Shree Maruti Courier Service Complaints & Reviews

I am surprised with the heights of inability of delivering a simple courier to an address. The Banaswadi (80 feet rd) branch seems to have no clue and give lame excuses in not delivering a courier on time. I was supposed to be receiving my course book and my exam is due shortly.

I tell the guy that its important to get the book at the earliest and his response is "Its not our problem".

I cannot believe that there are companies / agencies / people who even use Maruthi courier as the quality of service of worse than a govt office.

I dont think its worth having a branch in 80 feet road when the people who work in it are hopeless, ignorant and incapable of handling a normal service.

Please give a warning to the person who is yet to deliver my courier that there is way to speak to the person on the other side.

Hi Team,

This is to draw your attention to the unsatisfactory courier service by your company. I handed over the parcel box containing fruit with reference number[protected] on May 04, 2017 at your New Delhi(Dwarka Palam road) to be shipped to Surat but they have sent different parcel to Surat. However, I did not accept the delivery as it was not my parcel.

I sent 1 well packed parcel in carton box containing fruit but they attempted to deliver the different parcel in an unknown bag. They changed my parcel from box to unknown bag. Please refer the pic below.


When I called up to Delhi Office the no. is [protected] regarding this fraud. Office Manager gave very rough & rude answer. He don't have manners of talking with there customers.

I escalated the issue to Complaint Manager Mr. Vijay. He admitted with the fact that the parcel was somehow changed and he apologized on his team's behalf and assured me that he will take the approval from his senior authority and initiate the refund of at least my courier charge of 1500/- but now he is also not reachable since then.

Now I want appropriate and firm action to be taken against them as they cheated with the customer by attempting to deliver different parcel and even not refunding the money.

Mr. Vijay Mob No: [protected]

Address of office where courier was done:

E 1083, & 1084, EPS Plaza, Ramphal Chowk, Sector -07, , Delhi, 110075

My docket number is[protected] and it is showing shipment is recived by shreemaruthi couriers hyderabad ameer pet branch on 9th may 2017 but i dint delivered my adress in 24hrs so i called to ameerpet branch he is not giving proper reply not even telling his name whwn i ask name he tells that i wont give do what ever u want and telling lie that number is not available adress is not proper no pin code did u people book shipment without this details? No right.. Worst experience

I have send my packet from shree maruti courier service between 28th april to 3rd may.. And the parcel is still not delivered.. I have lostthe receipt by mistake and when i went to the office to get the docket number... The person there is misbehaving and abusing.. He is talking vulgar to females. Not at all helping.. The worst courier service i have ever seen... They are fraud and cheaters...

Hi Team,

I have to receive a parcel with tracking no[protected]. I keep on calling the local agents and one of the agent promised me to deliver the packet by Tuesday evening but in the evening when i check the status through the online it is being shifted to another branch. There is no proper updates from any of the local agents and they keep on swapping my call to different branches saying that my address wont come under them. Can some one please help me with the details and let me know by when i can expect the packet.

Thanks in advance.

Regards,
Naveen

As per telecom discussed with shree maruti cururier indore cell no. ([protected]) regarding not received document till date.

Booking date :- 18-april-2017 from thane (Mh), not received document till date.

Lr. Details :-

Name :- sanjay san (Lr. No.[protected] address 1312, dwarkapuri, indore, (M. P)

Name :- aabid mansoori (Lr. No.[protected] address 1312, dwarkapuri, indore, (M. P),

Awaited your valuable reply.

Regards
Sanjay bargal
[protected]
Indore

Dear Concern,

This is to draw your attention to the unsatisfactory courier service by your company. I handed over the packet with reference number[protected] on March 21, 2017 at your Boisar (Maharashtra) branch & they have sent the same to your Delhi Branch. And your staff member assured to deliver the packet within three days, but failed to fulfill his promise. When I called up to your Delhi Office the no. is[protected] regarding my parcel status. Your office Manager is giving very rough & rude answer. He dont have manners of talking with there customers.

Not only has the parcel not been delivered till date, but there has been no satisfactory measurements taken on the part of your company to give details of the delay. I regret to say that I am literally disenchanted by the service provided by your company this time. I never complained about any of your services during the past years. But this time it was a big letdown. & specifically your delhi office guys. you should cancel his permit...!!! He is very Misbehaving person...???????

