Skoda India Complaints & Reviews

I have skoda rapid registration no
Ml10b 3655 i booked for 4th serving on august in kolkotta dealer told me sir plz you came to siliguri for serving we have service camp on 6th to 8th august, i go to siliguri from my home town dibrugarh almost 1100k. M when i reachbthe service camp workshop manager told me that we didn't took your servicing materials means diesel filter air filter etc, i told him that i have already booking for servicing and yours service menager told me sir plz you arriverd on 6th of august on siliguri for serving, then workshop manager told me that sir our nxt service camp in guwahati on 14 th of august plz you accompany us i told him okk its happened i back to my hone town dibrugarh till today i make a call to dealer global kolkitta they told me sir we try to go next week till today they didn't came to guwahati
Sir you suggest me what could i do now if my vehicle ia break down on the road for the further servicing who will be responsible for that you all are employee for the company but this is my dream car if anything could be hapoen or breakdown on road who take responsible for that this 2019 is almost finished new year will came aftet four days, what is the solution for me i go to siliguri almost 2200km up an down almost 10, 000 rs fuel 1day stay in hotel 3, 000 who will be pay
Its you dealer fault skoda is very good and responsibility company in world wide how could you give the dealer or irreslonsible person job to your company
Plz suggest me as soon as possible what could i do further i go to the court
My contact no [protected]/[protected]

Vehicles serviced with specific problems around preheating unit trouble and emission control unit trouble. I see two warning signages on the dashboard. Service was performed by replacing the cables. Surprisingly it costed me 5800 for replacing two cables. Never expected such costly.

After driving the car for 350km (Vacation trip) after couple of months, suddenly i see the heating element flashing on the dash board and also bit of jerk in the car while accelerating the car. Took the vehicle for emergency service, i was told fuel injector problem and replacement cost would be 24, 000 inr. Surprised, for the same problem 2 months before it was replacement of cables, now replacement of fuel injector.

I was told fuel quality could be the reason for such damages. Not sure how to check this, i take quality fuels from shell or bp only. As i see too many vehicles with such problem, skoda should do something either by quality design or maintain as part of regular maintenance.

Skoda india, maintenance cost is too expensive and most of the indian middle class will not be able to afford for such exorbitant prices. If no reduction in maintenance cost, skoda is not a preferred choise anymore for me for sure and sa. E for any indians.

Ka 01 mh 9915 my vehicle number

My self dr harshal shinde and i own a skoda rapid registration no. Mh 12 qm 2728, may 2018.
I was enrolled for 4 year smp package at that point of time through the dealer ethix skoda, bhandarkar road, pune.
The dearler no longer exists. The dealership was taken over by garve skoda.
During my last service i had to face issue because my car was not registered in the system for smp and i was under continuous follow up with mr praful nerker (Manager), mrs. Daya maskare (Customer relation officer), and mrs. Kavita (Sales executive) of ethix skoda and garve skoda.
I had to keep my car for 8 to 10 days in service centre until the issue was sorted. I was assured that i will not have to face the issue while next servicing.
My second car servicing is due and i when i called to book appointment i was told that there is no such package registered in system and i will have to pay for the service.

This is extremely disappointing and bad service by team skoda.. I have to go through so much of trouble because of the dealership switch. Not only me but other customers are also facing the same issues of smp as per my knowledge.

Issue: we have pms (4 years free service); still i have to pay for service - ahmedabad
Car registration number: gj 01 rv 0507
Mobile number: +91 [protected] (Akshay vyas)
Car owner: mr. Harsihbhai s. Patel

We bought two skoda rapid in october 2016. At that time we paid for pms charges rs. 30000 per car.
After a year when service is due, i took my car for service – there i came to know it pms (4 years free service) was not shown in your system. So service in charge informed that i have to pay for service – i showed them pms letter and called mr. Dhaval (Sales person) & mr. Arun pandey (Vp) at skoda showroom. They talked to the service team, and i got my car with the first service without any charge.

The story did not end here. Now, for the second service – i faced the same issue, and it settled down the same way. They assured me that they would upgrade our record in the system.

Now, in this month i took my car for the third service. Again the same issue – record did not show in your system. Again i called mr. Dhaval and mr. Arun pandey; this time they told me as ownership is changed at ahmedabad, they need some time to update record – i have to pay for service, and they will reimburse the service charges.

