ShoppersStop.com Complaints & Reviews

Case ID Number:
1. CAS[protected]P2M1P7
2. CAS[protected]Q2X8X9
3. CAS[protected]G6S7F5

I have returned the item purchased before 10 January 2022 and got the confirmation that the item reached Shopper Stop within a week and updated my bank details on 24 January 2022. From that time I am requesting them for refund process but to vain. Everything when I call customer care give me complain number and promise me to resolve it within 48 hours.

I am fed up and hereby demand not only my original amount but the interest too, as from last 2 months my money is stuck with you. This is not the first time Shopper Stop has hold my money without a reason, earlier in 2021 also I have return the product in May month and got the refund in December Month the refund was only the product principal amount without any compensation.

Now when I had a word with your customer care team they said that refund has been processed but they don't have a transaction or reference number as backend Team didn't provided one. So now let me know who is responsible for such a delay and who will bear the heat of this delay. Every clearly now I need a compensation along with my principal amount of the product at the earliest.

DON'T MAKE THE CUSTOMER FOOL AND PLAY WITH THEIR HARD MONEY.

Hope I am very clear and sound.

There are two complaints pending for last more than two months. I have made several calls as well as emails but no resolution till now.
I also requested for a supervisor but no one is connecting or arranging a call back . Today again I called and was about to request for a supervisor but agent hung up on me. Worst Customer Service !
Here is the complaint number for both cases.
CAS[protected]G4S3D2 CRM:[protected] This is for refund
CAS[protected]Y3Y3G0 CRM:[protected] This is for exchange

I had placed an order on Feb 7 with the order no.[protected] .Subsequently, i got a mail from shoppers stop on Feb14 saying that the order has been cancelled and a refund is initiated. It is 10 days now and the amount has still not come to my account. This is a blatant case of fraud and cheating

I had purchased a Fossil Watch from Shoppers Stop, Andheri on 23rd November 2021. The watch had a defective back case so I sent it for repairing on 9th December 2021. The watch came back unrepaired so I sent it again on 23rd December and again it came unrepaired on 12th Jan.
On 12th Jan, they said that since the watch is not repaired and the back case is still defective. they will change the back case. For changing the back case, they took the watch and watch didnt come until I contacted them on 14th February 2022. On 14th February, I am still told that the watch will take time to be repaired since the technician was not available when the watch was taken to repair.

I have waited over 2 months for a watch which I was able to wear only twice. I now want to return the watch but the Shoppers Stop Team and Fossil Team are not processing my request saying that it is not possible to refund.

I request you to help me with request of refund.

My order id is[protected].. I have returned the products i purchased online from shoppers stop..but they are not refunding my money .though a mail was sent to me issuing the refund on 21st jan 2022 but still it does not reflect in my bank ac. Also i have shared the bank statements..even after several complaints they are not doing anything..its a harassment for me...kindly help me ..

I placed an online order on Shoppersstop app on 23rd of december, 2021 with order number[protected]. The order was delivered the very next day but it was in a pathetic state, the stitches on the bag were coming off. I returned the bag after contacting customer care as i couldn't place the return myself. I have not received my refund till now and customer care staff just come up with ridiculous reasons every time i contact them. Their services are the worst.

Dear Team,

I tried to place an order on 02-FEB-2022 via ShoppersStop app. The amount of 1898 got deducted from my account but the order was not placed. I called up customer service and they told me that refund has been initiated but till now there is no email or sms communication. Sent email to Grievance.[protected]@shoppersstop.com but still no response. Case number registered-CAS[protected]Q4S7C4.
Please help.

The amount of 949 haven't reflected in my bank account .the product has already reached the warehouse.
Order ID:[protected]

Dear Team,

I, samarth kothari, had received a credit note for a few thousand rupees (greater than 5000) on 10/10/2021 but the same is somehow misplaced.
On visiting shoppers stop andheri west, Mumbai outlet today ie. on 30/01/2022, I was told that if the credit note is mis-placed, i will be required to submit a bond paper of Rs 100 which came as a complete shocker to me. To avoid such a situation I had clearly mentioned to the staff person who had attended me in October, 21 to kindly send me the mail of the credit note so that i dont have to go through all this if i lose the credit note. Thankfully the staff personneI did share the credit note and I do have the mail (received from shoppers stop official email id) with the credit note dated 10/10/2022. Inspite of having my name in the credit note and willingness to provide my kyc document as well i was still asked to get the bond paper which is a complete bummer.
How and from where do you expect a customer to get a bond paper on a Sunday afternoon? This procedure is cumbersome and really ridiculous.

Do let me know a way around this or else i will not refrain from reaching out to the top management.
Awaiting a revert/call back on this ASAP.

Regards,
Samarth Kothari
[protected]

I have brought one kurta and it was so differebt from picture shown in app that i initated a return, No agent was allocated till 25 dayd to return pick up the order and suddenly i got message telling your order will be picked in some random day, i was out of town and requetsed delivery agent to pick it up next day and now it is marked return cancelled and iam not able to return it, such a pathetic product that iam not able tk change my mind and keep it myself, so pleass i need to return and i have sent many many mails to customer care no response, such a poor management of customer care,

Its very disappointing experience with you. After so many emails, calls i again received the wrong designs of mugs i had ordered 2 sets of mugs and 2 sets of plates, after so many reminders, pics, id details third time I m receivig the wrong item.it was written that u undergo through rerous check then how everytime I m receiving the wrong product.it is the waste of my time, money and mental harassment.

