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ShopClues.com Complaints & Reviews

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Updated: Nov 28, 2025
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ShopClues.com reviews & complaints page 46

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D
DrBollapu Sudarshan
from Mumbai, Maharashtra
Dec 5, 2019
Resolved
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Address: k.s.r.m. college of engineering,kadapa, 516003

Some useless fellows sending this kind of scratch cards and asking bank details, and giving whats up number and they chatting with us and also sending qr codes. So please take legal action on them immediately, otherwise so many people getting difficulty due to this fake information and damaging your market reputation. And today i got this scratch card by registered post.
+1 photos
Jan 7, 2020
Complaint marked as Resolved 
ShopClues.com customer support has been notified about the posted complaint.
Verified Support
Dec 06, 2019
ShopClues.com Customer Care's response
Dear Sudarshan,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues
I'm Anil Kumar .I received a letter from shopclues (celebrating its 10th anniversary )on 22 /11/2019 that contains scratch card and letter
I scratched the card and it shows 15 lakh rupees
It is because shopclues is celebrating 10th anniversary
And the letter having form to fill the bank details and personal information
Is this real or fraud?
ShopClues.com Customer Care's response, Dec 6, 2019
Verified Support
Dear Anil,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues
'im Jaya and i have received call from [protected] Tata jamshedpur Lucy draw contest center you have won 7, 50, 000/Tata nexon car Is that true or fake???such type of contest from shopclues side, i have not given my account details to him.
Kindly confirm me ASA
So kindly note this kind of message

fake scratch card regarding - Comment #3602802 - Image #0
ShopClues.com Customer Care's response, Dec 10, 2019
Verified Support
Dear Jaya,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues
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    N
    NVRamanaRao
    from Hyderabad, Telangana
    Dec 3, 2019
    Resolved
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    Resolved

    Hi all,

    My name is swetha and i have recieved a coupon from shopclues.com with 1lakh cash prize and also scratch card with 10lakhs and it says the charges leived will be collected in advance and not be adjusted against the prize money under any circumstances. This seems to be something bogus.

    Came from address:
    Shopclues
    Nalini ranjan avenue
    Basantalia saha road
    New alipore kolkata
    West bengal - 700053
    +1 photos
    Jan 5, 2020
    Complaint marked as Resolved 
    ShopClues.com customer support has been notified about the posted complaint.
    Verified Support
    Dec 05, 2019
    ShopClues.com Customer Care's response
    Dear Mr. Rao,

    Greetings from ShopClues.com

    Our sincere apologies for the trouble you were put through.

    Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

    Your patience in this unfortunate matter will be highly appreciated.

    Best Regards,
    Team ShopClues
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      V
      Varun J Pandit
      from Tehri, Uttarakhand
      Dec 3, 2019
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      Order[protected]

      Made payment of 197 through my rupay debit card but just after inserting the otp for payment my prepaid order for a garden tool was converted into a cod order. Payment was deducted from my account and the statement clearly shows payment made to shopclues. I cancelled the order because for i didn't wanted to pay for the product twice. Order was placed on 26 and till date they haven't refunded the petty but hard earned amount.

      Customer service representatives have absolutely no clues about how the shopclues is working and neither they are well trained to represent their job.

      Bank official says that the money is already received by the shopclues.

      Instead of refunding the amount paid, they haverefunded 49 cluebucks (Which actually were non refundable) used at the time of placing order.

      Kindly do the needful
      +2 photos
      ShopClues.com customer support has been notified about the posted complaint.
      Dec 03, 2019
      Updated by Varun J Pandit
      Most of their products / products being offered are of low quality and there is always a difference between the product shown / listed and the product delivered.
      I really wonder how they are still working / selling...! Its more of a sinking boat with a big hole.

      They send more than 20 notifications in a day.

      How can a company behave so irresponsibly and not willing to resolve the issue even after a week...?

      It's not just a matter of 197 INR but of the business ethics too.
      Verified Support
      Dec 05, 2019
      ShopClues.com Customer Care's response
      Dear Varun,

      Greetings from ShopClues.com

      Our sincere apologies for the delay that happened in resolving your concern.

      We have shared the information with our Support Team and they shall be connecting with you within next 24 hours for further proceedings.

      Requesting your patience here.

      Best Regards,
      Team ShopClues
      Dec 09, 2019
      Updated by Varun J Pandit
      Still waiting for 24 hours to pass.

      24 hours are equal to how many days in shopclues...?
      Hello. This is Munagavalasa Sai Nikhil. I want to complain some serious issues taking on without notice of your company. Someone is sending on behalf of Shopclues that I have won ₹10 lacs. He sent me for 5 times till now. Call me to [protected]. I will explain everything to you and I have proofs also.
      ShopClues.com Customer Care's response, Dec 5, 2019
      Verified Support
      Dear Nikhil,

      Greetings from ShopClues.com

      Our sincere apologies for the trouble you were put through.

      Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

      Your patience in this unfortunate matter will be highly appreciated.

      Best Regards,
      Team ShopClues
      Still no update from shopclues team.
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        R
        Rahul Pawar 55
        from Mumbai, Maharashtra
        Dec 2, 2019
        Resolved
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        Address: Nalini Ranjan Avenue Basantalla Saha Road, New Alipore, Kolkata, Kolkata, West Bengal, 700053

        Today i received a certificate of achievement stating that i won rs 1, 00, 000/- (Rs one lakh) alongwith scratch card coupon and a letter with the terms and conditions for claiming the prize of 1 lakh rupees via post. It is stated in the letter that all the prize related information will only be available on the prize helpline number i. E [protected] and not on the company's customer care number.

        The sender's details are as follows:
        Signature
        For shopclues.com
        Prize department
        Nalini ranjan avenue basantalla saha road, new alipore, kolkata-700053
        Mob. [protected], [protected], [protected]

        Is this fraud or real?? Seeking advice please
        Jan 5, 2020
        Complaint marked as Resolved 
        ShopClues.com customer support has been notified about the posted complaint.
        Verified Support
        Dec 05, 2019
        ShopClues.com Customer Care's response
        Dear Rahul,

        Greetings from ShopClues.com

        Our sincere apologies for the trouble you were put through.

        Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

        Your patience in this unfortunate matter will be highly appreciated.

        Best Regards,
        Team ShopClues
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          G
          gosourav
          from Mumbai, Maharashtra
          Nov 30, 2019
          Resolved
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          Resolved

          The behaviour of the delivery boy is very ungainly and ungraceful, he is too rude i am not really satisfied with this purchase, i will also suggest my friend not to purchase even a single product from shopclues. Every delivery boy should be well behaved should treat with the customer gracefully in a decent manner, b it he is so discourteous, that is beyond my imagination and expectation, he should be thrown out of the company at this moment otherwise the company will have been suffering from a great loss in near future, as per as the customer satisfaction is concerned, i have already decided that i am not going to purchase anything from shop clues, i am really dissatisfied and fumed with that kind of discourteous behaviour.
          Jan 3, 2020
          Complaint marked as Resolved 
          ShopClues.com customer support has been notified about the posted complaint.
          Verified Support
          Dec 02, 2019
          ShopClues.com Customer Care's response
          Dear Sourav,

          Greetings from ShopClues.com

          We would like to begin by apologizing for the inconvenience this may have caused you.

          Please share your order details to enable us to check and resolve this at the earliest.

          Best Regards,
          Team ShopClues
          Received a letter from shopclues (kolkata) that i have won rs 1 lac and two coupons out of which one for 10 lacs.

          I work with toi and asked a colleague to call up shopclues directly.

          There is no such scheme going on! a big fraud

          behaviour of delivery boy - Comment #3598222 - Image #0
          behaviour of delivery boy - Comment #3598222 - Image #1
          ShopClues.com Customer Care's response, Dec 5, 2019
          Verified Support
          Dear Yulia,

          Greetings from ShopClues.com

          Our sincere apologies for the trouble you were put through.

          Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

          Your patience in this unfortunate matter will be highly appreciated.

          Best Regards,
          Team ShopClues
          I am unable to purchase a product by cod the cod is not shown in the payment options
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            P
            Prasad Narayana01
            from Hyderabad, Telangana
            Nov 30, 2019
            Resolved
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            Address: 501401

            Thy sent me a letter saying you won the 1 lack price money. And even added one scratch card for additional coupon saying money will be credited to your bank account directly. But i know this is fake.
            Even they have provided helpline number [protected]..
            I just want to know how they got my number, yes i use shopclues to shop, did shopclues also involved in this scam?
            +3 photos
            Jan 2, 2020
            Complaint marked as Resolved 
            ShopClues.com customer support has been notified about the posted complaint.
            Verified Support
            Dec 02, 2019
            ShopClues.com Customer Care's response
            Dear Prasad,

            Greetings from ShopClues.com

            Our sincere apologies for the trouble you were put through.

            Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

            Your patience in this unfortunate matter will be highly appreciated.

            Best Regards,
            Team ShopClues
            Plz verify and reward asap

            shop clues sent me letter saying I won 1 lakh price with some coupon. - Comment #3598201 - Image #0
            ShopClues.com Customer Care's response, Dec 5, 2019
            Verified Support
            Dear Ashish,

            Greetings from ShopClues.com

            Our sincere apologies for the trouble you were put through.

            Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

            Your patience in this unfortunate matter will be highly appreciated.

            Best Regards,
            Team ShopClues
            Dear sir/madam, am purched some item in shopclues.com in few month later, that day to i got frude calls and frude letters.

            shop clues sent me letter saying I won 1 lakh price with some coupon. - Comment #3598310 - Image #0
            shop clues sent me letter saying I won 1 lakh price with some coupon. - Comment #3598310 - Image #1
            shop clues sent me letter saying I won 1 lakh price with some coupon. - Comment #3598310 - Image #2
            ShopClues.com Customer Care's response, Dec 5, 2019
            Verified Support
            Dear Jagadeesh,

            Greetings from ShopClues.com

            Our sincere apologies for the trouble you were put through.

            Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

            Your patience in this unfortunate matter will be highly appreciated.

            Best Regards,
            Team ShopClues
            Respected sir, I received a letter from you that I am the winner of company, s 9th anniversary lucky draw contest. Is it authentic or false.
            Regards
            Partha Choudhuri
            ShopClues.com Customer Care's response, Dec 5, 2019
            Verified Support
            Dear Partha,

            Greetings from ShopClues.com

            Our sincere apologies for the trouble you were put through.

            Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

            Your patience in this unfortunate matter will be highly appreciated.

            Best Regards,
            Team ShopClues
            Me calling one man and msg
            (You won Mahindra XUV 500 car)
            And money fraud number +[protected]
            ShopClues.com Customer Care's response, Dec 5, 2019
            Verified Support
            Dear Jishnu,

            Greetings from ShopClues.com

            Our sincere apologies for the trouble you were put through.

            Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

            Your patience in this unfortunate matter will be highly appreciated.

            Best Regards,
            Team ShopClues
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              B
              Brn123
              from Ahmedabad, Gujarat
              Nov 30, 2019
              Resolved
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              Resolved

              Address: Sagar Group Tuition, Ramdeve Nagar, Ahmedabad, Ahmedabad, Gujarat, 380051

              Sir medam
              Today shopclues has send a scratch win certificate and asking for deposit for 0.5% tds rs 6900 /- as cash for claim the prize. The amount of prize is 1380000. As i know about this fraud i have not replied to the same. But action should be taken about this fraud as people who do not know about this type of fraud will transfer money.
              +3 photos
              Jan 2, 2020
              Complaint marked as Resolved 
              ShopClues.com customer support has been notified about the posted complaint.
              Verified Support
              Dec 02, 2019
              ShopClues.com Customer Care's response
              Dear Customer,

              Greetings from ShopClues.com

              Our sincere apologies for the trouble you were put through.

              Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

              Your patience in this unfortunate matter will be highly appreciated.

              Best Regards,
              Team ShopClues
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                S
                Salwin Saji
                from Delhi, Delhi
                Nov 27, 2019
                Resolved
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                Address: 3201

                I got a letter from shopclues subjected "lucky draw ". When i scratched the coupon It shows i was won 7 lacks rupees. And along with that there is a coupon with one lacks rupees price. So i just called in the helpline number given in the form which was along with the post. And the the person that taked my call asked 5% money of my winning money (800000). That is about 5000 in advance and as a documental fees. And he asked my bank account number amd ifsc code. UID number. Etc...
                Jan 4, 2020
                Complaint marked as Resolved 
                ShopClues.com customer support has been notified about the posted complaint.
                Verified Support
                Nov 29, 2019
                ShopClues.com Customer Care's response
                Dear Salwin,

                Greetings from ShopClues.com

                Our sincere apologies for the trouble you were put through.

                Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

                Your patience in this unfortunate matter will be highly appreciated.

                Best Regards,
                Team ShopClues
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                  D
                  Deepak ddk
                  from Dharwad, Karnataka
                  Nov 26, 2019
                  Resolved
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                  Resolved

                  I have ordered 3 orders in shopclues on 18/11/2019 but they delivered only one product which is also a wrong product when i call them they advised to return the item but when i am returning they treat treated that product as the return for one item and they processed the refund for only one item but i have paid the amount for 3 products but they delivered only one
                  My query is that i want the refund for whole amount as i paid 359 but they take my product and refund only 147
                  I want the refund of 359
                  This the mustache of shopclues not mine
                  I hope this query is solved and refund the amount
                  Jan 4, 2020
                  Complaint marked as Resolved 
                  ShopClues.com customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 28, 2019
                  ShopClues.com Customer Care's response
                  Dear Deepak,

                  Greetings from ShopClues.com

                  We would like to begin by apologizing for the inconvenience this may have caused you.

                  Please share your order details to enable us to check and resolve this at the earliest.

