Skoda India Complaints & Reviews

Hello,
I have Skoda rapid Ambition Plus 1.6 AT.
The car gear shifting was jammed in Parking Mode and went through a breakdown, I towed my car to service center and it was found a small rubber bush is worn out.
(breakdown happened 3Kms away from Skoda service center and no one from Skoda came to my aid, and i was stranded on the road from 11:30AM to 5:30PM)

Gear rod is the least used in an automatic car, and the gear rod facing issues in 40000Kms is not at all acceptable.

They have given me a quotation of 80, 000Rs to change the entire gear assembly saying the rubber is not available separately. And agreed this is a rare scenario and they didn't even care to coordinate to Skoda India regarding this scenario unless i raised a complaint on the dealer.
Car ran for just 800Kms since the last yearly service.
I have done all the yearly service in authorized Skoda service centers only. For such a premium brand car running just 800Kms against the promised 10000Kms is not acceptable.
My car is just ran 40000KMS in the last 6yrs, inspire of less usage i have given approval to change spares every time the service engineers approached me for spare replacement.
Worst behavior they asked if they can close the service saying customer is not able to bear the charges.(y cant they blame themselves that they can manufacture a rubber separately?)

I am not getting proper responses. Waiting for an appropriate response from your end.
It happened to me today, tomorrow it may happen to others also. Every time don't expect the customers to be understanding and pay the amount for your so claimed rare scenarios for which you don't have a rubber bush so u replace full assembly.

Sir/ Madam,
I own a skoda rapid car at district tura ( meghalaya)
facing noice problem in the car engine for the last 3
months and the car is not boosting speed above 20-25
KMPH.
i spoke to your customer service officer and also to
kolkata service center but i did not get any positive
response from them.
Please correct the technical fault of our car.
Regards
Rajesh Jetia Thanks.

I had taken delivery of a Rapid Onyx model on 20th Nov'20. At that time, exclusive Onyx kit which includes seat covers and other accessories, offered on that model was not available with dealer and they confirmed that it should be available within next 10 days. Its already been a month but they have not received kit and unable to provide any expected time for arrival as well. I have contacted Skoda support as well through multiple forums as well but not getting any response. Kindly assist on this issue.

Dealer commitment was to delivery my car by 18th Dec 2020 and till date no update rather getting a mail that accessories and music system will also be given after a month from today. What the heck?

Hello,
I have Skoda rapid 1.5 automatic.
The car gear shifting was having problem, I went to service centre and it was found there is issue in mechatronic.
Part is completely fine and working properly only gasket has some leakage and I have a question that why a gasket is not available individually.

I got an answer that we have to change complete part which cost around 2 Lacs.
A service class customer cannot effort to pay 2 Lacs.
Waiting for an appropriate response from your end.

I am Dr.S.C.Nathan, Vice Principal and Placement Officer, Associate Professor of Computer Applications Department, St. Xavier's Collge (Autonomous), Palayamkottai, Tamil Nadu, India. I have registered my Skoda Rapid Car on 3rd Nov. 2020. My car's registration number is TN72BR7647. Till now, I have not yet received the Seat Cover etc., kit package. So I have parked my car in my portico as a toy. SKODA is a Corporate Company and I expect their Services should be PROFESSIONAL. The sales services of the local dealer are excellent. Kindly arrange the Kit package at the earliest, please

Had dropped my Kodiac Scout (TN88F5599) at SGA Cars Coimbatore on 14th October 2020 for accident repairs in the rear side. I was informed that all the works had been performed by 15 days except for some parts in rear spoiler which had to be procured from the factory. Till now I am getting repeated response that the parts are not yet been billed in the factory and can deliver the car 1 Week after receiving the parts.

I dont understand the reason for the onordinate delay. Having clocked only 5000 Kms I'm desperate to get the work done but the feedback from Skoda makes very dissapointed. Kindly do the needful

Refund the amount paid as booking amount for rapd rider, booked in the name of Sh. Dedar singh on[protected].As the wheelocity motors (jammu) is unable to provide the car even after two months of waiting.

