ShoppersStop.com Complaints & Reviews

This is the Heights of getting cheated as an online consumer.Recently i have basically ordered a police watch in shopperstop.com since i found 40% offer and made my payment on 27 July 2022, which is fairly significant. But they didn't essentially bother to notify me regarding my delivery date and after my call towards your customer care, fairly contrary to popular belief they say thats been sold off and they are running out of stock and after some extension over the conversation(how do they accept order without inventory details of their store) they finally stated that the last single unit is defective and they asking me to cancel it. Also got different calls from various customer care numbers of shoppersstop and asking me to cancel the order for refund and i refused to do so. Again on aug 9 after all these mess i received mail stating Your Order[protected] is Ready for Pickup - Automated Message - DO NOT REPLY with pickup code and i tried calling the given calling number again theres no response so i decided to go directly there for my watch pickup Pickup Address
Ssl-Chennai-Chetpet
106
.. SOUTH1, HARRINGTON ROAD, CHETPET TWIN DISTRICT CENTER-1, ROHINI MALL, CHENNAI, 600031, Tamil Nadu, IN
Tel :[protected],
They asked me to wait and after 40min they say that the product is not received and again frustration at its peak so i asked them to give me help regarding this and simple answer i got is sorry sir "we didn't receive any product of yours and will call and notify once we receive product within 3 working days" today is Aug 14 and receiving response still and am going to raise this over various consumer complaint forums still i get 40% offer coupon on any product(watch) i order. They are cheating every online consumer with offers and after ordering they ask us to cancel this cant be accepted every time.

Worst service from shoppers stop. I have purchased few products from shoppers stop on 27th July. It was a pre paid order. They delivered all products except 1 kurti. Inspite of several mail and messages I still haven't heard anything from them. Day before yesterday I called them and a customer care executive told me it's not yet delivered to the courier. Though site is showing billed and dispatched on 29th July. I don't know what to do. They really don't bother about their customers. I request you all to not buy anything online from shoppers stop.they don't reply to mails. Never bother to provide any updates. Ultimate unprofessionalism. Now customer care saying they also don't know when it will be resolved. Shoppers stop either deliver my product or refund my money. I don't want any assosiation with shoppers stop.

Placed order on 16th June2022 order number is[protected]. Received the product after somedays but I didn't like the fitting of the product so I raised return request for life brand Grey colour Jeans whose price is rs 849. After some days pickup person picked up the product after checking image and product details with him. Till now I m waiting for the refund. I called shoppers stop customer care team many times but I have not received the refund.

My order ID is[protected] and I have made return request on dated 4th July 2022, more than a month I am still waiting for my refund. 3 time I have made call to help line and 3 time I have mailed but still waiting for refund. I black card holder and this type of services is not expected.
Kindly isssue my refund instantlly

Hi I have ordered flipflops from shopper stop and returned due to size issues i have returned the item on June 18th but till date there is no refund always telling the reason as Quality check is pending still not reached ware house but customer care replied me product has reached ware house
always telling many reasons but not initiating the refund.

Order ID :[protected].

I ordered 2 Sandals online from shopperstop. I received 1 sandal after 3 days and other i didn't receive. It was showing in transit status for 20 days so I called the customer care and they advised me to cancel the product as it was already late. Next day the order was showing as delivered on my order list and when I called them they asked sometime to resolve the matter. After repeated calls they didn't provide me any resolution and now they are saying the order has been delivered. So much fraud from such a big company is really unbelievable. Never going to buy their product again, even from the stores

When the account is created they do not ask for any ID proof. Now recently I noticed that there exist 2 accounts from my phone number. One of these accounts was in some other name, and I don't have any idea how it got created. So I asked them to deactivate my account but now they are asking for my Aadhar details. I don't want to share such sensitive data with them as I have 0% trust in my data security with Shopperstop. Since the mobile number is with me and I am willing to authorize and share any OTP they should close my account.

Hello I had purchased a perfume in shopperstop r-city mall which was expensive than the same perfume shown in online store. Kindly resolve urgently as no-one is trying to pick up or provide service in customer care.