                  Best Regards,
                  Team ShopClues
                  Product return request rejected order id[protected] please return
                  ShopClues.com Customer Care's response, Nov 28, 2019
                  Verified Support
                  Dear Customer,

                  Greetings from ShopClues.com

                  Our sincere apologies for the delay that happened in resolving your concern.

                  We have shared the information with our Support Team and they shall be connecting with you within next 24 hours for further proceedings.

                  Requesting your patience here.

                  Best Regards,
                  Team ShopClues
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                    P
                    Pinky Talky
                    from Pune, Maharashtra
                    Nov 25, 2019
                    Resolved
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                    Resolved

                    Address: 400706

                    I got a letter from post regarding anniversary celebration of shopeclue i have made payment also kindly help with further details on same.

                    I m calling there helpline number they are again n again telling me to pay regeration charges for the same.

                    To get lucky draw prize contest.

                    Is this fraud or real kindly help me asap so that i can save do further steps.
                    Dec 27, 2019
                    Complaint marked as Resolved 
                    ShopClues.com customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 26, 2019
                    ShopClues.com Customer Care's response
                    Dear Pinky,

                    Greetings from ShopClues.com

                    Our sincere apologies for the trouble you were put through.

                    Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

                    Your patience in this unfortunate matter will be highly appreciated.

                    Best Regards,
                    Team ShopClues
                    Sir I received a message I that it was written that I am the second lucky winner of shop Clues tata nexon car and I have won 6 lakh rupees. A man called me and I gave my account number to him and he said that I have to pay 6, 800 rupees to his account to transfer the money. I still didn't got the money. Is this lucky draw true.
                    ShopClues.com Customer Care's response, Nov 28, 2019
                    Verified Support
                    Dear Arpith,

                    Greetings from ShopClues.com

                    Our sincere apologies for the trouble you were put through.

                    Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

                    Your patience in this unfortunate matter will be highly appreciated.

                    Best Regards,
                    Team ShopClues
                    Dear Customer Congratulations! ShopClues online shopping Pvt.Ltd Company.You Have Won 1st Prize (Tata nexon car) Amount Price is Rs-8, 50, 000/- You Can Take Your Prize Pay Service Charge Tax Rs-8, 500/- Contact For Details Helpline no-[protected]
                    Is it is real or fake,

                    ...
                    ShopClues.com Customer Care's response, Nov 28, 2019
                    Verified Support
                    Dear Arun,

                    Greetings from ShopClues.com

                    Our sincere apologies for the trouble you were put through.

                    Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

                    Your patience in this unfortunate matter will be highly appreciated.

                    Best Regards,
                    Team ShopClues
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                      S
                      shafi5505
                      from Thrissur, Kerala
                      Nov 24, 2019
                      Resolved
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                      Resolved

                      Address: Anchuthengullathil (house) kavil (post) Naduvannur, 673614

                      Im orderd a ra8n coat on shopclous on 30th july. 2019.
                      But still the product is not deleverd but the shopclues showing tgat it is deleverd. Its a case of cheating.
                      They cheating me, im already payed the price of the rain coat through my debit card. My oreder tracking id is :[protected].
                      While i try to contact tge vender (Shopclues) they never taked any actions to solve my issue. Their coustomer support wing is clearly waste.
                      +1 photos
                      Dec 29, 2019
                      Complaint marked as Resolved 
                      ShopClues.com customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 25, 2019
                      ShopClues.com Customer Care's response
                      Dear Shafi,

                      Greetings from ShopClues.com

                      We would like to begin by apologizing for the inconvenience this may have caused you.

                      Regarding the order ID[protected], the refund of Rs. 338 has been credited into your ShopClues account in the form of Clues Bucks on 04th Sep, 2019.

                      Please note that Clues Buck is a kind of credit in your ShopClues account which you can redeem in your multiple purchases with us following the below-mentioned steps:

                      -You need to log in with your registered e-mail address and password then select the product you wish to buy.
                      -After reaching the Review Cart page, you will see the Clues Bucks of your account on the top right corner.
                      -Click on "Redeem" and the amount will be deducted from your product cost.

                      Requesting your patience here.

                      Best Regards,
                      Team ShopClues
                      My bank account had hacked and money has gone . ShopClues had send me a letter that I have won a lucky draw of
                      15 lakhs money . Is there any selection of members in lucky draw of ShopClues
                      So that I can had a case on ShopClues
                      ShopClues.com Customer Care's response, Nov 28, 2019
                      Verified Support
                      Dear Kalepu,

                      Greetings from ShopClues.com

                      Our sincere apologies for the trouble you were put through.

                      Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

                      Your patience in this unfortunate matter will be highly appreciated.

