Shree Maruti Courier Service Complaints & Reviews

I had to get my drumset couriered from pune to new delhi via road. Maruti guys came to my room, looked at the drum set, opened up a few parts and took the whole drumset as it is to their office in a eeco. As it was supposed to be their "safe" courier, their brain works the opposite way. They opened up the whole drum set with all the parts separated, with all rims, skins, body even nuts and bolts separate. They damaged the high-hat rod (Just imagine, the rod was not even packed, it was exposed, so its bent), bass pedal spring and opened up the whole snare drum with one major part missing. All these parts are delicate and i had told them to take extra care of it. Lol they did the opposite.
It took me hours to "make" the whole drum set.
13, 000 rs was a waste. Just be careful, better pack yourself.

P. S they call "borri", boxes.

I have booked a medicine online. The company sent the medicine through shree maruti courier. After 13 days, when i enquired for 3 continuous day with the call center finally the local service man called me and said they dont serve our locality. They asked me to come n collect from their office which is 13 km from my place,. Orelse they will return the medicine. Again i called the call center and update them about the same, they took all the detail and told me to take up the issue and will update me. But dint inform me anything. Again when i call the call center, they told me the same thing as the local service man. I asked them why are they do the booking for the place which they dont serve. I gave them another address to near their office to deliver the medicine. Premium still not received. This premium courier service dont serve the locality which is already served by amazon, flipkart, jabong, myntra and all other big companies.

My doc id[protected]
i booked my parcel from Ahmedabad to jhansi on date[protected] but No courier received. why my parcel is pending. cheap quality services by maruti. i already complained. but nobody solve it. so i want my parcel now. other wise i will go to cunsumer court. i called many times in maruti courier head office but no body answered my call. so pls tell me about my delivery.

I sent my product by shree maruti courier service on 06 may 2016 but they didn't delivered my product at the destination and they returned it ( as i checked tracking information ). i called to customer care many time most of the time call interrupted in between and if i am able to talk them my chance they dont have any answer for my question
here is my detail of courier

shree maruti courier service, kashipur, u s nagar, uk -244713
docket no :[protected]
date :[protected]
destination add :
om prakash sharma
sadadakat asharam, bhagheran asharam
kurji, patna, bihar -800010

sender : ashutosh sharma
vaishali colony
near satyam palace kashipur
u s nagar, uttarakhand 244713
mobile : [protected], [protected]

Tracking Number :[protected]

Dear All, Date : 06.04.2016

I am very much surprise for that in your tracking details shown material is deliver to your bavla office at morning today & the same was also confirmed in morning by bavla branch person Also.

And at evening i have received the answer that material is laid down at your AHMADABAD (RO) office and deliver on tomorrow i.e. 06.04.2016. and if you have emergency then please contact at RO Ahmadabad.

One lady pick up phone at your RO office[protected] and said very casually & rudely that we have a that type of practice for tracking online entry and put down phone.

so please look into & take necessary action of that for your future business..

Regards,

Dear consumer forum,
I received a call from shree maruti courier service on 9th february 2016 saying that they cannot deliver the parcel at the doorstep. Being a courier company they cannot say that the customer has to collect it from their office!!! This was the 4th time they behaved this way!!
The lady who had called up was extremely rude and said that she is going to return the parcel if i do not collect it from their office. When i said that rustic art(From where i had ordered a few products online) has promised me that you would deliver it at doorstep and i will lodge a complaint against you.. They said i could do whatever i wished to and disconnected the line. The number of the lady is [protected]. I hope you will take strict action against these people... I have been humiliated and harassed. In the fear of losing the parcel as i had already paid for it i had to collect it again personally leaving all my work!!! Since the courier people threatened me that they are going to dispatch the parcel back to the company from whom i had bought those items(Rustic art) and this is the 4th time!!

Rustic art wrote to me:

Dear irani,
We have raised the courier service issue at the highest level and the same will be resolved. Henceforth, your parcel will be delivered at your doorstep.
Your order has been shipped via shree maruti courier. The tracking number is[protected]

For your reference, your order details are shown below.