Selling membership without policy details on membership. Committing verbally additional discounts of 15% in birthday month and then denying saying it is on fresh products only.

No policy documents shared very rude stating nothing can't be done.

I have purchased one dress from shoppers stop through online app. Product did not deliver. I followed multiple times but they are unable to track my parcel. I asked for refund but they don't have any answer.

I have placed an order of 2 items on 15 th April and same rec'd on 17 th April-2022 in that on of them i have returned on 18th April-2022 due to product was different from image ( wrong product ), I made too many complaints against the same thru online chat, emails & phone call, but i have not rec'd my amt of 1400/- till date ( According to them product quality check failed ) Now what should i do if have rec'd wrong product, Pls look into this matter & do the needful.

I placed two orders (Order number:[protected] &[protected] on Feb 5th worth 9511.5/- and 4725/-. However, I didn't receive the products yet. I raised complaint twice by reaching to customer care. Nothing will happen with the complaints and no one will respond properly and do the needful resolution to customers. They don't seem to know what is going and advised me to wait for 2-4 days to receive a call on the same, but nothing so far. Initially, With goodwill I had on ShoppersStop, I placed orders online and waited this much time. Now, it looks like a Fraud company, works by cheating trusted customers.

Very sad and bad experience with Shoppers Stop Store at Hi-lite Mall Calicut on 2nd July 2022. The stores product keeping is on very bad manner. Especially Kitchen cups and plates. it is kept on the dangerous situation like if someone touch on that product, it will broke and will course injuries on customer. And we have the photos of the products keep also. We got same experience from shoppers stop. due to the bad product keeping the injurious cups broken and I got injured and they forced me to pay for their mistakes. I am very disappointed and I will prevent my friends and colleges to come there if I didn't get my amount back. I have complete photo proof of products keeping. I am sure The Shoppers Stop Customer Care will take necessary action to resolve my problem. I have my bill and photo proof, I can sent you if you needed.

I ordered a watch and received a shirt instead of watch

I want to cancel order but there is no option to cancel it. My order id is[protected]

Order ID:[protected]
Item: VIP luggage
I returned the product back because I received an incorrect product than the one shown in the images online. Shopperstop has received my product on 11th June, they have acknowledged receipt. But no sight of refund. It’s been over 10 days. Everytime I call their customer service they tell me to wait for 2 days, but that’s of no use.

Hi

I have ordered Solid Cotton Round Neck Boys T-Shirt on 19th of May and the order number is[protected]. Till now I didn't receive the product and customer care is not responding at all.

I have ordered a pair of shoe for my wife as she wanted to wear it on a function but unfortunately we went through SS and I regret it now. It was neither delivered to us nor we got refund till now. Tried all the ways to communicate with them but nobody responded till Today. Nodal office don’t reply to mails. Twitter handler don’t have anything to say other than pre recorded wordings. What a Pathetic company.

Hi team,

It's going to be 1 month and till now they haven't issued the refund. In company policy, it is clearly mentioned pickup will take 1-2 days and after pickup, the refund will credit to the original payment method within 10 days. My product's pickup was done on 7th May and today is 26th May and I haven't got the refund. Every time customer care guys told me to wait for 48 hours. And after 48 hours they told me the same thing I have raised your issue please wait for the next 48 hours. But no solution as of now. Please issue my refund asap.

Order id - #[protected]
Pickup tracking number - [protected] (Delhivery)
Shopperstop customer care number[protected]
Email ticket number - CAS[protected]D1X4S9

Thank you
Deepak
[protected]
[protected]@yahoo.com

My name is Chatter Sen. My order I'd is[protected]. I ordered a Louis Philippe 34 inch brown trouser on 1st May 2022 and my order was delivered on 3rd May 2022. When I opened the packet it was a different brand, size and colour trouser. I raised a return request on the same day i.e. 3rd May 2022. My product was picked up on 8th May 2022 and reached to their ware house on 11th May 2022. But even after passing 12 days they are not sending my refund. I have speak to their customer care and have written many mails but every time they are giving only assurance but all is lie. Kindly help me get my refund. I shall be very thankful to you.