ShopClues.com Complaints & Reviews

I have purchase three books from the site and paid the full amount i. E. No cod. But now they are cancelling the order of all the three books. It is wrong because they are wasting the time and energy of mine. It's means their own house is not in order and they have no present status of their own stocks. It is completely malpractice. I will never buy any product from your site in future. I will also inform this to all in my groups. Bad service example by shop clues.

Dear shop clues,

Order number[protected]

I did't get the actual product, it's damaged. After that i returnd the product. Again i can get the same damaged product. Finally i refund the money. Even upto now i did't got anything about the product. Plz refund my money or the product. This should be so embrass me. Plz take an action about the product worth 1000rs.

Delivery vendor address
Pikndal-okhla
B-84 okhla industrial area phase-2

Anticipating your positive response..

Cont no : [protected]
Email id : [protected]@gmail.com

I bought a panasonic mobile phone on 2nd march, 2017. But some problem arose on handset and i went service centre many times. But they had returned back. Panasonic service centre give me a doa certificate with dispute set with packeting on 23rd august, 2017 and i sent a mail with scanned doa certificate. Your company's worker said that their working days is four. But today is 1st september. They rresponse negative. Really i had been suffered very miserable condition with my dispute mobile.
Please urgent nhelp. Thankful to you if you co operate with me.

I bought a leather purse on 24th. July 2017 by shopping on-line and following online transfers were done :
[protected] iin/i-debit/clues net/201 [protected] 279.00
[protected] iin/i-debit/clues net/[protected] 279.00
[protected] vin/clues netwo/[protected]/0 279.00

The cost of the item was rs. 279. It appears shopclues have their own payment gateway and it appears that they have collected the money all the three times but when i ask them they state that they have received the payment only once but to icici bank they are saying they have received payment all the three times. It appears they are doing very poorly in their business and thus are swindling customers by giving fake messages on their web site after the bank has successfully transferred the payment to them, stating that the transaction has failed. I request that shopclues refund a total amount of rs. 558 of the first two transactions which they collected by swindling my bank account. I can only warn others not to do any business with shopclues as their business intentions are nefarious as they advertise low prices for products but collect more from customers by unfair means.

I'm maahi. I ordered a new battery for my panasonic eluga i2 from shopclues ordered[protected]. When delivered, it was not supported by phone and it elwas damaged as well. Unfortunately there is no return policy support for customers as they provide customer support just for formality. Kindly mention my complaint against the merchants and find a way to get suitable action done.

My order id is[protected]. It is delivered to me on 30th august 2017 and today i found that it is broken piece and it is already delayed by 1 day.
How careless the shopclue is???
Really disgusting.... It is better to choose flipkart amazon snapdeal infibeam paytm.
Please take your product back and refund my balance with 9 day compensation as soon as possible otherwise i mail this problem to usa (United states of america) office.

My order id is[protected] which i ordered it on 13th august.
Due to size problem i've ordered for a return. The xpressbees people contacted me and said they'll take it by by next day, but its been a week and they didnt take it or atleast made a call about it.
Also i tried to contact shopclues executives by calling and emailing. They wont lift or they wont reply to my mails.
Please look into this matter and refund money as soon as possible.
Thank you

I have order one product against order no mentioned in the subject line on 26th aug, on 28th aug i got notification product has been delivered. All the status has been updated as delivered.in fact till date i have not received the product. Last 3 days i am calling customer care every time they say it will be resolved within 24 hours. Nether order status is changing nor i am getting delivery of the product.

I have ordered a new philips trimmer qt4011 from shopclues.com and it was delivered to me but the charger was missing in that trimmer so i requested a return to shopclues.com but they are not accepting the return request and trying to. Fool me and giving silly reasons. To. Me so i request. You to please help me. Out i would like a refund for this order

Got a bad cycle. I want refund of this product please help me please please please please i am giving my number [protected] i want refund. Please provide refund u request you to please provide refund i giving. My number [protected] please help me if yoy help me i pray for you please help me please call me i am giving my number [protected] please call me urgent

Sir, i received a call from this number - [protected] on 1 july 2017. He told me, i am speaking from shoclues and you are the lucky winer of our company lucky draw of amount 12.80 lacks. And deposit 12 thousands in this account no.[protected] (Sanjay kumar, boss of company). For registration and u will recive the wining amount in your account through check. I deposit the same amount in this account no. And after that i received a call from another number - [protected].
He told me that i am manager of sbi and i recived your check of amount 12.80 lacks. And i transfer that in your account so please deposit the neft charge of bank of amount 25 thousands.
And i deposit the same amount in this account no. [protected] (Ranjit sharma). After deposit this amount i call to same number then he told me this amount will not reflect in your account no. Because your account limit only 10 lacks.
So sir please help me... And answered as soon as possible.