                      Best Regards,
                      Team ShopClues
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                        S
                        Sherimhd
                        from Manjeshwar, Kerala
                        Nov 22, 2019
                        Resolved
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                        Address: vv house uduma, Kasaragod, Kerala, 671319

                        I got a letter.in that is was written like that i had won scratch card coupon and one lakh prize money on ocassion of celebrating shopclues anniversary in which they selceted me in random lucky draw contest.
                        They were knowing my phone number
                        But no messeges came to my phone number
                        I checked in my shopeclues app also i didnt get any notification regarding to this
                        So i want to confirm this and they are asking for bank account details
                        Is this really from shopclues or fake
                        What should i do now
                        +3 photos
                        Dec 28, 2019
                        Complaint marked as Resolved 
                        ShopClues.com customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 25, 2019
                        ShopClues.com Customer Care's response
                        Dear Customer,

                        Greetings from ShopClues.com

                        Our sincere apologies for the trouble you were put through.

                        Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

                        Your patience in this unfortunate matter will be highly appreciated.

                        Best Regards,
                        Team ShopClues
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                          S
                          Sunitha Janu
                          from Delhi, Delhi
                          Nov 22, 2019
                          Resolved
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                          Resolved

                          Website: Google

                          As my order of earphones was delivered but the product is damaged i'm calling ur customer service from last three days but no respond i want to place my order back pls respond as soon as u can and take my order back my humble request because i'm fed up off calling ur customer care because of their unresponsive ness so please take it return and return my money
                          Dec 27, 2019
                          Complaint marked as Resolved 
                          ShopClues.com customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 25, 2019
                          ShopClues.com Customer Care's response
                          Dear Sunitha,

                          Greetings from ShopClues.com

                          We would like to begin by apologizing for the inconvenience this may have caused you.

                          Please share your order details to enable us to check and resolve this at the earliest.

                          Best Regards,
                          Team ShopClues
                          When I received your product two item was missing. sirmeru and small coconut. send me these 2 items as soon as possiable
                          ShopClues.com Customer Care's response, Nov 28, 2019
                          Verified Support
                          Dear Prakash,

                          Greetings from ShopClues.com

                          We would like to begin by apologizing for the inconvenience this may have caused you.

                          Please share your order details to enable us to check and resolve this at the earliest.

                          Best Regards,
                          Team ShopClues
                          Plz give me my money
                          Pallavi Gavankar's reply, Nov 19, 2019
                          I dnt like this product give my mony
                          ShopClues.com Customer Care's response, Nov 28, 2019
                          Verified Support
                          Dear Pallavi,

                          Greetings from ShopClues.com

                          We would like to begin by apologizing for the inconvenience this may have caused you.

                          Please specify your concern in detail to enable us to resolve this matter at the earliest.

                          Best Regards,
                          Team ShopClues
                          Sir, today I have received s message indicating my names selection in lucky draw for TATA Safari car. This is fraud. So why is company not taking stern action against the fraudsters. The message is"Shopclues network You win 1st prize Tata safari car price is INR 1260000 detail contact helpline - [protected]" please look into the matter urgently
                          ShopClues.com Customer Care's response, Nov 28, 2019
                          Verified Support
                          Dear Hermat,

                          Greetings from ShopClues.com

                          Our sincere apologies for the trouble you were put through.

                          Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

                          Your patience in this unfortunate matter will be highly appreciated.

                          Best Regards,
                          Team ShopClues
                          Helpful
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                            V
                            V V.KOTESWARARAO
                            from Kakinada, Andhra Pradesh
                            Nov 21, 2019
                            Resolved
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                            Resolved

                            Address: Krishna, Andhra Pradesh

                            Team shopclues, i have been sent a letter saying that i have won a 15, 00, 000 prize under the lucky draw contest of the 10th anniversary and requesting my bank account details. And there are also helpline numbers given seperately and it also says that donot call the customer care number. I just wanted to check whether it is real or a fraud activity. And also the letter was delivered
                            Nov 21, 2019
                            Complaint marked as Resolved 
                            ShopClues.com customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 25, 2019
                            ShopClues.com Customer Care's response
                            Dear Customer,

                            Greetings from ShopClues.com

                            Our sincere apologies for the trouble you were put through.

                            Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

                            Your patience in this unfortunate matter will be highly appreciated.

                            Best Regards,
                            Team ShopClues
                            I am highly frustrated and want to complaint against shopclues as it was a pathetic experience what I had I have been waiting for longer time and ordered for 4 quantity shirts and received only one which is also a wrong one this is so disgusting service I want file a complaint and legal case against shopclues.

