ShopClues.com Complaints & Reviews

Hello Sir i have place a order on shopclues on oct 1, 2018, i have give them pament by netbanking. So they sent me it will delived to you on 15th oct, so long time delivery, thats why i have cancel the order on 2 oct. So they take my refund process on 2 oct, they sent me text with in 48hours it will show on your bank account, but 48 hours almost passed, its not showing in my bank account.
I have added some of screenshot.
My order no[protected]

Wrong product delivery, shopclues raised the return request but no courier person called up and later closed the return request as courier mentioned not available and reattempt of pickup option is not happening. We were available at our office daily and no call has come from any courier company for pickup.
I want to return the product, had ordered conditioner and got shampoo instead in delivery. Want to return and refund of the order
Amount rs 1450

I receive a courrier that i have won a prize worth rs 1 lakh and 10 lakh through a code.
I want to ask whether it is from your side or it is a fraud.
Contact number given is this :- [protected]   replace all

Dear sir/ madam
This is hanifa rasooldeen regarding claim winning money for shop clue.
(Please find the attached files)
Received this check and scratch card 23/9/2018 by post. I sent sms code to this number ([protected]) and calling immediately from shopclue the above number, verbaly your staff told me 24/9/2018 to be deposited money on your account, 24/96/2018 your staff told me again you will paid service charge only 8250 indian rupees. I was deposited 8250 rupees on this account (Mrs rehana khan, a/c no xxxxx098812 please find the attached deposited bill) after deposited money he called me and conform with me that amount credited, but now no time tomorrow we will be deposited your winning money 11 lacs rupees in your account, i hope them because they sent by post and calling number from shop clue (Please find attached) 25/9/2018 again they asked 16500 rupees to be deposited the same account after deposited your money deposit to your account with in 5 minutes, so i can not believe this is true. They argue with me and suddenly cut the phone line.

I am a one of the huge customer for shop clue i was purchase around 30000 rupees in your online shopping. Still i am shopping from shop clue.
This all order purchased from saudi, delivered to india address registered mobile no [protected] 16/219b south street kilakkarai-623517 ramnad district. [protected]@gmail.com now back to saudi.
So please take me complaint and take necessary action on above complaint

Hanifa rasooldeen
00966/[protected]
Saudi

Sir,
Kindly check my name and mobile no. [protected] your company selected for lucky draw safari car, your employees calling again and for registration fees and I have given below their sms also :
Welcome to online shopping product SHOPCLUS company best offer select winner lucky draw first prize Tata Safari gadi marketing Keemat, 12, 6000, 00, first first auction Keemat Bina select registration charge, 6900 Veena Ti Ti paper 10 year Aadhar voter ID card deposit paper, 12600 Vijetha name registration number MD all helpline number :-[protected] SH0PCLUS factory number WhatsApp -: [protected] shopping Bina saal ki Suraksha par onion

I had ordered 3 products from shopclues. A pair of adidas slippers, nike track pants size l and a leather belt 29k. All the 3 products are of extremely inferior quality and defective. As soon as i wore the slippers its rubber broke. The nike track pants are not as per the large size fitting as marked. It is of very smaller size. The belt is also of very very low quality. They are robbing people.
I had requested for refund of slippers on 19th sep. I got a mail saying that refund would be available on 20th. But there has been no refund till date.

I m vivek kumar, cell number [protected] i order one casual and bluetooth wireless speaker, i received defective product and i initiated return after that everyday i received msg /mail regarding pickup note a d day end i received msg failure to return but busy came to pick up the item. I tried to call many time to shop clues customer care but call not happening.
I tell me truth are you going refund my money or not.

Hello shop clues,

I have been trying to raise a ticket, email and customer support but your application is giving me an error message since 10th september. I also tried your customer care no. But its always long wait on the ivr and your executive keep transferring the call very frustrating
Your product is defective and i need an refund
If no response found in next 24 hours i will share it to the social websites regarding this fraud.

Regards,
Sagar
[protected]

I have got call from shoppclues and they tld you have won car you can take the car or will give u cash and they have taken 5000/rs from me but no response
Number from which i got a call is [protected]

I dont knw its a fake or true kindly update me
I have never received call from any online shopping website it now
I am regular customer of amazon and filpkart

In respect of the above order, i have received a wrong battery. The battery ordered by me and stated in the invoice is : original samsung eb535151vu 1500mah battery for s advance 19070 but the battery supplied is : eb425161lu. I have been calling up the supplier at [protected] but there is no response. If i do not receive response from you immediately, i will treat it as a case of fraud and lodge complaint with the police.