I hope you will take a serious notice of this complaint immediately in order to ensure that packet is delivered. If you would like to contact me, call me at [protected] or email me at [protected]@yahoo.com. I shall look ahead to your reply.

The first and foremost thing that needs to be taught to your employees is how to behave with your customers and what language to use while they are speaking. You do not provide us your services free of cost 'you are being paid money'. I sent my application form to one of the mba colleges in mumbai on 22/3/17 and i was told that it will reach by 24/3/17 and i can track it online. But when i checked it online on 27/3/17 it showed 'status-ready for delivery'. How can a product which was to be delivered on 24/3/17, show ready for delivery on 27/3/17 so i sensed something is wrong and since it was the case of my 'career being on risk because if the application won't reach the college my candidature won't be considered and my 2 years will be spoiled so i got tensed.. Human tendency.. So i called up at the center from where i sent the courier and asked them about the chaos they have created and they replied that the address where u have sent the courier does not have online updation mechanism.. The guy responded very rudely as if he was doing me a favour.. I hope u guys will respond or is everyone in the company like that only.. Irresponsible.
Ps:i also have the recording of the phone call.

In karjan location Shree Maruti courier has not dispatched item on time and response as his own time, If we paid for door delivery, He answer like you pick it from office other wise we dispatch as our own time,
They have value or sense on time and importance, Relay shocked to hear such kind answer after paid for door delivery.

Please improve your support to improve on time delivery

I sent a courier to Narsingpura ta.Santrampur on 10/3/17 and no.given on my cell was[protected].Since the place was 5 km.away from Santrampur bus station i was charged extra value of Rs.170 .No matter.But the person who delivered the letter charged Rs.40/- from Recepient who was Gazatted Govt.Officer.When I was charged Rs.100/ extra for 5 kms.then there was no need to take extra Rs.40/ from receipient, as it had createdbad impression of me on receipient.When i complained to maruti c.Manjalpur, his attitude was not proper.He said that it is small matter.very strange, when someone's reputatation is at stake.He should have scolded the delivery boy.He thinks that he has made maherbani by accepting my letter.So there are no ethics for Maruti Courier ?so it is common for maruti boys to take extra money from receipient though it creates bad impressions for senders ?

Dear sir, I am Proprietor of SHAKTI ROADWAYS From WANKANER Dist. Morvi. my Courier come from Verbal(Shapar), Rajkot Dt.27-2-17. and your courier officer called me today Dr.1-3-17. to collect my Courier at his Courier Office. He said that my Courier address wrong that's why he said to collect my Courier at his Courier Office. But, Few day ago, I already said that all my Shakti Roadways Courier deliver to my Office Bhavnagar Refractories. However he didn't send my Courier and said that he returns my Courier to Verbal(Shapar). And most of time your courier officer asked me to collect my Courier at his Branch. If they have a problem to deliver so why he work for courier service.

Sir, This month I have sent 18 courier from Panipat to different destinations. Out of this 7 were given on 5.1.17 with docket Number[protected] to 76. Out of this, three i.e. docket Number[protected] of Faridabad (On line status showing Ready for Delivery since 3 days),[protected] of Karnal), (On line status showing nothing after 6.1.[protected] of Amritsar(On line status showing nothing after 6.1.17) not delivered so far.

Kindly instruct the concerned to deliver these urgently.

REgards

DL Mahtta

Booking information
Document no booking date receiver booking center to center type status date status
[protected] dec 07, 2016 clean air technologies jhansi hosur document
Traveling information
From issue date to received date
Jhansi delhi karol bagh ro dec 07, 2016
Delhi karol bagh ro dec 07, 2016 blr-hebbal ro
Jhansi bangalore ro dec 08, 2016
Bangalore ro dec 08, 2016 hosur
Toll fre

My courier (single page document) submitted to your company on 28 oct 16 which was charged Rupees 120 and promosed delivery on 01 nov 16. Which is not yet recieved. High charges for urgent delivery has taken which is of no use as delivery os already late. You are requested to take prompt action against the defaulter for late delivery otherwise the good will o[censored]r company is surely going down. I will not suggest any of my collegue to use your service. Awaiting your response. Thanking u. Mohammad Shahnavaz

I am send parcel against doc. no.[protected] to m/s. envent worldwide pvt. ltd. and party's address change so i am inform to our delhi office and send regd. off. address to this party. our side shown parcel is delivered but pod has a not any stamp or seal of party. and now party is not confirming to received parcel. i am request to please write confirmation to this party's letterhead.