Look into the matter. This type of customer service is not acceptable.

Maine ek coat ar Jacket ka online order placed Kiya tha ab delivery dene ke time me delivery cancel kr de rhe hai ar abhi bolna hai ki out of stock ho chuka hai are koi mazak chal rha hai order accept hi kyu Kiya
Agar kisi ko emergency me kuch chahiye hoga kisi occasion ya gift dene ke liye TB aaplog toh us customer ko at a time dhoka de doge . I think shoppers stop is good but thanku mere galat fami ko dur krne ke liye

This is lakshya gupta from kolkata ordered spykar jeans of order no[protected] of amt 1988.97 not refunding to my bank ac.i hv request for return on 11th jan..it is 21st jan today still the amt hasnt been credited meanwhile i tried contacting cust care sevral times they fool cust by telling 2 more business days it wud take.on 18th jan they sent me a text assuring that the product is in quality check it wud take 2 to 3 days for the refund initiation..when there was no update after 3 days i tried contacting the cust care they are saying tht it wud take 5 to 7 days more as the quality check hasnt been done...each n every time the cust only has to call n they will not update by themself..i cudnt understand why their return process is so slow whereas their other rival companies like flipkart, amazon, ajio, myntra etc process it wirhin the same day of the product being picked up..when today while talking to the cust care i said to give me a mail confirming tht it wud b done in 5 to 7 days they denied my tht request as well having no other option i decided to file my complaint in the consumer complaints bcoz they are unable to stick wht they are saying and i cannot trust them anymore.

Hi Team, I have tried to do a purchase on Shoppers Stop website on 31/12/2022. But even after the successful payment the order not got placed. So I raised ticket for refund and after multiple calls with customer service team got a confirmation that the refund got triggered on 02nd January 2022. But till today (15/01/2022), I haven’t received the refund. Tried to reach the customer service team couple of time but they are not ready to support. The only response is to wait for the refund but they are unable to give a timeline. CAS[protected]G1Z3R0 - this is the ticket reference with Shoppers Stop. Please check and support ASAP.

I have ordered a sweater with order id[protected] and request a return for the same.The return request was placed on 31st dec the product was picked on 2 jan and till date i haven't received my refund.
It's more than a week i am following up on the same.They are saying the same thing product has'nt reached the warehouse.And that's completely Shopper Stops Fault.

Sir, I’m a resident of Palampur, HP. On 31st December 2021 I visited Shoppers stop outlet in Coimbatore Fun mall to buy a ladies shoe. On 1st Jan return to Palampur with the shoe. Today for the first time I used the shoe for an hour. When I return home I found that the shoe sole is broken with multiple cracks. I request you to kindly replace the shoe.

Hephzibah

I ordered the wallet on December 10th and it got cancelled by them on 13.12.2021 and till now they have not refunded and i have called more than 10 times to customer care they say within 2 days they will resolve till now they have not done anything. The payment is done through UPI.

I purchased my glamm primer and foundation. I received empty product.
The bottle and tube are empty.
And when I went to the store they started arguing and I even I asked them to check the cctv cameras that they didn't gave us the bill as well.
I have the transaction history so I showed them but they didn't agreed to anything and said we can't check the cctv and we can't give u the duplicate invoice.
Such a pathetic behaviour by shopperstop.

I ordered dress set for Durga pujo, I placed order on 18th September and they sent me product after complaining them why it's taking so long, then they sent me product that also wrong/incorrect product. I applied for return and exchange then product was returned and again till 8 days no response from them, so again I called their customer service number on 4th October and complaint that why it's taking so long for you guys to deliver my product then they placed a New order on 4th October with difference in price of what I actually paid was 1609/- and new order showing 1400/-
After complaining again about this price difference they were saying that it's discounted price, I said but I had paid 1609 what if you sent me wrong product again and then If I return then I will get less amount from what I actually paid then they said yes you will get 1400/-. And order got delivered on 15th October (same old package and same wrong/incorrect product) as if they just packed the same product and sent it after wasting my time. My durga pujo was ruined by them. After getting wrong product twice I just don't wanted to apply exchange again so I called shoppers Stop and initiated for Return and refund. But they not only refunding less amount from what I actually paid but also said that I will get refund only in wallet (cc credit) not orginal payment (which was debit card). It's more five days still no refund not even in wallet. It was a big mistake to purchase from this scamming site(shoppers Stop bloody scammers) looting money.
Shoppers Stop scams customer by sending them wrong product again and again or by putting useless discount on dress and lower the price from actual payment of what customer pays. Pathetic online shopping ever.

You can see price difference below the attached documents and also the wrong product (which they repeated twice).

Shopper stop has pathetic online service and if they cannot better their online service I guess they should stop this service as it helps less and trouble more.

Its been a month that I have raised an exchange request of my Adidas shoe, they came and collected but its been 25 days that no response reply.

After writing them mails and calling their customer service still no updates as to when will I receive the product.

After they took the shoe for exchange, I received a message that shoe has been received and it will take 2-3 days for the whole process but its been 20 days and no updates.

I am very disturbed and disappointed with their online service.