After service, i paid fully for the charges from my pocket, when i tried to call mr. Arun pandey and mr. Dhaval – i was not getting proper response from them. I felt like i am cheated from skoda side.

I complained about the same issue when i gave a feed for car service. After that, i called toll free line and complained the same.

Please let me know –
1. Will i get reimbursement for the service charges what i paid?
2. Can skoda update their system for pms?

I am a owner of skoda rapid diesel (Dsg auto) car. My car is 3 about three years old. I the first week of september 2019 abs sensors of my car (3 in numbers) had failed, when i visited the skoda workshop which is situated in verna industrial estate, verna, south goa (In the first week of september 2019) i was told that the abs sensors for skoda rapid are not available and they require some time to order and get them.

Meanwhile i was enquiring about the availability of the abs sensors after every 3-4 days, in the month of november i. E.in the second week, i finally met with accident and the sole reason for this accident was failure of abs sensors which were unavailable with the workshop for about 1 and half months.

Now my car is lying with the above said skoda workshop for about a month due to unavailability of rear body parts of rapid car for repairs.

This is a humiliating and unacceptable situation which skoda puts their customers to suffer for.

Lastly i compromised and asked for a substitute car. Very sad to say that the skoda workshop is also not having any substitute service car to provide it for its customers who are getting suffers for such an irregularity of the company.

Henceforth i will never buy skoda car and will not even suggest anyone to buy.

Sir as per my appointment i took my car for serviceing to heak auto skoda showroom. At delivery time my car noise engine flyweel. At morning my car have not any kind of noise. But showroom not taken any action on this issue. And service manager and service adviser not even take any kind of check ride at delivery time. They said u have to do the clutch plate work and flywheel work.

I have given the vehicle (Octavia 2018) in calicut authorised service centre for complaint of showing coolant warning sign first they took more than 35 days to make the parts available in that authorised service centre i again gave the vehicle on 12th of nov and after 12 days when i went to deliver the serviced vehicle they said the coolant showing sign was rectified but now its showing engine warning sign and they are they don't know what the real issue is they can't make it correct and more weird reply like they need another same car to check the exact problem and i have to arrange another same vehicle!! What am i supposed to do now??

Hi skoda india, germany, amit;

Wish you a good day!

I would like to bring my grievance toward the company ; this is really disappointing and a mental harassment to the customer as what was promised is not delivered. This was not expected from a brand like the skoda;

To celebrate my birthday which falls on[protected] ;i booked skoda rapid rider (1.6 lmpi petrol) version by paying the booking amount of rs 50000 on 2nd september 2019 from garve car mania private limited ; pune; maharashtra.

I was never given a fixed date for the delivery neither verbally nor in written and always informed waiting period is 3 months.

While filling the booking form the sales guy has filled the ex showroom as 7, 99, 599 lac rupees where as the actual value which of the vehicle is 6, 99, 000 lac rupees. This was a suspicious activity since the start.
On asking regarding the same i was said to ignore the same as it is for dealer and not for the consumer.
This evidence can be found in the skoda registration form pdf

Now i am informed that the production is stopped and i won't be receiving my car. To the matter of fact this was not the first incident which i encountered ;
The other was a couple of days back when i received a 17 digit tin number on[protected], on downloading the skoda app it was found that tin number which was provided to me was tagged to another car. On inquiring it was found that it was system generated email and an error. Even at this point of time i was informed on[protected] that the the car which i booked is in order.
Please find the relevant screen shots for the same.

Also i see no-where a clause mentioning that skoda india has rights to cancel the order at any point of time in the booking receipt and also the registration form.

My main concern is that if the car was not to be delivered then why the dealer booked the car at first point in time and if now booked then what is the reason is it cancelled after almost 70 days.
The dealer did not send out proper communication to me even when the car is cancelled nor is he looping me in any communication to the production unit even on asking.
I was comfortable paying the entire amount 1 week before delivery but i was never told to do so as well.

The negligence of the dealer has wasted my time, the initial booking amount. And also my birthday celebration.

This car was best in salon car above 4 meters and so i preferred to book it and now it has a huge amount of social implication for me; which is defamation against me.