Order #2511
Product quantity price
Organic jasmine soap (#ra000026)
1 rs.155.00
Organic tea tree and rose mary soap (#ra000035)
1 rs.155.00
Organic turmeric soap (#ra000036)
1 rs.155.00
Organic lavender soap (#ra000027)
1 rs.155.00
Organic country rose soap (#ra000019)
1 rs.155.00
Organic baby soap (100 gms) (#ra000006)
2 rs.310.00
Organic divine massage oil (200ml) (#ra000052)
1 rs.250.00
Subtotal: rs.1, 335.00
Shipping: free shipping
Payment method: online payments
Total: rs.1, 335.00

Note: kindly do not dispatch through shree maruti courier service( this was the note that i had attached to rustic art)

Your details
Email: [protected]@gmail.com

Tel: [protected]

Shipping address

Irani goswami
97, military road, chaitanyapur, new rangia, (Via n.B.U.Campus) ahead of haler matha, shiv mandir, siliguri
Siliguri - 734013
West bengal

Please note that rustic art is absolutely innocent and they have got nothing to do with this as they had already requested shree maruti to deliver at the customer's doorstep.

Thereafter shree maruti apologised on behalf of their staff:

Dear irani,
We sincerely apologise for the inconvenience caused to you. We also apologies for the incorrect behaviour by our associate towards you.
We will ensure the same will not be repeated.
We hope you accept our sincere apology.

Doc.No.[protected]
Date:02/02/2016
Irani goswani
Center-siliguri

Regards,
Shree maruti courier service pvt ltd.
Franchisee m.G. Enterprises
Girish odedara
[protected]

Dear shree maruti courier service,
The behaviour of your staff cannot be corrected. I have no grievances against shree maruti satara centre, so you need not apologise. Since this is not the first time the siliguri franchisee of yours behaved incorrectly. Instead of delivering parcels at the customers' doorstep a bihari chap and a nepali girl at your hill cart road shree maruti centre siliguri made me run around thrice to their office.Every time for the last four months i had been collecting my parcels from your office. When i protested the 4th time, this girl behaved very nastily with me over the phone. Even after that i had to collect my parcels again!!! She threatened me that if i did not collect my parcel she would return that back to erina eco crafts pvt ltd.(Rustic arts) is there any rule in shree maruti that the customer has to collect the parcels from the courier office????? It sounds rather weird if any courier office says so.!!!
If they cannot deliver parcels at home then why have they opened up a courier service in your name and giving you a bad name??????? Either ask them to apologise or cancel their business. Please ask that girl to apologise... Otherwise i shall take that matter higher up and lodge a complaint in the consumer forum against shree maruti courier service siliguri.
Thank you
Regards
Irani goswami


But the lady from siliguri office never apologised till date, even when i had written to shree maruti courier service after receiving their apologies.
Shree maruti courier service did not bother to take any initiative from their side to ask the lady in their siliguri office to apologise.
This incident will again happen i know for sure as that lady is very arrogant and adamant. So if at all again i order from rustic art in future these staff of shree maruti will behave in the same manner and again i have to collect my parcels from their office.

Thank you so much for your patience
With kind regards
Irani goswami

Maruti Courier Team,

This is ridiculous that you guys never understand the service mean, Last 10 days I roguishly follow up of my Courier which you guys missed at your end, which I had send to Hyderabad and I also follow-up with Mr. Piyush but still problem not solve or you are take it grandly but my tolerance level go to extent, if my envelope not found that I am sure I knock court or push a complain for this .

My Doc. number[protected]

My Name - khalid
MObile number[protected]

Doc No.[protected] from Dewas, M.P. to Sunil Daniel, Mar thoma Church, 2/B, Zion Nagar, Behrampura, Ahmedabad, Gujarat was received on 02nd January 2016 at 5pm . The packet was partially opened and important things like Enfield Bullet Key of mine is missed due to the mishandling of your company. Pl Do the needful immediately. Sunil Daniel Ph. [protected] [protected]@gmail.com

Courier was sent on 26.11.15 from Ghatkopar west to Ludhiana address through Shree Maruti Courier . Document Number :[protected]
The courier document is Company Tender document which was to reach in a presentable condition but unfortunately it was mishandled in transit before reaching to the destination. We were been informed by the Ludhiana office receiver for the damaged condition of the courier with the photographs. Photographs uploading is giving error on this page hence couldn't upload .Need your immediate action for this disappointment & confirm us with feedback / action taken.