Thank you

Dear sir/ ma'am

On 22/aug/2017 i booked an order[protected] & checked cod availability of my area pin code (573213) on your website that shows there is availability of cod at my area.

On 28/aug/2017 a person made call from (Carrier name:) aramex, he is not ready to give my order my pin code area number (573213) instead of that he said cod is not available to your pin code come & collect your order at our office & spent/losses extra money 30rs from my place to office place.
If you are not ready to deliver my order to exact my location please get 30rs of my money back otherwise i will raise the complaint against your company at consumer court, so please accept my request & take action against them.

I have ordered on 21st aug 2017 order no.[protected] for nokia 5233 product reced now on 28th aug 2017 pack only good condition but product is upto standard (Display damaged and product is not new used product).
I am not satisfied and this is the second time i have disappointed from shopclues.com.
I have purchased other network like amazon, flipcart, snapdeal, ekart and somany. The is quality is good.
Kindly take back the product and return my money throu bank.
Dont sent any replacement product. Kindly treat this matter urgent.

I have bought a van galis regular fit jeans pant for man order no[protected]for dot zot with tracking number[protected]. But when the percel i take the curier then i have found a wrong clour jeans and very poor quality so i have not happy this item. I have try to call customer care service but customer care not received my call. I am very angry with shopclues.com. Plese send me my orginal booking van galis brown regular fit jeans.

I have bought a combo axe deodorent for men with ks fogg deo (Set of 3) 100ml quantity - 2
Order id[protected]
But i have found a wrong quantity for this product than i complaint it on 8/08/2017 replace id 4575568
I have not happy this item.
I have paid full amount of these item
I have try to call customer care service but customer care nt received my call
I am very angy with shopclues.com.

I ordered a mobile swipe elite vr order id[protected] on 22/08/2017 and recieved it on 24/08/2017 the product was under 10 days return/replacement assurance. When i recieved the box i didn't found the charging adoptor, data cable and handsfree. Immediately i called and informed shopclues.com the executive told me that my concern has been noted an suggested me to raise a return request, and i did the same but next day shopclues.com rejected my return request without contacting me and now i've complained many times and they're not listening to me.
Ln vashistha
[protected]

I purchased kids operated but i found parts missing when i called them they asked to return back so i returned them but after quality is done they are saying that the product is delayed so they can't find resolution to it so i asked them to send the demaged product along with missing parts and courier charges but they are taking time to resolve the issue.

I have ordered magicdeal insulated lunch box on saturday. Recieved a message saying that the product will be delivered by august 26.
Recieved this message...
Undelivered: hi! Your shopclues order[protected] for magideal portable insulated picnic trave.. Has been returned by our courier partner as it could not be delivered to your address. We will initiate the refund within 48 hours. Not receive a call from any courier service to deliver the product.

Did not receive any call. How come u just say that address is not available and u are refunding the amount..

We are trying so many times but shopclues unable to shortout the problem and he not make call in fedex and salvo my problem. We provide all the neccessary document in shopclues but he not help me

Dear merchant,

Greetings from shopclues.com

This is with reference to your ticket 566635 regarding order no.[protected] for delivery of wrong product.

Based on your concern, we are investigating with the logistics department and will update you on further proceedings in 3 to 5 business days.

We appreciate your patience and cooperation in this matter.

Should you require any further queries, please write to us at http://storemanager.shopclues.com/vendor.php?dispatch=merchant_helpdesk.help&typ...⇄

Assuring you of best services always!

Best regards,
Gaurav pahuja
Merchant support team
Shopclues.com
—
Shopclues introduces a shopclues university on store manager for instant assistance at every step. Now get help right when you need it! To check out how, click here:
http://storemanager.shopclues.com/vendor.php?dispatch=shopclues_university.view
08/22/2017 10:53 pm paysmartdeal
We send all the detail as per requirement but you unable to salvo my problem
08/22/2017 10:30 pm gaurav pahuja
Dear merchant,

Greetings from shopclues.com

This is with reference to your ticket 566635 regarding order no.[protected] for delivery of wrong product.

Based on your concern, we are investigating with the logistics department and will update you on further proceedings in 3 to 5 business days.

We appreciate your patience and cooperation in this matter.

Should you require any further queries, please write to us at http://storemanager.shopclues.com/vendor.php?dispatch=merchant_helpdesk.help&typ...⇄

Assuring you of best services always!

