Siemens Home India Complaints & Reviews

My siemens washing machine suddenly stopped working. I called the siemens service helpline and they sent an engineer. He inspected the washing machine and informed that the 'pcb' had developed a fault. He was unable to advise the nature of the fault in any greater detail. He charged rs800 for his labour. He said that they can try to repair it and he would get back to me later the same day. He called the next day saying that they could not...

Hi,
To lodge a complaint first i tried to dial the number[protected] published on the website "http://www.siemens-home.bsh-group.com/in/customer-service", but this number is not working. Then i reached to e-zone retail outlet and they provided me the siemens customer care number i. E.[protected], i dialed to this number and got the complaint lodged on 25th september 2017. The technician called me and took my address and location...

Our washing machine was having a minor trouble (Making noise) during the spinning. As per the guidance than we got from the toll free number we contacted the local service provider ' ann's service centre'. A techinition came and inspected the machine for which we were charged ₹800. Following that it started leaking. He told us to change the drum and the shaft which would cost around ₹13000. We bought the machine four years back because...

Dear sir,
I was booked siemens OTG, washing machine and Dryer as on date 26.06.17 and paid advance amount as per terms Rs 168000.00 vide cheque no 635902 and has been cleared.
But at the time of delivery (after 90 days)D J appliance said model which u booked is now is discontinue by Siemens company and upgrade model will be soon launched will be deliver to u and pass 30 days more.
Again they offer new model with new...

Dear sir,

I have purchased a siemens fully automatic washing machine on 21.10.2014 from vijay sales, ahmedabad, gujarat and the same was installed on 23.10.2014.

The model no. Of the machine : wm10k1601n/01
Serial no.[protected]

I never got any phone call for annual maintenance contract from your representative / company when the warranty of the machine expires.

It was...

I have lodged a complaint on 03.11.2017 that the machine is not working. The complaint#[protected]. Till today the machine is not repaired. They have removed the parts. I spoke to technician head pradeep & the technician karthik. Till today it is not repaired. After speaking to the technician head pradeep, its of no use. They are not picking the call & no response from their end. Technicain karthik said the shock observer is not working. He...

I have contact to compony for the repairing my washing machine witch is stuck off in between washing cloths still its not repaired its become 10 days to book a, complain but no one care about customers. They are poor helpless with there customers. I think its better to have another compony electronic thing because simens is not thinking about there customers....

On 15th oct due to electrical spike main board of washing machine got damaged. Service centre people visited and called for replacment of the board. Due to incorrect code/serial no of machine provided by service people the part didnt match with the machine. Till date everyday we called to service people but we havent received and the machine is still shut down for last 15 days. The machine is in warranty period.
We urge for immediate...

Hi all,

We had bought during may 2017 siemens dishwasher model sn25l882eu

However, we have been facing lot of problems in operations and usage.

Our overall experience is not very pleasing. Latest example.

We came home after diwali and found water logged in the machine and on the floor - this was about 21 oct 2017. We tried to call on 22 oct 2017 but it was sunday and there was...

Sir,
We have purchased siemens washing machine from croma store (A. S rao nagar). On 23rd october the delivery was prompt and response from the croma team was appreciating. They have raised installation request to siemens. But siemens have not acted on the installation even after 9 days. Have raised the complaint with siemens directly, and understand all the engineers are on diwali holiday. After which iam regularly in touch but no...

Dhiraj barapatre
Order number :[protected].
Product : washing machine
Date of delivery : 17 oct 2017

I have purchased the washing machine from kohinoor on 15th oct 2017 and it was delivered on 17th oct 2017. We are waiting for the installation and demo for our newly machine. No technician have visited for installation of machine. I have followed up so many times (More than 10 times) with customer care on...

I regret ever buying any home appliance from this company based on positive global reviews of superior performance and service. They provide very poor after-sales service in india, their machine starts failing to operate within 2 years, and your machine will be reduced to a storage device instead of an electronic one without the service. My hard-earned savings have been wasted and mental peace lost buying a dishwasher from this firm. br...

Cheating being done by service personnel.
We have a siemens dish washer se25e259eu.
We had called mr. Hiren [protected] krishna enterprise (This no. Was given to us from your customer care previously). The dishwasher had some water leakage. He checked the dishwasher on 14th october and told that there is a problem in the motor and the motor cost is rs 8, 500 without gst and bill and 1 year warranty. On 16th when we asked with...

I ordered a siemens dishwasher at the siemens exclusive showroom at anna nager chennai on 2nd september. I paid an advance of rs.15, 000,. I was informed of getting the machine in about a fortnight. So far i have not got the machine. No clear indication when the mahine will be delivered.
I requested refund of the advance, if it will get delayed. No response for even this.
I am surprised to see such a response from a dealer...

I registered a complaint for servicing my dishwasher on sep 29 with siemens customer service. I got reply that within 72 hours an engineer will contact me.
Its been more than a month and so far nobody turned up.
I contacted customer service every week and i got the same reply. The customer service representative will apologise for inconvenience and confirm that again i will need to wait for anither 72 hours and someone will...

I have a clothes dryer. It was not working from 3rd october, 2017. I complained and a technician came to repair the machine on 4th october. He told me that the power control board was not working and that i could pay him rs. 8000 and have it replaced or he could send me a quotation and i could pay along with gst an amount of rs.. 10, 000 odd. I chose to pay officially. He then removed the part and disappeared. I received a quotation by email...

I proudly bought a siemens washing machine on 16/5/2012. Model num : wm12e3601n. Everything was fine and the machine worked awesome with no noise. I was proudly sharing my choice of an expensive machine with others as it is a trouble free and was working well.in 2016, we had a problem, called customer care, they came and fixed and all was well until september 2017. Circuit was tripping off when i switch on the machine. I called siemens customer...

I have purchased the washing machine in october 2014.

1. Within six month machine motor have to be replaced.

2. Minor problem always were there.

3. Machine body started getting rusted and getting damaged after 8 month's.

4. Call customer care and engineer visited no solution provides.

5. Body went on getting rusted and today i am at situation where my machine body...

I have been trying to get in touch with siemens customer care since yesterday morning... But there has been no response from their side... They keep on asking for my mobile number... Must have done so a 100 times, then name and address but neither have they bothered to contact back or send their technician... The clothes are blocked and water is running out due to probably a rat bite..in the pipe... They keep on saying they've taken my complaint...

We've had a brilliant experience with the siemens dishwasher purchased over 3 years back in bangalore, and i now will never ever invest in another siemens appliance given the painful experience we are going thru to resolve the same.
The machine showed an error 1, post which a service partner employee visited (Complaint order id: [protected]) our residence on the 12th september, to try & resolve the complaint. This engineer did not appear...