                            v koteswara rao - Comment #3593482 - Image #0
                            v koteswara rao - Comment #3593482 - Image #1
                            ShopClues.com Customer Care's response, Nov 28, 2019
                            Verified Support
                            Hi Yaseen,

                            Our sincere apologies for the trouble you were put through.

                            Trust our representative had a word with you in this regard.

                            The complete refund against your order has been processed into the same source through which you've made the payment for the respective order.

                            Requesting your patience here.

                            Best Regards,
                            Team ShopClues
                            Helpful
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                              K
                              Kuralarasu GK
                              from Mumbai, Maharashtra
                              Nov 21, 2019
                              Resolved
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                              Resolved

                              Congratulation you are won of shopclues company online shopping you won 1st prize tata nexon car or amount rs 7, 50, 000/- plz you have pay government services tax rs 7500/-) in state bank of india date 21/11/2019 deposit details helpline number * so please give proper information.. If it's fake take necessary action.. Because he rapport with me hindi only. He struggle to speak in english
                              Dec 29, 2019
                              Complaint marked as Resolved 
                              ShopClues.com customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 22, 2019
                              ShopClues.com Customer Care's response
                              Dear Customer,

                              Greetings from ShopClues.com

                              Our sincere apologies for the trouble you were put through.

                              Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

                              Your patience in this unfortunate matter will be highly appreciated.

                              Best Regards,
                              Team ShopClues
                              Helpful
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                                R
                                Ramesh Raman Chennai
                                from Chennai, Tamil Nadu
                                Nov 18, 2019
                                Resolved
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                                Resolved

                                Address: Gurugram, Haryana, Chennai, Tamil Nadu, 600017

                                I received an sms from qp-shopcl on 18nov19 that i had won a prize of tata nexon car with market value rs. 7, 50, 000.- and to pay only registration charge of rs. 7, 500.-
                                Surprisingly, this sms appears to come from the same id which shopclues uses to update customers about their shopping orders!
                                Moreover, i am unable to contact shopclues in any way!
                                This needs to be highlighted to top management of shopclues to take strict police action against such fraudsters!
                                Similar messages had been posted earlier in this forum!

                                Ramesh raman
                                Chennai, india
                                [protected]
                                Dec 25, 2019
                                Complaint marked as Resolved 
                                ShopClues.com customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 20, 2019
                                ShopClues.com Customer Care's response
                                Dear Ramesh,

                                Greetings from ShopClues.com

                                Our sincere apologies for the trouble you were put through.

                                Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

                                Your patience in this unfortunate matter will be highly appreciated.

                                Best Regards,
                                Team ShopClues
                                They are telling to deposit the amount after wards i will send the amount
                                ShopClues.com Customer Care's response, Nov 22, 2019
                                Verified Support
                                Dear Harshith,

                                Greetings from ShopClues.com

                                Our sincere apologies for the trouble you were put through.

                                Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

                                Your patience in this unfortunate matter will be highly appreciated.

                                Best Regards,
                                Team ShopClues
                                Hi, shopclues team recently may i received one letter with scratch card that has i scratch and win 15lakh rupes those things including in that letter.I ask one thing tell me team members that lukky draw contest conducted on the occasion of that company 10th anniversary is that true or false can you please tel me the details about that guys

                                fake sms received from shopclues about prize winner in shopclues online shopping tv show - Comment #3589070 - Image #0
                                ShopClues.com Customer Care's response, Nov 22, 2019
                                Verified Support
                                Dear Hari,

                                Greetings from ShopClues.com

                                Our sincere apologies for the trouble you were put through.

                                Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

                                Your patience in this unfortunate matter will be highly appreciated.

                                Best Regards,
                                Team ShopClues
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                                  R
                                  Roshan Ali Shaik
                                  from Mumbai, Maharashtra
                                  Nov 15, 2019
                                  Resolved
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                                  Resolved

                                  Address: Guntur, Andhra Pradesh, 522006
                                  Website: m.shopclues.com

                                  Hi team shopclues, i have been sent a letter saying that i have won a 15, 00, 000 prize under the lucky draw contest of the 10th anniversary and requesting my bank account details. And there are also helpline numbers given seperately and it also says that donot call the customer care number. I just wanted to check whether it is real or a fraud activity. And also the letter was delivered by indian post.
                                  Dec 21, 2019
                                  Complaint marked as Resolved 
                                  ShopClues.com customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 20, 2019
                                  ShopClues.com Customer Care's response
                                  Dear Roshan,

                                  Greetings from ShopClues.com

                                  Our sincere apologies for the trouble you were put through.

                                  Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

                                  Your patience in this unfortunate matter will be highly appreciated.

