ShopClues.com Complaints & Reviews

Dear sir/madam,
I received a message "dear customer,"configuration" in shopclues online shopping company you are second lucky winner in tata nexon car call us administrator-[protected], sender bp-sopcls sent :06.01.2020 10:52:11am

Your are requested to confirm whether this is not send by you or not? If you didnot send this why don't you take up case with cyber crime it is creating not only creating problems to customers like us but also your esteemed company. You just make a enquiry/investigate that the courier service people's involvement since the caller/message sender telling about the product and price of the product which i was purchased from your company. How the data the fraud people getting you must investigate otherwise the company will loose the faith/trust which is not good for you.

Sarat babu
[protected]@rediff.com.

I ordered wella professionals elements renewing shampoo and conditioner (250ml) from shopclues with order id:[protected] and order placed on fri, 03 jan 2020. The item was sold by glance enterprises
Mumbai, maharashtra. The picture shown has sulphate/paraben free product. But when i received the item, it was some old bottle of some wella shampoo filled with some liquid and the seller packed it with some plastic cover. When i tried to file a complaint, shopclues not even allowing me to write a review or file a complaint for return. Worst online market shopclues. Please nobody should buy from them.

I got a letter from ur company that i have got a winning cash amount of rs 100000 nd 10lakhs. Total 11lakh. Nd that person is called nd telling once u pay me 5600 i'll credit the amt. I had paid it.
After that he askd me to pay for 22000. Which i was not satisfied. I told that person to refund the amount back. He dined to refund that..
I want to knw whts this.. I literally having a bad experience in this. If it's a winning cash amt u shud pay.. Not taking money from the customer... I need to raise a complaint towards this.. Make sure this action i taken..

I ordered on 28 november after that one guy first they send me a message that is you won a swift dzire (7, 80000) then i am not responding him after that they are calling one day and saying that you won the prize on occasions of company event, what u want take case or vehicle. Then they are saying send me your details via whatsapp.

How shopclues is irresponsible for sharing my data to the other person???😠😠😠😠😠😠😠😠

Recently I ordered a shirt and I took part in the anniversary of shop clues of winning a xuv 500.
Yesterday I got a message From shop clues.the message was like this
"Congrats! You Won 1st Prize mahindra xuv 500 In anniversary Day Shopclues .This Is Valid For Today For-31/12/2019 Registration charges pay Rs-7500 only=/- Contact On: [protected] T&C # Shopclues"
Then I got a call from the number [protected].
It was so real that i did a transaction of rs.7500 in their account.but then they sent a message . The message was ”Your A/c, XXXXXX7374 is not successfull 14, 50, 000 31/12/2019, 14:35:45PM TDS Charge (2%) (Refundable amount) 29, 200/- deposit only."
Then they told me to do a further transaction of Rs.29, 200/-
But then I thought it is a fraud and then I cancelled further transaction and asked for the refund of 7500 .They said that the money will be get refunded within 24 hrs and told us to wait for today's 3 p.m. but I didn't get a refund and now they are not picking up the Phone. Please help me.

Sir/Madam,
I have received a letter sent to me by post by the company "SHOPCLUES Online Shopping Pvt. Ltd" containing a certificate of winning Rs. 1 Lakh Cash and a Scratch Coupon containing Rs. 10 Lakh Cash Prize. It clearly mentions not to contact the company's Customer Care Number and only to contact on the mentioned helpline no. i.e [protected] and asks for a processing fee before the reimbursement of the said amount. The address mentioned in the letter is "Nalini Ranjan Avenue Basantalla Saha Road, New Alipore, Kolkata - 700053.
Though I am completely aware of such kind of frauds, I completely ignored the letter. But this is the second time I have received such fraud communication from ShopClues.
The first time they contacted me through phone calls and asked me to deposit 12, 000 Rs in lieu of the Prize money of Rs 12 Lakh or a Travera Car. To my utter surprise, they had full knowledge of my name, my complete address and what I had ordered from Shopclues.
This clearly indicates the flaw in the company's safety norms and breach of the user privacy policy.
Also, my grievances to the company have not been addressed well. I have not been contacted from the other end a single time.
Please look in the matter at the earliest and inform me about the action taken regarding the same or I shall log an FIR against ShopClues.Com for forgery and scam.
Looking forward to your kind reply.

Thanks & Regards
Saurav
[protected]

Shopclues manager talked with me and told about the lucky draw and says that i won a mahindra kuv500 i don't believe in this so please let me know is there anything like this in shopclues because there are most of frauds.. And i also don't believe like such lottery's so if is there any type of lottery in shopclues some brosher or some pemplat like should come on my email or any cell so that i can understand. Otherwise i just want to ask that...

I got a letter.in that is was written like that i had won scratch card coupon and one lakh prize money on ocassion of celebrating shopclues anniversary in which they selceted me in random lucky draw contest.
They were knowing my phone number
But no messeges came to my phone number
I checked in my shopeclues app also i didnt get any notification regarding to this
So i want to confirm this and they are asking for bank account details
Is this really from shopclues or fake
What should i do now

Following item we requested for return and refund due to item quality but no one from shopclue came to pickup the item and they are not refunding until they received the item back.

Order i'd:[protected]
Return i'd: 7762278

Order id:[protected]
Return id: 7761776

Order id:[protected]
Return id: 7761774

We have requested return on the same day once the package arrived i. E 15-dec. Please help.