Defective peace or a defective product i am order a samsung power bank of 30000mah and it delivered a philips power bank of a defective peace of less mah battery it gives a defective product and services are so poor and it is a delivered a power bank of one mobile charge capacity of power bank and also gives a loose product of cable and the bluetooth also are defective

Hi,

We ordered dr. Morephen machine with bg-03 monitor with 25 strips. Out docket no awb no - cod[protected] against order no #[protected]. It was cod order. We received the machine but we didi not received the 25 strips. Infact we did not received a single strip. It is very disappointed that in s seild pack box items are missing. We r not happy with this. Kindly arrange to send the strips as mentioned in the invoice.

Date of incident : 18/09/2018
Order id :[protected]

I got the delivery of the product on 26th august 2018 which i've ordered on 22th august. Within a month, suddenly adapter stopped working. No external damage issue. Product gives the seller warranty.
Desirable solution : repair or replace

I hope action will be taken urgently from your side, to the seller & i will get the replaced or repaired product.

Product was damaged. Product was collected 10 days back but still no refund. called shopclues customer care[protected]. Saying it is closed. Then I called on this number [protected] which i search on google..the person refused to talk and was saying rubbish things.in this way you treat customers??where shall we contact Shopclues. What the reason behind delay????? Refund kyun nahi hua .we have waited for 10 days.please look into the matter. If not, strict actions will be taken.

This is to inform you that there are a fraudulant group is there for looting money they created a name called

fake message sender id : "im - chopcl"

fake call mobile no : [protected]

i got a call today morning followed by a message stating that glad to inform that got a first prize which is tata safari car and for which u need to give a delivery charges rs.8500 + gst. I told them i ll give a call back. And i google that contact number i received . In google they post like ad stating that shop clues prize winner customer care number and i called them again they told to pay the money.. I found their communication which is very poor and speaking with afraidness and i got them and immediately i called the head office customer care number and they have send me a link and i submitted all the details like this. They told they ll report legaly on this.See this is what we need to do.. We are not supposed to transfer any money to them, do not share any account no, aadhar no or otp which will affect a huge loss for us. Dont get loosing money by seeing and giving like if someone says they will give you huge money like that.

So dear management of shop clues please take action against on them and sue them and trash them off.. They should not call to any other person in further

Sir,
I would like to inform you that, i have called from [protected]. I have won a prize tata safari or cash 12, 80, 000/-. My gift cupon no. 403000.
In view of this above, i cmmunicate ur register whtsup no.[protected] in the shopcluse wining section dept. And also he rplyed i have won a tata safari car under this cupon code:403000 but he didnot any kind of cooperation with me.
Now, i cnt any kind of decession about this mattr.
Plz any kind cooperation from ur end
So, i therefore, would like to request you may kindly solve the problem & thus oblige.

Yours faithfully,
Nabajyoti ghosh.
Vill. Joynagar, agartala
State:tripura.
Pin:799001.

Refer above cited order no, the same was given on 7th September, 2018. The order contain delivery of one number of Leather Men Belt. This was supposed to be delivered with in week time, but till today the said order has not been delivered to it's destination which is at Rajkot - Gujarat.

For this we tried to contract your Customer care number, but sorry to say that no body has answered our call.

Now we are trying to contact Blue dart office through it's consignment number. But we are not getting satisfactory answer either of you.

As per order id[protected] of shopclues.com. I recd mobile on 8th aug, 2018 at around 3.56 pm. I checked product at night that i found instead of nokia 5800 /good condition/certified pre-owned i recd china mobile in damaged condition (Water in it) same as it is i courier to seller address by shree anjani courier to sumit sharma, pearl overseas, matiala rd, uttam nagar, new delhi-110059 vide docket no. [protected] dt. 09/08/2018 but courier person says address not found and seller mobile is switch off so return undelivered parcel i pickup from thane and email that send ur blue dart courier person for pickup after that email is come that you get refund of rs.1399/-on 13th sept 2018 and courier charges of 70/- is paid by you also refunded. Courier charges i get but till date rs.1399/-is not refunded in my account.
Ref : customer care surbhi maheshwari[protected].

Shopclues team (Mr. Pankaj) ask me to get my products on TP (Transparant Price) with condition to take paid Add services. But the person leaves job with my work pending. I complain for same to merchant support and raise ticket for it. Another staff person communicate with me and demanding same (To take Paid Add Services to complete my TP). I raise Ticket but get false reply each and every times and at last they told that we are not going to complete your work as you are not TRM (Top Rated merchant). I face this problem from 2 months but shopcles team needs money for each and every work. Even for my incomplete work for which i already paid. Kindly done my work for which your team already deduct for it.

I have ordered a weight machine that machine is not working well. And if i check weight after 10 min then weight difference is coming 2 kg. Every time its showing like this only. Order number is 15602007.

I have ordered on 05 sep.
Order id :[protected]
Received after 3/4 days.
Now i got to know that this product is not working well. I can not trust this product because this product use to show difference n wait within 1 hour without doing any exercise.
After that when i have complained to the service center that lady have talked too bad. So she said you can do whatever you want we will not take it back at any case. Now i want to file a complain about that company.