ShoppersStop.com Complaints & Reviews

I am writing to express my frustration with the poor customer service I have experienced regarding a refund that has been pending for more than three months now. Despite several attempts to follow up, I have not received the proper refund, and the lack of communication from your end is quite disappointing.

This delay is unacceptable, and I am finding it increasingly difficult to get any clear updates or resolution from your customer service team. I trusted your brand for a smooth shopping experience, but this ongoing issue has left me deeply dissatisfied.

I kindly request that you look into this matter urgently and expedite the process of refunding the amount owed to me. Please ensure that this issue is resolved immediately.

I look forward to your prompt response.

I have issues with 2 Orders :

[protected] One product "AND Abstract Square Neck Modal Women's Calf Length Dress"was not delivered.
[protected] Received 4 wrong products (didnt receive 4 products I have ordered but received wrong ones), also not happy with the quality of the products. When called customer care, customer care diverted to store when reached store they didnt help me.

This is harassment to a loyal customer who has been buying since years. Please check my buying history. I will reach out to consumer court for providing me misleading information and harassing me.

On 26th July, I purchased a Tommy Hilfiger handbag and an ESPRIT watch from Shoppers Stop's e-commerce platform. However, upon receiving the products, I discovered that they were fake, low-quality replicas, clearly not as advertised.

Immediately, on the same day, I raised a return request, and the items were picked up the very next day by Shoppers Stop’s pickup agent, who did not report any issues with the returned products.

Despite following all return protocols, Shoppers Stop failed to communicate or process my refund for 30 days. When I contacted their customer service, they initially claimed that the returned products had not yet reached their warehouse and asked me to wait for 48 hours. After waiting and contacting them again several days later, I was told that the products had "failed the quality check, " and thus, they denied my refund.

Adding to my frustration, the customer care number provided on their platform is non-functional, and their grievance redressal email address is bouncing back. Their customer care team has been entirely unresponsive and unhelpful throughout this process.

This situation has caused me considerable stress and frustration, as Shoppers Stop's customer service has been both unresponsive and misleading. The fact that their pickup agent accepted the returned items without complaint confirms that the products were returned in the same condition as they were delivered to me. Furthermore, it is clear that the items delivered were fake and not what was advertised on their platform.

I have all necessary evidence to support my claim, including order details, communication records, and photographs of the counterfeit products. I am seeking legal redress for the fraudulent practices and the mental harassment I have endured due to Shoppers Stop’s actions.

I am writing to express my extreme disgust and frustration with the experience I've had with your company. Despite being a customer in good standing, I've been subjected to a series o[censored]nacceptable events that have caused me significant distress.

For no fault of mine, your logistics partner has cancelled the pickup of my items TWICE. I've been following up daily since July 30th and yet there has been no escalation or action taken to resolve this issue. It's been almost 20 days since my product has been lying at home and I'm still waiting for a resolution.

To add insult to injury, I've been bombarded with numerous emails requesting verification and information, which I've provided promptly. This is information already available with you yet to keeping harassing the customer. This harassment has only added to my frustration and mental anguish.

I demand the following:

1. A total refund for both items
2. An additional amount for the mental torture and distress caused by your company's ineptitude

I expect a prompt response and resolution within the next 48 hours.

I have ordered 3 items from online site shopper stop on 08.07.2024. I received the items on 11.07.2024. But to my surprise, I got a different salwar kameez of a much lower price and size, which is of no use. I immediately placed a return request on the same day itself. But till now the item has not been picked up neither I have received any refund.
Please look into the matter and insist the company to immediately refund my money.

Hi team,

It's going to be 3 months and till now they haven't reshipped my product nor issued the refund. In company policy, it is clearly mentioned pickup will take 1-2 days and after pickup, the refund will credit to the original payment method within 10 days. My product's pickup was done on 7th May and today is 11 th July and I haven't got the refund. Every time customer care guys told me to wait for 48 hours. And after 48 hours they told me the same...The item was picked up on 5 th May for order[protected] and it was assured that refund will be processed in 2 days. However, After 12 more follow ups, these buggers are only asking for 3 more days every time. Refrain from Online shopping, as return/refund does not work with them.

