ShopClues.com Complaints & Reviews

We are trying so many times but shopclues unable to shortout the problem and he not make call in fedex and salvo my problem. We provide all the neccessary document in shopclues but he not help me

Dear merchant,

Greetings from shopclues.com

This is with reference to your ticket 566635 regarding order no.[protected] for delivery of wrong product.

Based on your concern, we are investigating with the logistics department and will update you on further proceedings in 3 to 5 business days.

We appreciate your patience and cooperation in this matter.

Should you require any further queries, please write to us at http://storemanager.shopclues.com/vendor.php?dispatch=merchant_helpdesk.help&typ...⇄

Assuring you of best services always!

Best regards,
Gaurav pahuja
Merchant support team
Shopclues.com
—
Shopclues introduces a shopclues university on store manager for instant assistance at every step. Now get help right when you need it! To check out how, click here:
http://storemanager.shopclues.com/vendor.php?dispatch=shopclues_university.view
08/22/2017 10:53 pm paysmartdeal
We send all the detail as per requirement but you unable to salvo my problem
08/22/2017 10:30 pm gaurav pahuja
Dear merchant,

Greetings from shopclues.com

This is with reference to your ticket 566635 regarding order no.[protected] for delivery of wrong product.

Based on your concern, we are investigating with the logistics department and will update you on further proceedings in 3 to 5 business days.

We appreciate your patience and cooperation in this matter.

Should you require any further queries, please write to us at http://storemanager.shopclues.com/vendor.php?dispatch=merchant_helpdesk.help&typ...⇄

Assuring you of best services always!

Best regards,
Gaurav pahuja
Merchant support team
Shopclues.com
—
Shopclues introduces a shopclues university on store manager for instant assistance at every step. Now get help right when you need it! To check out how, click here:
http://storemanager.shopclues.com/vendor.php?dispatch=shopclues_university.view
08/21/2017 10:57 pm paysmartdeal
We send all the detail as per requirement but you unable to salvo my problem
08/19/2017 9:34 am paysmartdeal
As per your requirement we send all the necessary documents, so that what the time you take for salvo the matter
08/18/2017 10:19 am gaurav pahuja
Dear merchant,

Greetings from shopclues.com

This is in reference to your ticket id 566635 regarding wrong parcel.

Based on your concern, kindly confirm whether you have mentioned remarks on pod or not.

We appreciate your patience and cooperation in this matter. For further assistance or query, please write to us at http://storemanager.shopclues.com/vendor.php?dispatch=merchant_helpdesk.help&typ...⇄

Assuring you of best services always!

Best regards,
Gaurav pahuja
Merchant support team
Shopclues.com
—
Shopclues introduces a shopclues university on store manager for instant assistance at every step. Now get help right when you need it! To check out how, click here:
http://storemanager.shopclues.com/vendor.php?dispatch=shopclues_university.view
08/18/2017 10:05 am paysmartdeal
Please return the courier
08/10/2017 9:44 am paysmartdeal
Please find
20170810_084740. Jpg (3.7 mb[protected]_084749. Jpg (3.9 mb[protected]_084821. Jpg (3.5 mb)
08/10/2017 9:06 am paysmartdeal
Hello sir,

As per your requirement we are sending the attachment. Please follow the matter for my products.
We dispatch against order no.[protected] and menifest id 8238745 micromax vdeo2 to arif khan 25 alam mistry lane howrah pilkhana wb. But customer not accept the product and fedex generate the rto on my product. Product tracking no.[protected] and return tracking no.[protected]. Fedex delivery boy also accept he deliver me garment (Sadi) he not deliver me the shopclues item (Mobile), he accept.
As per discussion in kolkata office he also accept the mistake for this item so that regarding this please contact fedex office[protected] &[protected]. We request you to take matter high level.
08/09/2017 3:37 pm akshat saharan
Dear merchant,

Greetings from shopclues.com

This is in reference to your ticket id 566635.

We apologize for the inconvenience caused to you. However, to proceed further, we request you to fulfil the requirements as mentioned below and send it to us within 48 hours so that we can expedite the process.

1. Image of outer box with shipping label pasted and clearly visible from all sides.
2. Image of inner packaging and box from all sides.
3. Image of product clearly showing the damaged part / section.
4. Images of remarks on pod if done.
Please note, your request will be forwarded further, once all of the above mentioned requirements are fulfilled

For further assistance or query, please write to us at http://storemanager.shopclues.com/vendor.php?dispatch=merchant_helpdesk.help&typ...⇄

Assuring you of best services always!

Best regards,
Akshat saharan
Merchant support team
Shopclues.com
—
Shopclues introduces a shopclues university on store manager for instant assistance at every step. Now get help right when you need it! To check out how, click here:
http://storemanager.shopclues.com/vendor.php?dispatch=shopclues_university.view

08/08/2017 1:07 pm paysmartdeal
What is the process against this ticket please confirm me
08/06/2017 11:48 am merchant seller support
Hello,

Thank you for contacting shopclues.com

Your request has been logged with ticket number (566635) & being reviewed by our support team.