                                  Best Regards,
                                  Team ShopClues
                                  Hi,
                                  I'm mothukuri veera babu, I have also received two 15lakh coupons n redeemed forms asking my bank details. How they know all our detail including phn numbers, one o[censored]r shopclue team leaking our personal details so you r misusing our data, we r not purchase anything in ur web, really I just believed a moment about this scam using ur web domain, I planned my house LOAN clearance now it hurts uuu ###...
                                  Veera Babu mothukuri's reply, Dec 13, 2019
                                  Just today I received
                                  Veera Babu mothukuri's reply, Dec 13, 2019
                                  These two no r displayed through QR code 8336865142, 9674776855 find them give us ours 15lakhs to each one who got this fault coupons
                                  My name is adilakshmi devi
                                  I got a registered letter from shopclues and received 1500000/- scratch coupon and requesting my bank details they gave me 2 helpline numbers are [protected], [protected]. Why the fraud management makes us fools on the name of shopclues how they can get all my details.
                                  It's is fake

                                  doubting a 10th anniversary lucky draw contest - Comment #3756531 - Image #0
                                  My name is Devanadhan.U.K
                                  I from kerala, Trivandrum
                                  I bought a bluetooth earphone from shopclues then after 4 weeks i have a call from [protected]. he says that i won the lucky draw 1st price that mahendra xuv 500 . they asked our id, passport size photo, licence. what to do now .please help .reply its true or false.please

                                  doubting a 10th anniversary lucky draw contest - Comment #3758389 - Image #0
                                  i have received a call from one person of shopclues and he told me that you have order tha material on the day when the shopclues anniversary was there, so you have won the lucky draw and company is giving you the CAR of Rs around 12 lakh, ou and he gave me one option also that you want car or money, i denied both the option because i thought it is fraud call.

                                  The number is given below from which i received the call.
                                  [protected]
                                  I have received a text saying I got the second position in Lucky draw and the prize is Tata nexon/660000 and they are asking me for details of my bank account and also to pay for my registration

                                  doubting a 10th anniversary lucky draw contest - Comment #3769488 - Image #0
                                  doubting a 10th anniversary lucky draw contest - Comment #3769488 - Image #1
                                  Venki Local's reply, Sep 28, 2021
                                  U claim the prize sir
                                  I am from kerala, today morning i had received a call from. Shopclues that i ve won 126000 and a car, they asked for my bank account details and a registration fee also, i m sure it was fraudulent, so they send their adhar, voter id, employee id, and their bank account details also, i am working in sbi bank, so that i check their transactions and i were confirmed they are fakers and going to complaint it as a suspecious account. Please get out these kind of frauds, they are misusing the brand name
                                  Lucky draw
                                  True or fake

                                  doubting a 10th anniversary lucky draw contest - Comment #3820565 - Image #0
                                  Venki Local's reply, Sep 28, 2021
                                  Fake
                                  Compalaint

                                  doubting a 10th anniversary lucky draw contest - Comment #3820591 - Image #0
                                  Hi iam Bala You have whatsapp Connect on people
                                  The Number is [protected]
                                  Is A right Or wrong

                                  And Also This Prize Is true or false
                                  Today i recieved these pics along with one letter which is pdf format.i attached that tooo.

                                  doubting a 10th anniversary lucky draw contest - Comment #3892431 - Image #0
                                  doubting a 10th anniversary lucky draw contest - Comment #3892431 - Image #1
                                  Is this true or fake

                                  doubting a 10th anniversary lucky draw contest - Comment #3900049 - Image #0
                                  doubting a 10th anniversary lucky draw contest - Comment #3900049 - Image #1
                                  Today morning i had received a call from [protected]. Shopclues that i have won 128000 or a car, they asked for my bank account details and a registration fee. also contact through lucky draw website [protected] they also said the same please help me its true or fake..

                                  [11:23 am, 24/11/2021] +[protected]: Congratulations to you, Mahindra XUV500 is being Car by Shopclues company whose marketing is 12, 80000. To receive this, you have to pay 1% 12800. TDS charge and to be received in today's date. Validity for today.
                                  [11:23 am, 24/11/2021] +[protected]: ADDRESS :-BASUDARA TOWER
                                  JANKI PARA
                                  JAWAHAR LAL NEHRU ROAD KOLKATA WEST BENGAL PIN CODE 700016

                                  doubting a 10th anniversary lucky draw contest - Comment #3924274 - Image #0
                                  doubting a 10th anniversary lucky draw contest - Comment #3924274 - Image #1
                                  doubting a 10th anniversary lucky draw contest - Comment #3924274 - Image #2
                                  doubting a 10th anniversary lucky draw contest - Comment #3924274 - Image #3
                                  Plz fide out and tell this is real Or [censored]

                                  doubting a 10th anniversary lucky draw contest - Comment #3931479 - Image #0
                                  Same as above, i received a mesg n pdf statingi won maruti swift dzire for which i hve to pay 15600 as road tax.
                                  Shopcllues is leaking our informatiom to fraudulent ppl.