Now after having issues with delivery i am left no where to proceed with also the response and customer treatment am getting from garve car mania private limited which is absolutely unduly agonizing and unacceptable.
Please do let me know what can be done further in this scenario as i need this car to be delivered as the order was already in place as per dealer communication on[protected]

Expecting a positive reply from skoda india private limited.

I am attaching here the registration form and booking receipt and all the e-mails screen shot in the word document.

Thanks and regards
Jay megha

+91-[protected] /+91-[protected]

Sir,
My name is ranjeet lad, and i have purchase the skoda octavia style plus from auto bahn. From last 15 day my left head lamp led light has become fade, so i have send the car to auto bahn itself to replace in warranty as the car is under warranty. 12/11/19 i have left the car at showroom and 13/11/19 morning they calls up and tell that it cant be/ /covered under warranty as the lamp inner part corner is broken, where bolt is fitted. And last time one year back that headlamp was open by auto bahn sewri workshop only to change the bumper and fluid washer tank. When skoda customer care took the workshop in conference the manager said that it is one year back issue how can we check and it can be broken bcoz of jerk or overtighting also, now skoda cant absorb jerk, then whose fault it is or the other over tight it was done at workshop only then whos fault it is???
Even today i got customer care call she said that the part was removed one year back so we cant do anything now. Being a customer care they also are in favor with workshop.
Even if it is one year if this part was not fitted properly then whose fault it is?? Skoda has given them franchise. Is it like this if they have not done proper work and due to there not fitted properly after one year we found then customer has to bear or what??
Presently also when the headlamp is fitted it looks normal so why will anyone open. But we given request to change for led fade which normally cant be.
We even told that we will complaint to consumer still no effect on them. I have some clues also regarding this issue and other issue also which can show there mistake.

My fabia car rg. No. Mh14bk5684 given for some repairing work to 'akoya motors pvt. Ltd, baner pune - 45' on 02/11/19. There is no major repairing work, 4 days lapsed but yet vehicle not received back. No proper communication from service engrs. About vehicle repairing status. I need to contact him & they don't have any care to inform customer. For wheel bolt opening required special spanner not available in service station & they asking...

Your dealer at pratap nagari bhubaneswar i. E. Trinity skoda hold my money since 3 months. I have requested many times to return my money. I had gone to the company on july 2019 to purchase a new skoda rapid style model. Your dealer try to sell 2018 model with discount. But after depositing rd.9, 49, 000/- they offered the same discount available in new vehicle. Hence i did not want to take the vehicle. Vehicle neither been registered in my name nor been delivered to me. Hence i want my money back. Dealer didn't respond. I have already filed a consumer case against the company. This is how the customer being treated by your dealer.

I bought skoda rapid jan 2018. Now after 22months the battery went down. I jumped started it and went to a nearby skoda service center. Where they told that battery needs to be replaced which would cost cost 7.5k. The 4 year car warranty wont cover the battery. Battery has only 1year warranty which has expired. I was forced to pay those charges. After checking with local exide vendor, new battery they are giving for around 5k that too they will discount in exchange of old battery. Giving 3 years of warranty as well. The service center gave only 2 years of warranty that too cost 7.5k.

They are indirectly looting their customers. Skoda should look into this matter and resolve it.

Hi,

I am also facing a same problem, i got my rapid hr51br4685 serviced at the skoda authorised showroom, and 3 weeks later, it started giving starting problem, at night only, when i called up they said battery needs to be changed, it's only 1.5 years, my fabia battery got changed after 72 months, this one in 18 months, i acted as skoda fan b4 and got most of my friends bought this car, but now i am feel the other way round.

Warm regards,

Shr

I have a skoda rapid car. When i purchased it, initially everything worked well, but gradually it started making some issues. The biggest issue is with its fuel injector. I’ve been facing many problems like blinking coil icon, car not running smoothly (Giving shocks between drives)
Also, it is very costly (Around ₹23000/piece), which is clearly not affordable. I want it to be repaired & also, the company to resolve my issues as soon as possible.
#skodaauto#skodaindia

Vaibhav
[protected]

Dear skoda / volkswagen - worldwide customer relation / service managers,

When we buy a skoda / premium car, we feel that it should last us for over 1 lakh kilometres without any problems & fear of sending the vehicle to authorized workshops as we feel it will create more service issues in the car rather than solving it.
Every time we send our vehicle for servicing, more problems crop up in the car as nobody in the...