We bought a Skoda rapid in the beginning of year 2012 past 2 years we are facing issues with this vehicle while driving blinking "Emission and coil" indicator we took the vehicle to Skoda service center in Cochin and Trivandrum (Malayalam Skoda) they diagnosed and suggested to replace the fuel injector. Twice I have changed the injector spent almost ₹ 50000.Now am facing the same issue. Service center is not able to provide a ROOT cause for this issues they updated me to change the other injector. Again I have to shell out ₹24000.I checked online I found many customer’s raised this issue I seriously doubt the reliability and quality of Skoda vehicles I bought this vehicle with pride now am repenting. This is a CLEAR CASE FOR RECALL. How much should a customer spend to rectify the same issue..? Service center people updated that they are helpless in this. I request Skoda to recall the vehicle and fix the issue.

I did advance booking Rs 25000/- as Cheque for Skoda Rapid 1.5 TDI MT Ambition 2019 C White in
Vinayak Cars PVT LTD Showroom
102/1. Outer ring road Kamadenu nagar, B Narayanapura, Dooravani nagar Bangalore Karnataka 560016.
Karnataka code - 29
CIN: U34103KA2007PTC042263

And I cancelled the booking amount and gave an letter of cancellation also. Because the Vinayak showroom was fraud. The customer executive was Satheesh.

Till now i haven't been refunded. The cancellation amount. So kindly take this complain seriously and process it.

Later I Booked the car in St marks road Taffe access showroom Bangalore and took the car and I'm happy with it.

Regarding's

Chethan.S
[protected]
[protected]@gmail.com
Bangalore 560036
Karnataka

Dear Team,

I was very passionate about the brand Skoda, that's why I preferred it as my first car back then in 2012.
Still I am using this car and doing all the services through authorized dealership only.

But now I would to address a serious and highly irritated concern which I faced multiple times from the dealership EVM motors KOCHI.

Its highly pathetic to say that the customer service is intolerable.

I had given my car for services after identifying certain issues related to coolant tank issue( leakage) and oil cooler changing.

As instructed by the SERVICE persons I have placed an order for replacing PIPE, WATERPUMP AND THERMOSTAT VALVE.

Yesterday I have collected my car after service and on the way back home my car got off and i was stuck on the road. I called the dealership and they arranged an executive for checkup and found that they have not tighten the cap, HOW PATHETIC!!!.

Now today morning on my way to office again the car got off and i was stuck again in the middle of the road and I am forced to cancel an official meeting also.

There were smoke coming from the engine also. under my primary observation I found that the coolant tank was empty and it resulted in the smoke form the engine. Which menas even after spending money and waiting for long my problem multiplied rather than resolving.
.
THIS IS HIGHLY AFFECTING ME MENTALY PHYSICALLY AND FINANCIALLY.

This is also creating a damage to the reputation of SKODA meanwhile I learned that there is no point in using authorized dealers services as they are not at all bothered about the customer satisfaction.

Please check the service refence numbers associated with my car this month and see how long I waited for getting the CAR serviced.

Also, It will be highly appreciated if you could confirm who will bear the financial loss happened due to the poor service offered by the dealership.

Third incident for me by Skoda, went for coolant leak but they wanted to change the motar, timing belt and all related accesories, charged me so high and gave a very bad feed back to the after service call, No Action Done for over a month

Regular practise by Skoda - tell them a small problem they want to replace entire set and charge hight - Ofcouse use old tactic 2 yrs warranty..

No stock in flower nuts ellangi in Madurai showroom

I missed my alen key in flower nuts
And I went to madurai showroom. But they didn't respond.

To, DATE.09/09/22020
SKODA
Dear Sir,
On Date 14/04/2019 I purchased a brand new car No.MP 48C 9799 OCTAVOA AMB-2.0 TDI/CAR FORM YOU. Upon driving the car I discovered the problem in detail as blow.
Date Particular Problem K.M. Remark
17/07/2020 1 Service General and oil gaze 13469

