ShopClues.com Complaints & Reviews

M3 smart bend purchase and returned due non ops. Shipment returned and employer id is 116316 dt. 18 feb 2020. Company told it will replace by 24feb 2020 on complition of shipment returned. Now there is message it is refunded rs.392 (Three hundred and ninety two only). I have not given any bank detail yet. How it is possible and money will encash. I want
Replacement same product immedeatly.

I am shiju b, one of your regular customer. I have received a lucky draw coupon of rs. 1 lakh and a scratch card worth rs.10 lakh. There was a phone number ([protected]) on which i have to send my sms code. I strongly believe that there is a scam in this. I also wanted to know how your customer data is hacked like this and our personal details with them, this is quiet threatening that anyone can have my personal data though your database which i gave to you. I prefer to go for a legal action for this act. I also dont feel secured with your database.

Dear Sir please note i received a item having order number[protected] from shopclues which is defective so i requested for return which is already reversed picked up by the courier but shopclues not agree to refund please help.
But i am getting the message from shopclues as(Hi Sanjoy Kumar,

Greetings from Shopclues.com.

Return of your ShopClues Order[protected] for Pack of 2, Anti Pollution Smart Smog Mask Air Protector Prevent Pollutents from Leaking Into Mask Protection, has been initiated. Pickup is scheduled to be done by 23/Feb/2020 through our courier partner BusyBees Logistics.

Please refer the below guidelines at the time of pickup:
1. Do not seal the packet; it needs to be packed in front of the courier executive.
2. Keep the product ready in its original packaging.
3. Keep the product ready with all tags & accessories.
4. Keep the product properly packed to avoid transit damage.

Click https://smo.shopclues.com/myreturns to track status of your return request.)

Order[protected]
I have ordered this product by pre - paid order & they cancelled it as the delivery was getting delayed. & they said they are refunding the order amount of 323 rs.in the same form of payment on 31st jan & it will take maximum of 12th feb to credit in my bank account & its 18th feb today till i have not received any money even i have sent the bank statement till 12th feb. So kindly solve this issue after 20-25 days.

Recently, i have received a letter claiming me to be winner of a random lucky draw contest, along with a scratch card coupon.

The letter mentions to send a sms to the following number - [protected].

I have attached an image of the physical letter that i got.

Please look into this.

I want advise if i have to file an fir with the local police regarding this.

Hi team shopclues, i have been sent a letter saying that i have won a 15, 00, 000 prize under the lucky draw contest of the 10th anniversary and requesting my bank account details. And there are also helpline numbers given seperately and it also says that donot call the customer care number. I just wanted to check whether it is real or a fraud activity. And also the letter was delivered by indian post.

Received a message on my inbox that i won a tata safari car. Dayashankar mishra soochna adhikar, head branch tata nagar jhila, jamshedpur, [protected]. When i asked him about how to get the car he asked me for money and my personal information.

Asked for my pan card, adhar card and photo.

I needa complaint to be filed and investigated. This is highly sensitive. Attached below are details.

Reminder 5
Voice call record of shopclues agent is attached

From: 12. [protected]@gmail.com
Sent: 10 february 2020 09:15 am
To: 'kanchan. [protected]@shopclues.com'
Subject: fw: deficiency in services - order[protected] support ticket opened [#9472015]

Dear
Mr. Sanjay sethi (Director)
Mr. Sandeep aggarwal (Director)
Ms. Radhika aggarwal (Director)

Greetings

Please refer to my trailing email. I confirm that there was a call from your call centre for subject matter.

The concern person promised following,
1. Refund within 48 hours
2. An email confirming for refund.

I hereby inform that i have not received refund amount.

You are advised to look-into the matter and revert.

Thanks & regards

Sanjay gupta
Be, mba

I got a certificate of achievement of online shopping lucky draw from shop clues shop clues and scratch card through by post and claimed that i am one of the winners of the draw. It came through indian postal system and given a number for address verifications. The no is [protected]. I want to know is there any such lucky draw or it totally fake? Please inform me as soon as possible

Shopclues Order Id –[protected]
its not as per quality mentioned n worthy.
they mentioned its bangolory silk but the fabric recieved is net type
how can we accept
the seller simply looting customers by wrong images
we can not use these sarees
also i dont want to lost 2899 rupees just for fake products
its our hardearned money
we return all those sarees as it is to the seller
i dont want your cheap products
i dont shop woth shop clues anymore
pls dont cheat customers again

there is easy returns policy so we ordered and immediately we found those r not useful n returned
now you are not accepting return.we did not used it and we dont like the product so we can return right.
this is out of your return policy
how can we purchase next time if we get cheated by seller like this
please accept return and refund
its a huge loss of 6 sarees you know.
we can't trust online shopping from now

On Wed, 5 Feb 2020, 13:32 Shopclues Helpdesk, wrote:
-- reply above this line --

Dear Suman,

Greetings from ShopClues.com

We apologise for the delay in response.

This is with reference to your Order ID[protected] for SVB Multicolor Cotton Block Print Saree Without Blouse.

We understand you did not find the quality of the product up to your levels of expectation. However, we would like to inform you that the product delivered to you is as per the quality standard defined by the manufacturer.

Therefore, we are unable to accept your return request.

We appreciate your understanding in this matter.