Feel free to reply to this email with any questions, comments or follow this link to add an update.

Ticket link:check your ticket progress

We try our best to get back to you within 12 working days.

Team shop clues

08/06/2017 11:48 am paysmartdeal
Please check this rto fedex returmn me wrong products he not return me the same mobile he return sadi from craftvilla

Mujhe 19.07.2017 ko mobile mila jiski battery mobile me fit nhi ho rhi thi battery loose thi isliye maine replacement ki complaint file ki jo replace nhi kiya gya or mujhe service centre jane ke liye kha gya jo service centre bhaut kam hi khulta h phr 16.08.17 ko badi mushkil se wnha koi mila or aaj 25.08.17 tk bhi mujhe nyi battery nhi mili kha ja rha h ki company se battery nhi aa rhi h aap log customer ka pagal bnate h aapki company cheater hai or m sbhi logo ko yhi rai dunga ki kbhi shopecluse se koi product nhi le. Ye ek chor company hai.

Hi,

This is the first time i have used your website to order something and i am shocked to see kind of product delivered to me.

I ordered a watch costing rs1028 with order id[protected]. On 21/08/2017 i received order, when i unwrapped the box i saw an old, defective, damaged, rusted watch which was not the same i ordered. Now i was believing in your policies and was not worry about the inconvenience caused to me as you are not a one room company but have a big value in market.

I called to report the incident and was assured by your people that in next 2 days courier boy will pick up product and then we will process the refund in your bank account. Courier boy came to my house was not ready to take back watch as something was missing from the box. I told him that's how i received it but there was big no on his face and he took only picture and went back when i was waiting for his reply.

Called your customer care today and now they are like impossible people as they want me to follow their process as i never mentioned product is not what i ordered. As per the customer care lady i supposed to say "different product received" to be précised. Please tell what is the meaning of "i have not received what i ordered"? This is the same sentence i am using from the first interaction. I am not aware about your jargons to be used while reporting complaint.

I was not expecting this kind of service on my first attempt. I am all set to take the case to consumer court now if i don't get my money back by 27/08/2017 as committed by your customer care people.

Looking for a prompt response from your side.

I have done shopping at shopclues. The product was not up to my expectation. I have requested for return but they have refused it. How can they reject the return request of my order id –[protected]?? If i am not satisfied with the product they should take it back. This product was eligible for return within 7 days this was told by your side at the time of purchase. Take the product back and refund my money back. Shopping with shopclues people was my worst online shopping experience ever. When you can not satisfy your customer stop selling products online,

Dear sir/madam

I have ordered one new battery of panasonic mobile model p55 order no[protected] dated 07/08/2017 and we have recd this order on 18/08/2017 but founf new defective, i have tried many times to charge but unable to charge so request you to pls replace this one and provide new unit asap.

Regards
Yagesh bajpai
1106- adarsh nagar, nr. Indian bank
Rbl road, unnao-209801

I m very sorry to say that as a customer of your shopping site i m embarrassed for many times for a single delivery. Is that your oath of customer satisfaction? To be a old customer of shopclues it's very sad to say that i have miss guided many times as i wanted to interact with the customer executives, till not reach out any solution. Hope a effective action will take on priority of my problem

This is Chaithra girish, ordered a mobile in shopclues ordre no[protected] & paid Rs1113 by airtel payment bank transaction id [protected], Amount was debited but ordre not conformed. Then i got a mail for re-payment for same order and i paid again transaction id [protected] that order was conformed and got the product too.
But here, what i paid in frst time payment (txn no [protected]) that was not refunded till now. Please verify the details what i giving here and solve the problem.

I had purchased an item amounting to rs.129 from shopclues.com on 8th august, 2017. I had used my debit card to pay for the product. On 14th august, i got a message from bluedart stating that my product has been delivered while i hadn't received the product.
My order id is[protected].
The address i had provided was correct and hence there should've been no confusion regarding it.
I expect shopclues.com to re-attempt the delivery of the item. If that is not possible, i expect shopclues.com to refund my money to my account.

Jo products book hota h wo products na bhej ke rong products delever kiya jata h jb deleverd boy se khol ke dekhne ko kaha jata h to wo saf inkar kar deta h kahta h ki bina payse pement kiye ap nhi dekh sakte bina dekhe grahak le leta h to phir bahut muskilo samna kanrna padta h return karne me inke khila[censored]chit karwahi ki jaye ya company band ki jaye is fake website se grahak bach sake

Hi,

I have ordered seat cover for my car on date:09/08/2017. Still the order not received on date:20/08/2017. Contacted customer care, it seems to be shop clues has hired bunch unprofessional people who knows only to push the complaint for next day instead of resolving it. Called four times but they don't where exactly went wrong.

Instead working unprofessionally and troubling people better not to sell the products which you can't take care of delivery on time.

Hi team,

I purchased a brass hookah and a set of 3 glass hookah from shopclues.com, and the merchant name is az retails, moradabad.