Just after work done by the work shop of skoda! My car tyre got riped! And just after 15-20 km at the speed of 20 kmph! There representative said that it got ripped just because of low air pressure and how the tyre can be low pressure when it just came out from work shop? Did they haven’t check? And said its not a company fault. Please tell me what should i do?

To
The managing director
Skoda auto india
Plot no a -1/1 shendra
Five star industrial area, midc
Tq & dist. Aurangabad 431201
Maharashtra

Dear sir
Pathetic servicing support for repair of my skoda rapid ka 01 mj 4828 chassis no tmbblgna3cg026288
I was on holiday in madikeri, coorg and on 1st october 2019 when driving onto the highway returning to bangalore the clutch pedal gave way.
I was shocked as this has never happened and not expected from a vehicle such as the skoda
I immediately contacted the insurance company royal sundaram who organized roadside assistance very efficiently and the vehicle was towed to sagar autotech pvt ltd mysuru the nearest skoda dealer who i was told could do the repair immediately and i could proceed to bangalore
I met mr manjunath the service head at sagar autotech on 2nd october 2019 who put me on to the vehicle advisor mr wasim and he did an evaluation of the repairs and recorded that the main cylinder, sleeve cylinder needed to be changed and would be done at the earliest. They checked their inventory and found that they had the main cylinder and had to order the sleeve cylinder.
I had requested for a spare car to be provided but this was refused
After a few days i found that nothing was being done and contacted by mail your customer care head and was put onto mr manjunath regional head south. He promised me that the parts would be organized and that my car would be delivered on 7th october 2019.
When i checked on 7th october 2019 at sagar autotech mysore they informed me that they were now going to order the parts and after receiving the same would require 2-3 days to repair and hand over my vehicle back to me
It is now 11 days and my vehicle is still not repaired and there is no sign of anybody being serious to order and get the parts so that the vehicle can be handed over to me. There seems to be a very careless attitude in doing any service and i fear with my car lying with sagar autotech pvt ltd mysore whether it is done with some mischievous intent and create a major situation to make money
I am thoroughly disgusted with the attitude and poor servicing of my vehicle.
You will also have to reimburse me the amount of rs 14, 000/- spent on hiring vehicles during this period and please ensure this is done and whatever expenses are incurred till the car is delivered
Please ensure that no other customer has to undergo this unnecessary harassment and please ensure that parts are maintained in the service centres
I am therefore requesting you to kindly treat the matter as serious and ensure that my vehicle is properly repaired and returned to me in good condition

Hi,
I own a skoda rapid 2014 full option car, after purchase, the car went through many service issues like two fuel injector failure, abs sensor issues, clutch issues etc. Almost we had spend nearly a lakh rupees for its maintenance itself, now after five years since we are out of warranty, same sort of issues like hard clutch, injector issues, abs sensor issues arise again. Because abs sensor, got met with a accident too, got damaged the front bumper and right headlight, due to failure of abs sensor the car skid from the road while it was raining and hit a mile stone post. This all sort of issues are very often with this skoda rapid segment, i really wonder why this reputed company is not solving this issues practically!? The skoda people are making their customers really a big fool. Unnecessarily we are loosing big amounts of money, as because we had brought this car from skoda. I don't know, what will the bill for solving all such issues with the car again. I really appreciate, for solving this from skoda india authorities, at the very earliest possible...

One among the unfortunate skoda rapid owner...
Kl-16-m-7xxx
Ratheesh reghunathan
[protected]

Gave my car fabia mh 12 gf 5150 on 7th sept 2019 for servicing and the problems which are addressed are not been solved properly and even spare parts availability is a question always with skoda. The problem which are mentioned in servicing are not sorted but some other issue are created by mishandling and working and that cost for repairing and replacing are charged from customer. No senior manager present, no receptionist, dealership changing frequently, this shows the position of skoda in india in terms of service, sales and spare parts. Market is not built just by selling products.

Hi,
This is very disappointing. We as clients choose a insurance provider based on the showroom recommendations.
This case of a rat bite was noticed by the supervisor during inspection of vehicle,
Reliance insurance have confirmed during the renewal that rat bite is part of the package.
When the your show room service supervisor has confirmed that there is a problem, on what grounds can they deny the claim.