither they have describe any reason for rejection nor they are answering to my queries.
Return id _ 7915335. Looking forward for a solution.

Apr 13, 2020

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Mar 06, 2020

Updated by Rn952353 I am still waiting for response

Mar 08, 2020

Updated by Rn952353 There is no response toll now

Verified Support

Mar 13, 2020

ShopClues.com Customer Care's response Dear Customer,

Greetings from ShopClues.com

Our sincere apologies for the delay that happened in resolving your concern.

We have investigated the return request with our courier partner as well as our merchant and found that the complete product has been delivered to you in seal packed condition after proper quality checks. Therefore, we would not be able to process your return request.

Requesting your patience and understanding here.

Best Regards,
Team ShopClues

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Address: LGF-402 BRAHAMPUTAR LANE SEC-05 VAISHALI GHAZIABAD UTTAR PRADESH STATE INDIA PIN-201012. EMAIL :[email protected], Ghaziabad, Uttar Pradesh, 201012

I have placed the order for the men's sandals 01-pair set payment rs-508/- deducted from my account and deposited in the account of [protected]@axisbank through my upi [protected]@ybl - (Phonepe) but order failed/not confirmed by shop clue how i will get refund of the payment in my account i have emailed my bank details to [protected]@axisbank. Ticket no:9684438 issued by [protected]@axisbank for this issue dt-04/march/2020/.

Apr 13, 2020

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2020

ShopClues.com Customer Care's response Dear Harminder,

Greetings from ShopClues.com

Our sincere apologies for the delay that happened in resolving your concern.

Since the payment has not reached to us due to payment failure, the order has not been processed.

Payment failure can happen due to multiple reasons including technical issues. If an amount of Rs. 508 has been deducted from your account, it will be auto-reversed. You will have to coordinate with your respective bank, if the same doesn't reflect in your account.

Requesting your patience here.

Best Regards,
Team ShopClues

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S

Susila K

Mar 19, 2020

Fake ShopClues customer service frequently called my no and win the prize

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Address: Advocates office opposite kothamangalam police station 686691, Kothamangalam, ernakulam dist kerala, Ernakulam, Kerala, 686691

Website: ShopClues

[protected] this is my awb number. I ordered one product and also make online payment at the same time. And its stating that the delivery will take place by
[protected] but till now i didn't get my order. I also contacted the customer care several times from 25th february to march 2nd. They didnt put any solution and neglected my complaint blatantly. I am requesting you to do either the delivery or the refund as soon as possible.

Apr 13, 2020

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2020

ShopClues.com Customer Care's response Dear Sabith,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience this may have caused you.

Please share your order details to enable us to check and resolve this at the earliest.

Best Regards,
Team ShopClues

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G

gyanchand 456

from Pune, Maharashtra

Mar 10, 2020

My product was picked up but I didn't get my refund in cluebucks for order no.[protected], so neither I have money refund nor the product.So pls look at the issue

Reply

ShopClues.com Customer Care's response, Mar 13, 2020

Verified Support

Dear Gyanchand,

Greetings from ShopClues.com

Our sincere apologies for the delay that happened in resolving your concern.

We have shared the information with our Support Team and they shall be connecting with you within next 24-48 business hours for further proceedings.

Requesting your patience here.

Best Regards,
Team ShopClues

B

Biju Narayan

Mar 10, 2020

I had received a call from [protected].and [protected] that I had won Tata Safari from Shopclue contest. Please verify the same

Reply

ShopClues.com Customer Care's response, Mar 13, 2020

Verified Support

Dear Biju,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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Address: H.no. 1786 ,street No 11b, Swatantra Nagar,near Chaya Palace, New Delhi, Delhi, 110040

I have purchased a headphone from the shopclues app but the product is not up to the mark. It seemes to be used, not as shown in the image and quality is not good. So i filed a return against the same but it has been rejected. I have tried to contact them but neither they have describe any reason for rejection nor they are answering to my queries.
Return id _ 7910626. Looking forward for a solution.

Jun 4, 2020

Complaint marked as Resolved

Its not yet resolve i have not got the product in best condition it is used so i want my refund

ShopClues.com customer support has been notified about the posted complaint.

Mar 03, 2020

Updated by Rn952353 I have purchased a speaker from the shopclues app but the product is not up to the mark. It seemes to be used, not as shown in the image and quality is not good. So i filed a return against the same but it has been rejected. I have tried to contact them but neither they have describe any reason for rejection nor they are answering to my queries.
Return id _ 7910626. Looking forward for a solution.