I've ordered 3 items from shopclues on 12 December with order id =[protected],[protected] and[protected]. For this order, I tried to pay through my RBL Bank card but payment failed. I tried again after few mins with same card because I got message through shopclues on whatsapp as a confirmation that payment failed and money will be refunded if it's already deducted from your card so I tried again but it failed once again from same credit card. See attached screenshot.

So I thought to change the card and this time paid through my Amex card but the payment failed again. After a day, I got a refund (one time only) in my RBL card and partially order confirmed automatically through my Amex for which partially refund has been issued and I received it as-well.

As two times payments has been deducted through my RBL card twice so I'm still waiting for the second time refund on RBL. I've created support tickets twice on same day but didn't hear back. Then I mailed to grievance department on [protected]@shopclues.com and got automatic response that I would receive reply in 2 business days but no response till now. I got credit card statement where I can show you that payment has been deducted, attaching statement screenshot. I also called my bank and they said, shopclues received payment twice.

I called unlimited times in customer care but neither nobody is picking nor I got callback.

Please resolve it ASAP. Lemme know if you need anything from me.

I have ordered 2 track pants, 1 black and 1 grey.in the packet delivered to me, i have received only 1 black track pant.

Grey odoky track was missing from the packet. Have contacted your customer support, emailed, however have not received any reply since 1 week.

Can any one attend the complaint or the company is in practice of sending only 1 item against multiple request in 1 order. The same is repeated in my other order[protected] as well where 2 t-shirts were ordered however i have received only 1 hooded tshirt in the packet.

We have recently received some online lucky draw contract and received 10 lakhs winning prize value in that letter with coupon.
They have applied conditions such as we have to send tax amount in advance i. E, no tds will be applied.
Please notify if this is a fraud or a real thing and if it is a fraud then how that person or organisation received all the information about my personal number and my permanent address which must be totally inaccessible to any person other than shopclues.com. This is a blow to my privacy and must be taken seriously.
Number provided in the letter - [protected]

Dear sir/mam
I have online shopping from shopclues.com on 16th december 2019 and amount is 978 cod. Product is led indicator light universal for bullet i have see this product and order. But today 20 december 2019 i received other design led indicator light this product amt is 849. I am shopclues customer since 2016 and have so many time shopping shopclues.com. But this experience is so bad for me.
Sir plz do the needful and solve this problem
I am waiting your reply

I will purchase a different order but delevered to me different order. This is not good quaity of a good online company. How can i trust you. Please improve my problem. Now i am also suffering from same problem. Packing of product is not well condition and product is like to be a used after view my product. Please solve my problem and improve your product and delvery. I will attach a product and mrp sticker is also remove. This image is tht which is not my ordered product. We would like to order huda liquid mate and the name of your product is different

Sir my name is sadik sadik I received a lucky winner scratch card winning amount is 12lakhs they are saying first you have to deposit amount to renew your card winning amount first you deposit 6000ruppes after deposit after 10mnts you will get the amount of ruppes 12lakhs is it true are fake please contact me sir [protected] or [protected]@gmail.com

Dear team
I buy online product name (Intex 10000mah pb-10ke lithium li-polymer mobile battery charger power bank through shopclues.com company and amount paid online rs. 2009.00 (Rs. Two thousand & nine rupees only) on 28, november 2019 (Thursday). My order number was[protected]. But i received parcel on 2 december 2019 with wrong item inside it & amount price with rs. 1699.00 (Rs. One thousand six hundred & ninty nine only). Same day i
Raised request for return with return id 7743358. Till date no action will be taken. Please guide and help me.
Regards
Raj kumar
+91-[protected]
Thanks

I have purchase belt bearing order no.[protected]. I have received a message saying that i have own shop clues company online shopping 1st prize tata nexon car or cash prize of rs. 750000 for which i have to pay rs. 7500 in advance as government service tax sender no. [protected], at 11.08 am on 9.12.19. I have received a call from the same no. Also at around 1 pm saying they are shop clues people. This is a big fraud. Please stop this kind of fraud.

I have online shopping from shopclues.com on 30th november 2019 and amount 646 has been deducted from icici bank account, but order was not confirmed by shopclues. I had confirmed with bank, amount has been credited to shopclues.com. I contact customer care for refund my money but any person not solve my problem properly. And not received my call.
Please find details of transaction:
Rrn no :[protected]
Name : clues network ltd
A/c number : xxxxxxxxx1465
Ifsc code : utib0000540
30/11/2019 upi upi/[protected]/purchase in sho/[protected]@axisb/a

Please find attachment

We have received a fake scratch card stating shopclues name over it. Also told us to deposit 6000 rs.
Why shopclues sharing my contact details to such fraudsters n scammers?
Is shopclues involved in this scam or any official involved?
Whats your legal team doing?
Its affecting your brandname.
I am going to delete my sign in details from shopclues app and also will never buy anything from shopclues.
Amazon and flipkart are best options for me.

Getting multiple calls from [protected] claiming to be from shopclues and saying this is their 10th anniversary and i have been selected as first prize for something. How can shopclues give my number, my name, my address and my order details to such scammers when it is written in their privacy policy? Now my privacy has been compromised and i will take action against shopclues. I have the call recording and i'm ready to present it in court.