                                  doubting a 10th anniversary lucky draw contest - Comment #3955382 - Image #0
                                  doubting a 10th anniversary lucky draw contest - Comment #3955382 - Image #1
                                  doubting a 10th anniversary lucky draw contest - Comment #3955382 - Image #2
                                  Helpful
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                                    P
                                    from Ludhiana, Punjab
                                    Nov 15, 2019
                                    Resolved
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                                    Resolved

                                    As i have ordered the product in which pack of 2 is clearly mentioned but i got only one. The photos & videos are attached all the details of the product is in the pic attached below. & there is a video o[censored]nboxing where i received only one bottle instead of two. Very disappointed with the service of the shopclues. Kindly refund the money or send one more bottle.
                                    +1 photos
                                    Dec 24, 2019
                                    Complaint marked as Resolved 
                                    ShopClues.com customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 20, 2019
                                    ShopClues.com Customer Care's response
                                    Dear Pragati,

                                    Greetings from ShopClues.com

                                    We would like to begin by apologizing for the inconvenience this may have caused you.

                                    We've approved your request to return the product and the refund of Rs. 255 has been processed on 20th Nov, 2019 which will reflect in your Debit Card account by 02nd Dec, 2019. Hence, kindly you to wait till the given date.

                                    Moreover, we may attempt the pickup of the product within 10 days from the date of return request approval. In case it doesn't happen within the stipulated time, you may use/dispose the product as per your convenience.

                                    Requesting your patience here.

                                    Best Regards,
                                    Team ShopClues
                                    Order id[protected].i order 1 set quantity;2 of multipurpose car back seat dining tray, but i have resived single pics.so please send another pics of tray, or take ritern this
                                    Zain Rashid Zain Rashid's reply, Nov 12, 2019
                                    ordder id 179136491, i order 1 set, quantity;2 of multipurpose car back seat dining tray, but i have resived single pics.so please send another pics of tray, or take ritern this
                                    ShopClues.com Customer Care's response, Nov 22, 2019
                                    Verified Support
                                    Dear Zain,

                                    Greetings from ShopClues.com

                                    Our sincere apologies for the delay that happened in resolving your concern.

                                    We have shared the information with our Support Team and they shall be connecting with you within next 24 hours for further proceedings.

                                    Requesting your patience here.

                                    Best Regards,
                                    Team ShopClues
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                                      A
                                      Asif Basha.H
                                      from Mumbai, Maharashtra
                                      Nov 15, 2019
                                      Resolved
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                                      Resolved

                                      Address: 516003

                                      I have recieved a regd letter from shopclues, telling that you have won 15 lakh with a scratch card, scratch card was containing 15akhs in it, they had a code in that too send for some # helpline number, after i send that called me and they told we will transfer your money but you need they cant transfer money to my account.
                                      So please ssend me correct suggestion
                                      +2 photos
                                      Dec 21, 2019
                                      Complaint marked as Resolved 
                                      ShopClues.com customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 20, 2019
                                      ShopClues.com Customer Care's response
                                      Dear Asif,

                                      Greetings from ShopClues.com

                                      Our sincere apologies for the trouble you were put through.

                                      Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

                                      Your patience in this unfortunate matter will be highly appreciated.

                                      Best Regards,
                                      Team ShopClues
                                      Helpful
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                                        R
                                        Ritesh Singh 7708
                                        from Noida, Uttar Pradesh
                                        Nov 14, 2019
                                        Resolved
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                                        Resolved

                                        I purchased one product set of of 2 pcs 30 feet multi color rgb ladi from shopclues.com on 7-11-19 with order id[protected] after receiving the product we found that product is not working/ defective. I select for replacement but it's showing that time replacement is not available so i select for return but they rejected my return request unfaithful. Shopclues is big name in online marketplace so help me this matter to replacement/refund for my defective product.. Thanks
                                        Dec 16, 2019
                                        Complaint marked as Resolved 
                                        ShopClues.com customer support has been notified about the posted complaint.
                                        Verified Support
                                        Nov 15, 2019
                                        ShopClues.com Customer Care's response
                                        Dear Ritesh,

                                        Greetings from ShopClues.com

                                        We would like to begin by apologizing for the inconvenience this may have caused you.

                                        As we have investigated the matter with our courier partner as well as with our merchant and found that the same and complete product has been delivered to you in seal packed condition after proper quality check.

                                        Hence, we are unable to process your request. We appreciate your understanding in this matter.

                                        Best Regards,
                                        Team ShopClues
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