Best regards,
Gaurav pahuja
Merchant support team
Shopclues.com
—
Shopclues introduces a shopclues university on store manager for instant assistance at every step. Now get help right when you need it! To check out how, click here:
http://storemanager.shopclues.com/vendor.php?dispatch=shopclues_university.view
08/21/2017 10:57 pm paysmartdeal
We send all the detail as per requirement but you unable to salvo my problem
08/19/2017 9:34 am paysmartdeal
As per your requirement we send all the necessary documents, so that what the time you take for salvo the matter
08/18/2017 10:19 am gaurav pahuja
Dear merchant,

Greetings from shopclues.com

This is in reference to your ticket id 566635 regarding wrong parcel.

Based on your concern, kindly confirm whether you have mentioned remarks on pod or not.

We appreciate your patience and cooperation in this matter. For further assistance or query, please write to us at http://storemanager.shopclues.com/vendor.php?dispatch=merchant_helpdesk.help&typ...⇄

Assuring you of best services always!

Best regards,
Gaurav pahuja
Merchant support team
Shopclues.com
—
Shopclues introduces a shopclues university on store manager for instant assistance at every step. Now get help right when you need it! To check out how, click here:
http://storemanager.shopclues.com/vendor.php?dispatch=shopclues_university.view
08/18/2017 10:05 am paysmartdeal
Please return the courier
08/10/2017 9:44 am paysmartdeal
Please find
20170810_084740. Jpg (3.7 mb[protected]_084749. Jpg (3.9 mb[protected]_084821. Jpg (3.5 mb)
08/10/2017 9:06 am paysmartdeal
Hello sir,

As per your requirement we are sending the attachment. Please follow the matter for my products.
We dispatch against order no.[protected] and menifest id 8238745 micromax vdeo2 to arif khan 25 alam mistry lane howrah pilkhana wb. But customer not accept the product and fedex generate the rto on my product. Product tracking no.[protected] and return tracking no.[protected]. Fedex delivery boy also accept he deliver me garment (Sadi) he not deliver me the shopclues item (Mobile), he accept.
As per discussion in kolkata office he also accept the mistake for this item so that regarding this please contact fedex office[protected] &[protected]. We request you to take matter high level.
08/09/2017 3:37 pm akshat saharan
Dear merchant,

Greetings from shopclues.com

This is in reference to your ticket id 566635.

We apologize for the inconvenience caused to you. However, to proceed further, we request you to fulfil the requirements as mentioned below and send it to us within 48 hours so that we can expedite the process.

1. Image of outer box with shipping label pasted and clearly visible from all sides.
2. Image of inner packaging and box from all sides.
3. Image of product clearly showing the damaged part / section.
4. Images of remarks on pod if done.
Please note, your request will be forwarded further, once all of the above mentioned requirements are fulfilled

For further assistance or query, please write to us at http://storemanager.shopclues.com/vendor.php?dispatch=merchant_helpdesk.help&typ...⇄

Assuring you of best services always!

Best regards,
Akshat saharan
Merchant support team
Shopclues.com
—
Shopclues introduces a shopclues university on store manager for instant assistance at every step. Now get help right when you need it! To check out how, click here:
http://storemanager.shopclues.com/vendor.php?dispatch=shopclues_university.view

08/08/2017 1:07 pm paysmartdeal
What is the process against this ticket please confirm me
08/06/2017 11:48 am merchant seller support
Hello,

Thank you for contacting shopclues.com

Your request has been logged with ticket number (566635) & being reviewed by our support team.

Feel free to reply to this email with any questions, comments or follow this link to add an update.

Ticket link:check your ticket progress

We try our best to get back to you within 12 working days.

Team shop clues

08/06/2017 11:48 am paysmartdeal
Please check this rto fedex returmn me wrong products he not return me the same mobile he return sadi from craftvilla

Mujhe 19.07.2017 ko mobile mila jiski battery mobile me fit nhi ho rhi thi battery loose thi isliye maine replacement ki complaint file ki jo replace nhi kiya gya or mujhe service centre jane ke liye kha gya jo service centre bhaut kam hi khulta h phr 16.08.17 ko badi mushkil se wnha koi mila or aaj 25.08.17 tk bhi mujhe nyi battery nhi mili kha ja rha h ki company se battery nhi aa rhi h aap log customer ka pagal bnate h aapki company cheater hai or m sbhi logo ko yhi rai dunga ki kbhi shopecluse se koi product nhi le. Ye ek chor company hai.