Mar 04, 2020

Updated by Rn952353 I have not get any update till now

Mar 05, 2020

Updated by Rn952353 When will i get update

Verified Support

Mar 13, 2020

ShopClues.com Customer Care's response Dear Customer,

Greetings from ShopClues.com

Our sincere apologies for the delay that happened in resolving your concern.

We have investigated the return request with our courier partner as well as our merchant and found that the complete product has been delivered to you in seal packed condition after proper quality checks. Therefore, we would not be able to process your return request.

Requesting your patience and understanding here.

Best Regards,
Team ShopClues

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I order a bike decal and the seller shipped a completely different product than that mentioned in the picture and name. Now i requested a return the same day but the seller rejected my request even thought the product had 10 days return policy. No further response from shopclues. My order id is[protected]. The seller straight away rejected my replacement request. Even if the requested product is out of stock they should provide a refund.

Mar 21, 2020

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2020

ShopClues.com Customer Care's response Dear Ashwin,

Greetings from ShopClues.com

Our sincere apologies for the delay that happened in resolving your concern.

We have shared the information with our Support Team and they shall be connecting with you within next 24-48 business hours for further proceedings.

Requesting your patience here.

Best Regards,
Team ShopClues

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The number [protected] is calling to transfer a money sum of rupees 4600 to the bank account number [protected] calling me back to back that saying im the lucky winner of a shop clues nexon draw please raise a complaint as soon as possiblecalling me many times and disturbing and we cant even shop online also by sitting at home because of these fraud calls and sms by the name of companies they are fooling us please take a action against them they are playing for the money #

Apr 2, 2020

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Mar 02, 2020

ShopClues.com Customer Care's response Dear Safara,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

View replies

S

Sai ganesh Dokala

from Pune, Maharashtra

Mar 3, 2020

I orderd a fairness cream from shopclues, i paid money by debit card
estimate delivery date 2nd feb, but i didnt recive my order, but i got message as items are deliverd, i open support ticket in shopclues and no response

Reply

Sai ganesh Dokala's reply, Feb 26, 2020

order id: 181366643

M

Md zabi Khan

Mar 3, 2020

Dear Sanjay sir IAM not received this winner lucky draw prize sambady call me Mr nithin Kumar Singh Assistant manejar sir u take or cash isa
I'd cash is take Mai money 6600 regestion fees he is not respond to my i call please resolve this matter otherwise refund Mai money 6600 otherwise I'll take any action sir

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A

Aditya singhu

Mar 3, 2020

My name- Aditya anand
My mob number - [protected]
My address - West lohani pur, sarswati lane, Rajendra nagar

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Address: 1st Floor Popatwala Building wadi badri mohalla vadodara, Vadodara, Gujarat, 390017

I received an sms from qp-shopcl on 28-feb-2020 @ 09:58am that i had won a prize of tata nexon car with market value rs. 7, 50, 000.- and to pay only government service charges tax of rs. 7, 500.in favour of shopclues only tille 28/02/2020. Helpline number is [protected].
Surprisingly, this sms appears to come from the same id which shopclues uses to update customers about their shopping orders!
Moreover, i am unable to contact shopclues in any way!
This needs to be highlighted to top management of shopclues to take strict police action against such fraudsters!
Similar messages had been posted earlier in this forum!

Apr 2, 2020

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Mar 02, 2020

ShopClues.com Customer Care's response Dear Husaini,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

View replies

H

Husaini Pops

Feb 28, 2020

I have Also received a Fraud call stating that you might have received a SMS station that you won the price, for which i denied to the person, after that the guy started using bad words to me... Such a disappointment from shop clues how can they get your customer details.

Reply

ShopClues.com Customer Care's response, Mar 2, 2020

Verified Support

Dear Husaini,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

As informed you earlier, we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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Address: Umaria, Madhya Pradesh, 484661

Hi sir sir main 15 tarikh ko return request shopclues mein dala to choose manga tha sar usmein koi karyvahi nahin ki ja rahe the sar main itna pareshan ho raha tha fir uske bad aaj mujhe call aaya bolate hain ki sudhar ki aap ka product reject ho chuka aapka return nahin kiya jaega to main bola kyon main complaint karunga to sar vahan se bolate kya complaint kar sakte hain jahan chahe jahan complaint kar sakte hain ham aapka product return nahin karenge ham aapse aapka product achcha hai aur delivery hua hai main bola sar mein achcha hua baat mujhe pasand nahin aaya tabhi bola sharab complaint kar sakte hain aapko kuchh help nahin kar sakte hain

Apr 2, 2020

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Feb 27, 2020

Updated by Ankit raidas [protected] order ID mujhe bolate ki aapko product return nahin hoga aap Jahan complaint karna chahte ho kar do please sar help kar dijiye Mera

Verified Support

Mar 02, 2020

ShopClues.com Customer Care's response Dear Ankit,

Greetings from ShopClues.com

Our sincere apologies for the delay that happened in resolving your concern.

