Jul 07, 2018
Updated by Hafizea Healthnfitnesszeal Please find the response we got from the service center, which still insist on giving 3000 per visit to attend the visit. and they are saying they don't guarantee any of their services. Even thought we had imported this model of refrigerator, the model was available for sale in India. therefore their argument that they won't be able to support the imported refrigerator do not stand.
[protected] Forwarded message[protected]
From: Antony-ext, Joseph (IN/SM-CSFZ) <Joseph.[protected]@bshg.com>
Date: Sat, Jul 7, 2018, 11:00 AM
Subject: Service support for repairing Siemens Refrigerator - Mrs. Jishi Hafiz
To: [protected]@gmail.com <[protected]@gmail.com>
Dear Sir,
Greetings from BSH Home Appliances.
Kindly recollect the discussion we had related to the imported Siemens Products.
As informed to you we at BSH India are not exposed to many imported products for servicing. Nor do we have the spare parts with us.
Based on your special request to support this product we, as a gesture of BSH India goodwill and one off case, would visit and try to address the matter to the best of our ability.
Considering the special circumstances as mentioned above we share the following with you with a request that you as a customer agree to that.
1. We would undertake the service attention to the products in good faith with the best of our ability and skills and state that despite our best efforts there might still exist possibilities that a) we may not be able to repair the products or b) the repaired products would not function perfectly or c) the products would fail again.
2. We would share with you / customer our diagnosis and propose the required spare parts, however as these product is imported, our diagnosis may not be correct and the spare parts requirement may change after we fit in the initially ordered spare parts. We would again share the new requirements with you.
3. The cost of spare parts considering that they would be specially ordered and flown in to India would be paid by the you/customer in advance.
4. No spare parts warranty or service warranty would be applicable.
5. Repair charges of INR 3000 per visit per product will be applicable.
6. Repair charges will be applicable irrespective of the successful repairs / completion of work.
7. We regret our inability to guarantee the success of our repair efforts and also would not be able to assure that the products would not need further repairs in future.
Requesting to kindly confirm to us your agreement to the above to proceed further.
Assuring you of best services always,
Kind regards,
Joseph Antony
BSH Household Appliances Manufacturing Pvt. Ltd.
Customer Service
39 / 3370, Manickath Road, Ravipuram
Kochi 682016
Tel.: +[protected]
Mobile: +91 [protected]
Fax: +[protected]
joseph.[protected]@bshg.com
www.bosch-home.com/in
BSH Household Appliances Manufacturing Pvt. Ltd., Arena House, 2nd Floor Main Building, Plot No.103, Road No.12, MIDC, Andheri East, Mumbai- 400093.
Corporate Identity Number: U29253MH2011FTC218407
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