Dear Sir, Kindly find the below docket number and reply the reason for delay of delivery, Pls send a scan copy of the cover which we had booked, to [protected]@tinytopengineering.com Docket No :[protected] M. Salim Anmol spintex Pvt Limited | Purchase Department Po. Santej, Taluka Kalol, Gandhinagar, Gujarat - 382721 Tel/Direct: [protected]

Shree maruti courier service provider of sector 45, gurgaon (mr. Pandey) has a pathetic behavior and attitude who wants the package to be collected from his office instead of delivering the same. This is not the first time but multiple times this has happened and look like not ready to change his attitude. It seems he does this as we don't give him business and in return he does show his attitude if our clients send package through maruti courier. This is serious matter must be taken up

Shree maruti courier, service is very very poor they don't have any professionalism and they are cheating people under courier service
People manage this service are from slum and gavthi areas don't know how to talk to take care of business

My request to all people: do not use shree maruti services
My docket number if gavthi or slum managers are looking into it:[protected]

Hello Sir, A courier was sent to me through Shree Maruti Courier Service with consignment number[protected] from Vile parle (Mumbai) to Chembur (Mumbai) on 28 August 2015 and i didn't receive it till 2nd September 2015. When inquired they told, it wont be delivered and you have to come and pay a penalty of 500 Rs and collect it. When asked if you don't deliver cash then why did you accept it at the first place. they don't have an answer. After saying them a lot that what ever they are doing and asking for a penalty of 500 Rs for cash of 1000 Rs is wrong. They told that give a letter in writing that you were unaware and collect the courier from vile parle which I feel is still wrong. They should have allowed me to collect it from chembur itself as the senders have gone to rehabilitation centre for health issues and both are above 60yrs of age. It will be difficult for them to come and collect it. Kindly look into it.

I did not believe that your company will do this type of service. my article was booked on 11.8.15 at surat beligum tower centre.since 11 days gone that the parcel is not received. when ask the branches they told it will resolve 30 minutes. i send mail to custmor care several times till now. a message comes it will resolve 1 day. but not resolve.

I order from shopclues and the product was being delivered by shree mari courier They misplaced my product and when I call to there representative they reply very rudely so I then call shopclues they said product was already deliver and they have confirm with courier company that means product was taken by courier company employee itself They are thieves actually my doc no was[protected] So I request other not to go with shree maruti courier if your product is deleiver with them then cancel it and save money . Shree maruti should be put down

our parcel booking from Bharuch ( Gujarat ) To Bopal ( Ahmedabad ) dated[protected] and is not delivered till date[protected] time : 1 PM. We pay maximum charges than other couriers and why provide poor service to us.I try to receive head office telephone number from Bopal ( Ahmedabad ) office but not given from there.So I booked my complaint through net.Plz give feedback.Docket no.[protected]

I Courier a Document on 1-June-'15 from UNA-362560, Gujarat to Gurgaon-122017, Haryana. Document No[protected] After 3 Days They Return the Courier And In Reason They place "No Service". There are 7/8 office of Shree Maruti Courier at Gurgaon. and the Receiver Address is Very Famous Company Name :: IAP COMPANY Pvt Ltd. and is On the Famous Area "Palam Vihar - Gurgaon". If there is no Service then Why The Accept the Courier and Take Money From the Customer. Kindly Refund my Money Or Delivered my Courier. If My Courier Will Not Reach on Time, Then Shree Maruti Courier Is Responsible for my Money Deduction.

shree maruti courier missed my one courier and their is no response my docket no is[protected]. We are call 10 time delhi head office, akola office, khamgaon, buldhana and malkapur. This courier has Bad service there is no solution this matter. Please reply as soon as possible. Thanks Dheeraj kumar choudhary +91-[protected]

This is the second time Shopclues have used this courier service and i am utterly disappointed. The person who comes for delivery will call you once. By chance if you don't pick the call they will leave without calling you again and do not agree to re attempt delivery next day. They will talk rudely with you and force you to come down to their office and collect otherwise warn you that they will send it back to merchant We are not paying for such a kind of service Guys. Need you to take action asap . Same issue has been faced by everyone using this courier service

I am booked my courier from ebay on 15 sep 2014 and courier person commit me he will deliver the courier on 20th sep 2014 but still today courier company not deliver my courier and I try to contact head office below mention details they are also lingering dont have any resonsiblility of customer and I am very much fudeup from this couirer company in futher i am not send any courier from this company sugget to every body no need to send the courier from shree maruti courier. My Airway bill number:[protected]. Avijit Paul From West Bengal.