Dear sir / mdam,

I had booked a parcel vide consignment number[protected] dated 07-oct-2016 to ahmedabad - 382220 and same has to be delivered by 12th october as confirmed by your kolkata, camac street branch. (Telephone no.[protected])

Today is 17th october and i just came to know that they have no information about it.

The cost of product is rs.10000/- which i will not get refund if it not deliver to person by tomorrow of this month.

Now i am giving ball in your court to refund my money by the product seller or you will refund my money latest by 20th of this month.

Dear sir,
We sent one consignment having sample of our manufactured product guar gum powder to mr. J. K. Mohanty of nagpur vide airway bill no.[protected] on 12/08/2016 through your company’s viramgam branch.
The party received the consignment on 12/09/2016 and surprised to see the content of consignment. Instead of guar gum powder, it found 3 bottles of some ayurvedic medicine in it. The party informed the same to us immediately and sends us the photographs as well for taking up the matter with your viramgam branch. On viewing the photos, it is apparent that our consignment was opened and the content of it exchanged inadvertently with consignment of another party.
At first, we have not been informed about the opening the consignment and secondly if it is part of procedure that few sample are selected for random verification then it should be done carefully so as to ensure that content of consignment should not be exchanged.
We need to re-send the sample to our buyer again and that delayed placing of orders by it and in turn we could not able to carry out the production. Due to adverse market condition, we could able to run our plant at 15-20% of capacity and to cover up the fixed cost we cannot afford to delay in production as delay in production leads to incurring more cost.
We have faced such problem for the first time with shree maruti couriers in our relationship history of more than 10 years.
Please treat it our formal complaint and inform us the reasons for such problems and actions that you are going to take to prevent such mistakes in future.
Thanks

Satish dalal
[protected]

Sir. Maine nagpur office se courier mandideep kiya. Dt.29.08.16 do. No.[protected]. Jab bhopal t. T. Nagar maruti office mai phone kiya dt.01.09.16 2.25 pm. Ko. Docet delivered ka phone recive karne wale na koi staus nahi bataya our kaha ak no. De raha hu bat kar lo. Maine kha ki status batao to kaha mai no. De raha hu ap bewakub jaisi bte kar rahe hai our jaldi hai to rs.40.00 wala courier kyo karte ho. Koi dusra courier deklo. Mai hamesh apke courier se mandideep anand spening milss. Bahut dino se bhej ta hu wo fastrack. Apke office mai is trah ka barto hoga to hame dusra courier dekna hoga.

My courier was dispatched from ahmedabad with pod —[protected]. Its been three weeks but still my courier is not delivered at my address. When i called at the number provided by the courier company ([protected]), the person told me that we don't deliver courier at provided address and you need to come to our office to receive your courier. Behave of the courier company is very rude and abusive. Kindly help to get my courier.

I am happy to know that when you'll type the first single word 'shree' in the company complaint segment, maruti courier would be the first to come. so its just not me complaining about its poor delivery and services.in my instance i had to post rakhi on the urgent bases to pali (rajasthan) from ahmedabad and i choose maruti courier for its "so called" brand name and i also happened to pay for the best services they have. mathematically i paid rs.400 for 50 gm rakhi (costing it utpo rs.150) assuming it to be the fastest shippment since they commited to deliver the very next day which they did not do it. apart from that when i called to inquire about the status, the front desk person sitting in shahibaugh branch near civil hospital all of sudden became so rude in that conversation that at one time she said 'you do not buy the whole maruti office in rs.400'. believe me i was so much pissed but just because my education and my country never taught me to slap that lady on her face that time. i talked to the manager names kishor but it did not resolute into anything. i just want these people to be paid for the act.