This is against my order Nos.[protected] &[protected], which was worth Rs.24147/-, i had ordered 2 watches & returned the same products the very next day but they have stated that we have received different products. Although, courier guy has checked it .inspite that they are not admiting their mistakes & dumping everything on customer.
Shoppers stop is a big time fraud company. Attaching the picture for one of the watches which i had returned.

My name is Deeksha Gautam. I bought few products from shoppersstop on the following timelines:
Order number:[protected]
Date & Time: 27 May 2024, 11:27 PM
Payment Mode: SS Credits, Loyalty Points and UPI.

One of the product was good to go and I kept it. For rest of two items, I made a exchange and a return request, details are below:
1. Exchange/47244004 (S24KRSWFA1565006 High Rise Blended Fabric Skinny-Fit Women's Jeans)
2. Return/[protected]GLAM0228008 Synthetic Leather Women Casual Wear Heels)

So, make the request successful no one came to home, only once a call from a executive came and since that day was a rainy one, so he didn't came to my home. From then onwards, they people claim that the delivery people called me but when I am writing to them to provide me the correct phone number, no body is replying. It's been almost a month they people are torturing the same way, their customer care people receives the call and then cut in between without providing the solution, put the call on mute or hold. Their delivery people's phone numbers are always not reachable. Their email redressals are also very slow, its like taking more than a week for replies.

I have all the proves and the products also, and now I want the perfect resolution for all this [censored], I have investing lot of times in getting resolved the issue on time. But, I believe they people are more interested in mocking customers rather than giving solution. Please help me in getting the resolution.

Thanks!

I had ordered a Sari on 11th Jun 2024. The order wasn't dispatched for longer than the 3-5 days mentioned on the app. I complained to [protected]@shoppersstop.com. They incorrectly closed the ticket telling it is deliverd on 14th June. I complained again and they changed status of order to dispatched from backend on 20th June and without a tracking id.
When I called customer care again, they gave an incorrect tracking id of an order delivered previously. Since then [protected]@shoppersstop and the grievance redressal email ids are not responding. On calling customer care they ask for 48 hrs time and never respond on emails. They don't want to share escalation email id. And now claim I can cancel the order only on receiving it and then get a refund!!! And they have failed to deliver the order. When I asked for a valid tracking id they said they canceled it and i will receive a refund, but that also they didn't email.

Latest Case number(not including the ones they closed without resolving): CAS-21434-V4P5Q1

This is a very bad first experience with shopperstop. Firstly they are charging a very high delivery fee of Rs 150 which is non-refundable. Second, I ordered for a midi dress and got a plain capri set instead, a completely different item, for which there is no exchange or return option on the website. Very bad shopperstop service. I want my money back, I spent 700/- on the dress plus 150/- delivery fee. Or atleast they can exchange with the right item. I wrote an email to their customer care today, for which I have not yet received any response even. I tried calling their customer service number, but the call disconnected as soon as a I selected the option to talk to their representative.

I had a refund credited to Shoppers Stop Wallet (ref Order id :[protected] in May 2022.
Now it is lapsed and reset to 'Zero' as it wasnt utilized in time. I was living out of India however during my India visits, I have shopped several times from Shoppers Stop outlets each time they had technical issues and they were not able use the amount from wallet and I ended up paying in different modes.
Now they are claiming the amount cannot be reversed. And the customer service representative on the helpline was very arrogant. It is unfair to fight for my own money. And the superficial behaviour to these brands should be condemned.

Dear Grievance Redressal Team,

I hope this message finds you well.

I am writing to express my concern regarding the lack of resolution on my complaint with Case ID: CAS[protected]L1M4D3, which was initially raised on the 8th of March. Despite my repeated attempts to reach out to the customer care team, making at least five calls since the complaint was lodged, there has been no progress or resolution provided to me.

The delay in addressing my issue is causing significant inconvenience, and I am disappointed with the service thus far. I had expected a prompt and efficient response from a reputed company like Shoppers Stop, and the current situation falls short of those expectations.