We express our inability to accept your request as we have sent you the same product which was ordered by you.

For further clarification, you may check the product description properly mentioned on our website as the product has been sent as per the specifications given.

Therefore, we may not be able to fulfill your request.
Seeking for your patience and understanding here.

Best Regards,
Team ShopClues

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Address: 903,building7,prakashdeep building,Tolstoy Marg,Atul grove road Connaught place new delthi, New Delhi, Delhi, 110001

Website: ShopClues.com

We got a letter with scratch and win and in card 15 lakhs we send to the help line# they ask to pay first pay 15500 and later 38400 and later 82400 and they send us a [censored] letters to us and they send us message in that the money is double total is 30 lakhs now you need to pay 250000, rupees but u pay 55000 (Iam all payments are paid,) then your money will release in your account. But there is no use please help me my money.

Apr 2, 2020

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Mar 02, 2020

ShopClues.com Customer Care's response Dear Suri,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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A

Alaijah

Mar 3, 2020

So i purchased something from shopclues.com but before i got the goods i got a call from a fraud he said that he was from shopclues and i had won a car and i will have to pay 7450 to claim it so shopclues is this your data security and customer detail handling what if someone card details are leaked who will be responsible then

Reply

ShopClues.com Customer Care's response, Mar 13, 2020

Verified Support

Dear Alaijah,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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Address: 560026

I have received a letter that i have won 10 lakhks in a scratch card and 1 lakh winning certificate.

I know this is fraud and i want to let you know what action has been taken frm shopclues end to investigate this issue. This is equallent to terrorism since it involves cheating people.
Many of the rural people fall for this trap unknowingly which is a great danger.

I will raising this in the court against shopclues.com since i feel they too are involved in this because they have all the data o[censored]s which including address and phone number.

If there is no action taken on the immediately then i will make sure you get a legal notice which will affect your business.

Mar 28, 2020

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2020

ShopClues.com Customer Care's response Dear Customer,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

View replies

A

Abbiee

Feb 27, 2020

I got letter informing me that you are winner of the 1lakh rupees and with scratch card and one fraud certificate i received letter with URGENT stamp on it...

Reply

ShopClues.com Customer Care's response, Mar 2, 2020

Verified Support

Dear Abbiee,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

J

Jayath Gowtham

Mar 3, 2020

Today I got a letter from shopclues that I got 1lakh rupees and another 10 lakh rupees from a luck draw contest conducted by the shopclues regarding their anniversary.But I feel something fishy about it. So I enquired about this issue and I came to know that it is a fraud matter.so kindly take action against then

Reply

ShopClues.com Customer Care's response, Mar 13, 2020

Verified Support

Dear Jayath,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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Address: udumalpet, 642126

Hi team recently recieved some online lucky draw contact and recivied 1 lakh winning prize value in that letter with coupon. Is that fraud or company related thing.

Because look like in additional note asked to pay advance tax amount from our end. Kindly check and confirm.

Is there any lucky draw contest planned from company side for 9th anniversary celebration. This will help me to lot to further move if it's fraud

Mar 28, 2020

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2020

ShopClues.com Customer Care's response Dear Kowsalya,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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Address: 400089

Website: shopclues

They are telling to pay 15000 tax fees to get a lottery which i didn't even played and they are texting me and calling me again again and these are the two fraud no from which they are calling me [protected]. [protected] and one them says that he is a bank officer and he is telling me to pay an amount of 15k in the name of an amit kumar and he is forcing me to pay the money

Mar 28, 2020

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2020

ShopClues.com Customer Care's response Dear Customer,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

ShopClues.com Complaints & Reviews

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ShopClues.com reviews & complaints page 42

order cancellation request since product is fake

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taking high delivery charges on every product

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fraud for money

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the return request rejected

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shopclues lucky draw letter

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shopclues lucky winner message

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tata safari contest scam

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my return request rejected

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I am complaining about return rejected without any proper reason

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mens sandals

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cheated me by accepting my online payment and not deliver my order

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I am complaining about return rejected without any reason

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wrong product shipped and return rejected

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I hereby complain about a lucky draw fraud call

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fake sms from shopclues

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return product karna hai koi product return nahin kar raha

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shopclues scratch and win

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prize money

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complaint

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they are telling me to. pay 15k to get a lottery ticket which i didn't even played

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