To, Date.09/10/2020
Manager
Skoda
Sub.:- Complaint regarding my Vehicle MP48C9799 OCTAVIA AMB 2.0TDI/CAR FROM YOUR COMPANY
Dear Sir,
I am proud owner of can mentioned above from your company. I would like to provide you sequence of problem and activity related with my vehicle
(1) I have purchased vehicle mentioned above on Date 14/04/19 from SAGAR AUTOTECH PVT. LTD BHOPAL (M.P.)
(2) As per instruction from your company vehicle fist servicing is done at NAVNIT CARS PVT LTD.NAGPUR on 17/07/2020, Reading in KM is 13469
(3) On DT.25/08/2020 with meter reading 16548 KM driver found that information displayed on screen is oil pressure stop consult owner`s manual.
(4) After launching complaint on your toll free number, vehicle was shifted to NAVNITCARS PVT. LTD. Nagpur to rectify problem maintenance is done under Mr. Mahesh mobile no[protected] services manage bill paid Rs. 12161/- Now my complaint is as under.
(5) Your services Manager told me we have done best if you are not satisfied takes else were without explaining of details of problem and solution provided by him.
(6) Now it has been observed that oil gauge is continuously reducing and mileage is also reducing day to day
(7) I am expecting same problem again I am not satisfied with the working of service center at Nagpur I want you to intervenes to my vehicle and facility you can provide as per company rule.
Regards,

Thanking your
RAJ SINGH PARIHAR
INDRA WARD GANDHI NAGAR
BETUL GANJ (M.P.) PIN 460001
CHASIS NO. -: TNBBJCNE9KA006632
ENGING NO.-: CRV-401741
E-MAIL -: [protected]@gmail.com
Cc:- Sagar Autotech Pvt.Ltd.

I own a skoda rapid, very poor after sales. Skoda team will not check car when under warranty and then will pressure you to pay for engine replacement, injectors failed. A big no to skoda. Wrote to customer care, called up customer care but no one cares. Why do we buy such hi end brands??? For after sales support but skoda is a big zero. Even wrote to eshwaramurthy palanisamy, national customer care head, but no response.
So, don’t waste your money by buying skoda cars

My skoda fog lab has not worked after done the service from skoda service (Vellore).

After some time i went and asked but they said its need to replace as well it won't cover the warranty.

The main thing i want to know that lamps not good enough to survive at least one year? It's very disappointing from skoda

My vehicle no ts07gr-1972 rapid, vehicle under warranty, windscreen developed crack on its own, no accident involved went to the dealer met warranty staff showed the hairline crack they said we will confirm and come back to you.

Reply from skoda dealer secunderabad : sir, as per the telephonic discussion with you, as said that the windshield cannot be covered under warranty, we request you to go with the insurance claim for the replacement.

They are repeatedly singing the same song "windshield cannot be covered under warranty", whereas i say, when the windshield has developed crack on its own means, that build quality or the material is sub standard.
Why should i go for insurance claim, once the crack is developed on its own and no accident is involved.

This is regarding the fuel injector issue that i'm facing in my car. I purchased skoda rapid 1.5 cr ambition plus mt tdi (Diesel) on feb 2015. Since clocking 51000 kms, the car started showing "emission and coil" warning and after that i could drive only at 10-20 kms/hr. I had to halt my car, cancel the trip and was on the road for good 2 hrs. When it was taken to the skoda service station in cochin, they diagnosed the issue was with the fuel injector. The service station also informed us that the cost of 1 such fuel injector was rs.28000/- and that i had to bear the cost, as the part is outside my warranty. I purchased the fuel injector and service station ran software test and said there are no other issues in the car. But, after driving 200 kms, again "emission and coil" warning was displayed, when i took my car to the service station, they found that, this time the issue was with second of the four injectors. I didn’t change the injector this time as i know, i'll have to change 3rd and 4thinjectors in no time. The car that i purchased for more than 10 lakhs is parked idle at the garage now. Honestly, i never thought i’ll have to go through all these after buying a reliable (Atleast i thought so) car.

To my surprise, i found that the fuel injector issue is not just for my car but for a lot of skoda rapid cars. On an average, any skoda customers will have to spend more than rs. 100000 for 4 injectors. It’s really annoying to spend this huge amount after buying the car for a high price and i don’t find any other car company has these kinds of issues.. Really feel like cheated. If these fuel injectors are an issue for the rapid cars, then why are these cars not recalled.

Please help me and i'll wait to hear from skoda representatives