I kindly request that this matter be expedited and that I receive a definitive update on the status of my complaint. Your immediate attention to this issue would be greatly appreciated.

Please feel free to contact me should you require any further information or clarification.

Thank you for your time and understanding.

Warm regards,

Sharda Kumari

[protected]

Order id[protected] is returned and the item is picked up by 1st week of Feb. But the amount is not refunded. We have
given a call a couple of times on this. Not getting a proper response from your end.

I have order shoes which was delivered and found defective, Raise a return request which I received after 20 days and again it's defective, Is this some kind of joke happening. Now again I raised request for return but no response from shopper's stop. Can some one help me

Waiting for exchange product since 3 weeks. Customer service is useless giving response that raised with concerned department. App doesn't give any valuable information of the product status. Order id[protected]

Defective product sent. The product is not working. Invoice enclosed. Complaint and request for refund made on 25th and even after sending the documents and video, Shoppers Stop has not initiated the return and refund.

Went to Mall de Goa, Porvorim on 8th Feb 2024 at 18:12 hrs to purchase a dress. Staff were not very helpful in the store but that didn't matter till the time came to check out. Went to the cashier counter and was met by Shankar (Cashier/Employee). Billing was done and he mentioned the amount. I told him that I would pay by card and I would like to "tap" my card as I did not feel comfortable handing him my physical card. He turned irritable by my request and hesitantly shoved the machine into my face for me to tap it. When I tapped, it did not work. Keep in mind, I had just used it twice before elsewhere and it worked perfectly fine. In my personal experience of handling these machines, the option to turn off the tap feature is available and can be deactivated very easily. He then took my card forcibly, swiped it himself and with anger, ripped the receipt off the machine. He also aggressively tore off the clothing bill and shoved everything into a bag and placed it on the counter. I expected him to hand it to me.
This man does not deserve to be working at an outlet like Shoppers Stop. You request us to be decent and polite when lodging a complaint. Maybe you should teach the same values and culture to your employees. Also train them, on how to deal and welcome customers who walk into your store and are paying customers. I did find it to be a bit racist because the staff attitude to some foreigners in the shop was very different as compared to the Indians.
Please note that I am NOT interested in freebies, discounts, refunds or apologies. I work abroad and all I expect is a bit of respect and courtesy. If I want to "tap" my card, I have every right to do so as per the law of this country. I do not have to do what your cashiers want me to do.
I have attached a scanned copy of the bill and the Chargeslip for your reference and action.
I can be contacted on "[protected]@hotmail.com"

ShoppersStop does not process refund but keep on extending the date.
The item was picked up on 22/Jan and it was assured that refund will be processed in 3 days. After 3 more follow ups, these buggers are only asking for 3 more days every time. its 6 Feb they still say 3 days more Refrain from Online shopping, as return/refund does not work with them.

Dear People

I had received my fossil watch today in open condition. No sealed packaging of stainless steal band and no cover ok dial and seems returned after using some time. No Plastic packing around the watch .

CASE ID CAS[protected]M2J1G5 

Can you pls exchange it.?

I am writing to bring to your attention a deeply unsatisfactory experience I recently had at your store, specifically with one of your staff members named Mr. AMLAN BANERJEE. On 26/01/24 I visited Shopper’s Stop, Mani Square Mall Kolkata 164/1 Mani Square Mall, Maniktala Main Road, Kankurgachi, Kolkata Pin : 700054 to inquire about the availability of sales on a Carlton Backpack . To my dismay, Mr. AMLAN Banerjee responded in an extremely rude manner when I asked about potential discounts. Instead of providing a courteous response, he tersely suggested that I should purchase the item elsewhere if I was looking for a deal. I expect a higher standard of service from your staff, and incidents like these are detrimental to the overall image of your company. It is my hope that steps will be taken to prevent such incidents in the future, fostering a more positive and customer-friendly environment within your store. Kindly intimate me if you require any further information.
Thanking you for your attention to this matter.
Sincerely, Dr. Arnab Mitra