For further assistance, please visit www.shopclues.com/help.html

Best Regards,
Nakul Jindal
Customer Support Team
ShopClues.com

Your Customer Support helpdesk Team,

We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email.

I have received a letter from Shopclues, telling you have won 1 lakh rupees, and there is another scratch card, it was written you have won 10 lakh rupees along with a SMS code, in the guidelines it was mentioned to contact the helpline number. I have contacted them and asked to give my bank account details, so that they could transfer me 11 lakh rupees within 24 hrs. One day later i have a got a call that i should pay a service tax amount of 5500 to redeem my offer. I have transferred 5500 to that bank account number. Within an hour i have got a call saying I should pay Rs.22000/- as 2% of GST for 11 lakhs within an hour. If this entire process was true they should transfer the remaining of 11 lakhs to me deducting their GST. They did not refund my money.

Order no[protected] ki delivery nhi milne par or selsmen dwara phone received nhi karne par, mera order 10/02/2020 ko delevry hona thi par mujhe 12/02/2020 ko delivery nhi mili or mujhe wo prouduct kisi kam ka nhi rha or selsmen dwara prouduct chenge karne par or aapli company shopclus dwara tollfree par bhi samadhan nhi mila selsmen dwara prouduct home delivery nhi mile

Yesterday.. I have received a letter from shopclues... Which was describing that.. I have won a 15 lakh of worth money prize.. It was given by post man... Please take fast action about this issue... Not only people loose money... But also this company named shopclues also looses its respect.. And please spread awareness to people that not to believe this kind of non - sense...

Oder i'd eja art traditional silver genuine 2 mm thickness pur..
Order id:[protected] and
Delivered
Delivered on tue, 04 feb 2020 but i can't receive the product still and also some items missed in other order i will try to return products somany but tim's shopclues showing this massage continuously please attach a file after that iam calling to customer care they did not responding to call the given token number still not reply

I have ordered waterproof adhesive wall hooks from shopclues which are of rs. 233. On 6th feb 2020, i received a message from this company that i am selected for a mega prize from shopclues. Then on the same day, i got repeated calls ([protected], [protected]) from a senior executive of shopclues convincing me to accept the prize. I expressed my doubts and asked many questions regarding their selection process and all. The person showed me his office id, adhar card through whatsapp ([protected]). The person who called described what exactly i ordered from shopclues which was more convincing to believe the company people itself called. Then when i agreed they told me to select whether i want to take the car or the same converted amount of money. For taking cash they need to fill a form for which they need only 6500 nothing more. But when i paid that amount they asked me another more 25000 to transfer the amount to the bank as margin money as per rbi rules. When i clearly refused because i can not pay that amount at all they kept on forcing me telling it's my negative mind that i am not trusting and all and on my asking to return the 6500 they said there is no back process. This is how shopclues looting people. And if it is not them then how come customer information is going to fraud people? I want my 6500 back. The money matters to me a lot as i am a struggling student. Please help me. I am attaching all evidence in the form of jpeg. Please help me to get my money back.

Hi i am arnab saha.
I have purchased a hand blender from the shopclues app but the product is not as described. A wrong product is sent to me which is of no work to me. So i filed a return against the same but it has been rejected. I have tried to contact them but neither they have describe any reason for rejection nor they are answering to my queries. The customer care is also not taking my call.
Return id[protected]. Looking forward for a solution.

I have purchased a hand blender from the shopclues app but the product is not as described. A wrong product is sent to me which is of no work to me. So i filed a return against the same but it has been rejected. I have tried to contact them but neither they have describe any reason for rejection nor they are answering to my queries. The customer care is also not taking my call.
Return id[protected]. Looking forward for a solution.

Today morning i received a message from shop clues saying that i have won ist prize in the lucky draw which is a tata nexon car or amount equivalent i. E 6, 20000 rupees. I also got a call from them saying that i have to pay 3, 500 for registration. I felt it was authentic and transferred the money to the account provided by them, after that i also paid them 12, 400 for intercity money transfer which they said were refundable when the amount would be transferred to my account. Then again a message came from south india bank stating that gst amount of 25, 280 should be paid and the transfer would be made. I paid that to. After that another message from the same bank came that l should pay 49, 500 as security money which is refundable and the whole amount will be transferred to my account once it is paid. I then understood i have been made a fool. I called their lucky draw helpline and they said that it was authentic and told me that i have to pay 24800 as security and the transfer will be made. I have already paid more than 40, 000 don't want to pay any more. Is there any possibility of getting my money back. Don't know what is going on. Please help!

I received a message on 6.2.2020, i'm selected for 1st prize in mega offer day in shopeclues. Then calls to convince me repeatedly to accept the prize even after i expressed doubts.in the name of giving prize money, they took 6500 from me for filling one form, told nothing more is needed. But later asked for another 25000 for something as margin money. Before they did not mention anything as such. When i said no i can't pay at all this amount they're forcing me to send the money on calls and now not even returning 6500. Need to mention they came with a very aggressive way of convincing in later calls. Kindly help me to get the money back. On contact, i would provide all the details.

Ordered two cotton track pants on 28/01/2020 but got 1 under order no.[protected] on 01/02/2020 after that tried to reach customer care but number on the site enable to contact representative so raised complaint two days back on 03/02/2020 (Ticket no.9560194) not received any response till date and not the delivery too. So please help me out and get this resolved.