Order no.[protected]

We received only a brass hookah and 1 glass hookah (Not a set of 3 as ordered). We paid rs.1271 in cash, and returned both of the hookah. Pickup guy didnt provided any receipt, and the agents from shopclues are asking for it. What we can do? Agent said - "iski koi zarurat nahi hai".

We have returned the items but not received the refund yet. Order was placed on 19th july 2017, and we returned the items on 21st july, today is 20th august 2017, and we are still waiting for the refund.

When we called the agents, they are averting us again and again, firstly said that it will be done by 4th august, then 9th august, then 13th august.

Please issue my refund now, otherwise i will have to take legal action now against shopclues.

I ordered 3 shirts from shopclues for 599/- and 50/- shipping and 29/- for cash on delivery... I recieved the order on 07/08/2016 and i paid the full amount and immediately i told the company about the defective product and missing and changed products which i ordered and i even sent them the images.. Now i am contacting them again and again for back pick up and refund my money and they are saying that your product was not delivered and was returned to origin. Can you believe this..? My god what liars... Everytime they will generate a new ticket for this complaint and say we will revert back but nothing.. Never buy anything from shopclues...

My order shopclues order[protected] for sketchfab micro usb otg cable for otg su.. (And 1 more items) is shipped by order will be delivered by sat 19 aug. But product not delivery till date.
My city courier office parcel come 11 august. Courier office person call me your parcel received to courier office. I say parcel delivery to my home. This person not delivery my parcel till date.
Shopclues status my product delivery.
Me contact shopclues custmor care - 2 time & complent register but not solve.

I have received said phone in broken condition of back cover which is not assemble properly & its charger also not working., & i log the complaint but i received reply form shopcluses to go to service center, but ihave received phone not in good condition so why should i go to service center. Regarding that i am also trying to call mido customer care but either there phone was switch of or out of coverage area. No is[protected].

So i am requesting you please look in to matter and give me refund as soon as possible.

Order name-stonx black mirror 15000 mah powerbank
Order no[protected]

I got call fom courier agent yesterday at 5.30 pm, i was reached his branch office 6:15 pm, but nobody there, today i had to him at 6:30am, he pick my call and he told he was send to returned, courier person is good service, pls take action to them and send back my order as soon possible

Regards,
Ravi reddy
+91 [protected]
+91 [protected]

Bluetooth headset nrm (Model no. S6) - nrm-bths-093-white.
Shopclues.com online bluetooth headset nrm (Model no. S6) - nrm-bths-093-white, order id[protected], it is delivered exactly defective product, received on[protected] and return proposed on[protected] after verification. But my return is rejected on the same day and directed to repair at service center, it is injustice, if part received in working condition unfortunately gone out of order during warranty period in my hand only approach service center. Here is that the article completely defective product delivered to me without verification of quality check before delivery. Moreover, there is no service center in hyderabad or warangal in telangana. (Service center list verified) nrm manufacturing company not in list. Hence my return may please be accepted or replaced with same another peace or refund in clues buck. Online business is preferred for maximum benefit to the customer compare to the market value. Approaching to the service center is more expensive and it comes to local value of product. This type of goods no service guarantee repairs at service center. This type of business shows that the customer put into the loss and stressing, harassment. Moreover, it is not the platform of defective parts and old goods clearance sale platform. You will called for explanation. Sofar, made many requests for accept return policy. But no response from shopclues or supplier.

I received only one product instead of TWO. The sender cheated me.Send the unsend product immediately. I trust SHOPCLUES and this is my 20 th order though your concern.Resolve this problem soon.The company promised me to give two products at the rate of one. But the company sent me only one product instead of one. This is against the companys promise.How can i trust to purchase in future from the same company? Kindly resolve the matter immediately and make necessary arrsngement to get the unsend product soon.

Sir/madam
I did the online shoping in shop clues web site. For sumsung ta20 mobile charger and its rate in this site was 1149. But when i got the product on 18/08/2017. It was ta13 model and the rate of t13 model mention 999 in its box. So it is simple a cheating. Please do check it. And in invoice showing samsung ep - ta20 of amount 1149
Reagards
Order no #[protected]
Invoice no #923

Dear sir on 11 august 2017 i have a call from your shopclues centre they said for starter pack for my business just for rs 1200 they also told me the starter pack was deliverd to your address within two days and you also get the call for shopeclue center for information and they will give you traning about it they also lied that the product was uploaded by shopeclues i will buy this and pay the money but my order was not deliverd when i was check on tracking they said order was deliverd
Order id[protected]
And even i didn't get any call from from shopcluse and when i am trying to call them they said sir can i put your call on hold then they end the call and i also send the mail on this id [protected]@shopclues.com they also not responding so please take any action i don't want work with you more even i try my best to reach this msg more to more people they quit with you and i will also take legal step aginst you which you waste my time
Thankyou
Arjun sharma
[protected]

I ordered fidget spinner and when it arrived tjere is nothing inside the box...and now merchant declined the return what is this..please return my bucks.. Juat atleast return it and give me back my rupees and what the #### is that given the order shopclues should take care of it.. Such a unworthy and careless work and thise who sell it should die.. #### him offf